• Solved

PDF Download

In the recent update, there is a new feature which allowed people to view pdf directly in the browser rather than downloading it. Ever since this was implemented, I am no… (read more)

In the recent update, there is a new feature which allowed people to view pdf directly in the browser rather than downloading it. Ever since this was implemented, I am not able to download any pdf, instead it keeps opening up the pdf in another tab which is not what I'm trying to do. Is there a way to fix this?

Asked by Shamil 1 week ago

Answered by Paul 1 week ago

  • Solved

Removing the Extensions Puzzle Piece Icon?

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it...… (read more)

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Asked by Imot 2 months ago

Answered by cor-el 2 months ago

  • Solved

Still getting Newsletter Emails after unsubscribing

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has bee… (read more)

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked).

This is an incredibly bad user experience and to my knowledge illegal in the EU.

I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

Asked by jkl123 4 months ago

Answered by Chris 4 months ago

  • Solved

How can I set the home page to a specific URL

Hi I try to move from Google Chrome to Firefox but I fail on a simple but important setting. How can I set the home page to a specific URL. If I go to settings -> Home… (read more)

Hi I try to move from Google Chrome to Firefox but I fail on a simple but important setting. How can I set the home page to a specific URL. If I go to settings -> Homepage I do not find the field where I can set my homepage. Thanks, Rupert.

Asked by ruwela 2 months ago

Answered by Paul 2 months ago

  • Solved

Thunderbird stops responding and keeps asking me to enter my password leading me to be locked out

I used thunderbird to connect to my email provider (lavabit). I logged in this morning and my computer was up the whole day and it now suddenly cannot connect to the ser… (read more)

I used thunderbird to connect to my email provider (lavabit). I logged in this morning and my computer was up the whole day and it now suddenly cannot connect to the server (Login to server mail.lavabit with username "*******” and telling me to either “Retry” or “Enter New Password”) I have seen some of the other postings with this problem and I want to clarify the following 1. It works for a while (a few hours) and then the connection goes stale when I keep it open but idle 2. I have to reboot the computer and try and again later for it to connect again 3. I am using the latest version of Thunderbrid (102.6.1) on a windows 11 machine 4. This has happened several times 5. I have not changed any of the settings in the meanwhile

Are the settings that cause a timeout. I have also reached out to the email provider but I want to make sure it is not something in the client.

Asked by ashokc 2 months ago

Answered by Matt 2 months ago

  • Solved

Cannot access about:config as of 2022-Oct-25

About:config simply shows me a blank screen. I need to customize a few settings and I presently cannot. This question marks this as answered but the answer is talking a… (read more)

About:config simply shows me a blank screen.

I need to customize a few settings and I presently cannot. This question marks this as answered but the answer is talking about a solution to the specific reason they were trying to access about:config, not why they cannot access it. https://support.mozilla.org/en-US/questions/1373286

Others say to use the nightly build, which I don't want. https://support.mozilla.org/en-US/questions/1302626

What's the deal? I've spent an hour or so now looking this up and haven't found anything.

Asked by ImplierOfThings 5 months ago

Answered by Paul 5 months ago

  • Solved

Download PDF Without Opening in New Tab

Starting about a week ago, every time I try to download a PDF file, it opens in a new tab instead of actually downloading. I have to copy the link and paste it into the G… (read more)

Starting about a week ago, every time I try to download a PDF file, it opens in a new tab instead of actually downloading. I have to copy the link and paste it into the Google Chrome app to make it download properly. How do I fix this?

Asked by tjlford 1 day ago

Answered by Paul 1 day ago

  • Solved

Clicking and dragging URL to bookmarkonly saves URL, not page title

I mainly bookmark pages by clicking and dragging the URL to my bookmarks sidebar as I've always found this to be more convenient. After the last two Firefox updates, this… (read more)

I mainly bookmark pages by clicking and dragging the URL to my bookmarks sidebar as I've always found this to be more convenient. After the last two Firefox updates, this method no longer saves the page title, just the page URL.

In the attached image, the URL and resulting bookmark from dragging it to the sidebar are circled in red. The expected title is circled in orange. An example of an older (correctly titled) bookmark is circled in green. This is not a page specific issue, as it happens on every webpage.

CTRL+D as well as pressing the star icon in the navigation bar still work as expected, bookmarking pages with their correct titles.

Asked by Bookworm21 2 days ago

Answered by Bookworm21 2 days ago

  • Solved

Bookmarks fetching titles when dragged and dropped by mouse

Hello people, Lately, I've been having the problem with bookmars. When I want to save my favourite pages to specific folders I created for different areas, I always us… (read more)

Hello people,

Lately, I've been having the problem with bookmars.

When I want to save my favourite pages to specific folders I created for different areas, I always used the method where you click in panel with www address e.g. https://support.mozilla.org/, the whole address is now selected and I drag that addres to specific folder of mine. When placed, the bookmark was saved to that folder, but in addition to that, Mozila browser also fetched bookmark title with title of the page.

So after drag-and-dropping the link https://support.mozilla.org/ I ended up with bookmark in my folder, that looked like this: "Get Support | Mozilla Support"

Now when I do the same procedure, I just copy the link addres itself. So it ends up like this: "https://support.mozilla.org"

You get the idea. )Where did the feature of fetching titles dissapear? Can it be returned back?

I've been using bookmarks this way (drag-and-drop by mouse to specific folder) since I can remember. And this problem occured just week ago. It helps me to speed up my process faster than using the star icon. And now I dont even know what I saved when I look at my folder and try to make sence of it the next day, because everything I can see is link addresses.

I tried it on many computers and many diferent systems Win10 11 etc and I still get the same problem. I tried it with reinstalling Firefox, with deafult settings, in normal or inkognito mode. Nothing works.

Any help? Can this be fixed?

Best regars, J

Asked by rebuss.787 4 days ago

Answered by cor-el 2 days ago

  • Solved

Edit PDFs with Firefox

Firefox said I can edit PDFs now when I updated the browser, but all I get are annotation options. Is that really it? Annotation only (you know, like writing the the ma… (read more)

Firefox said I can edit PDFs now when I updated the browser, but all I get are annotation options. Is that really it? Annotation only (you know, like writing the the margins of a book)? Or can we actually edit (like, changing the text in a book), and if so, where are the tools?

Asked by sunny-day-13 6 days ago

Answered by TyDraniu 5 days ago

  • Solved

One of my Firefox fonts is not right

seems like firefox is not understanding a font and instead its using - caption so I cant read any of my shortcuts . see attachment . how do I change this … (read more)

seems like firefox is not understanding a font and instead its using - caption

so I cant read any of my shortcuts . see attachment . how do I change this

Asked by paulvan36 1 week ago

Answered by jscher2000 - Support Volunteer 6 days ago

  • Solved

cant save draft email.

where is the "keyring" referred to in error message whilst trying to save a draft email please. Have looked at other support request using word "keyring", but there are … (read more)

where is the "keyring" referred to in error message whilst trying to save a draft email please.

Have looked at other support request using word "keyring", but there are no clues as to where to find the keyring . . . Thanks for any help.

Asked by jenkswk 1 week ago

Answered by jenkswk 1 week ago

  • Solved

places.sqlite always corrupting when opening Firefox

Prior to today, occasionally I would need to restore from a Time Machine backup the files "places.sqlite", "places.sqlite-shm", and "places.sqlite-wal" into my default pr… (read more)

Prior to today, occasionally I would need to restore from a Time Machine backup the files "places.sqlite", "places.sqlite-shm", and "places.sqlite-wal" into my default profile, because I would lose my bookmarks & history.

However, beginning this morning, that procedure did not work. Every time I open up Firefox, the "places.sqlite" file would corrupt immediately and no attempt at restoring (from any backup date/time) would fix the issue.

I am running Mac OS 11.7.2 (Big Sur) and Firefox 111.0.

This is VERY frustrating, because I rely heavily on my bookmarks and passwords.

PLEASE HELP!!!!!!

Asked by rscott1 1 week ago

Answered by exclusive01 1 week ago