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Hi

I've just booted my machine and opened Firefox, only to be presented with a completely fresh install.

All my settings, bookmarks and history gone. It was fine yesterday when I closed it and powered down.

I'm running Kubuntu, I've checked the .mozilla folder and nothing...it's like my profile has just been overwritten.

Not happy at all, I'm starting to dislike Firefox.

Can anyone offer any help or advice please?

Thanks in advance.

I would like to know what happened to all of my bookmarks I had when I opened my firefox, nothing is there and I can't seem to find out how to restore them.. what ever you have done to firefox, mozilla I hate to say I don't like it at all.. thanks

bookmark bar and all my bookmarks are gone I followed Support instructions, clicked on Manage bookmarks and went nowhere. I really need this function to work as I am sight impaired and can't use my phone for much. Please help.

My Win10 & Win11 pc's updated to this version and they all have the same problem: The bookmarks have disappeared. Including my pinned bookmarks on FF's opening page.

I also just noticed that there are no "toolbar items".

Hello, FF 139.0.4 on MAC Sequoia15.5. Lost ALL references to bookmarks, i.e. Bookmarks Toolbar totally gone. How can/do I restore from .jsonlz4 file in bookmarkbackups. Also, will I be able to salvage my previous profile, presumably containing my older "Tabs on Bottom" work-around? Alternatively, is there a process to restore JUST Firefox from Time Machine? Appreciate any advice.

The initial problem I was dealing with was FF kept directing me to Youtube every time I clicked on a NORMAL link in my google search. 🤷‍♀️ I tried several different links but same result....Youtube again!

This is where I went down the rabbit hole. 🙄 My first step was to get some help with my Firefox browser for this 'redirecting' issue. Under the help heading, "More Troubleshooting Information" I found "Give Firefox a Tune-Up using Refresh". Hmmm, maybe this will fix the issue?? I carefully read the following before proceeding....

"Start fresh to fix performance issues. This will remove your extensions and customizations. You WON'T LOSE ESSENTIAL INFORMATION LIKE BOOKMARKS AND PASSWORDS."

WRONG!!! MISLEADING!!! LIES LIES LIES!!! 😡😤😡

I lost almost ALL of my saved bookmarks except for TEN (the most recently used) that still remained after the refresh was completed! I literally lost over a hundred of them that I had accumulated while using Firefox for so many years!! 😲😣🤦‍♀️ 21 different folders, Home, Travel, Shopping, Banking etc, each containing 10-30 OR MORE bookmarks to sites I need to SAVE to be able to revisit later when needed. ALL GONE!!! 😡😤

I have been loyally using ONLY Firefox as my browser for 2 decades!! Now the only thing I can say about Firefox is a whole lot of curse words!!

WHY WOULD FIREFOX INCLUDE SUCH A #$@&! STATEMENT??? "You won't lose essential information like Bookmarks and Passwords"......YES YOU WILL!!!

This NEEDS TO BE REMOVED!!

Why not be an honest and reliable browser?? Include information that if you perform a refresh, you WILL lose these essentials but you might possibly be able to recover them from hidden files somewhere, but you won't easily know where to find them!! 😉

The next time I have ANY issues using Firefox I won't be 'refreshing' nothing at all!! I won't troubleshoot NOTHING!! I will just copy and save all of my bookmarks and SWITCH TO GOOGLE CHROME!! 👍

Today I opened Mozilla at my laptop. It malfunctioned (videos froze, pages did not fully download), so I closed the window and after a couple of seconds I reopened it. My previous session was gone. I read your articles regarding this issue, did what was described there, but nothing has changes. I lost everything! Job videos, hobby pages - everything! A couple of pages can be restored via history, but that's it! I didn't do anything special before closing the window!

Firefox did an automatic update today. But now all of my saved bookmarks, saved passwords and items are gone in the new version. How can I retrieve them or return to my previous version of firefox?

Hi! i was wondering why my firefox reseted after reboot. i have all the important tabs and bookmarks for my university work, chores and articles, platforms that are mandetory on my uni. also, i was tinkering with partitions before the reboot because my steam didnt want to run any games. i was guided by the chat gpt with terminal coding to do get steam working even tho i didnt solve the problem. is there any way you can help me?

100% of my bookmarks have disappeared. I tried backing up to older version a month ago and still no bookmarks were found. I had over 2000 bookmarks. any suggestions?? Marty

My wife's Firefox was triggered from an e-mail link and in the process got updated to release 141.0 The result is that the tabs from the previous verion have not loaded. Can I still recover them?

I got a new PC and tried to sign in to my FireFox account to synchronize. But, foolishly, I ended up resetting my password! Don't know why did that, as I was able to locate my password stored elsewhere. I think this action erased all my data in my online profile & I cannot access my account data (bookmarks, user IDs & passwords) online.

Since my data was still in my old PC, I followed the directions for finding my Profile folder. I copied the folder contents to the Profile folder in the new PC. This has not worked.

I realize I wasn't supposed to copy the entire folder contents, which could be the reason why it's not working. Also, the profile folder contained a large amount of data (3 G). So, it's possible that not all files have been transferred correctly.

Please help me!

Thank you very much! Madoka

My PC died and I could not boot from bootable flash drive.

I had been backing up the system with Acronis to a WD Passport.

I purchased a new computer, and when I did a restore, upon starting Firefox, I did not have my old bookmarks, which are many.

Aren't they stored in a backup? If so, how do I get them back. I'm sure that some of the bookmarks came over from Netscape Navigator.

Thanks,

Bob

I lost all my personal data on Firefox as soon as I changed the password and I did not know that you can lose everything that I had registered in the download box and the previous archive. Now I am very, very mentally disturbed and I do not feel safe and I am very sad about what happened to me. I am crying now. What should I do? My psyche is really broken due to the lack of information....

Firefox on my mac has been acting buggy lately. The last time I quit and reopened it, all of my windows and tabs were gone. there is no restore previous session available and the recently closed tabs and windows options are grayed out. How can I restore?