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  • Solved

Cannot see any standard IMAP folders on fastmail account

On my fastmail email account I used to be able to see all custom and standard IMAP folders (drafts, trash, spam, archive, etc) listed under the account, but now they do n… (read more)

On my fastmail email account I used to be able to see all custom and standard IMAP folders (drafts, trash, spam, archive, etc) listed under the account, but now they do not appear any more, all I can see is Inbox. I have tried deleting and adding the account but still none of these folders show up. Any solution for this?

Asked by Paul Galbraith 5 hours ago

Answered by Paul Galbraith 3 minutes ago

  • Locked

Access data etc.

My phone has died and I have Miles of history data collections very important that is that I want to be able to access on my new phone I have downloaded Firefox and it wi… (read more)

My phone has died and I have Miles of history data collections very important that is that I want to be able to access on my new phone I have downloaded Firefox and it will not bring anything at all across even though it's recognized my sign in my email my photo

Asked by Malia Stewart 1 day ago

Last reply by Paul 1 hour ago

  • Solved

Trying to post a reply to an answer to my question.

I posted a question, got an answer and tried to post an answer but all I get is an error message. This happened twice. I can post a question but not reply to answers. Coo… (read more)

I posted a question, got an answer and tried to post an answer but all I get is an error message. This happened twice. I can post a question but not reply to answers. Cookies are on for all, W-10 up to date and Firefox up to date. Registered and logged in. Frustrating, what am I doing wrong?

Asked by Ron 5 days ago

Answered by Ron 7 hours ago

  • Solved

I want to create a user and move everything into that account

So, since I started using Linux I've run as root. I know, I know, I'm not supposta, but I have. Only ever had two problems: once someone managed to download a picture o… (read more)

So, since I started using Linux I've run as root. I know, I know, I'm not supposta, but I have. Only ever had two problems: once someone managed to download a picture of his boat, and a while back someone hacked my facebook PW. Anyway perhaps it's time I trod the straight and narrow path, so I'm going to start using my user Linux account. Is there a recommended doc for how to move *everything* from my existing root TB account to my user account? Or can the account be shared? I'm hoping to be able to grab my mail from the same provider with no issues, see the same folders, same preferences ... everything.

Asked by rayandrews 2 days ago

Answered by christ1 14 hours ago

  • Solved

Thunderbird

Thunderbird always turns off the print server every time it is started. I am running version 115.7.0 on a Win 11 OS. This problem began when I last updated Thunderbird … (read more)

Thunderbird always turns off the print server every time it is started. I am running version 115.7.0 on a Win 11 OS. This problem began when I last updated Thunderbird (I think?) Jim Teague

Asked by jimteague 2 weeks ago

Answered by jimteague 1 week ago

  • Solved

Outgoing emails using previously deleted SMTP server settings

I recently upgraded to Tbird 115 (on my 2019 Macbook Pro using Sonoma 14.1) when some of the addons I loved made their way up to this level. (Yippee!). The conversion was… (read more)

I recently upgraded to Tbird 115 (on my 2019 Macbook Pro using Sonoma 14.1) when some of the addons I loved made their way up to this level. (Yippee!). The conversion was mostly painless; I have one quirk I can't quite figure out:

Shortly after upgrading, I created a secondary email account that received email from a number of email aliases I use for receiving email. I forgot that when I set up a new email account on Thunderbird, it automatically adds an additional SMTP server for sending mail "Outoing Server (SMTP) Settings." I caught that after a few days and deleted the SMTP settings under the "Outgoing Server (SMTP) tab at the bottom of the list of accounts in the Account Settings tab, and then also went to the settings of the identify and at the bottom made sure "Outgoing Server (SMTP)" is set to the default outgoing server.

For at least some emails that come in to that email, when I hit REPLY, the original settings for the outgoing server (the SMTP settings that use the secondary email address) pop up, and if I don't catch it the email is successfully sent.

These "phantom SMTP settings" appear in the FROM box, but don't appear as an option when I remember to go up and manually use the pulldown menu to change the FROM email to the default.

I attached a partial screenshot of the Outgoing Servers list showing three SMTP identities (none of which are the "phantom" SMTP account which starts with the letter "J"), and also a partial screenshot of the Outgoing Server setting on the identify of this secondary email account where it indicates the default outgoing server (P@trg).

I did some poking around both here and elsewhere, and haven't had luck finding a solution; any suggestions would be most welcome!

Asked by Paul 5 days ago

Answered by Matt 1 day ago

  • Solved

What can I do when you dont explain?

