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  • Solved

Passwords on the Firefox app do not sync correctly.

I am using Firefox browser on Windows 11 and Firefox for Android. I am saving 35 login information on Windows 11 Firefox; however, they do not sync, and there is only a l… (read more)

I am using Firefox browser on Windows 11 and Firefox for Android. I am saving 35 login information on Windows 11 Firefox; however, they do not sync, and there is only a login information on Android Firefox. I have reinstalled the app and rechecked the sync setting. How can I solve this?

Asked by 髙橋悠人 1 month ago

Answered by Paul 1 week ago

  • Solved

Firefox Account User has Died

My husband was a long-time Firefox user and recently passed away. I am the sole beneficiary and executor of his estate and provide a copy of the will and death certifica… (read more)

My husband was a long-time Firefox user and recently passed away. I am the sole beneficiary and executor of his estate and provide a copy of the will and death certificate if necessary. The issue here, is unlike me, I cannot find the Firefox account to sync his passwords to my machine. I do have access to his machine and could open each web site and copy the information to a spread sheet if necessary - but obviously not a great workaround. So is there any way to gain access to that password.

Now for the obvious question - it's just a matter of equipment: he used a trackball, I prefer my mouse and I am considerably more comfortable with the keyboard on my machine.

Any help you can offer would be very helpful!

Best regards! Loralie

Asked by loralie 1 week ago

Answered by loralie 1 week ago

  • Solved

How do I delete the sync data out of my Firefox account (but leave the account otherwise intact?)

I used Firefox Sync in order to fix a corrupted Firefox profile, and now want to delete the sync data from Mozilla's servers (as it's no longer needed). However, I would … (read more)

I used Firefox Sync in order to fix a corrupted Firefox profile, and now want to delete the sync data from Mozilla's servers (as it's no longer needed). However, I would like to keep my account on Firefox Accounts. What's the best way to ensure this?

Approaches I think *might* work:

- Change my registered email address, delete my account, create a new account with the original email - Reset my password (causing sync data to be deleted)

The first one seems more thorough, but perhaps a little *too* thorough. :-) But the second is only implied to work, not stated outright. Thoughts?

Asked by site-accounts.firefox.com 1 week ago

Answered by cor-el 1 week ago

  • Solved

Could not recover logins, keep overwrite when auto sync

Hi support team, Yesterday, I suddenly removed all logins and somehow my profile was synced to the cloud. Fortunately, I still keep all login files (json and key db files… (read more)

Hi support team,

Yesterday, I suddenly removed all logins and somehow my profile was synced to the cloud.

Fortunately, I still keep all login files (json and key db files), I tried to recovery all my logins, it was successfully.

But, right after that my profile was synced from the cloud to my machine then whole logins were clear.

So how can I overwrite my profile in the cloud so I can totally recovery my old logins?

Kindly help to give my some advice.

Thanks!

Asked by LHien 2 weeks ago

Answered by Dropa 2 weeks ago

  • Solved

Syncing on multiple computers

Hi, I use firefox on both a work and home computer, as well as my phone (iOS). I have sync active on all three devices, yet the synced tabs only ever shows one device's t… (read more)

Hi,

I use firefox on both a work and home computer, as well as my phone (iOS). I have sync active on all three devices, yet the synced tabs only ever shows one device's tabs. On both computers, the iOS tabs are all that displays in synced tabs, and on iOS, only one of the two computer's tabs are shown, and often with the wrong name - I haven't found out what determines which computer's tabs shows in the synced tabs menu or which name is used, but it definitely isn't which computer was used more recently, for either requirement.

Asked by jessee8991 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved
  • Archived

Desktop passwords do not sync with Android.

I've searched and read several "fixes" for this problem, but they either don't make sense, are old, or don't work. I have enabled sync on both devices. I have selected lo… (read more)

I've searched and read several "fixes" for this problem, but they either don't make sense, are old, or don't work.

I have enabled sync on both devices. I have selected logins to be synced on both devices. I am not using primary password on either device. Still, I cannot get my passwords to show up in my android device.

Please help and keep it simple, because some of the answers elsewhere made no sense to me. I apparently need very small words to understand.

Asked by C. Michael 6 months ago

Answered by C. Michael 6 months ago

  • Solved

Firefox doesn't synchronize logins and passwords after login into Android app.

