• Solved

Firefox ESP

I have downloaded Firefox ESR and think it has been installed on my masOS version 10.12.1 and am wondering if I can use it on this version after reading your warning abou… (read more)

I have downloaded Firefox ESR and think it has been installed on my masOS version 10.12.1 and am wondering if I can use it on this version after reading your warning about support. Perhaps I have not installed it properly as I have just used what I think was the previous version since it has all the oldsaved sites.

Asked by seabed72 2 days ago

Answered by James 2 days ago

  • Solved

Фризы в firefox 142 Red OS 8 Raspberry Pi 5

При заходе на сайте ya.ru и если на нём имеется строка с видео или поиск с алисой, то начинаются сильные фризы. Это ошибка именно в firefox 142, проверенно. … (read more)

При заходе на сайте ya.ru и если на нём имеется строка с видео или поиск с алисой, то начинаются сильные фризы. Это ошибка именно в firefox 142, проверенно.

Asked by MiG31BM 3 months ago

Answered by MiG31BM 2 days ago

  • Solved

Outgoing emails rejected

I have two accounts with Thunderbird (*@talktalk.net and *@tiscali.co.uk). Each account will receive incoming emails (with or without attachments - single addressee or pa… (read more)

I have two accounts with Thunderbird (*@talktalk.net and *@tiscali.co.uk). Each account will receive incoming emails (with or without attachments - single addressee or part of a group email). Periodically outgoing emails are blocked, with the error message 'Sending of the message failed. An error occurred while sending mail. The mail server responded: Reject for policy reason. Please check the message and try again.' Usually the issue seems to fix itself - this tome it has lasted longer than usual. Please can someone suggest a remedy? Tony

Asked by anthony.parkinson 3 weeks ago

Answered by Toad-Hall 3 weeks ago

  • Solved

Deleting all messages which are in the 'Deleted ' folder

Bulleted list item I have built up a collection of more than 400 deleted emails in my 'Deleted' folder. I am sure I will not need to refer to any of them again, and … (read more)

  • Bulleted list item

I have built up a collection of more than 400 deleted emails in my 'Deleted' folder. I am sure I will not need to refer to any of them again, and I would like to finally remove them. In the past, there was a command among the various sets of commands at the top of the page, which removed all of them, after confirming that this is what I wished to do. I can no longer find this command. Please tell me where to find it. If it no longer exists, tell me how to deal with 'deleted' material.

Asked by almor1 4 days ago

Answered by Rick 3 days ago

  • Solved

Understanding the Moz app.

Choices? I need to understand the App before committing my internet presence. Options to revert to Firefox/Windows, disable features I choose. Otherwise it just GQQle. … (read more)

Choices? I need to understand the App before committing my internet presence. Options to revert to Firefox/Windows, disable features I choose. Otherwise it just GQQle. Sync is already intruding on my preferences.

Asked by kayaker 6 days ago

Answered by Konstantina Papadea 2 days ago

  • Solved

allowing ads on websites

Firefox is preventing me from going to certain websites because it is telling me I am using adblocker but I have none installed.. I am trying to play around with the sett… (read more)

Firefox is preventing me from going to certain websites because it is telling me I am using adblocker but I have none installed.. I am trying to play around with the settings but I still can't do it. Is there an inbuilt adblocker? I need help please...

Asked by cip 6 days ago

Answered by jonzn4SUSE 2 days ago

  • Solved

Thunderbird: adding google oauth account fails

Attempting to add a gmail oauth account in TB fails authentication using verified account password. (The account requires two-factor authentication using an authenticator… (read more)

Attempting to add a gmail oauth account in TB fails authentication using verified account password. (The account requires two-factor authentication using an authenticator app, but haven't tried that as a password) I have removed the account from TB, and the saved passwords for the account. I then added the account back to TB but get the same "Failed authentication" notification without any opportunity to register a new password. I can not find a cookie to remove and retry the process.

