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  • Solved

Thunderbird keeps asking for Password which I haven't changed in ages & don't remember

Hello I have been having this problem for 2 days, I am running 102.9.0 and I did as suggested the IPV6 change I saw in another question - that didn't work. Also I have … (read more)

Hello I have been having this problem for 2 days, I am running 102.9.0 and I did as suggested the IPV6 change I saw in another question - that didn't work. Also I have NOT changed this password in years, so I don't remember what it is ! I have been using Thunderbird for years as I was a Netscape use & Thunderbird is a neat to use as Netscape was !!! Finally I am not too PC technical so even doing the IPV6 change was quite stressful !

Asked by Gerry1954 18 hours ago

Answered by david 17 hours ago

  • Solved

How to clear primary password without knowing current password

I have struggled all day today to get into my T'bird email account linked to gmail which has been working fine previously. T Bird keeps asking for my master password. I… (read more)

I have struggled all day today to get into my T'bird email account linked to gmail which has been working fine previously.

T Bird keeps asking for my master password. I don't know that information. To clear/reset he password requires that one knows the current password. I am also told to paset'chrome://pippki/content/resetpassword.xul' into the error console but this has no reaction.

How do I definitively eliminate my master password without knowing my current master password?

When I CANCEL the entering of a password in T'bird, Google pops up and send me a nice 6 digit code that also results nothing happening.

Please help, I do not want to waste another day on this. Thanks.

Asked by david.abineri 2 days ago

Answered by david.abineri 1 day ago

  • Locked

Just updated to 102.9.0 for Mac, and all but two of my IMAP folders disappeared!

As the title says, I was prompted to download and install the latest Thunderbird, I did, and on restart about 5 of my IMAP folders disappeared! I'm connection to the Appl… (read more)

As the title says, I was prompted to download and install the latest Thunderbird, I did, and on restart about 5 of my IMAP folders disappeared! I'm connection to the Apple iCloud, and everything has been working just fine until I did the update this AM. I have not changing any settings in ages.

How do I get them back?

Asked by dhoerl 5 days ago

Last reply by Wayne Mery 2 days ago

  • Solved

how to get firefox to show extensions on toolbar (way it's supposed to be IMO)

Recenltly bought new laptop and installed a new version of firefox, but now I cannot get it to show my extensions. The screen shot shows what (IMO) is supposed to to be,… (read more)

Recenltly bought new laptop and installed a new version of firefox, but now I cannot get it to show my extensions.

The screen shot shows what (IMO) is supposed to to be, but all I get is the default buttons for firefox 2nd picture

Asked by Frost 3 days ago

Answered by Frost 2 days ago

  • Solved

Saving two copies of sent emails

Hello, TB saves two copies of each email I send in the Sent folder. This does not happen in the MS365 server that hosts my school emails. How can I get rid of the duplica… (read more)

Hello, TB saves two copies of each email I send in the Sent folder. This does not happen in the MS365 server that hosts my school emails. How can I get rid of the duplication? thank you.

Asked by darin.marco 3 days ago

Answered by david 3 days ago

  • Solved

Save As option missing from emails - what are the alternatives?

Hi! I just bought a new PC and had Thunderbird (TB) re-installed. In mail threads in the re-installed TB, the dropdown menu under the More button is now gone, and the S… (read more)

Hi!

I just bought a new PC and had Thunderbird (TB) re-installed.

In mail threads in the re-installed TB, the dropdown menu under the More button is now gone, and the Save As option is gone with it. The only two buttons active are Archive and Remove. I used the Save As option to save backup copies of emails outside TB.

Are there any alternative methods to save backup copies of emails outside TB?

I tried the Archive button on one email, then went to TB Menu (upper right corner) and chose Archive/Open/Open Saved Message. This took me to File Explorer, where I was asked to enter a file name. How do I proceed with this option?

Many thanks in advance for all help!

