Showing questions tagged:

I can't log in on a new iPad to sync

When attempting to login to Firefox on a new-to-me iPad, the QR pairing to desktop method fails. When I try to login using email, it fails before taking me to the passwor… (read more)

When attempting to login to Firefox on a new-to-me iPad, the QR pairing to desktop method fails. When I try to login using email, it fails before taking me to the password entry page. It says "unexpected error".

I'm not using a VPN.

I'm using mac OS 15.7.5 and iOS 12.5.8.

I have pairing on my iPhone and it works well.

Solved 3

I cannot log in to my Firefox account.

duplicate of /questions/1585147 thread I am having trouble logging in to my Firefox account. When I try to sign in, it does not work. I have already tried resetting my pa… (read more)

duplicate of /questions/1585147 thread

I am having trouble logging in to my Firefox account. When I try to sign in, it does not work. I have already tried resetting my password, but the issue remains.

Locked 2

Unexpected Error When Trying to Sign-In On Android After Password Change

I changed my password, and now when I try to sign-in to my account on the Android app, I keep getting unexpected error message with both password sign-in and qr sign-in. … (read more)

I changed my password, and now when I try to sign-in to my account on the Android app, I keep getting unexpected error message with both password sign-in and qr sign-in.

Solved 2 45

Unknown error while logging on mobile

I changed ma mozilla acc password and when i try to log in with new password on mobile "unknown error" occur. I can login on desktop with same password just fine. What to… (read more)

I changed ma mozilla acc password and when i try to log in with new password on mobile "unknown error" occur. I can login on desktop with same password just fine. What to do?

Solved 2 64

Lost sync account login

Hello, We have an issue : we reinstalled windows 11 on a machine and thereby lost the account login used to sync Firefox. No way to recover it (we went as far fas as usi… (read more)

Hello,

We have an issue : we reinstalled windows 11 on a machine and thereby lost the account login used to sync Firefox. No way to recover it (we went as far fas as using file recovery tools but no luck).

Is there a way to recover only the account login ? No need for the password. I could provide the IP of the computer in question (it is a professional IP, not shared).

Many thanks in advance for any help !!!

Solved 2 46

ولم أعد أستخدم شريحة انقطع مني SIM وانا اعرف كلمه السر حق حسابي والهاتف المحمول اللذين تم تسجيل الدخول إلى الحساب انحرق

ولم أعد أستخدم شريحة انقطع مني SIM وانا اعرف كلمه السر حق حسابي والهاتف المحمول اللذي

تم تسجيل الدخول إلى الحساب انحرق
Solved 2 302

Cannot get started with Mozilla VPN

When I open the Mozilla VPN window I am met with the "Get Started" page. I click the "Get Started" button and sign in. When I get to the "Signed in successfully!" page, i… (read more)

When I open the Mozilla VPN window I am met with the "Get Started" page. I click the "Get Started" button and sign in. When I get to the "Signed in successfully!" page, it tells me to open the Mozilla VPN window again (it does this for me) and to turn it on and all that. However, when the window is opened again, I am met with the same "Get Started" page from the beginning, leaving me in the endless loop of logging in. I am running a fully updated Windows 11. Could it be an extension I have?

Solved 4 100

my Mozila accont is blocked and i cannot log in

i signed in to my mozila account using my google accont After that my account appears to be blocked and i cannot access login or access my data please help me recovery m… (read more)

i signed in to my mozila account using my google accont After that my account appears to be blocked and i cannot access login or access my data please help me recovery my accont thank you.

Locked 1 90

Passkeys are broken on pixel 10 pro xl android 16 March update?

I asked AI and this is what it gave me. Failed Handshake: Recent reports regarding Firefox Mobile version 148.0.1 suggest a regression where the browser fails to trigger… (read more)

I asked AI and this is what it gave me.

Failed Handshake: Recent reports regarding Firefox Mobile version 148.0.1 suggest a regression where the browser fails to trigger the system-level pop-up for passkeys. Instead of showing you the "Use fingerprint/PIN" prompt, it either hangs indefinitely or defaults to a "Passkey required" screen that you cannot bypass. System Conflict: There are indications that the March 2026 Android security update may have changed how third-party browsers request "Nearby Bluetooth" permissions for passkeys, which Firefox has not yet fully adapted to.

I'm using a Pixel 10 Pro XL updated to the latest March software update and made sure Firefox mobile was up to date on the Play Store.

Solved 4 145

expedia pop up

Every time I try to open Firefox Mozilla this pops up:www.expedia.com/identity/api/v1/oauth2/callback/google-web?error=access_denied&state=MuRPJl7NGKnHkJs3P3gwVI9MUOz… (read more)

Every time I try to open Firefox Mozilla this pops up:www.expedia.com/identity/api/v1/oauth2/callback/google-web?error=access_denied&state=MuRPJl7NGKnHkJs3P3gwVI9MUOzHbdnYA1eA8_aRTcA

How do I get rid of it? I have closed it but it returns the next time I try to enter firefox

Solved 1 148

"Incorrect password " response, but password is correct

I am trying to setup a new phone to use the same account as an older one. I would like to be able to use either of them interchangeably. When I go to accounts.firefox.com… (read more)

I am trying to setup a new phone to use the same account as an older one. I would like to be able to use either of them interchangeably. When I go to accounts.firefox.com aon the new phone and put in my email and password, the result is "incorrect password". I have checked, double-checked and triple-checked the details and they are correct. Old phone is a Pixel 7 pro and new one is Samsung Galaxy S26 Ultra.

Locked 1 117

How can I retrieve my forgotten username on Mozilla Desktop?

Hi! I just did a clean Win 11 reinstallation on my laptop and must download all my accounts again, including Firefox. I can't remember my username. Evidently it isn't my … (read more)

Hi! I just did a clean Win 11 reinstallation on my laptop and must download all my accounts again, including Firefox. I can't remember my username. Evidently it isn't my e-mail address or my first and last name. Do you know if there's a way to either retrieve it or create a new username on the website? Thanks in advance!

Locked 1 117