Hello, Today I wanted to switch from Chrome to Firefox(103.2.0) on my mobile and after logging in everything seemed fine until I had to login into an account. I discovere… (read more)

Hello,

Today I wanted to switch from Chrome to Firefox(103.2.0) on my mobile and after logging in everything seemed fine until I had to login into an account. I discovered that none of my saved logins have been synchronised. On desktop I use Firefox(104.0)

  • I do not use a master password
  • I tried to synch manually through settings
  • The browsers across all platforms are up to date

How can I synch my content through my Firefox account?

Thanks.

Asked by bolletje14 1 month ago

Answered by bolletje14 3 weeks ago

  • Solved

Firefox Sync keeps restoring my deleted bookrmarks

Dear Firefox Team, I am using Firefox in two laptops, one Win10 and one Win11. My situation is as the following: 1. Bookmarks in two laptops have already been synced. 2. … (read more)

Dear Firefox Team,

I am using Firefox in two laptops, one Win10 and one Win11. My situation is as the following:

1. Bookmarks in two laptops have already been synced. 2. On laptop1 I login Firefox, delete some bookmarks, and sync. 3. On laptop2 I login Firefox, sync, then all my deleted bookmarks are restored in laptop2. (4. If I login Firefox on laptop1 later, deleted bookmarks come back too.)

I expect 3. not to happen because I expect Firefox uses data modified time to decide which is the latest. However the above situation keeps happening.

Could you please guide me how to not restored deleted bookmarks? Thank you.

Asked by tlwu2008 1 month ago

Answered by cor-el 1 month ago

  • Solved

Sign-in issues on android

I have recently updated my OS (Android) and reinstalled Firefox. I am now unable to sign in (only on THIS PARTICULAR smartphone). After entering my email and password Fir… (read more)

I have recently updated my OS (Android) and reinstalled Firefox. I am now unable to sign in (only on THIS PARTICULAR smartphone). After entering my email and password Firefox redirects me to the accounts settings page and everything seems fine. However when I tap on menu button I still get the "Sign in to synchronise" prompt. Any help would be greatly appreciated.

Asked by kilakori 1 month ago

Answered by kilakori 1 month ago

  • Solved

cannot sync bookmarks on firefox after password change

This morning I had trouble updating my Firefox after the new update. Went to our IT people, who uninstalled Firefox, and installed a new one. The new one updated fine. Ho… (read more)

This morning I had trouble updating my Firefox after the new update. Went to our IT people, who uninstalled Firefox, and installed a new one. The new one updated fine. However, I had forgotten my password, and had to reset it when logging in into the newly installed Firefox. Now I am logged in, but cannot see any of my bookmarks, etc. Essentially Firefox is treating my account as a new one and does not remember any of my settings. Is there anything I can do to recover my settings and bookmarks?

Thanks, Yuri

Asked by kovchegov.1 1 month ago

Answered by cor-el 1 month ago

  • Solved
  • Locked

request to unlock Facebook locked Facebook account

Hello dear Facebook team my Facebook account has been locked it has problem regarding confirmed identity i have nothing to confirm my safe please help me to unlock my Fac… (read more)

Hello dear Facebook team my Facebook account has been locked it has problem regarding confirmed identity i have nothing to confirm my safe please help me to unlock my Facebook account name ma ka laadla my

Asked by mdjamshed17240 5 months ago

Answered by Paul 5 months ago

  • Solved

Previous bookmarks not shown

I reset my PC and reinstalled Firefox last month, but my bookmarks were never recovered after I logged in my Firefox account. A couple of months ago I installed Firefox o… (read more)

I reset my PC and reinstalled Firefox last month, but my bookmarks were never recovered after I logged in my Firefox account. A couple of months ago I installed Firefox on another PC (to which I no longer have access) and it showed all the synced bookmarks, but this time it doesn't. What should I do? Thank you

Asked by InfernalLord 1 month ago

Answered by InfernalLord 1 month ago

  • Solved

Messed up sync, through password reset on Windows 10, but the data is still intact on my iPhone, how do I get all on my PC again?

I set up sync before reinstalling Windows 10 on my PC, currently everything is still intact on my iPhone, but gone on the PC, because I reset my password? How can I get e… (read more)

I set up sync before reinstalling Windows 10 on my PC, currently everything is still intact on my iPhone, but gone on the PC, because I reset my password?

How can I get everything back in Firefox on my PC?

Excuse me, I realize there must have been many similar posts.

Asked by kal1cheesetroyer 1 month ago

Answered by kal1cheesetroyer 1 month ago