Showing questions tagged:

Bookmarks import still messed up, now with double nesting and duplicate/triplicate directories?

Hello, I imported Bookmarks when I came to Firefox from a previous browser. The experience was terrible and challenges still linger. Firefox has come a long way, however … (read more)

Hello, I imported Bookmarks when I came to Firefox from a previous browser. The experience was terrible and challenges still linger. Firefox has come a long way, however UX still seems to be a 2nd class citizen. Bookmarks now has somewhat duplicate directories and this in turn is causing desktop/phone sync doubt and is likely missing bookmarks.

When sync breaks, it is so confusing. How can I simply have a working Bookmarks sync on desktop/phone?

Perhaps there was a challenge when I need Bookmarks to appear in the top bar when a new Tab is opened, as this was contrary to default Firefox settings.

Solved Archived 14 204

Tabs not syncing on Fennec

Hi there, Firefox desktop and Fennec Android are syncing everything perfectly, including tabs from Fennec in Firefeox, except for when I try to view tabs from Firefox in … (read more)

Hi there,

Firefox desktop and Fennec Android are syncing everything perfectly, including tabs from Fennec in Firefeox, except for when I try to view tabs from Firefox in Fennec I get the message: "You don't have any tabs open in Fennec on your other devices".

I have tried to figure out what's causing this and have searched for answers but I can't figure it out. Could anyone suggest what the problem might be please. Appologoes if this is something obvious I've just missed.

Many thanks,

Locked 7 150

Mozilla acc was reset

For some reason after I restarted my laptop (firefox was opened) Mozilla was reset. I was logout from my acc and also firefox isn't my default browser (I didnt anything w… (read more)

For some reason after I restarted my laptop (firefox was opened) Mozilla was reset. I was logout from my acc and also firefox isn't my default browser (I didnt anything with it). Btw if I tried to open any link system will open it via firefox. But firefox still said that its not default browser in system. And if I open default apps in Windows I have 2 firefox there (and both recommend me to set is as default). Except FF I have only edge that also said that I can set is as default. After I login in my acc in firefox I haven't anything. No history, no passwords, extensions etc. What I can do here? I tried to use sync but as result I still have nothing.

Never cough smth like this before in same cases.

Solved 6 114

Can't view my synced tabs from the sidebar on friefox flatpak

I moved to the Firefox flatpack after the Debian version couldn't display the code inspector/ web developer tools anymore (it was blank amid other likely javascript-based… (read more)

I moved to the Firefox flatpack after the Debian version couldn't display the code inspector/ web developer tools anymore (it was blank amid other likely javascript-based rendering errors). I only include this context in case some one else has the issue and searches for it.

I want to sync all my tabs from the Debian version to the flatpack version and similar to this solved issue I cannot access those tabs from the firefox view. However I am also unable to access these tabs from the sidebar. I am only able to access these tabs from the account menu but this would have me open each tab individually which is not feasible for me.

Is there a way to fix the "Check your internet connection If you’re using a firewall or proxy, check that Firefox has permission to access the web." error that comes up in both the Tabs from other devices sidebar and Firefox View menu?

Solved Archived 6 110

Apparently my profile was synched with another account?

I wanted to synch my current settings in my browser to import them on my new laptop. When I tried to login to my account, I the message from the attached screenshot appea… (read more)

I wanted to synch my current settings in my browser to import them on my new laptop. When I tried to login to my account, I the message from the attached screenshot appeared. So I created a new profile, got my stuff back to what it should be and then deleted the "new" profile. But now every time I try to get into the correct profile and login into my account, I still get the message from the screenshot. I never ever synched with another profile before and never had an issue in the past. Right now I am rather pissed off, because I lost atleast some of my bookmarks during this whole ordeal.

Solved Archived 5 165

Firefox Not Syncing Passwords to iOS

Firefox on iOS states "No saved passwords" despite my desktop having all passwords and sync turned on. Turning off sync, signing out and back in, deleting the app and rei… (read more)

Firefox on iOS states "No saved passwords" despite my desktop having all passwords and sync turned on. Turning off sync, signing out and back in, deleting the app and reinstall, all did not resolve the issue.