Asked by traveler4370 3 days ago

Answered by traveler4370 3 days ago

  • Solved

Stopping subthreads from being display in the message tab

How do I stop all the messages subthreads from being populated on the message tab? For example, with I open a message with subthreads, all the trailing messages are disp… (read more)

How do I stop all the messages subthreads from being populated on the message tab? For example, with I open a message with subthreads, all the trailing messages are displayed on the tab. The only way to get them off the tab is by clicking the x in every message. A real pain. I don't want this. How do I stop it?

Asked by artjohnston 4 days ago

Answered by Mapenzi 3 days ago

  • Solved

home page symbol

I really miss the home symbol (a little house), as it allowed me to go back to the original page- blank. I could just start over without having to clear the address bar. … (read more)

I really miss the home symbol (a little house), as it allowed me to go back to the original page- blank. I could just start over without having to clear the address bar. It was way better than without it. Any way I can get it back?

Asked by gnarly1 3 days ago

Answered by jonzn4SUSE 3 days ago

  • Solved

Migrate from one mac to another, and thunderbird is broken

I migrated one mac, which was intel based, to another, which is M4. It all went fine. I have the same versions of OS and Thunderbird on each, before the migration. The ne… (read more)

I migrated one mac, which was intel based, to another, which is M4. It all went fine. I have the same versions of OS and Thunderbird on each, before the migration. The new machine is a 2025 Mac Studio. The old machine is a 2018 Mac Mini, 6 core Intel Core.15

On the old machine in Thunderbird, under my user, all my files are listed. On the new machine, files are not listed.

I saw a lot of information/suggestions to replace the Profile folder under: USER/Library/Thunderbird/Profiles And I copied it straight over from the old machine, with negative results.

I did notice that under profiles, it continues: m8mojurw.default-esr/Mail/Local Folders/ where there are some other goodies, some of which are "documents".

however, on the new machine, those same files are there, except they are "unix executable files"

I have migrated many times over the years and this hasn't happened.

I have done all of the suggestions I found so far, such as the Profile copy/past, reinstalled Thunderbird from scratch, looked thru comparisons of the Account Settings....

Oh, a couple more things:

If I look under my user and go to "Account settings" then "copies & folders" to looks different on the 2 machines. The old machine has: a check next to "Place a copy in" and under that a dot for "Sent folder on:" and my user name. On the new machine there is: "Place a copy in" and I cannot write into the "sent folder on" space, I can only select Choose and Account -> Local files as if the user doesn't exist (?) Thanks

Asked by minusetopii 3 days ago

Answered by minusetopii 3 days ago

  • Solved

Invalid correspondent name in "SENT" folder - Thunderbird installed on Android

I have been using Thunderbird as my mail service for many years, using it on the PC and my smartphone. Since several weeks ago, for an unknown reason, the "SENT" folder o… (read more)

I have been using Thunderbird as my mail service for many years, using it on the PC and my smartphone. Since several weeks ago, for an unknown reason, the "SENT" folder on the smartphone shows all the messages which were sent, but not with the correct name of the person/organization to who the email was sent. All my messages in the "SENT" folder are recorded as having been sent to "Lucie Payant" with a picture of her avatar, instead of showing the name of the real correspondent.

However, the "SENT" folder on my PC is fine and shows the correct correspondent to whom the email was sent to.

I verified all my settings, and, as far as I know, everything seems correct on my cell. This situation is very annoying and confusing.

Can you help me please. Raymond

Asked by raymondrancourt 3 days ago

Answered by Platform34 3 days ago

  • Solved

Cannot Detach, Move, or otherwise adjust Tabs after updating to Windows 11

Recently updated to Windows 11 after Windows 10 stopped getting supported. After putting down several smaller issues on my own, I can encountered something I cannot fix o… (read more)

Recently updated to Windows 11 after Windows 10 stopped getting supported. After putting down several smaller issues on my own, I can encountered something I cannot fix on my own. Currently, I cannot detach, reattach, move tabs (With the exception of moving tabs with the right click menu). I could do all of these on Windows 10. I have already tried the browser.tabs.allowTabDetach setting in about:config to no success. I am starting to suspect it is a problem with windows versus a problem with Firefox because of an earlier bug where I couldn't move the windows entirely without enabling the Snap Windows function in my settings.

