All Products Community Forum

So, I recently updated my copy of Mozilla Firefox, and I noticed something strange. The button for the built-in VPN is disproportionately large to other buttons and clickable elements. I don't see it in the release notes, so I doubt this is an intentional design choice by the UX team, at least I hope it isn't. Any help will be greatly appreciated, as it is really distracting.

If it helps, I'm using Mozilla Firefox 151.0.2 running under GNU/Linux Debian 13 Trixie as a Flatpak.

When I try to make a Google search I get the following message, "I'm not a robot" with a reCAPTCHA: "Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?". This happens on Firefox, but not Chrome or Edge. If I 'Allow' Google in the 'Exceptions - Cookies and Site Data' then I do not get the message, but it takes several seconds for Google display the resulting page. However, if I delete the cookies/cache the message will return and I have to redo the reCAPTCHA. I have scanned with Malwarebytes, Bitdefender, Hitman Pro, Trend Micro House Call and Microsoft Defender, nothing detected. Running Win 10 (64) with 'Extended Security Updates', Firefox 147.0 (64), no additional Extensions or Plugins. Also I uninstalled and reinstalled Firefox.

Hello!

I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It does, however, still work with Instagram.) Having checked all of the settings (which I had/have not changed), I uninstalled it today and then re-installed it. This hasn't helped. With YouTube, the Downloader icon (pinned to toolbar) simply remains grey and does not show any videos when opened. I am using the latest, fully updated version of Firefox with Windows 10.

Can anyone help, please?

Many thanks,

Stuart.

Hi all,

I've been using Thunderbird for eons but yesterday morning it started freezing up constantly.

It freezes up ("Thunderbird is not responding") every time new emails are received or any time I take any action while the Inbox folder is open. So, if I delete an email it freezes for a few minutes. If I do anything pretty much, it freezes up for a few minutes. Then it comes back and I can do another action, and it freezes again. This only seems to be happening when I have the Inbox open - if I go to other folders it seems to function normally.

Things I've tried without success: - Troubleshooting mode - Adding exceptions for my profile folders to Windows Defender - Compressing Inbox (and Trash and Junk) - Repairing the Inbox index

This doesn't appear to be a memory issue - right now, memory use for my entire system seems to be hovering at just over 50%. But Thunderbird is still freezing.

My Inbox folder is very large, but it's never been an issue before and nothing significant was added yesterday when it started failing.

Any suggestions appreciated!

Thanks

Just recently I changed my privacy settings to take advantage of the privacy opt-out option for websites not to share my data or information. I went to my AMX credit card account and now every time I move to a new page the message, "Your Global Privacy Control opt-out signal has been honored" pops up and gets in the way of the information on the page. I am constantly having to click on the X in the corner to close the message box. Once would be enough for each main website. Having it pop up every time is absolutely annoying. I like having this option but if it's going to make me have to close the informational box every time I move to a new page or back to a former page, then I will have to undo the choice. The web designer who put this message text into the Firefox browser needs to find a way to only have it pop up once if they feel it is really necessary to tell me that they are blocking information from other companies. I really don't even need the first message just as long as it works behind the scenes. I hope someone gets web support to look into this issue. It's just so annoying.

Due to muscle menu or not needing to think about it. Split should either be near the bottom of the context menu or you should be able to toggle it in settings. The amount of times I have gone to click a link to open in a new window only to split the view is driving me crazy.

To be honest. Firefox is starting to be a big pain to use. I'm starting to see more and more of this screen where it say's "Be careful. Something doesn't look right" Even when i go to the advance and say proceed. Nothing happens and i'm getting no where. I know many of the sites don't have anything to do with asking for credit card, Scam or even having popup's. I test the sites in other browsers and there work without any issues. But Firefox is starting to lock me out of many sites due to this. How can i make this stop. As i used Firefox for many years.

The sample that is in the screenshot is a Anime data base that i have also used for years. But today shows this. But was working fine yesteday. What is going on and how can i fix it. So i can start using the browser that i love on the sites i want to.

Hello, I'm having trouble with my Firefox Nightly Android today. The scrolling is very choppy while trying to browse any article or webpage. It's most noticeable if I quickly scroll down and up. There is a large delay before my page scrolls back up. Is there any setting I have to change to fix this?

Thanks

How

It's very simple.

When I create an address book, I want it to stay the way I created it.

What I don't want is an address to be taken out of that book to add to another address book.

I want my address books to stay the same as I created them.