Best, Stefan

Asked by stefan.andersson14 3 days ago

Answered by david 2 days ago

  • Solved

One mailbox is ignored in the unified folders

Since the last update of Thunderbird for Linux (upgraded to 102.2.2), my unified folder is now ignoring one of the mailboxes. The corresponding mailbox still receives e-… (read more)

Since the last update of Thunderbird for Linux (upgraded to 102.2.2), my unified folder is now ignoring one of the mailboxes.

The corresponding mailbox still receives e-mails and I can consult them by clicking the mailbox itself, but its messages do not appear in the unified folder, they are not even counted (see attachment) and the quick filters does not return results from that mailbox either.

This is a company mailbox synced with IMAP/SMTP.

Asked by myo33 5 months ago

Answered by david 5 months ago

  • Solved

Address book

Thunderbird 102.9.0 I am no longer able to keep my address book alphabetized. I have gone thru the View looking for any alphabetize method, but it's not on the list. … (read more)

Thunderbird 102.9.0 I am no longer able to keep my address book alphabetized. I have gone thru the View looking for any alphabetize method, but it's not on the list. I go through my address book yearly just to clean up, and it had been in order for years. I hadn't checked it since beginning of 2022. Now it's in random order. I do allow updates to download and run automatically since I've never had any issues with a Mozilla product. I have tried a restoration, however that did not change the address book. Thanks everyone!

Asked by nycityk9 4 days ago

Answered by david 3 days ago

  • Solved

Gmail Span Folder not synched

I have a Spam folder in Gmail, but that folder does not exist in Thunderbird V102.9. I tried deleting the account and re-creating, all folders show up except Spam. Any i… (read more)

I have a Spam folder in Gmail, but that folder does not exist in Thunderbird V102.9. I tried deleting the account and re-creating, all folders show up except Spam.

Any ideas on how to fix this?

Asked by michel54 3 days ago

Answered by david 3 days ago

  • Solved

One of my Firefox fonts is not right

seems like firefox is not understanding a font and instead its using - caption so I cant read any of my shortcuts . see attachment . how do I change this … (read more)

seems like firefox is not understanding a font and instead its using - caption

so I cant read any of my shortcuts . see attachment . how do I change this

Asked by paulvan36 5 days ago

Answered by jscher2000 - Support Volunteer 5 days ago

  • Solved

Create and use mailing lists

How can I create mailing lists and use them. I checked on the internet. In mzl.la/1Go7VOo you describe a possibility which does not work, because File does not have optio… (read more)

How can I create mailing lists and use them. I checked on the internet. In mzl.la/1Go7VOo you describe a possibility which does not work, because File does not have option for New > mailing list. When I originally, years back transferred my address book to Thunderbird I had mailing lists, which were 'erased when Thunderbird synced with my Google gmail account. Please help. I really need to create mailing lists for my research work. Thanks

Asked by utz.schmidt1985 1 week ago

Answered by utz.schmidt1985 4 days ago

  • Solved

How to create mailing list and use for emails with latest thunderbird version?

How can I create mailing lists and use them. I checked on the internet. In mzl.la/1Go7VOo you describe a possibility which does not work, because File does not have optio… (read more)

How can I create mailing lists and use them. I checked on the internet. In mzl.la/1Go7VOo you describe a possibility which does not work, because File does not have option for New > mailing list. When I originally, years back transferred my address book to Thunderbird I had mailing lists, which were 'erased when Thunderbird synced with my Google gmail account. Please help. I really need to create mailing lists for my research work. Thanks. I will be glad to donate once I get an answer what to do.

