• Solved

High CPU useage when TB is out of focus

Hi, I'm on a fresh Windows and the CPU usage is waaaaay too big. When TB is out of focus, it uses about 10% of my CPU. This can go up to 15% when the window is active. … (read more)

Hi,

I'm on a fresh Windows and the CPU usage is waaaaay too big. When TB is out of focus, it uses about 10% of my CPU. This can go up to 15% when the window is active. It's not doing anything, not downloading or compacting or anything.

Thanks !

Asked by Tim 1 month ago

Answered by Tim 1 day ago

  • Solved

Trying to sign into Epson support site being blocked by Malwarebyes as malware!

I just got a new Epson 3-in-one printer and tried to sign up for the warranty. I got a message that the warranty was expired... I went to the Epson support site on Firefo… (read more)

I just got a new Epson 3-in-one printer and tried to sign up for the warranty. I got a message that the warranty was expired... I went to the Epson support site on Firefox and Malwarebytes blocked the site as malware... It said I could add the site as approved, but I don't know how to do that. "https://www.epsoncom.com/my-account/home". The Epson site said I already had an account but my password was incorrect. I had an Epson printer more than ten years ago; I don't remember the password and they don't provide an option to reset it. HELP, PLEASE.

Asked by BTINAZ 2 days ago

Answered by jonzn4SUSE 2 days ago

  • Solved

Using Firefox the comment sections on foxnews.com disappeared

The comment sections for foxnews.com and other sites disappeared using Firefox but not when I switched to Chrome. This just happened 6-18-25. Before this date, it worke… (read more)

The comment sections for foxnews.com and other sites disappeared using Firefox but not when I switched to Chrome. This just happened 6-18-25. Before this date, it worked on Firefox.

Asked by Janet Frazer 5 days ago

Answered by jscher2000 - Support Volunteer 5 days ago

  • Solved

why my gmail inbox no longer is visible

Using Firefox, my gmail inbox is my home page - and has been for several years. As of yesterday, the page opens but the page is blank. I am not aware of any changes that … (read more)

Using Firefox, my gmail inbox is my home page - and has been for several years. As of yesterday, the page opens but the page is blank. I am not aware of any changes that I have made.

I do not have this problem using chrome on the same device or firefox on other devices.

Probably something simple, but I have no idea what.

Thank you

Asked by pelicans2 1 week ago

Answered by jonzn4SUSE 1 week ago

  • Solved

Utube

I have many utube sites bookmarked. When selecting anyone of them it returns a grey screen with a few grey circles or rectangles on a blank screen.

Asked by pupdog1 2 weeks ago

Answered by pupdog1 1 week ago

  • Solved

No sound on YouTube

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the compute… (read more)

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the computer and restarted, but no change. My system is Windows 11, sound works, and the latest Firefox update installed. Question is this a YouTube tacit to stop NoScript and uBlock?

Asked by computerdown 1 week ago

Answered by computerdown 1 week ago

  • Solved

Not connecting/synchronizing with Mailfence

Thunderbird is not synchronizing with Mailfence. My other email accounts (Outlook, Gmail) work fine. TB connects to them, downloads message headers and displays the numbe… (read more)

Thunderbird is not synchronizing with Mailfence. My other email accounts (Outlook, Gmail) work fine. TB connects to them, downloads message headers and displays the number of messages correctly. With Mailfence, the messages stop at "connected to imap.mailfence.com" and stalls there. The message disappears after a few seconds and nothing else happens. This happened this morning when I first launched TB. I then got an update to 128.11.1. No change. I did receive the Windows Update 2025-06 Cumulative Update sometime overnight prior to launching TB.

Asked by Larry Crites 1 week ago

Answered by Larry Crites 1 week ago

  • Solved

Import of gmail backup fails

I am trying to import a backup of my gmail using using ImportExportTools. What does this error message mean? Is there a corrupt email in my gmail? If so how can I find a… (read more)

I am trying to import a backup of my gmail using using ImportExportTools.

What does this error message mean? Is there a corrupt email in my gmail? If so how can I find and delete it so I can complete the import, I think it was close to finishing.

2nd question.... After clicking OK on the error message I can select the local folder it was importing and I can see it is then downloading a range of messages with mention of their labels in the bottom of the window but the labels are not creating folders. Should I expect it to do that?