Asked by PhasedOne1 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Mozilla Monitor

This is not the first time you have sent an email to me indicating I should "View all sites where your info is exposed", and each time I receive your emails the sites yo… (read more)

This is not the first time you have sent an email to me indicating I should "View all sites where your info is exposed", and each time I receive your emails the sites you suggest are sites I have never seen before, let alone logged into with a password.

I use a Password Organizer Book, with all of my logins and passwords for each site I use. I do not use a password app, and have NEVER used a password app. Each time I go to the website you suggest, It's always a site I have never seen before so it would be impossible to login and change the password. I always check my Password Organizer Book to make sure.

I don't know what you want me to do since I cannot login to the website you are suggesting. Is there action I should be taking? I don't know what it would be, but if you know please let me know.

Asked by Rhonda 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Firefox Flatpak unable to load Google.com (infinite loading loop) on Pop!_OS

I am experiencing an issue where Google.com (other google domains work fine) will not load in Firefox, resulting in an infinite loading loop. Other browsers on the same s… (read more)

I am experiencing an issue where Google.com (other google domains work fine) will not load in Firefox, resulting in an infinite loading loop. Other browsers on the same system (Brave) work fine.

Here are the steps I have already tried:

Reinstalled Firefox completely

Removed Firefox via sudo apt remove --purge firefox -y

Cleared all user profiles and caches: ~/.mozilla/firefox, ~/.cache/mozilla, ~/.config/Mozilla

Reinstalled via Flatpak

Tested network connectivity outside Firefox

curl google.com works correctly

DNS resolution works via getent hosts google.com in the host system

Checked proxy settings

Ensured “No proxy” is selected in Firefox → did not resolve the issue

Tested in Safe Mode (disabling extensions)

Problem persists, so not caused by extensions

Tried disabling IPv6 inside Firefox

network.dns.disableIPv6 set to true → no effect

Cleared DNS cache inside Firefox

about:networking#dns → clicked “Clear DNS Cache” → no effect

Disabled DNS-over-HTTPS (Secure DNS)

about:preferences#privacy → “Use secure DNS” → disabled → no effect

Disabled HTTP/3 (QUIC)

network.http.http3.enabled set to false → no effect

Verified Flatpak network permissions

flatpak info --show-permissions org.mozilla.firefox shows network access allowed

Inside the Flatpak shell:

flatpak run --command=sh org.mozilla.firefox getent hosts google.com

→ returns only IPv6 address: 2800:3f0:4001:839::200e google.com

Asked by Star 5 days ago

Answered by jonzn4SUSE 3 days ago

  • Solved

Run Now button in Message Filters fails

MY SYSTEM: Thunderbird 140.5.0esr running in Linux Debian Bookworm I have created a filter from a recently received message via pop. The settings are: OK Manually Run O… (read more)

MY SYSTEM: Thunderbird 140.5.0esr running in Linux Debian Bookworm

I have created a filter from a recently received message via pop. The settings are: OK Manually Run OK Getting New Mail: Filter before Junk Classification

Match all of the following From Contains xyz.co.uk

Perform these actions: Move message to XYZ on my mailbox

Press OK

In the Message Filters window, Run selected filter(s) on: XYZ Press Run Now

There is no response, and all the messages remain in the Inbox.

I have repeated the Run Now process on an old filter (by moving the message back to the inbox), and that works fine.

The only oddity of the current message is that it is a no-reply message eg From = no-reply@xyz.co.uk

Any ideas welcome!

Asked by Geoff 3 days ago

Answered by Rick 3 days ago