Showing questions tagged:

WHERE ARE MY ASKED QUESTIONS!!!!??

I asked a question, received an email confirmation. I've spent 10 minutes trying to find said question in my profile. NOTHING! ANYWHERE! If your instructions are useless… (read more)

I asked a question, received an email confirmation. I've spent 10 minutes trying to find said question in my profile. NOTHING! ANYWHERE! If your instructions are useless how are your claims of competence as a browser any different? Why is use, or even the simple attempt to use your well touted product so bloody frustrating?

Solved Archived 3 111

how can I pay with bank check

You ask the Thunderbird users for volontary contribution at the costs you must give the possibility for payment with bank checks payment with bank cards and or PayPal is … (read more)

You ask the Thunderbird users for volontary contribution at the costs you must give the possibility for payment with bank checks payment with bank cards and or PayPal is more and more difficult now for us. Under "please select" you must notice "Other" ! kind regards Antoine

Solved Archived 2 44

Prevent IMAP Sync at time of Account Connection?

Is there a way to preempt the initial download when connecting an IMAP account initially? Presuming you plan to make "Keep messages in all folders for this account..." UN… (read more)

Is there a way to preempt the initial download when connecting an IMAP account initially?

Presuming you plan to make "Keep messages in all folders for this account..." UNchecked, I've found I can only go into settings as soon as possible after connecting the IMAP account to cut off the automatic start of downloads for local email copies. I then search for the email files locally (am configured for maildir) and manually delete.

Not the end of the world, but seems a bit janky. Is there a way you're supposed to be able to set synchronization settings BEFORE Tb starts syncing?

Thanks.

Solved Archived 7 121

Deleting a gmail based account from Thunderbird

I currently use Thunderbird 128.3.1esr (32-bit). I monitor 5 different gmail based accounts from it. The primary issue is that I have removed one account from the "sett… (read more)

I currently use Thunderbird 128.3.1esr (32-bit). I monitor 5 different gmail based accounts from it. The primary issue is that I have removed one account from the "settings : Account Actions " dropdown several times and every time I reboot my windows box the old account returns. A lesser issue but still a distractor is that my Message View Layout returns to the default on the same regular reboot. How can I permanently delete the account??? and if it's a twofer, have my message view choice remain?? Thanks. Bob.

Solved Archived 5 42

Setting up email

Hi, A few weeks ago, my desktop PC had to be returned to the manufacturer for repair, so I had to move my email to my laptop. I have 9 email accounts (3x yahoo, 3 x Micr… (read more)

Hi, A few weeks ago, my desktop PC had to be returned to the manufacturer for repair, so I had to move my email to my laptop. I have 9 email accounts (3x yahoo, 3 x Microsoft, 2 x GMX and a Gmail). I used to train adults how to use a computer or laptop (basic training) so had addresses for different providers, so I was familiar with anything they could throw at me! Some don't get a lot of use now, but I like to keep them, for the odd occasion. All the accounts loaded sweetly at the time, some requiring 2FA, but none needing any App Passwords. A week ago My laptop had a catastrophic problem requiring me to restore to factory defaults. Since then, I have been reinstalling all the programs/apps to get it something like it was before the disaster occurred. Obviously, as part of the process, I had to reinstall Thunderbird. However, I have not been able to get any of the accounts to get set up on Thunderbird. The settings are found in the database and passed as okay, but I've been getting messages like: "Unable to login at server. Probably wrong configuration, username or password." I know the settings are correct because I have double-checked them very carefully, and I also use Bitwarden to ensure the Username and Password are correct. Initially I had wondered whether it was just one account that was a problem, and had tried other (alternative and approved) port and security settings but got a "Thunderbird failed to find the settings for your email account" message. I am puzzled, because about 3 weeks ago everything went in so easily, and I completed all nine accounts one after the other in probably less than half an hour, and now I can't complete any. I'm obviously playing with the idea of trying another email program, but also liked the calendar in Thunderbird. I'll attach some screen prints below. I also use Nord VPN, but for a fortnight it didn't matter whether Nord VPN was on or off, Thunderbird was brilliant. Today I was wondering whether that was having an effect, so I switched on Split Tunnelling, and applied Thunderbird, but it made no difference. So my next thought was whether as part of the Factory reset of the Laptop, not all the registry entries for Thunderbird had been cleared, or that there was some files somewhere that had escaped the purge and Thunderbird was still pointing to them. However, that didn't make sense, because I had Uninstalled Thunderbird with BC Uninstaller and deleted entries found after uninstallation, before I reinstalled it. So what can I do other than find some other email product, which seems unlikely at present! Kind regards.

