• Solved

All Mail

I have been trying to delete a large number of unwanted emails in my All Mail folder. However, once I delete them they are restored. How can I clean up this folder perman… (read more)

I have been trying to delete a large number of unwanted emails in my All Mail folder. However, once I delete them they are restored. How can I clean up this folder permanently?

Asked by kevinensor 1 day ago

Answered by Rick 1 day ago

  • Solved

Can't scroll some webpages (no scrolll bar). can scroll others

I run the current version of Firefox on a Dell Inspiron 15 3530 laptop under Windows 11 Pro, I've found two webpages that I can't scroll--there's no scrollbar on the page… (read more)

I run the current version of Firefox on a Dell Inspiron 15 3530 laptop under Windows 11 Pro, I've found two webpages that I can't scroll--there's no scrollbar on the page, and the arrow keys don't work. On other pages, there's no problem. but I simply can't scroll thes pages. What's going on here?

Asked by crogerblair1 2 days ago

Answered by jonzn4SUSE 18 hours ago

  • Solved

Unable to Send out Emails from Thunderbird

Hello, I can receive email messages but unable to send them out. The error message I get follows: The mail server responded,( bettyweber@shaw.ca sender) rejected AUP#PO… (read more)

Hello, I can receive email messages but unable to send them out. The error message I get follows:

The mail server responded,( bettyweber@shaw.ca sender) rejected AUP#POL. Verify your email address is correct in account settings.

What can I do to fix this in Thunderbird?

I checked with my service provider and I can receive and send messages through webmail but not Thunderbird.

Thanks. Betty

Asked by bettyweber 3 days ago

Answered by sfhowes 3 days ago

  • Solved

Mozilla update

I cannot access my email on my computer or send out email since the latest update. I seem to be offline. Is it because my operating system old? Please tell me what I n… (read more)

I cannot access my email on my computer or send out email since the latest update. I seem to be offline. Is it because my operating system old? Please tell me what I need to know to fix this problem. Thank you for your assistance.

Asked by light8dark 4 hours ago

Answered by david 4 hours ago

  • Solved

Sent emails not stored in "SENT" folder

Hi, I am using Thunderbird on my Android phone and PC. When I send emails from my Android phone, the emails are sent but a copy is not stored in the "SENT" folder of my p… (read more)

Hi, I am using Thunderbird on my Android phone and PC. When I send emails from my Android phone, the emails are sent but a copy is not stored in the "SENT" folder of my phone. This feature used to work in the past, but now it doesn't anymore.

How can I resolve this? Thank you.

Asked by raymondrancourt 20 hours ago

Answered by raymondrancourt 6 hours ago

  • Solved

Unable to Reinstante Missing Bookmark Toolbar Icons

I'm running 145.0.2 on Mint Linux and Windows 11... Like many other users, I have an issue in which roughly half of the icons representing bookmarks on my Bookmarks Too… (read more)

I'm running 145.0.2 on Mint Linux and Windows 11...

Like many other users, I have an issue in which roughly half of the icons representing bookmarks on my Bookmarks Toolbar have been replaced by the black+and+white icon of a globe. The links work, but because most of them are now the same, it means I have to hover over them to make sure I click on the link I want.

I've tried: Exporting all my bookmarks to HTML; deleting all bookmarks; re-importing Deleting the "favicons.sqlite" database and letting Firefox recreate it Creating a new Profile and importing all my bookmarks "fresh" in to there

Not only does none of this seem to work, the results are actually inconsistent.

This problem has been kicking around for years - certainly for many major releases of the browser. I understand that there could be deep/complicated issues such as a corrupt user profile, for example...

Unfortunately, however, there does not appear to be any consistent or reliable effective advice on how to fix this issue... and nothing I try seems to resolve the problem.

I'd be very grateful for any recommendations on a reliable repair for this issue.

But I'd also be grateful for suggestions as to how we might go about suggesting to the devs that this long-running bug is overdue a permanent fix.

Thanks in hope.

