• Solved

Printer Default

Hi Win10 PC fully up to date. Changed my printer from a Xerox to an HP laser. In the control panel, set the HP as the default printer. MS Office prints on the HP without … (read more)

Hi Win10 PC fully up to date. Changed my printer from a Xerox to an HP laser. In the control panel, set the HP as the default printer. MS Office prints on the HP without prompting. Firefox (134.0.2) always defaults to the Xerox. The HP is available in the drop down box. Restarting the PC or reloading Firefox makes no difference, Firefox always defaults to the (non existent) Xerox. MS Edge defaults to the HP. Any ideas? Regards - Andrew

Asked by Andrew 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Sending email with Canon IJ Scan Utility

Hello from France, I own a Canon Maxify print "Ecotank" and a brand new computer Dell Windows 11 22H2. Thunderbird 128.6.1 esr x64 has been installed I meet a problem&… (read more)

Hello from France,

I own a Canon Maxify print "Ecotank" and a brand new computer Dell Windows 11 22H2.

Thunderbird 128.6.1 esr x64 has been installed

I meet a problem :

Despite Thunderbird is set by default in Windows, and into IJ Scan Utility "Thunderbird" is set by default too for email directly after scanning a document, Thunderbird opens but with no new window "New Message" as it should be !

Before, i used to open IJ Scan Utility, select "email" , document was scanned and Thunderbird opened with a new window ready to send the message with the scanned document joined.

Can you help me please? Thanks a lot for reading.

Asked by laurent43 1 week ago

Answered by sfhowes 1 week ago

  • Solved

thunderbird email account add fails saying I have cookies disabled

When I try to add a new email account to Thunderbird, I get a message that it cannot login to my hotmail email because I have cookies disabled. I have tried enabling coo… (read more)

When I try to add a new email account to Thunderbird, I get a message that it cannot login to my hotmail email because I have cookies disabled. I have tried enabling cookies in my Firefox browser, but I get the same message.

Asked by Zane Russell 2 days ago

Answered by Zane Russell 2 days ago

  • Solved

bookmarks toolbar

I want my bookmarks toolbar to be across the top of the page but I can only find it from the 3 bars at the top right of the screen. When I click on it, I am given the op… (read more)

I want my bookmarks toolbar to be across the top of the page but I can only find it from the 3 bars at the top right of the screen. When I click on it, I am given the option to hide the toolbar, but it's already hidden. I have also navigated from the View menu as well, and the toolbar is set on Always Show. I have run out of things to try. I am on a laptop with Microsoft Windows. Can someone offer assistance?

Asked by andy1608 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

How to disable the tab preview in Firefox?

This feature has suddenly appeared and I absolutely detest it! I don't need it, don't like it, don't want it! I have searched everywhere on how to disable it. PLEASE tel… (read more)

This feature has suddenly appeared and I absolutely detest it! I don't need it, don't like it, don't want it! I have searched everywhere on how to disable it. PLEASE tell me there is an option to do that.

Asked by itsizzi 5 months ago

Answered by cor-el 5 months ago

  • Solved

SMTP-Verbindung beim Senden der Mails - keine Verbindung zum SMPT-Server - werden nicht versandt

Sehr geehrte Damen und Herren, guten Tag. Seit einigen Tagen kann ich keine E-Mail mehr versenden. Fehlermeldung: Senden der Nachricht fehlgeschlagen. Die Nachricht konnt… (read more)

Sehr geehrte Damen und Herren, guten Tag. Seit einigen Tagen kann ich keine E-Mail mehr versenden. Fehlermeldung: Senden der Nachricht fehlgeschlagen. Die Nachricht konnte nicht gesendet werden, weil die Verbindung mit dem SMTP-Server ihre Ablaufzeit (Timeout) überschritten hat. Versuchen Sie es nochmals.

Ladies and Gentlemen Good day. I haven't been able to send emails for a few days. Error message: Failed to send message. The message could not be sent because the connection to the SMTP server timed out. Try again.

Windows 11 Pro - Vers. 23H2

Asked by dieter.h.hollmann 2 days ago

Answered by dieter.h.hollmann 2 days ago

  • Solved

Missing folders

Problem: I installed thunderbird and added my employer's account. I used IMAP and ideally Exchange should be used. The problem is that I only have one folder. I have inbo… (read more)

Problem: I installed thunderbird and added my employer's account. I used IMAP and ideally Exchange should be used. The problem is that I only have one folder. I have inbox, but I have no other folders.

Bug: From what I understand, this issue is known.

Question: Does anyone have any idea what time horizon it will take to use Exchange with Thunderbird?

Asked by jpv802-frfx 1 week ago

Answered by DavidGG 3 days ago

  • Solved

I can't anymore

I have loved FF desktop browser since I started using it per my boss in 2003. But I am so tired of the fact that EVERY SINGLE TIME you put out an update it breaks my acc… (read more)

I have loved FF desktop browser since I started using it per my boss in 2003. But I am so tired of the fact that EVERY SINGLE TIME you put out an update it breaks my access to the bank. EVERY SINGLE TIME. I waste HOURS reading articles, calling the bank IT dept, chatting with people who are on 3 calls at once, only to hear them tell me to "just use chrome." I clear the cookies, clear the cache, reboot, follow all the prompts in the settings and THEN the damned bank server doesn't recognize the device so it forces yet ANOTHER password change. It happened again TODAY and it makes me so sad but I cannot do it anymore. I am STILL now (going on 4 hours) trying to access the billpay page @ Xantanderbank. (ahem, secure codename) I am forced now, by this craziness, to use the imbecilic duckduckgo which is A) and offensive name and b) you KNOW it nowhere near the product you have built but I CANNOT DO THIS ANYMORE. Thank you for the time it takes to read this diatribe. I appreciate it.