This morning I received an email stating: If you are running a version of Firefox equal to or older than Firefox 78 (general release or ESR) and you have a Mozilla accoun… (read more)

This morning I received an email stating: If you are running a version of Firefox equal to or older than Firefox 78 (general release or ESR) and you have a Mozilla account, you must follow these steps to ensure continued operation of your account in Firefox: I have firefox 115.7.0esr (64-bit) running on a mid 2010 macBookPro with High Sierra OS 10.13.6

My question: what does this mean? Is my FF equal or older? And is a Mozilla account the same as a FF account? PLEASE help me, by explaining exactly what I'm supposed to do and HOW and reply in simple comprehensible language, I am NOT a tech/nerd/geek and already following all these numbers has given me a headache! Thanks in advance.

Asked by greendog 1 day ago

Answered by TyDraniu 1 day ago

  • Solved

monitor does not work: Application error: a client-side exception has occurred (see the browser console for more information).

No way to ASK a question in the Monitor section, there is no GET HELP button. Application error: a client-side exception has occurred (see the browser console for more i… (read more)

No way to ASK a question in the Monitor section, there is no GET HELP button.

Application error: a client-side exception has occurred (see the browser console for more information).

In general, getting to the "ask a question" button in the support website is like finding hens teeth.

Didn't there used to be a Discussions forum, where you could see all of the questions being asked?

Asked by FireFoxSucks 2 days ago

Answered by FireFoxSucks 1 day ago

  • Solved

Suddenly cant delete emails in outlook.live.com

Starting this morning I suddenly cant delete or mark emails as read in Outlook.live.com. Even if I open an email, and it appears as read after that, if I refresh or leave… (read more)

Starting this morning I suddenly cant delete or mark emails as read in Outlook.live.com. Even if I open an email, and it appears as read after that, if I refresh or leave the page and come back, its marked as read again.

I tried dropping all add-ons (a kill switch to drop all add-ons and re-activate them is still a feature I feel Firefox needs, I have to click every single one of them every time) to no avail.

I was in the process of writing this question on the Microsoft forums (which is usually like whizzing in the wind) when I thought to try a different browser. I had zero issues and Outlook.live.com worked perfectly normal on Microsoft Edge.

This HAS to be a bug in a recent update in Firefox

Asked by Adrenoreceptor 1 month ago

Answered by Adrenoreceptor 4 weeks ago

  • Solved

No address books even after restoring abook.mab and history.mab to ROAMING profile folder

I recently had to do a clean install of Win11 - I kept a copy of all my appdata and restored abook.mab and history.mab to the profile folder designated by TB but still no… (read more)

I recently had to do a clean install of Win11 - I kept a copy of all my appdata and restored abook.mab and history.mab to the profile folder designated by TB but still not seeing any address books. I looked at the mab files and they look OK. Any suggestions on what I might have missed are appreciated. Thanks! Screen shots attached

Asked by benniegibson56+mozilla 1 day ago

Answered by sfhowes 1 day ago

  • Solved

Email images not displaying on Mozilla

Hi there. I use mailjet for sending email newsletters and campaigns. The images that i was uploading into the mailjet templates where displaying fine both on mailjet and … (read more)

Hi there. I use mailjet for sending email newsletters and campaigns. The images that i was uploading into the mailjet templates where displaying fine both on mailjet and when sent to mozilla firefox users.

The problem is that for 10 days now; when i upload images in mailjet and sending newsletters; the images are not displaying in mozilla. In contrast, when i use chrome everything displays fine, both mailjet and email accounts.

I had a long chat history with mailjet support and they requested to follow these instructions to fix this issue first: https://documentation.mailjet.com/hc/en-us/articles/360058211453-Why-are-my-images-not-displayed-missing-in-the-Email-Editor I did this but i had no success so they requested me to use chrome instead of mozilla. But that is not the solution of the problem because this must address all different browser users.

Can you please help me on this?

Thank you,

Asked by St P 4 days ago

Answered by zeroknight 1 day ago

  • Locked

Server Synchronization Challenge

I have Thunderbird as my client on my primary home workstation as well as my traveling laptop. Each instance is configured exactly the same with regards to the four serv… (read more)

I have Thunderbird as my client on my primary home workstation as well as my traveling laptop. Each instance is configured exactly the same with regards to the four servers I use: Earthlink, GMail, Outlook and GMX. Each of those server/services is also identically configured with regards to these Server Settings: Leave Messages on the Server Until I Delete Them.

Each of the servers -- except GMail -- has the same behavior with regards to how it handles things when I click on the option to Get Messages, i.e., each server seems to be able to identify which of the clients has and which of the clients has not previously been served up with a newly arrived email. It will not send the same email to the same client more than once.