Solved Archived 16 412

Mail Folders Missing

I am running version 128.1.1esr (64-bit) on Windows 11. A few weeks ago one of my email accounts stopped working so after attempts to find and fix the problem I resorted … (read more)

I am running version 128.1.1esr (64-bit) on Windows 11.

A few weeks ago one of my email accounts stopped working so after attempts to find and fix the problem I resorted to deleting and recreating the account in Thunderbird.

The account is a hotmail.co.uk account and the server type is "POP Mail Server".

I noticed that there were fewer folders under the account (Inbox, Drafts, Sent and Trash). There may also have been a Junk folder. I thought that perhaps Thunderbird would create any additional folders as and when messages appeared in them, but I have now discovered that I have messages in the Spam folder on the server but they do not appear in Thunderbird.

Please can someone tell me what I have done wrong and how can I fix it.

Many thanks.

Solved Archived 12 41

Issues with Adding Account to Unified Folder

I have 3 e-mail accounts and the third one I added is the one I set as default. For some reason the first two show together in the unified folder, but the third is separ… (read more)

I have 3 e-mail accounts and the third one I added is the one I set as default. For some reason the first two show together in the unified folder, but the third is separate on it's own. How do I get all three in the unified folder?

Solved Archived 3 155

Thunderbird asks me to authenticate an already deleted account

Hello! Everytime I open Thunderbird it asks me to authenticate an old mail account that 1) has already been deleted and 2) isn't visible anywhere within Thunderbird - so … (read more)

Hello!

Everytime I open Thunderbird it asks me to authenticate an old mail account that 1) has already been deleted and 2) isn't visible anywhere within Thunderbird - so I since I don't even see the old account anymore, I can't delete it and don't know what to do. I have deleted the SMTP server that was related to the deleted mail account. I also uninstalled and reinstalled Thunderbird - the message still shows up.

I hope someone will be able to help me. :) Thank you!

Solved Archived 3 216

Outlook Email Action Required-How to keep existing saved emails, sent, emails, folders, etc. SOLVED cookies must be enabled in Thunderbird

I'm down to the last few days before Outlook will not be usable on Thunderbird unless I jump through some hoops. I've seen posts about deleting the Outlook account, then… (read more)

I'm down to the last few days before Outlook will not be usable on Thunderbird unless I jump through some hoops.

I've seen posts about deleting the Outlook account, then reinstalling it in Thunderbird and Thunderbird will create the necessary security steps to make it usable again. This seems to be the method that works rather than just going into the settings and changing the necessary security settings.

MY QUESTION IS: I have lots of emails (sent and received from past months and years) that I keep in folders within Thunderbird.

How can I keep those folders/emails in the format I have if it's necessary to delete the account on Thunderbird then reestablish it? My understanding is that deleting it in Thunderbird will also delete all local folders and email saved within that account.