[Exception... "Component returned failure code: 0x80550005 [nsIMsgFolder.msgDatabase]" nsresult: "0x80550005 (<unknown>)" location: "JS frame :: resource://mboximport/content/mboximport/modules/mboxImportExport.mjs?14.1.7 :: rebuildSummary :: line 706" data: no]

rebuildSummary@resource://mboximport/content/mboximport/modules/mboxImportExport.mjs?14.1.7:706:5 _importMboxFile@resource://mboximport/content/mboximport/modules/mboxImportExport.mjs?14.1.7:415:16

Asked by Ian Addinsell 2 months ago

Answered by david 2 months ago

  • Solved

"Expand sidebar on hover" option for vertical tabs resets scroll position when I have a lot of tabs

I'm using the vertical tabs feature. I also tried enabling the "Expand sidebar on hover" option, which minimizes the side bar, and only expands it when you hover on it. … (read more)

I'm using the vertical tabs feature. I also tried enabling the "Expand sidebar on hover" option, which minimizes the side bar, and only expands it when you hover on it.

Issue: I have a lot of open tabs, and I'm usually working with the ones at the bottom of the list. When the bar minimizes the scroll position resets back to the beginning. So, every time I want to select a tab, I have to scroll back down, which makes this feature very hard to use.

Expected behavior: After the vertical bar minimizes, and I hover again, it should keep the scroll position.

Asked by razzvy20 1 month ago

Answered by razzvy20 1 week ago

  • Solved

mail programm only shows welkom bij thunderbird

I hope someone answers me in Dutch. I cannot open my mail, because I cannot close the "welkom bij Thunderbird" page, that showed when i opened my mailprogramm. I donated,… (read more)

I hope someone answers me in Dutch. I cannot open my mail, because I cannot close the "welkom bij Thunderbird" page, that showed when i opened my mailprogramm. I donated, did not work, still not closing, i started my computer again , did not help. I see new mail is incoming but opening is not possible. I hope that i don't have to install it again.Thank you

Asked by P de Jong 1 week ago

Answered by P de Jong 1 week ago

  • Solved

Thunderbird ist extrem langsam – start dauert auf flammneuen Rechner über 5 Minuten

Guten Tag, ich arbeite mit Thunderbird auf Linux Mint. Jeweils in den aktuellsten Versionen: Linux Mint 22.1 Cinnamon Thunderbird 128.11.0esr (64-Bit) Auf meinem bisheri… (read more)

Guten Tag, ich arbeite mit Thunderbird auf Linux Mint. Jeweils in den aktuellsten Versionen: Linux Mint 22.1 Cinnamon Thunderbird 128.11.0esr (64-Bit)

Auf meinem bisherigen Rechner begann Thunderbird mit dem letzten Upgrade von Linux Mint langsamer zu laufen. Da ich mir nicht anders zu helfen wusste, habe ich in einen neuen Computer investiert. Obwohl der Rechner jetzt deutlich performanter sein sollte, hängt Thunderbird mindestens genauso wie vorher. Zum Teil ruft Thunderbird auf dem neuen Rechner auch keine neuen E-Mails mehr ab. Ein Neustart korrigiert das zwar wieder, aber beim nächsten Start kann es dann wieder genauso sein.

Alles, was man in den Foren findet, um Thunderbird schneller zu machen, habe ich erledigt. Cache gelöscht, im abgesicherten Modus gestartet (da ist Thunderbird genauso langsam). Auch verschieben von Nachrichten in Archivordner brachte keine wirkliche Besserung.

Ich nutze Thunderbird für 7 Kalender (zum Teil lokal) und 10 E-Mail-Adressen bei unterschiedlichen Anbietern.

Als Add-on habe ich DKIM Verifyer installiert und aktiv.

Ehrlich gesagt, bin ich inzwischen ziemlich verzweifelt, was das Thema angeht. Witzigerweise lassen sich die Entwicklerwerkzeuge nicht aufrufen. Keine Ahnung, ob das vielleicht ein Indiz für den Fehler sein könnte.

Hat jemand eine Idee? Oder noch Fragen?

Herzlichen Dank.

Asked by sofni75 1 week ago

Answered by sofni75 1 week ago

  • Solved

Can't receive or send e-mails

Since Thursday last week, I've not been able to receive or send e-mails. I constantly receive the error asking for my password. It's the same for my hotmail account an… (read more)

Since Thursday last week, I've not been able to receive or send e-mails.

I constantly receive the error asking for my password. It's the same for my hotmail account and my two gmail accounts.

Please help.