Asked by utz.schmidt1985 1 week ago

Answered by utz.schmidt1985 4 days ago

  • Solved

Firefox keeps crashing. Version 111.0

Hi - Firefox has been randomly crashing a lot lately for me. Here are the report numbers - bp-d13cc7f7-782b-4308-a209-751540230320 bp-c3c23d0b-0e10-44cd-aa24-9f86f0230… (read more)

Hi - Firefox has been randomly crashing a lot lately for me. Here are the report numbers - bp-d13cc7f7-782b-4308-a209-751540230320 bp-c3c23d0b-0e10-44cd-aa24-9f86f0230320 bp-4206a498-bc21-45d4-91b8-2edb40230320 bp-230d21d1-0527-4806-9da1-9aa8b0230320

Asked by deep.maniyar 6 days ago

Answered by TyDraniu 5 days ago

  • Solved

Thunderbird “Profile”

Hi, I have spent 10 hours looking. I am using the Portable version of Thunderbird. 102.9.0 (32-bit) Have been for years. In the Profile folder, there is a folder named… (read more)

Hi, I have spent 10 hours looking. I am using the Portable version of Thunderbird. 102.9.0 (32-bit) Have been for years. In the Profile folder, there is a folder named “Mail”. G:\Thunderbird Portable\Data\profile\Mail\ In the mail folder there are a lot of entries like, “pop.gmail-1.com”, “pop.gmx-1.com”, “pop.googlemail-1.com”, ‘pop3.live.com”, “pop-mail.outlook-1.com’. There are a lot of entries that were left behind from long removed accounts.

Is it safe to remove these entries? Should I? I am in the process of removing and restoring my accounts.

Thanks.

Asked by JoeGons 5 days ago

Answered by david 5 days ago

  • Solved

SEC_ERROR_UNKNOWN_ISSUER with internal CA on Ubuntu 16.04 Thin-Clients

Hi, im getting unknown issuer on my thin-clients with a FF ESR 45.9.0. This FF is tied to the OS (Ubuntu 16.04) and the OS is the most recent compatible version for our … (read more)

Hi,

im getting unknown issuer on my thin-clients with a FF ESR 45.9.0. This FF is tied to the OS (Ubuntu 16.04) and the OS is the most recent compatible version for our version of the thin-clients. So yeah its super old and I'm not able to update any of this. There is no security.enterprise_roots.enabled option available. What would be the best way to solve this issue for ~400 clients. Thanks in Advance Regards Tekkion

Asked by Tekkion 6 days ago

Answered by Tekkion 5 days ago

  • Solved

Thunderbird read emails

TB 102.8.0 has stopped showing headings for all read emails that were there before TB 102.8.0 was installed. How do I see the headings again? Doing a search shows that th… (read more)

TB 102.8.0 has stopped showing headings for all read emails that were there before TB 102.8.0 was installed. How do I see the headings again? Doing a search shows that the emails are still there.

Asked by billcanwork 1 week ago

Answered by billcanwork 5 days ago

  • Solved

Outgoing server settings

I was having trouble with my Thunderbird folders and reinstalled the program. Now I cannot send emails. I receive emails, but I can't seem to find the correct email ser… (read more)

I was having trouble with my Thunderbird folders and reinstalled the program. Now I cannot send emails. I receive emails, but I can't seem to find the correct email server address for Time Warner Cable (TWC) I have tried mail.twc.com smtp.twc.com and several others.

When I attempt to send an email, it just sits there trying.

Asked by Pat 5 days ago

Answered by david 5 days ago

  • Solved

TThunderbird 102.9.0 loses all accounts

Thunderbird announced that it needed to update. Windows also wanted to update. I shut down Thunderbird and I allowed Windows to update (KB5023696). When I opened Thunde… (read more)

Thunderbird announced that it needed to update. Windows also wanted to update. I shut down Thunderbird and I allowed Windows to update (KB5023696). When I opened Thunderbird (after the restart), it invited me to set up my accounts, which was very strange, as I had two active accounts. In the developer panel, the Error Console showed the following: 1679282037408 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:541:15 services.settings: Failed to load last_modified.json: TypeError: NetworkError when attempting to fetch resource. Utils.jsm:330 Trying to load C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:64:11 Successfully loaded OTR library C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:72:13 NS_ERROR_NOT_AVAILABLE

I don't understand what this might mean, but the inability to load "last_modified.json" seems bad.

Asked by williamatwood41 1 week ago

Answered by williamatwood41 6 days ago