Asked by spaceman sproggit 4 days ago

Answered by jonzn4SUSE 7 hours ago

  • Solved

should i sync tb

hi, if i sync 2 t/bird installs which one will install its personal data on the other pc?. the same question also applies to my f/fox install if anyone knows win 10 tb1… (read more)

hi, if i sync 2 t/bird installs which one will install its personal data on the other pc?. the same question also applies to my f/fox install if anyone knows

win 10 tb145.02

thanks very much if anyone knows

Asked by bill 1 week ago

Answered by Toad-Hall 1 week ago

  • Solved

Firefox on Debian 13 with XFCE: Firefox doesn't respect my GTK theme, except if the theme's name ends with "-dark"

Hello, I just set up a computer with Debian 13 'Trixie', and I downloaded and installed the latest Firefox for Linux (version 145) from Mozilla's site. Then I noticed a… (read more)

Hello,

I just set up a computer with Debian 13 'Trixie', and I downloaded and installed the latest Firefox for Linux (version 145) from Mozilla's site.

Then I noticed at first that it wasn't following my GTK theme. Then after testing a bit, I discovered it would respect only themes with names that end in "-dark". I've taken some screenshots and attached them to demonstrate the problem.

firefox-esr from Debian's repositories didn't have this problem. But also, I've got another computer that still has an older distro (Debian 11) installed, and I'm running the latest firefox 145 on that too, and it always respects my GTK theme regardless of whether its name ends in "-dark". So, perhaps this is a GTK/GTK4 problem or something?

Does anyone know about this issue, can anyone help? I would really like Firefox to respect my choice of theme regardless of whether the theme's name ends with "-dark" or not.

Asked by dusthillresident 1 week ago

Answered by Denys 12 hours ago

  • Solved

HTML Signature not pulling graphic

For many years, I have used Thunderbird and have made a signature in HTML, with clear pathways to loctions where images are stored. Never had a problem. Here is my succes… (read more)

For many years, I have used Thunderbird and have made a signature in HTML, with clear pathways to loctions where images are stored. Never had a problem. Here is my successful code:

🧡Mark Robbins🧡
ALLTEXASMEDIA
alltexasmedia@gmail.com
Award-Winning Social Media Marketing Services, Website Design, Logo and Brochure Design, Video Recording and Editing, AI-Based SEO to Attract Customers Daily

https://link.v1ce.co.uk/aaa3x6/611733

ALLTEXASMEDIA ALLTEXASWEB ALLTEXASMEDIA
ALLTEXASMEDIA ALLTEXASMEDIAALLTEXASMEDIA ALLTEXASMEDIAALLTEXASMEDIAALLTEXASMEDIA ALLTEXASMEDIA ALLTEXASMEDIAALLTEXASMEDIA ALLTEXASMEDIA

However with a new account and signature, the similar code refuses to show the graphic, which is clearly uploaded to the correct folder. I even try different folders and the graphic never shows up. I so not see anything wrong with this code - do you?

🧡Mark Robbins🧡
NTX Wedding
ntxwedding@gmail.com
NTXWEDDING

Asked by Mark Robbins 3 months ago

Answered by Alexander 13 hours ago

  • Locked

Thunderbird app on Android locked into authentication loop

duplicate of /questions/1553385 thread in Thunderbird for Android section Thunderbird app on Android suddenly stopped moving emails; instead just repopulated inbox. Unin… (read more)

duplicate of /questions/1553385 thread in Thunderbird for Android section

Thunderbird app on Android suddenly stopped moving emails; instead just repopulated inbox. Uninstalled and reinstalled app; added email account and proper password. TB locked into "Checking incoming server settings" loop. Comcast properly set up; accessible from browser. Tried entering settings manually; same result. Cleared cache and data; same result.

Asked by megamile 16 hours ago

  • Solved

Thunderbird 141.0 issue with incoming pop email today. CAUSE: bitdefender

Hello, I'm using the most recent version of Thunderbird on a desktop using Windows 11. Just this morning (Aug 11), all incoming email to all my four accounts are coming i… (read more)

Hello, I'm using the most recent version of Thunderbird on a desktop using Windows 11. Just this morning (Aug 11), all incoming email to all my four accounts are coming in with no subject or correspondents showing and when opened the email is not formatted in HTML, just plain text and lots of code. I have tried several fixes with no success: repair folders, turn off all add-ons and anti-virus protection, uninstalled and reinstalled software. Can you help, please? Thanks!

