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Syncing on multiple computers

Hi, I use firefox on both a work and home computer, as well as my phone (iOS). I have sync active on all three devices, yet the synced tabs only ever shows one device's t… (read more)

Hi,

I use firefox on both a work and home computer, as well as my phone (iOS). I have sync active on all three devices, yet the synced tabs only ever shows one device's tabs. On both computers, the iOS tabs are all that displays in synced tabs, and on iOS, only one of the two computer's tabs are shown, and often with the wrong name - I haven't found out what determines which computer's tabs shows in the synced tabs menu or which name is used, but it definitely isn't which computer was used more recently, for either requirement.

Asked by jessee8991 5 months ago

Answered by jonzn4SUSE 5 months ago

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Missing saved password

Hi, I used to use Firefox on my Lenovo laptop, but now using an iPad instead. Although I cam login, it appears that all synced accounts and passwords are gone. Please ad… (read more)

Hi, I used to use Firefox on my Lenovo laptop, but now using an iPad instead. Although I cam login, it appears that all synced accounts and passwords are gone. Please advise how I may retrieve my password that I have saved.

Asked by cik.zaraa 1 month ago

Answered by Paul 1 month ago

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Less intuitive sharing after updating

Hi. Nowhere can I find a place to comment on the update. I am writing this in the hope that Technical Support will read this and will implement improvements in the futur… (read more)

Hi. Nowhere can I find a place to comment on the update. I am writing this in the hope that Technical Support will read this and will implement improvements in the future.

I update Firefox to version 79.0.5 on Android. The question is whether it is possible to restore this sharing in some options or do I just have to install an earlier version for it to work?

Before the update, when I shared any page from any browser, I had the option to "share to device" without having to launch the page on Firefox. It helped a lot, flipping the pages to the computer for reading later. Now, this option is unavailable.

Now, in the share menu I only have a "Firefox" icon and the page opens in my browser where I need to find the share icon and then find my device. It takes much more time and is less intuitive. The second thing, previously, the choice of the device was easier to read because the entire name was displayed. Now there is only the beginning part of the name.

I made a screen of what it looked like before (white theme) and now (black theme). Best regards.

Asked by Bartekj001 2 years ago

Answered by TyDraniu 2 years ago

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Bookmarks do not sync

Hello, Following a change of telephone, the bookmarks do not synchronize on Android. I am correctly logged into my account on my computer and on my smartphone. I tried th… (read more)

Hello,

Following a change of telephone, the bookmarks do not synchronize on Android. I am correctly logged into my account on my computer and on my smartphone. I tried the connection by the email address and by the QR code without success of synchronisation.

Do you have any solution?

Thank you.

Smartphone: Oppo Find X2 Lite / Android 10 / Firefox 82.1.3 PC: Windows 10 - 2004 - 19041.685 / Firefox 83

Asked by jm.pujolreu 2 years ago

Answered by Edwin Holley 1 year ago

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Profile migration FF Rapid Release 84.x to ESR 78.6.x (Offline)

Dear all, I am planning a move towards the Firefox ESR 78.6.x. Currently my customer is using the Firefox Rapid Release 84.x and need your help with the profile migration… (read more)

Dear all,

I am planning a move towards the Firefox ESR 78.6.x. Currently my customer is using the Firefox Rapid Release 84.x and need your help with the profile migration. The customer has a very isolated on-premises environment and does not allow the users to login into a Firefox-Account. Therefore the settings for Cookies, Cache, History and especially Bookmarks are not synched.

Environment details:

  • Enterprise environment with several tausends of clients
  • All clients on Windows 10 Enterprise between 1809 and 20H2
  • All clients have always the newest Firefox installed currently 84.x

This creates a huge challenge to sync this stuff. Therefore I have now identified the following two options:

  1. 1 Allow the downgrade by using the environment variable MOZ_ALLOW_DOWNGRADE on Windows. For this option I am trying to find the real reason why this "Downgrade-Stop" has been implemented in the first place? What risks in detail do I take to allow this downgrade? Has anybody done this before and do you mind to share your experience here? How many issues did you face and how did you remediate the issues?
  1. 2 Hand over the migration to the users. Copy their current profile to their desktop and ask them to import their bookmarks manually. Not preferred by users and I can't even blame them for.

Is there any other way to automatically sync the profiles from 84.x to ESR 78.6.x without user interaction?