Ever since Firefox updated (to 147.0, I assume), I can no longer get ChatGPT to work. It does nothing when I click on "Log in" (I have a ChatGPT account), and the up arrow that you hit (or enter button) after asking a question does nothing (and the up arrow stays greyed out even while you are typing the question). I can use ChatGPT just fine on my Safari browser and iPhone. I used my iPhone ChatGPT to take me through steps to help, and it had me do several things (all of which did not work). These included: 1) refreshing the page/restarting; 2) open chat.openai.com, clicked lock icon and clicked "clear cookies and site data" and reloaded the page; 3) did same and clicked on the shield icon and toggled off "enhanced tracking protection"; 4) Went to file and "new private window", then chat.openai.com; 5) went to "about:support" in Firefox and clicked "refresh Firefox"; 6) Went to Firefox Settings, then Privacy & Security, then Permissions, then Block pop-up windows, then clicked exceptions and added "https://chat.openai.com"; 7) Then to Firefox Settings, then Privacy & Security, then Cookies and Site data, then manage exceptions, then added also "https://openai.com"; 8) Then changed enhanced tracking protection to Custom and unchecked cookies (cross-site tracking cookies) and restarted Firefox (I have since rechecked the box); 9) When I log into Firefox, it was showing a banner that read "Your privacy matters. Firefox now securely routes your DNS requests whenever possible to a partner service to protect you while you browse." Chat said to click "Disable" for this.; 10) After refreshing Firefox I chose (the 2nd time) "Restore only the ones you want" and opened a new tab. 11) At one point, I hit "Log in" for ChatGPT and the screen went slightly blurry and a new small rounded rectangular box (about 3 inches long) popped up, and Chat told me to hit the "X" to close that box, it then said to right-click on "Log In', and to choose "open link in new tab", but that option was not available. Chat says Firefox is still failing to load the embedded login frame, even after refresh. 12) I logged into "https://chat.openai.com/auth/login, and that still didn't work in Firefox, either. 13) Finally, I changed to Safari and successfully logged in. But I prefer Firefox as my main browser and want ChatGPT to work! I've even tried adding it to my sidebar (the new feature), and the same problems are occurring. It won't let me log in, and I can't ask it any questions. Help!  :)

I am 82 years of age and did not grow up with the Internet. I have a total of only 8 hours of training on a PC. I have no idea how my PC got into 'safe mode' and now all of my extensions are disabled. I do not know how to exit 'safe mode' to allow the extensions to be enabled again. I tried following the instructions as provided, but to no avail.

Webgl has completly broken after last update for me. Forcing webgl in about config doesnt work and it doesnt work in troubleshoot mode either. Anything else i can try apart from reinstall from scratch as im worried about losing my history,saved account info and such. Or do i just need to do a full refresh and install? Thank you!

How can I disable various Firefox usage hints? I've uploaded an example of one of these hints associated with the List all Tabs button. This hint pops up every time I start Firefox. There are other hints like the attached that appear from time to time.

This doesn't appear to be a bug. During a recent Firefox update, I believe I either checked a box to show me these hints or I failed to uncheck the appropriate box. I haven't figured out how to discontinue these hints (via Internet search, Firefox support search, or me poking around in Firefox settings).

I'm running desktop Firefox on Windows 11 Home, version 10.0.26200 build 26200.

Thanks.

Hello there, I just wanted to ask for any details regarding the new VPN feature. I seem to not have it (probably due to my region not being the US or the UK) and I was wondering, when can we expect it to be available to the rest of the world? How is it even free with this high limit? I know the feature is new and is probably still getting tested. But I would appreciate any and all info possible. Thank you!

Running Thunderbird 140.8.0esr 64bit Windows 11 Home, v25H2 932GB storage 32GB ram i7-13700k

Recently, I've started getting the following message every time I launch Thunderbird: "The certificate for imap.googlemail.com does not come from a trusted source."

Digging into details I get: "you are about to override how Thunderbird identifies this site" "Location: imap.googlemail.com:993" "This site attempts to identify itself with invalid information" "Unknown Identity. The certificate is not trusted because it hasn't been verified as issued by a trusted authority using a secure signature."

Digging deeper into the certificate I find the issuer is Bitdefender who I use for antivirus and VPN. However, the VPN shows no effect when enabled or disabled. The validity period is 2 Feb 2026 to 27 Apr 2026

l can get email, but cant send it. Is Bitdefender at fault?

I'm stumped. What should I do???

I am running the latest public stable release of Firefox, 151.0.1 (aarch64), and these last few weeks I've been getting prompted to grant my location over and over every time I do a Google search. In MacOS, I've granted Firefox location permission and I've repeatedly saved me giving google permission but it doesn't stop. This is happening on my MacBook Pro and Mac Studio.

Anyone else? Any tips? It's maddening. lol

I have selected the 4 rows for shortcuts on my tab and have installed all but the last 3 spaces in the end of the 4th row. There's no option whatsoever to continue to add those remaining 3 spaces. Any suggestions?