• Solved

Firefox' build-in translator

Near Firefox. Why does Firefox's built-in translator always write “Near” in front of all opening sentences? It's very annoying to look at. Have you considered using AI? D… (read more)

Near Firefox. Why does Firefox's built-in translator always write “Near” in front of all opening sentences? It's very annoying to look at. Have you considered using AI? DeepL is great for translating. It translates not only the words, but also the culture.

[edited email from community support forum]

Asked by Mig 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved
  • Archived

Youtube is incredibly slow on Firefox

Youtube just does not run well on the firefox browser, I have had this issue on my pc, as well as my laptop. Twitch, piracy streaming sites, 9anime all work fine this pro… (read more)

Youtube just does not run well on the firefox browser, I have had this issue on my pc, as well as my laptop. Twitch, piracy streaming sites, 9anime all work fine this problem with loading and buffering is exclusive to youtube. I have tried resetting my firefox settings, changing the values for load times and resource usage in about:config and none of these have fixed my youtube.I have tried multiple fixes I've been recommenced by online forms. I have switched my user agent to make youtube think I am using chrome, I have disabled and removed all of my extensions including ublock origin, and loading youtube remains painfully slow. In fact, disabling adblock makes the load times even slower.

Also responding to my post with "hmmm durrr it works just fine for me" does not help anybody, stfu.

Asked by Dar 6 months ago

Answered by Paul 6 months ago

  • Archived

Printing and print preview not working (endless spinning wheel)

Whenever I want to print an email the print preview doesn't show, it keeps displaying a spinning wheel. Printing also doesn't work (as in, I press Save, enter a filename … (read more)

Whenever I want to print an email the print preview doesn't show, it keeps displaying a spinning wheel. Printing also doesn't work (as in, I press Save, enter a filename and press Save; the dialog closes but no file is generated).

I already tried the Troubleshooting information -> Clear saved print settings, but to no avail.

Browser console screenshot attached. I'm using Fedora 41 and Thunderbird 128.11.0esr (flatpak).

Asked by Dodo 8 months ago

Last reply by Myself 3 months ago

Google Lens

For the past few days, I haven't been able to use Google Lens for searches. Why? It used to work, and I haven't changed anything on my computer. I read the support articl… (read more)

For the past few days, I haven't been able to use Google Lens for searches. Why? It used to work, and I haven't changed anything on my computer.

I read the support article about this problem: everything seems fine, Google is definitely my search engine... Can you tell me what I need to do to get it working again? Thank you

[edited email from public community support forum]

Asked by tryphon78 3 months ago

Last reply by Denys 3 months ago

  • Solved
  • Archived

Thunderbird 140.0 on Win 11 PC - Recurring Error: "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."

Am getting this message along with a recurring download of a specific email (keeps coming back even after deletion) that does not allow any other new messages to be downl… (read more)

Am getting this message along with a recurring download of a specific email (keeps coming back even after deletion) that does not allow any other new messages to be downloaded. I do see new emails on my phone but will not read into Thunderbird??

Error: "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."

Tried: Troubleshooting, closing Thunberbird and reopening, rebooting windows system, compacting, etc. to no avail....

Asked by Brant Mercer 8 months ago

Answered by Brant Mercer 8 months ago

  • Solved
  • Archived

thunderbird hangs when I try to write a reply (win11 64-bit) SOLVED by setting accessibility.force_disabled to 1 (bug1972457)

This has happened the last two times I've tried to write a reply. I will be writing along and all of a sudden the screen dims and I get the blue circle thingy. Thunderbir… (read more)

This has happened the last two times I've tried to write a reply. I will be writing along and all of a sudden the screen dims and I get the blue circle thingy. Thunderbird locks up and doesn't come back but the red exit button is available. Of course, I lose all the reply I've written. I've never run into this error before and I've been using Thunderbird for years. I'm running v. 139.0.2 (64-bit) on a win-11 laptop, Firefox in the background but no other programs running. I clear my cache at the beginning of every month, so I did that this morning before starting any programs.

Asked by sandeleh 8 months ago

Answered by Wayne Mery 8 months ago

  • Solved
  • Archived

Thunderbird non responsive. SOLVED by disabling hardware acceleration

Need help with Thunderbird. No matter what I tried always comes back to the same problem. Problem: Keep getting message non responding. Very buggy, difficult deleting ema… (read more)

Need help with Thunderbird. No matter what I tried always comes back to the same problem.

Problem: Keep getting message non responding. Very buggy, difficult deleting emails (will delete after a prolong period of time > 5 sec). When typing a message there will be no characters then after a short period of time the charterer typed shows up. Sometime without and reason while using Thunderbird it close by itself.