Thanks B

Solved Archived 4 71

donation

I got charged twice for a recurring monthly donation. Once on the old 9152 card and once the new 6767 card. I got the new card because there was fraud on the old one whic… (read more)

I got charged twice for a recurring monthly donation. Once on the old 9152 card and once the new 6767 card. I got the new card because there was fraud on the old one which was closed down. I just got a bill for $5.70 on the old credit card and another charge for $5.60 on the new card. Please stop the $5.70 recurring donation charge on the 9152 card. thanks Robin

Solved Archived 1 182

Moving Thunderbird profile from flatpak install

Hello, I tried following the steps on [https://support.mozilla.org/en-US/kb/.../moving-thunderbird-data-to-a-new-computer]. However, I currently have a flatpak installati… (read more)

Hello, I tried following the steps on [https://support.mozilla.org/en-US/kb/.../moving-thunderbird-data-to-a-new-computer]. However, I currently have a flatpak installation where I land in a folder which also has executable among other files (?). I do not see the usually named profile folder and therefore cannot copy it to my new computer. Do you know how I can move in this case? Thanks

Solved Archived 1 185

Trouble setting up Newsgroup in Thunderbird

I'm a Thunderbird novice. I had Thunderbird working to allow me to read and write messages to the Quicken newsgroup. Something went wrong (Thunderbird was displaying the… (read more)

I'm a Thunderbird novice.

I had Thunderbird working to allow me to read and write messages to the Quicken newsgroup.

Something went wrong (Thunderbird was displaying the Quicken newsgroup name twice - in the left column), but clicking on either of the displayed names produced a blank screen. It did not matter what the read/unread setting said: no messages diaplayed.

So I tried reinstalling Thunderbird - which is requiring me to set everything up again. I struggled to get setup the first time, and this time I'm getting almost nowhere.

First: Thunderbird setup my email account even though I don't want to use Thunderbird for my email. I'm hoping that's just a minor annoyance, though I'd like to get rid of the Thunderbird email account.

But I am not getting anywhere setting up the Newsgroup.

I'm trying to use www.eternal-september.org to get messages from the newsgroup alt.comp.software.financial.quicken - which was working fine before I had to reinstall.

Is there a simple step-by-step guide I can follow to achieve my goal.

Solved Archived 18 188

Adding Gmail Account to Thunderbird NOT Working

I've tried to confirgure my Gmail account to Thunderbird multiple times recently, but not successfully getting it figured out. I'm always given a 400 error message and I … (read more)

I've tried to confirgure my Gmail account to Thunderbird multiple times recently, but not successfully getting it figured out. I'm always given a 400 error message and I can't figure out the root cause. I've updated and redownloaded TB and reset my Gmail password.

I've included screenshots to verify what I've got currently setup in TB and my Gmail settings. Anyone have this problem or have the solution? I have 3 other mail accounts that are not hosted by Google that work fine.

Solved Locked Archived 2 87

How to make Thunderbird use a profile that's not listed in `about:profiles` (again)?

I have Thunderbird installed [via Flatpak](https://flathub.org/apps/org.mozilla.Thunderbird) and suddenly it's not recognizing the profile that contains the email account… (read more)

I have Thunderbird installed [via Flatpak](https://flathub.org/apps/org.mozilla.Thunderbird) and suddenly it's not recognizing the profile that contains the email accounts. When launching it is showing the welcome wizard instead.

The file system contains quite a few profiles though:

``` $ cd ~/.var/app/org.mozilla.Thunderbird/cache/thunderbird $ du -h --max-depth=1 6.8M ./i58nuv2e.default-release-1 813M ./r77u2ylw.default 6.7M ./w92uxxz8.default-release 0 ./jncleef4.default 6.5M ./fbs6wcvl.default-release 0 ./lz1kt9ot.default 6.9M ./tv1kaebo.default-release 0 ./7f6s4la8.default 839M . ```

but `about:profiles` shows only `tv1kaebo.default-release` and `7f6s4la8.default`.

I'm pretty sure that I didn't do anything but updating the Flatpak and I definitely didn't change any Thunderbird settings or anything in its data directories.

The correct profile is `r77u2ylw.default` (its directory size is 813M while the others are less than 7M).

Hence I'd like to know how can I make Thunderbird use that profile and avoid that issue happening again?

    • PS:** And what's the best way of cleaning up profiles, since I only need one profile anyway? The Thunderbird UI doesn't even recognise all of them, so would be deleting them sufficient?
Solved Archived 4 112