Thanks in advance Amir

Asked by LEnS Amir 2 years ago

Answered by LEnS Amir 1 year ago

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My account locked!

https://support.mozilla.org/ko/kb/accounts-blocked I haven't received the verification email because my email is dormant. When I unlock the dormant email and click the Re… (read more)

https://support.mozilla.org/ko/kb/accounts-blocked

I haven't received the verification email because my email is dormant.

When I unlock the dormant email and click the Resend button, the account is locked and it cannot be synced.

Asked by wnrdmadmlaneh 2 years ago

Answered by Mad Maks 1 year ago

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Wie kann ich die Notizen synchronisieren? How can "Sync" the Notes from Firefox

Hallo, ich hoffe, jemand kann mir helfen: Wie kann ich die Notizen synchronisieren? Bei den Lesezeichen ist es möglich, aber nicht bei den Notizen. Danke Hello, I hope, s… (read more)

Hallo, ich hoffe, jemand kann mir helfen: Wie kann ich die Notizen synchronisieren? Bei den Lesezeichen ist es möglich, aber nicht bei den Notizen. Danke

Hello, I hope, somebody can help me: I need to know how I can make a synchronisation from my Notes. I have the "Signs (Lesezeichen)" but there is no way to do it with den Notes. Thank you

Asked by eva.oppeneiger 1 year ago

Answered by sim_on.smn 1 year ago

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Account is Locked

There was a problem with my email account, and in the process Firefox locked my account because the email bounced. Now the problem is resolved, but my account is still lo… (read more)

There was a problem with my email account, and in the process Firefox locked my account because the email bounced. Now the problem is resolved, but my account is still locked.

I can't find the right place to ask for help. I'm hoping this is the right place.

Asked by furkan.uzumcu 1 year ago

Answered by cor-el 1 year ago

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Add Collections to Firefox Sync

Firefox for Mobile needs to sync Collections too. My wife typically trusts me to make the tech decisions in my household, and is fine with using and supporting Mozilla an… (read more)

Firefox for Mobile needs to sync Collections too.

My wife typically trusts me to make the tech decisions in my household, and is fine with using and supporting Mozilla and Firefox. Overall, she likes the new Mobile Firefox too, as do I.

She's a typical Tab Hoarder kind of user. On her last phone, I introduced her to Collections. Much easier to use and get to than Bookmarks, easy to understand, good at helping her control the immense amount of tabs she otherwise has open. She basically fell in love with the feature.

A few days ago she got a new phone. We still have her old one, but the screen is 1/3 cracks and it no longer holds a charge well. "Well loved", for sure.

Install Firefox on new phone --> sync over her stuff --> all good... Well, wait... Where are her collections with her hundred-or-more tabs in them for various stuff?

Turns out they don't sync?

I've been helping her manually move over the tabs from the collections on her old phone to the new phone, but I feel *extremely* lucky we still have the phone. If she'd lost her phone instead, that would be quite the amount of time she'd spent getting acquainted with and using this feature just to find it doesn't save anywhere.

This was all essentially written as a real-life use-case, for the following plea:

Please, *please* add Collections to what is able to be synced with the Firefox Sync feature.

Asked by AreBC 1 year ago

Last reply by Paul 1 year ago

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Individual Sync Settings

Hello, is it possible to have individual sync settings for different instances of Firefox? In my case I would like to sync passwords only between my desktop instances and… (read more)

Hello,

is it possible to have individual sync settings for different instances of Firefox? In my case I would like to sync passwords only between my desktop instances and not to my android instance. But every time when I deselect the password sync option on Android it is also deactivated on all other instances. Having the passwords synced to Android is, in my opinion, a security issuse since the Android version of Firefox does not require any unlock procedure (password, pin, pattern, fingerprint, ...) before the stored paswords and log-in data can be used.

Best regards, Heiko

Asked by MrZeroPercent_659466216 1 year ago

Answered by FredMcD 1 year ago

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Extensions

I installed Firefox onto my third device, and it synced my data, including my extensions. The only thing is, they don't show up in my tool bar like they do on my other de… (read more)

I installed Firefox onto my third device, and it synced my data, including my extensions. The only thing is, they don't show up in my tool bar like they do on my other devices. I tried several different things, but the icons for the extensions don't even show up in the customization tab. They don't autofill or work at all, despite saying that they are installed and active.

Asked by gocoda 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago