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  • Solved

Emails have stopped working

A few days ago my hotmail email stopped working in Thunderbird- a box appears asking me to enter my password for ---email address--- on imap-mail.outlook.com. When I ente… (read more)

A few days ago my hotmail email stopped working in Thunderbird- a box appears asking me to enter my password for ---email address--- on imap-mail.outlook.com. When I enter the password (yes, it is correct and I have logged into the webmail version) I get a second box telling me the login failed.

Last night I began getting the same messages for one of my other emails, a business email address... Login to server imap.hosts.co.uk failed and additionally now my last email address is doing the same.

I looked up the server settings and tried to check they were all ok but all appeared as it should be. I am at a loss. I went though the options in this helps section about emails but none of the options were applicable.

Any help appreciated.

Asked by kittysback 4 months ago

Answered by sfhowes 4 months ago

  • Solved

Cannot send email from windows 10 file explorer or from within Office 365 apps because of mapi failure after updating to Nebula 130.0b3

Hello. I am a registered Thunderbird donor. I was using Nebula 128 with no problems on a desktop computer with Windows 10. (The computer will not allow upgrades to Window… (read more)

Hello. I am a registered Thunderbird donor. I was using Nebula 128 with no problems on a desktop computer with Windows 10. (The computer will not allow upgrades to Windows 11). All windows updates are installed properly. After updating yesterday to Nebula 130.b03 I can no longer send emails directly from Windows desktop explorer using the send to email recipient right click function (it does nothing) or from within an Office app (Excel and Powerpoint say there is a problem with the mail client and to restart the mail client, (which I have done multiple times). Word shows a Mapi error, which I include a picture of.

From within the app, I can send and receive emails with no problems, on my different accounts, but this lack of functionality is really aggravating. I would love to be able to rollback to 128, (not sure how to do so or if it's possible, and also if it wouldn't automatically update me back to 130)... or would also have to wait and see if the next update whenever that is fixes the problem.

I have obviously restarted both the computer and Thunderbird several times, with no luck. Tried running Thunderbird in troubleshooting mode, but had the same result.

Any help will be greatly appreciated. John

Asked by John Serrano 4 months ago

Answered by John Serrano 4 months ago

  • Solved

Viewing the filter log (again)

Running Thunderbird 128.1.1esr (64-bit) for Linux Mint (mint-001 - 1.0) on a Linux Mint 22 Wilma system. When I click Message Filters and then Filter Log, I do not actual… (read more)

Running Thunderbird 128.1.1esr (64-bit) for Linux Mint (mint-001 - 1.0) on a Linux Mint 22 Wilma system. When I click Message Filters and then Filter Log, I do not actually see the filter log, only a check box to enable it, which is already checked" - same as https://support.mozilla.org/kn/questions/1438189 I noticed it today and, as I normally check the filterlog on my primary (POP3) account about once a week, it would appear to have only started happening recently. I checked the filterlog.html files for all of my accounts - they all looked OK. Went through TB Clear Log, Close for all of them, quit TB, reload TB, same as before. filterlogs not showing. Cleared 'Enable the Filter Log', quit TB, deleted filterlogs from profiles, reload TB, enabled filterlogs, quit TB, filterlogs had been recreated in profiles by TB. Reload TB, moved some filtered mails back to inbox, ran filters again, they had been moved from inbox to deleted, showed when filterlog.html viewed in Firefox but still not showing in TB via Message Filters and Filter Log. All help greatly appreciated.

Asked by john.haggerty 4 months ago

Answered by john.haggerty 4 months ago

  • Solved

Ghost ID

I've installed Thunderbird 128.1.1 but it stalls on startup looking for a pw for a gmail I no longer have access to. This account was deleted 6 months ago. Today, I fou… (read more)

I've installed Thunderbird 128.1.1 but it stalls on startup looking for a pw for a gmail I no longer have access to. This account was deleted 6 months ago. Today, I found one item in the account list under Local Files which I deleted. The problem persists.

Asked by cbc1952 4 months ago

Answered by david 4 months ago

  • Locked

SIR I AM HELP FOR THIS SOLVED TROUBLESHOOTING

https://pcc.police.gov.bd/ords/pcc2/r/pcc/apply?clear=12&session=6402485961689&cs=[url trimmed] Secure Connection Failed An error occurred during a connection… (read more)

https://pcc.police.gov.bd/ords/pcc2/r/pcc/apply?clear=12&session=6402485961689&cs=[url trimmed]


Secure Connection Failed

An error occurred during a connection to pcc.police.gov.bd. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by Boi Bitan 4 months ago

Last reply by Boi Bitan 4 months ago

  • Solved

Main Inbox for Email missing all emails

All of a sudden my main inbox is not showing all my mail. The other mailboxes work fine. I don't know if I accidentally changed a setting. Can someone help, please? It's … (read more)

All of a sudden my main inbox is not showing all my mail. The other mailboxes work fine. I don't know if I accidentally changed a setting. Can someone help, please? It's my main email.

Even if a new one comes in, it disappears. Some are in my all mail, but not all.

Please help. I am waiting for mail that is very important.

Thanks in advance, Leslie

Asked by Leslie W 4 months ago

Answered by Leslie W 4 months ago

  • Solved

Greyed out box in right top corner on some websites

On several site there's a greyed out box top right, which disables anything it covers, can't be got rid of, and makes using Firefox for these sites impossible. Help, plea… (read more)

On several site there's a greyed out box top right, which disables anything it covers, can't be got rid of, and makes using Firefox for these sites impossible. Help, please?? Thank you! (I'm having to use Chrome...)

Asked by sallyscott1 4 months ago

Answered by James 4 months ago

  • Solved

Videos on YouTube restricted to 360p

Every time I try to change the resolution of YouTube videos, it only provides 360p as an option, with a "Missing options?" message that redirects me to Google help page t… (read more)

Every time I try to change the resolution of YouTube videos, it only provides 360p as an option, with a "Missing options?" message that redirects me to Google help page that just says my browser might be out of date (I'm on most recent Firefox and Windows 10 updates). The quality is still stuck in 360p when I reboot Firefox in Troubleshooting mode, and there are no quality issues when I use a browser like Edge. What should I be checking to resolve the issue?

Asked by katie 4 months ago

Answered by katie 4 months ago

  • Solved

Issue with IOS Passwords

Hi on my ipad 10 ios 16.1.1 with firefox 129.2 (44469) I am "paired" or logged in as my username BUT i simply cannot autofill passwords - even though the box "use saved … (read more)

Hi on my ipad 10 ios 16.1.1 with firefox 129.2 (44469) I am "paired" or logged in as my username BUT i simply cannot autofill passwords - even though the box "use saved password" appears on sites ive registed....

I then tried logging out and in again and repairing the device and - same deal.

Also, when i goto "settings > passwords" it says:

"to save and automatically fill passwords, enable face id, touch id or a device passcode.....learn more" That support article does not seem to solve anything for me.

I am using firefox on my desktop and my iphone and both of those work.

Asked by Lightwave-007 4 months ago

Answered by Lightwave-007 4 months ago

  • Solved

Visual Bugs within Firefox

Hello! I have been having certain visual bugs occurring within the Firefox browser, I do not know what's causing them but am hoping someone can help! Firefox keeps on add… (read more)

Hello! I have been having certain visual bugs occurring within the Firefox browser, I do not know what's causing them but am hoping someone can help! Firefox keeps on adding or changing translucent white boxes to multiple websites, I have some from YouTube attached below but I've had this issue on multiple websites. I'm using an ARM architecture Surface Pro X and when I reached out to Microsoft they couldn't help me since the error was just in Firefox.

Asked by Galen Schad 4 months ago

Answered by Galen Schad 4 months ago

  • Locked

Unable to receive, or send emails after Xfinity upgraded our package.

duplicate of /questions/1461228 thread I am unable to send or receive emails after Xfinity upgraded our package. Whenever I try to use my email, the computer keeps askin… (read more)

duplicate of /questions/1461228 thread

I am unable to send or receive emails after Xfinity upgraded our package. Whenever I try to use my email, the computer keeps asking me for a new password. I would like this issue resolved. Tks, Jim :-)

Asked by jimsue1531 4 months ago

Last reply by david 4 months ago

  • Solved

Status bar hides some Unicode characters

I was reading https://embracethered.com/blog/posts/2024/m365-copilot-prompt-injection-tool-invocation-and-data-exfil-using-ascii-smuggling/ and hovered over the hxxtp://w… (read more)

I was reading https://embracethered.com/blog/posts/2024/m365-copilot-prompt-injection-tool-invocation-and-data-exfil-using-ascii-smuggling/ and hovered over the hxxtp://wuzzi[.]net link.

I noticed that the status bar on firefox shows the same text as the on-page text. It doesn't render the unicode url in full. I tried finding a bug describing this, but couldn't find one.

Sample URL:

https://wuzzi.net

Asked by little.sock3082 4 months ago

Answered by TyDraniu 4 months ago

  • Solved
  • Archived

Pressing Enter in empty search bar doesn't work anymore

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing th… (read more)

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing that, but now after the latest Firefox update, 128.0, on my MacBook Air I can't do that anymore. I have to type in the search bar to bring up the search page.

I know it's a small thing but I wonder if it can be put back to the way it used to be.

Asked by taina1 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Solved

Video/audio issue

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but sever… (read more)

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but several other video sites I've tried have video but no audio. It was all working fine yesterday and I haven't changed any settings.

These websites work fine with both audio and sound on Microsoft Edge on the same laptop, so this is a problem exclusive to Firefox. OS is Windows 11 Home 23H2, Firefox is latest version (129.0.2)

Things I've tried: 1. Refresh Firefox settings 2. Download and install fresh copy of Firefox 3. Toggle DRM content in setting on/off - no difference no matter what is selected 4. Ensure that 'remember history' is selected 5. Check for Windows updates 6. Uninstall audio driver, restart and fresh install of audio driver 7. Ensure it's not in private mode 8. Turn off all extensions 9. Check volume mixer allows sound for Firefox 10. Clear the cache and cookies

I can't find any more suggestions on the internet, so any further suggestions welcome!

Asked by Mike_Bath 4 months ago

Answered by Mike_Bath 4 months ago

  • Solved

Thunderbird on windows freezes frequently after a few delete messages

Thunder bird on windows (115.10.1) freezes with a not responding message when a few delete messages are made. Earlier it used to scroll to some random location on the scr… (read more)

Thunder bird on windows (115.10.1) freezes with a not responding message when a few delete messages are made. Earlier it used to scroll to some random location on the screen. now it freezes for a long while. Is this a bug to be fixed or something wrong at my end?

thanks Raman

Asked by SOH4463048 4 months ago

Answered by SOH4463048 4 months ago

  • Solved

tabs crashing

Hello, I did everything mentioned in support articles, but the tabs on firefox are still crashing frequently, sometimes the first I open, sometimes it's the third... But… (read more)

Hello, I did everything mentioned in support articles, but the tabs on firefox are still crashing frequently, sometimes the first I open, sometimes it's the third... But it is making my work really difficult. Here are IDs of some of the crash reports (i found that I should post them here to get help) bp-1362556a-479e-4d29-8d25-24d060240827 bp-f743f721-6668-44af-a590-f058d0240827 bp-abbc2e52-a121-41f2-9275-d73e60240827 bp-74137ee7-cfe7-4362-a450-567500240827 bp-ca2327bf-99b5-4f2d-9e08-42dd00240719

Please help Thanks

Asked by Nic naprosto NIC 4 months ago

Answered by TyDraniu 4 months ago