Any help appreciated

Solved Archived 5 231

Firefox on Android does not sync

Yes i tapped sync and on my mac's firefox, the android device is not even shown .. i can see my windows firefox there and see open tabs from there but not from android wh… (read more)

Yes i tapped sync and on my mac's firefox, the android device is not even shown .. i can see my windows firefox there and see open tabs from there but not from android

why doens't android firefox sync ?

Solved Archived 5 654

Bookmarks issue

I recently upgraded from Windows 10 to Windows 11. I was under the impression that my bookmarks would be saved to my Mozilla account and I could then log in on the new co… (read more)

I recently upgraded from Windows 10 to Windows 11. I was under the impression that my bookmarks would be saved to my Mozilla account and I could then log in on the new computer and the bookmarks would come over also. Is this accurate or will I have to go about recovering my bookmarks a different way?

As of now when I log into Mozilla I get a message at the top saying "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. I clicked Learn more and tried the troubleshooting options, but no luck in fixing the message or issue. Thanks for your help.

Solved 5 162

I signed into my firefox account on my wife's computer and now ALL of her bookmarks and passwords are mixed in with my data

I signed into my firefox account on my wife's computer and now ALL of her bookmarks, passwords are mixed in with my data. I've signed out of both accounts on that compute… (read more)

I signed into my firefox account on my wife's computer and now ALL of her bookmarks, passwords are mixed in with my data. I've signed out of both accounts on that computer. I've signed out and relogged in on my computer. This is not a temporary issue. All of her data is somehow in my account. This seems like a MAJOR security flaw of the software. Were both using Windows 11 computers.

Solved Archived 5 334

what happened to being able to send webpages from my iPhone to my computer?

I used to browse on Firefox on my iPhone, and when I wanted to delve into a tiny page I would send it to my computer's Firefox. That capability seems to have gone away. … (read more)

I used to browse on Firefox on my iPhone, and when I wanted to delve into a tiny page I would send it to my computer's Firefox. That capability seems to have gone away. Is there still a way to do that? I have tried turning Desktop Site on but that doesn't seem to do anything. Help!

Solved Archived 5 125

Sync issue - "This profile was previously synced to a different account"

"This profile was previously synced to a different account To keep your data organized and secure, each Firefox profile can only be synced to one account. To sign in usin… (read more)

"This profile was previously synced to a different account To keep your data organized and secure, each Firefox profile can only be synced to one account. To sign in using xxx@xxxx.xxx, create a new profile."

So I deleted my old mozilla account since I abandoned the email that it was linked to, but when I tried to sync with my new account I get this. Is there anyway to do this without having to make a new profile?

I tried making a new profile and copy and pasting my profile into the new one, but still get the same pop up. I guess there's something in my profile that says it's been synced before, is there anyway I can find that and delete it or change it?

Locked Archived 4 246

Lost all saved passwords

Hello I am facing a problem hope you can help me. I just factory reset my phone and install firefox again with my account but it didn't access or sync all my saved passw… (read more)

Hello I am facing a problem hope you can help me. I just factory reset my phone and install firefox again with my account but it didn't access or sync all my saved password.

Please help 🙏😭.

Solved Archived 4 246

I can't find "Sync" option in firefox v133

I installed a new Windows 10, then I installed the latest version of Mozilla Firefox v133 and there's no sync option in this version 🤔 What is the problem? I want to reco… (read more)

I installed a new Windows 10, then I installed the latest version of Mozilla Firefox v133 and there's no sync option in this version 🤔 What is the problem?

I want to recover my bookmarks and passwords

Any solution?

As you can see in the picture

Solved Archived 4 94

Bookmarks do not carry over to other devices. Sync is useless.

I have switched from chrome to firefox on my windows 11 laptop. I want to do the same on my pc but after signing into the Mozilla account, the bookmarks do not come in. H… (read more)

I have switched from chrome to firefox on my windows 11 laptop. I want to do the same on my pc but after signing into the Mozilla account, the bookmarks do not come in. History, and other things seem to work fine. I tried manually synchronizing in the settings over and over again but nothing works.