GMail is the exception. There I get what seems to be a first-come-first-served protocol. If I perform Get Messages on the laptop, I will get the email, but will not be able to get the email when I subsequently make the request from the workstation's Thunderbird instance. [Or, if the first request is made from the workstation instance, the laptop instance will never get the email.]

I realize that my usage pattern is rather unique, so it may well be that no one else has ever experienced this behavior, but if anyone has -- with regards to any email server, not just GMail -- and knows a work-around, I would appreciate the instruction.

And, in anticipation of one line of questioning, when I say that all four server/services are configured the same, I am indicating that I do work with GMail as a POP3 server, not IMAP. All my email content ultimately resides on my own hardware resources and is only temporarily resident on hardware provided by the server/service entity.

P.S. Please pardon my mistake in initially, mistakenly posting this request to the Firefox community.

Asked by Terry Corbet 2 days ago

Last reply by Wayne Mery 1 day ago

  • Solved

MAC - Thunderbird Can't Connect to IMAP email

Emails were working fine but recently they stopped connecting to the imap server. I removed the account and tried to r-add it and it says it can't find the settings. Howe… (read more)

Emails were working fine but recently they stopped connecting to the imap server. I removed the account and tried to r-add it and it says it can't find the settings. However, the settings work fine on a PC.

I tried changing it to use no proxy as suggested in [https://support.mozilla.org/en-US/que.../1277110?page=2] this post but still no luck. I also updated to the latest version of thunderbird.

Any ideas?

Asked by accounts239 3 days ago

Answered by accounts239 2 days ago

  • Solved

composition and display in Thunderbird

Microsoft Outlook composition is close to that of Microsoft Word. Shouldn't Thunderbird do the SAME? People WRITE in their mail clients with a subset of the abilities in… (read more)

Microsoft Outlook composition is close to that of Microsoft Word. Shouldn't Thunderbird do the SAME?

People WRITE in their mail clients with a subset of the abilities in a full word processor. THIS is certainly an attraction OF Microsoft (though I hate to even TYPE the word!).

My thought is that INTEGRATION with a subset of LibreOffice would be IDEAL for Thunderbird.

For me, the lack of WORD WRAP is a constant irritation.

Of course, one can compose in LO and SAVE to PDF and ATTACH the result, but this is ungainly for ordinary communications.

My FAVORITE wordprocessor ever was the earlier WordPerfect that could display (and EDIT) ALL CONTROL CODES in the text (MUCH easier - and FAR less TYPING - than trying to learn HTML!).

I have been thinking of the LibreOffice integration for YEARS - ever since I began to USE LO (which, like Thunderbird, I send support to!)

THIS entry box HAS word wrap - WHY not Thunderbird?????? Don't any Thunderbird DEVELOPERS ever - WRITE?

It is being recognized that handwriting benefits the BRAIN - I suppose we may actually need to go back there again...

I abandoned MS for Linux then gave up on Linux for MacOS, because hardware vendors don't support their products fully under Linux (like Dymo address label software). And, of course, MacOS IS genuine UNIX, thanks to Steve Jobs!

Asked by Paul Hubert 3 days ago

Answered by david 2 days ago

  • Solved

help respnses

When I search help the responses have nothing to do with my question. I am trying to place my response to a thread at the top of the thread as opposed to the bottom. The… (read more)

When I search help the responses have nothing to do with my question.

I am trying to place my response to a thread at the top of the thread as opposed to the bottom. The closest answer says go to authenticate quote in the settings. I have no such option.

Asked by Bob Kingsley 3 days ago

Answered by Bob Kingsley 2 days ago

  • Solved

Failing to login to email accounts and strange login request

A few days ago Thunderbird would not log in to the yahoo and googlemail accounts that it has been successfully linked to for several years. Typically a screen like the on… (read more)

A few days ago Thunderbird would not log in to the yahoo and googlemail accounts that it has been successfully linked to for several years. Typically a screen like the one in screenshot 1 would appear. Entering my email address would only take me to the box in screenshot 2.These screens now appear whenever Thunderbird is re-started. Note the 'Holidays in United Kingdom is requesting your username and password' - no idea what this relates to. I have deleted and reinstalled one yahoo account which now operates ok. All other accounts are deleted. When I try to re-install one, e.g. yahoo I get a box like that in screenshot 3 and Thunderbird continues 'Checking password' until it eventually gives a failure message. Trying to add a gmail account results in boxes similar to screenshots 1 and 2. My default browser is Firefox and cookies are enabled, tracking protection set to standard. I've uninstalled and reinstalled Thunderbird. Any help would be very welcome, thanks for reading.

Asked by John Herrett 3 days ago

Answered by sfhowes 3 days ago