Carol

Asked by cjbbrussels1 2 weeks ago

Answered by cjbbrussels1 1 week ago

  • Solved

Thunderbird scrollbar width

How do I change the scroll bar width in Thunderbird? I can change the width in W11, but it has no effect in Thunderbird. I am using Thunderbird version 128.8.1esr 64 bit.… (read more)

How do I change the scroll bar width in Thunderbird? I can change the width in W11, but it has no effect in Thunderbird. I am using Thunderbird version 128.8.1esr 64 bit.

Thank you

Asked by yurchand1 2 months ago

Answered by sfhowes 2 months ago

  • Solved

How to generate (create?) a bugzilla API key so I can report a Thunderbird crash?

Thunderbird crashed on me last night: "thunderbird killed by SIGSEGV" The attached image shows that I'm being prompted for an API key. I'm not sure what that is or how… (read more)

Thunderbird crashed on me last night: "thunderbird killed by SIGSEGV"

The attached image shows that I'm being prompted for an API key. I'm not sure what that is or how to generate one (I presume unique to me?).

I believe I need one in order to file a bug. I can't seem to circumvent it.

Can anyone guide me in the right direction please?

Asked by rhimb0h 3 weeks ago

Answered by Wayne Mery 3 weeks ago

  • Locked

Annoying notifications/questions

STOP [redacted] ASKING ME IF I WANT TO MOVE TO SOME APP OR CONTINUE IN THE BROWSER I AM IN THE BROWSER I HAVE CHOSEN TO BE THERE I SHOULDNT HAVE CONFIRM THAT WITH YOU EVE… (read more)

STOP [redacted] ASKING ME IF I WANT TO MOVE TO SOME APP OR CONTINUE IN THE BROWSER I AM IN THE BROWSER I HAVE CHOSEN TO BE THERE I SHOULDNT HAVE CONFIRM THAT WITH YOU EVERY 5[redacted] SECONDS


WHILE WE'RE AT IT, STOP [redacted] ASKING ME IF ILL ALLOW PASTING, I JUST [redacted] TAPPED "PASTE" THAT IS WHAT I MEANT TO DO LESS CONFIRMING NONSENSE LESS WASTE OF MY [redacted] TIME

Asked by Yasi 3 weeks ago

Last reply by Paul 3 weeks ago

  • Solved

unable to click "file" menu on extreme top left corner

Hi, after the recent update i am not able to click on the File menu on extreme top left corner, i think it is due to the rounded corners of the selection box, the corner … (read more)

Hi, after the recent update i am not able to click on the File menu on extreme top left corner, i think it is due to the rounded corners of the selection box, the corner pixels are inactive when hovering over. This makes clicking harder, before i could click it blindly by moving the mouse to the top teft corner fast, now i have to aim it, please fix this.

Asked by ar.v 1 month ago

Answered by ar.v 3 weeks ago

  • Solved

Colors in drop down menu of website aren't displayed correctly/at all

I am looking for a way to adjust the settings, or really anything else, in a way that would result in the site being displayed like it should be because it is a rather in… (read more)

I am looking for a way to adjust the settings, or really anything else, in a way that would result in the site being displayed like it should be because it is a rather integral part of the game and I really don't know where else to look anymore. Now, I suspect that it's because I switched to Ubuntu because I've never had this issue with Firefox while I still used Windows, but I really hope there's a way to resolve this. That being said, it seems to be specific to Firefox for Ubuntu because the colors show up in the menu when I use Opera on the same OS.

The four images I've added should show what I'm talking about (I really don't have a way to phrase this any better, sorry) and I really want Firefox to display the drop down menu like it is supposed to look: the colors themselves underneath the text. (it looks like Firefox on mobile now if that is any help in figuring out where to start, but I don't see why it would fail to show the site correctly on desktop)

The part of the site in the first two pictures is accessible without an account: Scrying Workshop

Edit: It occurs to me that I probably should list what I've tried already. - disabled enhanced tracking protection - checked my settings (colors are not overwritten) - tried it with a new profile - disabled all extensions - reinstalled Firefox

Asked by Menosgada 1 month ago

Answered by TyDraniu 1 month ago

  • Solved
  • Locked

Wrong web site

Try to get "tvlistingszap2it.com" --(which I have been using for 5 years)--- but it opens "newsnation" Started doing this on 17 Mar, 25. What is wrong ?? Can you f… (read more)

Try to get "tvlistingszap2it.com" --(which I have been using for 5 years)--- but it opens "newsnation" Started doing this on 17 Mar, 25. What is wrong ?? Can you fix it ??

Asked by re105fww 2 months ago

Answered by James (On Leave) 2 months ago