Showing questions tagged:

How do I get a refund after I "Deleted my Account".

I want to cancel my subscription and get a refund but I already deleted my account. I read all the directions but can't find the links to make this all happen. I would ap… (read more)

I want to cancel my subscription and get a refund but I already deleted my account. I read all the directions but can't find the links to make this all happen. I would appreciate some help. Than you,

Solved 8 1 32

I think my Google account is hacked how can I figure that out and log myself out of entirely everywhere and change password and be more secure

I feel as though my accounts have been hacked and someone is logged into my mozilla account my Google account my everything I need help figuring that out and making my ac… (read more)

I feel as though my accounts have been hacked and someone is logged into my mozilla account my Google account my everything I need help figuring that out and making my accounts and stuff way more secure

Solved 1 54

Firefox Sync code doesn't arrive

Firefox Sync code doesn't arrive; my email's support (Proton Mail) says you have «likely added you to their suppression (do-not-send) list automatically.». So I request y… (read more)

Firefox Sync code doesn't arrive; my email's support (Proton Mail) says you have «likely added you to their suppression (do-not-send) list automatically.».

So I request you remove the e-mail associated with my account, the one used in this post, from the do-not-send list.

Thank you.

Locked 1 127

Request to Unlock My Firefox Account Subject

Hello, My Firefox account has been locked because the confirmation email was returned. The email address I used is [miladjaksin777@gmail.com](mailto:miladjaksin777@gmail.… (read more)

Hello,

My Firefox account has been locked because the confirmation email was returned. The email address I used is [miladjaksin777@gmail.com](mailto:miladjaksin777@gmail.com), and it is still valid and accessible to me.

I did not receive the confirmation message, or it may have been filtered as spam. Please help me verify my email address and unlock my account.

If you need any additional information to confirm my identity, I will be happy to provide it.

Thank you for your support.

Locked 1 196

Deleted my email.

I deleted my email before deleting my Firefox account. So, how do I delete my Mozilla account now? Or what do I need to do to send them a legal request to delete my acco… (read more)

I deleted my email before deleting my Firefox account.

So, how do I delete my Mozilla account now? Or what do I need to do to send them a legal request to delete my account?

They cannot keep it active for whatever “reasons”, it is illegal in my state. I will be sending a formal legal request if I cannot get this issue resolved in this thread.

Locked 2 180

My Firefox account was automatically blocked and I need help restoring access.

Hello. My Firefox account ([email removed]@gmail.com) was automatically blocked because the confirmation email was returned. I did not violate any rules and I have access… (read more)

Hello.

My Firefox account ([email removed]@gmail.com) was automatically blocked because the confirmation email was returned.

I did not violate any rules and I have access to this email address.

Please review my account and help me restore access.

Thank you.

Locked 1 191

Still cannot sync Desktop to Laptop

Hello, Having followed the advice as under: If you've previously made use of Firefox Sync, please make sure you're signed into your Mozilla account and have enabled Bookm… (read more)

Hello, Having followed the advice as under: If you've previously made use of Firefox Sync, please make sure you're signed into your Mozilla account and have enabled Bookmarks within your Sync settings, because Firefox will automatically download any available data from our sync servers as long as you are logged into the account you used to sync.

Additionally, please consider that if your bookmarks are still available in the local storage of another device, signing into Sync on these devices will let you upload this account data and make your data accessible on any other devices you enable Sync on.

Andd checking the the Bookmarks tick-box was checked [as was last attempt] I tried to sign in to open the required page, but got 2 x 'error' windows, as attached, one for enail address [been using this for 2 yaers] and the other for password [how did I get this page up with the wrong password??]

I'm obviously a very dim Brit . . . . . please would you advise me as clearly as possible about whatv the heck is going wrong, thanx Kr CB

Locked 1 127

Can IMAP Thunderbird use POP folders?

I just upgraded (reluctantly) to Win11 on my desktop, and my POP Thunderbird account did not survive the upgrade. I had to switch over to a new IMAP Thunderbird, losing … (read more)

I just upgraded (reluctantly) to Win11 on my desktop, and my POP Thunderbird account did not survive the upgrade. I had to switch over to a new IMAP Thunderbird, losing all of my POP folders (which are still on my disk). Just not, apparently, accessible.

Anyone have info on how to re-access or somehow get them into my IMAP install?

Solved 2 1 118

paid $65.72 and i have no Mozilla

You took my $65.72 image attached!! I have no Mozilla and you can't seem to email 6 didget varifacation code to my proton e mail address. Send the code to [edited phone# … (read more)

You took my $65.72 image attached!! I have no Mozilla and you can't seem to email 6 didget varifacation code to my proton e mail address. Send the code to [edited phone# from public community support forum]. Thank you

Locked 1 134