Asked by cmaloof 4 months ago

Answered by NoahSUMO 4 months ago

  • Locked

NO thunderbird password

I have been using Thunderbird since it was Netscape. (that's how old I am) In all that time, I have NEVER had a password for Thunderbird. I have never even seen an optio… (read more)

I have been using Thunderbird since it was Netscape. (that's how old I am)

In all that time, I have NEVER had a password for Thunderbird. I have never even seen an option to set up a password for Thunderbird.

I thought that maybe if there were a subscription option available now, then I would be able to subscribe, get a proper personal account, make a password for it, and once again be able to use Thunderbird for email management.

I WISH! If anyone knows the URL for a Thunderbird subscription page, please send the URL, because after much searching, I still haven't found one.

Asked by patriciacravener 4 days ago

Last reply by Wayne Mery 3 days ago

  • Locked

No Thunderbird password has ever exsisted

I have been using Thunderbird since it was Netscape. (that's how old I am) In all that time, I have NEVER had a password for Thunderbird. I have never even seen an optio… (read more)

I have been using Thunderbird since it was Netscape. (that's how old I am)

In all that time, I have NEVER had a password for Thunderbird. I have never even seen an option to set up a password for Thunderbird.

I thought that maybe if there were a subscription option available now, then I would be able to subscribe, get a proper personal account, make a password for it, and once again be able to use Thunderbird for email management.

I WISH! If anyone knows the URL for a Thunderbird subscription page, please send the URL, because after much searching, I still haven't found one.

Asked by patriciacravener 4 days ago

Last reply by Wayne Mery 3 days ago

  • Solved

Firefox does not display IRS tax fillable forms correctly

I use the IRS form filler to pay my taxes...have for years with Firefox browser. This year (for 2024 return) when I sign into the site the 1040 form does not display cor… (read more)

I use the IRS form filler to pay my taxes...have for years with Firefox browser. This year (for 2024 return) when I sign into the site the 1040 form does not display correctly. the boxes are to the right and below the actual placement. I emailed IRS who said it is a setting in Firefox. I tried the site using Microsoft EDGE and it displays correctly. I have searched for possible solutions and tried them all like using/on and off excelerator, letting Firefox chose size and colors of sites, turned off Noton etc. I posted another question here but no replies or looks so maybe I did something wrong so I will try to post again. I have W10 fully updated and Firefox too up to date. I understand I could use Edge but never had to and prefer to use Firefox as I have before. any suggestions would be appreciated or where I can report a possible issue with Firefox. I have attached a sample. thank You

Asked by OldBob2 6 days ago

Answered by OldBob2 3 days ago

  • Solved

Force-Pinning Extension doesn't Appear to Work (GPO in Microsoft AD)

I am having the same issue as this other user here: https://www.reddit.com/r/sysadmin/comments/17wvuwh/help_pinning_extension_in_firefox_with_gpo/ Preliminaries -- Initi… (read more)

I am having the same issue as this other user here: https://www.reddit.com/r/sysadmin/comments/17wvuwh/help_pinning_extension_in_firefox_with_gpo/

Preliminaries -- Initially (before trying to force-pin), I had these GPOs enabled:

Extensions to Install -> https://addons.mozilla.org/firefox/downloads/file/4410896/bitwarden_password_manager-2024.12.4.xpi

Prevent extensions from being disabled or removed ->

(Those GPOs above all work.)

What I'm trying to do: Force-pin Bitwarden.

I believe I've followed the documentation correctly (except for not including a "*" case): https://mozilla.github.io/policy-templates/#extensionsettings

I've enabled this GPO with this value:

Extension Management ->

{

 "{446900e4-71c2-419f-a6a7-df9c091e268b}": {
   "default_area": "navbar"
 }

}

After running various "GPUpdate"s and whatnot, the option to uncheck "Pin to toolbar" is still available to click.

I've verified in "about:policies#active" that the JSON item appears next to "ExtensionSettings" and that there are no errors listed in the "Errors" tab.

I've also verified that it appears in the correct location in the Registry.

Since another user had the same issue (Reddit link above), I figured it'd be a good idea to check in with y'all to see if we are missing something.

Thanks for your help!

Asked by TheCyberWarden 1 week ago

Answered by Mike Kaply 3 days ago

  • Solved

Firefox Sync Login Issue

I did a clean install of Windows 10 on a larger SSD for my laptop. After installing my Bitdefender AV and firewall software I installed Firefox latest version. I cannot l… (read more)

I did a clean install of Windows 10 on a larger SSD for my laptop. After installing my Bitdefender AV and firewall software I installed Firefox latest version. I cannot login to sync my account. My email address keeps getting rejected with the message: “Mistyped email? *name@domain*.com does not offer email”. It is the same email that I have used to sync Firefox across all my devices and Win 10 PC’s. It is a domain we bought or registered for a private email service. It is the same email I used to create this account using Firefox on my iPad to make this bug report. Firefox is allowed thru the firewall, but many Windows sub programs are not. I did reboot several times after install with the same result. Currently not running any extensions as I haven’t tried to install them without sync. Is there some windows service or sub program I need to unblock? Never had this issue on any other device or PC when trying to sync. Any suggestions appreciated thanks!

Asked by Digimage 4 days ago

Answered by Digimage 3 days ago