about:sync-log has the following: File:error-sync-1756470933956.txt 7 KB 29-08-2025 18:05:33 File:error-sync-1756472283448.txt 10 KB 29-08-2025 18:28:03 File:error-sync-1756472834423.txt 4 KB 29-08-2025 18:37:14 File:error-sync-1756475717646.txt 15 KB 29-08-2025 19:25:17 File:error-sync-1756537352383.txt 11 KB 30-08-2025 12:32:32 File:error-sync-1756550876616.txt 7 KB 30-08-2025 16:17:56 File:error-sync-1756555300057.txt 4 KB 30-08-2025 17:31:40 File:error-sync-1756596355421.txt 25 KB 31-08-2025 04:55:55 File:error-sync-1756614480046.txt 30 KB 31-08-2025 09:58:00 File:error-sync-1756616854913.txt 21 KB 31-08-2025 10:37:34 File:error-sync-1756638623482.txt 12 KB 31-08-2025 16:40:23 File:error-sync-1756639451332.txt 17 KB 31-08-2025 16:54:11 File:error-sync-1756652104368.txt 4 KB 31-08-2025 20:25:04 File:error-sync-1756653367478.txt 6 KB 31-08-2025 20:46:07 File:error-sync-1756704617631.txt 12 KB 01-09-2025 11:00:17 File:error-sync-1756802293749.txt 18 KB 02-09-2025 14:08:13 File:error-sync-1756824621856.txt 30 KB 02-09-2025 20:20:21 File:error-sync-1756881547437.txt 9 KB 03-09-2025 12:09:07 File:error-sync-1756910518609.txt 22 KB 03-09-2025 20:11:58 File:error-sync-1756914122579.txt 32 KB 03-09-2025 21:12:02 File:error-sync-1756945880430.txt 17 KB 04-09-2025 06:01:20 File:error-sync-1756956775316.txt 19 KB 04-09-2025 09:02:55 File:error-sync-1756970167229.txt 6 KB 04-09-2025 12:46:07 File:error-sync-1757001011892.txt 11 KB 04-09-2025 21:20:11 File:error-sync-1757001024107.txt 29 KB 04-09-2025 21:20:24 File:error-sync-1757046224475.txt 16 KB 05-09-2025 09:53:44 File:error-sync-1757046230938.txt 30 KB 05-09-2025 09:53:50 File:error-sync-1757057610720.txt 19 KB 05-09-2025 13:03:30 File:error-sync-1757081977371.txt 26 KB 05-09-2025 19:49:37 File:error-sync-1757093018785.txt 148 KB 05-09-2025 22:53:38

I have no idea what to do other than going back to chrome where things just worked and I didn't have to spend hours looking at forums for solutions that do not work...

here's a screenshot from the last txt file

Solved Archived 3 255

sync all tabs

Is there some way to open all tabs on a synced device. I have the list of tabs showing in the sidebar. However, the instruction: "While viewing synced tabs in Sidebar, ri… (read more)

Is there some way to open all tabs on a synced device. I have the list of tabs showing in the sidebar. However, the instruction: "While viewing synced tabs in Sidebar, right clicking on device name allows you to open all tabs from a device at once." does not work. Right clicking does nothing. Version 147.0.2 (64-bit) in Windows 11. Thank you.

Solved 3 249

Passwords not Syncing

Hello, After performing a clean install of the OS, I logged in to my firefox account. But it is not syncing the passwords. I tried installing firefox to my phone, also no… (read more)

Hello, After performing a clean install of the OS, I logged in to my firefox account. But it is not syncing the passwords. I tried installing firefox to my phone, also not syninc. I think btw, it is syncing but my passwords are not there. Here is the log: https://pastebin.com/DH0wuERM Any help appreciated, because there were more than 200 passwords there. Thank you

Solved 3 188

Missing tabs from other devices

I can no longer see a list of tabs from other devices. My computer was wiped recently and I was using the tab sync function to see the tabs I had open before the wipe. N… (read more)

I can no longer see a list of tabs from other devices. My computer was wiped recently and I was using the tab sync function to see the tabs I had open before the wipe. Now they have vanished. How do I get them back?

Solved 3 53

Collections (142.0.1)

Collections bookmarks on the Firefox for Android homepage. I have Firefox sync. I have many regular bookmarks. Collections bookmarks from Android or obviously not avail… (read more)

Collections bookmarks on the Firefox for Android homepage. I have Firefox sync. I have many regular bookmarks. Collections bookmarks from Android or obviously not available or synced with my Firefox for desktop. Are they synced or backed up at all anywhere? I cannot find them other than inside Collections. If I uninstall Firefox on my Android, Google Pixel phone and reinstall it will everything in the homepage collections be lost?

Solved Archived 3 323