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I used to log into my Vanguard account until, maybe one month ago. Now it requires me to take a picture of a square box with my mac desktop computer. Don't know how to do that. Can I use the old Fire Fox update?

For several months now I am not longer able to use Firefox when signing into sites (Bank of America, ID me) that authenticate using a security device. I have refreshed firefox and turned off enhanced tracking protection for those sites - but no change. When I long in and get to the authentication stage I immediately get an error before using the device; then later when I refresh and use the device Firefox freezes and is unresponsive. It does not show "unresponsive" in Force Quit - but the only way to do anything is to quit firefox. I'm running Sonoma 14, the latest version of Firefox. This is a major problem - I'm using Firefox for security and now I have to go to another browser each time I want to securely sign in to a site.

I tried to sign into my account, but then it sends a code to my email which i go into but didn't get and have waited for an hour but still nothing. Has this happened to anybody?

Hi folks, I set up mfa on my Firefox account a while back using Authy but now that I need to redownload Firefox for my mobile device I have forgotten my Authy PIN and can't seem to find the account recovery keys anywhere. I may have lost them because of only storing the recovery key and pin record locally on a device I have since formatted and sold. It looks as though it's very difficult to recover via Authy or perhaps not possible (I have one mobile and laptop and Authy has discontinued the desktop app). Is there a way to reset the account so that I can set up my 2fa again and this time keep the access info in a safer and retrievable place?

Hello, I have tried everything...filters, added contact, blocked senders but I'm still not receiving any email from Firefox. I need my verification numbers to continue to sign into my account. thanks in advance for helping, Scott

Hello, I am trying to reset my FireFox sync on my laptop and it keeps asking my for the 6-letter confirmation code when signing in. I realized my email as inactive and had to reactivate it during this process. However, despite being reactived I still do not receive FireFox account emails and I have all checked my spam, my filters, and even added accounts@firefox.com to my contacts and still receive nothing. I am not sure what to do at this point since I can't even set up a recovery key without the email.

I removed the authenticator app and moved to google authenticator. Now, when I try to sign in it asks authenticator app code and I didn't have recovery backup codes. Can you disable two factor authentication on my account?

When trying to log into my work Microsoft Office 365 account on Firefox, a QR Code is supposed to appear, which I scan with my phone and the MSFT Authenticator app logs me in. This doesn't happen in Firefox but instead says, "Touch your security key to continue with login.microsoft.com. I am not using a security key and they are not allowed by my work. This works fine on Chrome based browsers.

Is there some setting that will fix this or is this a bug with Firefox?

I’ve been hacked. They actually got into my email. I found emails in the trash from Mozilla with had codes on it to change my information I have since retrieve those and I have lockdown with the two authentication and changed my password. How else can I get support as far as this is not happening again.

'Gmail continues to require 2-step verification when I sign into one of my gmail accounts. I cannot seem to turn this off, even though I've turned off 2-Step verification on my Google account. Is Firefox part of this situation?

I didn't save the code properly on my first attempt to save the verification code so I have to start over. How do I disable the first one? I'm on a Mac Book and a iPhone 16

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: google and Microsoft but neither has Mozilla identification in it. I would like to sign up for 2 factor but it looks like someone already did that for me. What now?

Bonjour,

Pour accéder à mon compte vous envoyez un code par mail à utiliser dans les 5 mn sauf que cette adresse mail est obsolète et je reçois les mails avec un décalage très important, ce qui ne me permet plus d'y accéder. Comment faire svp ? je souhaite conserver toute mes informations et pouvoir basculer sur une autre adresse qui fonctionne en direct

Merci