Asked by Debbie 3 months ago

Answered by psil 3 months ago

  • Solved

Tabs group lost after recent update

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manag… (read more)

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manage tabs section. Only the groups that were open are retained, the groups which were closed are lost. They contained important tabs which I haven't bookmarked. I didn't see any policy of removal of inactive tab groups after certain time, any help would be really appreciated. I use the desktop app on Linux.

Asked by Bhaumik Tripathi 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

when I click on a message in my inbox it now wants to send it/compose it as a message instead of reading the message

Hi, I dont know what setting I have accidently changed but before I used to double click a new message in my inbox on local folders and now instead of reading it full scr… (read more)

Hi, I dont know what setting I have accidently changed but before I used to double click a new message in my inbox on local folders and now instead of reading it full screen now it wants to send it as an email message to someone!

Any ideas to put it back to just read the email and not compose a message with it?

Thanks.


I dont remember having this 'new message template' thing before when I right clicked on a message in my inbox , maybe thats what the issue is?

Asked by Andy In Ireland 1 day ago

Answered by Andy In Ireland 23 hours ago

  • Solved

Not Receiving Email

I have had Thunderbird on my HP laptop for several years. Everything has worked perfectly. BUT, I cannot receive Email, starting yesterday. When I click the Get Email ico… (read more)

I have had Thunderbird on my HP laptop for several years. Everything has worked perfectly. BUT, I cannot receive Email, starting yesterday. When I click the Get Email icon, nothing happens. My Email server on Comcast is getting Email which I can see and read, but Thunderbird is not getting the Email. I would appreciate any advice.

Regards, Jim

Asked by hawkeye62 3 months ago

Answered by bstromberg3 1 month ago

  • Solved

Signature disappears

Hi, On Thunderbird 140.4.0esr (64-bit) and on 144.0.1 (64-bit) both WIN11 I have this problem since yesterday: New message Signature is shown I add the To: To: xyz@co… (read more)

Hi,

On Thunderbird 140.4.0esr (64-bit) and on 144.0.1 (64-bit) both WIN11 I have this problem since yesterday:

New message Signature is shown

I add the To: To: xyz@com.com

Signature disappears, mail is sent and received without signature

The signature which I use "since many years" is HTML

As you know there has been an update on WIN11 yesterday...

Any hints?

Thanks for your time

Bob

Asked by Maybe not Bob's 1 month ago

Answered by Bill_S3 1 month ago

  • Solved

request to donate

I keep getting a request to donate when I open thunderbird. Please stop sending these or I'll take the $30 I DONATED TODAY, BACK!

Asked by bobfound 1 day ago

Answered by Rick 1 day ago

  • Solved

typo in saved email address in pre-fill

Sometime ago I must have made a typo when entering my email address into a pop-up window in Firefox. Firefox continues to find and use this wrong address in pre-fills bu… (read more)

Sometime ago I must have made a typo when entering my email address into a pop-up window in Firefox. Firefox continues to find and use this wrong address in pre-fills but I can't find anyway to correct it. I've worked through Settings/Privacy & Security with no luck. Can someone help please? (Windows 10 Firefox 145.02)

Asked by mike741 5 days ago

Answered by jonzn4SUSE 1 day ago

  • Solved

Thunderbird update to 145.0

Since update to version 145.0 I cannot send messages, when sending I get this message "Sending of the message failed. An error occurred while sending mail. The mail serve… (read more)

Since update to version 145.0 I cannot send messages, when sending I get this message "Sending of the message failed. An error occurred while sending mail. The mail server responded: <*******@shaw.ca> sender rejected AUP#POL. Please verify that your email address is correct in your account settings and try again". Nothing has changed with account settings. Same problem on another machine that updated to 145.0. Any ideas what is broken?

Asked by Dave Harris 2 days ago

Answered by Dave Harris 1 day ago

  • Solved

When I type the word "address", TB changes it to my home address

This just started happening a couple of days ago (after I upgraded to TB 140.5.0esr on a Mac, in case that's relevant). Every time I type the word "address" in an email,… (read more)

This just started happening a couple of days ago (after I upgraded to TB 140.5.0esr on a Mac, in case that's relevant).

Every time I type the word "address" in an email, TB changes it to my home address.

Anybody know why this started? And what can I do to turn it off?

Thanks Clint

Asked by clintoconner2 1 day ago

Answered by Rick 1 day ago