What I have down to solve the problem: 1. Start in safe mode Thunderbird operates as expected with any issues. 2. Win 10 environment, closed all apps and made sure there was no extensions running. Made sure the only app open on the task manger was Thunderbird. NO SOLUTION FOUND 3. Download and install latest version of Thunderbird. NO SOLUTION FOUND 4. Created a new profile file. NO SOLUTION FOUND

Need help, what else is there to try short of a total Nuclear solution?

Asked by papa.george.sotiriou 9 months ago

Answered by Ed 9 months ago

  • Solved

bookmarks and history

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can caused this problem"… (read more)

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can caused this problem".

How do I resolve this problem?

Asked by gcotterl 4 months ago

Answered by Agent virtuel 4 months ago

Widget that shows mail mostly comes up blank most of time

Hi everyone, I have a pixel 7 that is on the latest release of Android 16 I'm using Thunderbird for Android to access my work server through POP3 secure and it works all… (read more)

Hi everyone, I have a pixel 7 that is on the latest release of Android 16

I'm using Thunderbird for Android to access my work server through POP3 secure and it works allowing me to receive and send emails

The widget that I use on my Android to show all my emails including any that come in new mostly shows up completely blank, randomly, after unknown circumstances. When I get a new email I will briefly be able to see the new email subject as well as other emails that are sitting in the box that have already been read. It also will show the current email and previous emails in the non-bold text for a while.

This is really frustrating as I needed to work like a normal app showing things sitting in the inbox that I've already been read at a glance.

Yes, inbox has been selected into UniFi so that way it should be shown.

Unless I misunderstand how to use Thunderbird for Android. I can't see where the problem lies.

I have uploaded a screenshot of the widget that shows unified inbox at the top and the blank area below. This box gets populated as I stated above only when new emails come.

Additional shots show when a new email comes in. It suddenly all appears

The last shot shows that it redraws after reading the new email so that all the red emails are in bold

I have clipped these screen images to protect my privacy on other emails sitting in the display

And helps. Her thoughts would be appreciated, again, I'm assuming this is a bug and I don't know how report this bug adequately

Asked by Bill 5 months ago

Last reply by Bill 4 months ago

Windows 11 file explorer cannot open icon files in the ShortCutCache folder

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The acco… (read more)

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The account running Firefox has admin rights.

Looking to the ACL of the profile folder containing the folder 'shortcutcache' show no reason for the blocking. Trying this with a new profile did not help.

Asked by Jörg Debus 4 months ago

Last reply by Denys 4 months ago

  • Archived

Performance radically worse since upgrade to 128.5 - want to downgrade

Performance was already poor in v115, but has gotten much worse since upgrading to 128.5. This is a documented bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1906482 A… (read more)

Performance was already poor in v115, but has gotten much worse since upgrading to 128.5. This is a documented bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1906482 Are there any known workarounds? If not, how can I downgrade with losing all of my settings? I have 7 e-mail accounts and a few calendar accounts set up. This took a lot of time, since several of them require app-specific passwords. Thunderbird complains if I try to open a profile from a newer version in an older version of the software. How can I do this safely?

Asked by rsbrux 1 year ago

Last reply by Wayne Mery 4 months ago

  • Solved
  • Archived

Distorted text in canvases

For some reason text rendered in canvases (used by Minecraft hostings to display console) is distorted. I'm not getting this behavior in other browsers (including Zen – F… (read more)

For some reason text rendered in canvases (used by Minecraft hostings to display console) is distorted. I'm not getting this behavior in other browsers (including Zen – Firefox fork). The issue persists in both stable and nightly versions, with and without hardware acceleration, in safe mode too. Any clues?

Asked by Illia Bondar 8 months ago

Answered by Illia Bondar 4 months ago

  • Solved

Selections from new (i.e., October 2025) Firefox newsletter/information screwed with my javascript -- I no longer have javascript! I'm an 80-year old computer illiterate. How do I restore javascript?

Firefox recently sent out its monthly newsletter (Oct '25) with all sorts of options that can be enabled on Firefox. I'm a computer illiterate & foolishly chose some… (read more)

Firefox recently sent out its monthly newsletter (Oct '25) with all sorts of options that can be enabled on Firefox. I'm a computer illiterate & foolishly chose some of the options -- don't remember which nor know how to discover them.

Now javascript is no longer enabled on my MacBook Air (macOs Big Sur 11.7.10). I cannot access my protonmail account and many many other sites.

I've gone cross-eyed accessing "fixes" that are labelled "only for advanced users" & am bright enough to not even try.

Is there a simple fix (short of wiping my computer -- with data going back 11 years) that even I can do?

If you have "fixing your firefox for Dummies" then please email me with a solution. [edited email from public community support forum]

Asked by tobijahjt 4 months ago

Answered by t.r.ernst 4 months ago

"The bookmarks and history system will not be functional" because one of Firefox's files is in use by another application. I cannot fix this problem.

I must have done something to mess this up,can someone help me fix this, cannot bookmark. I have used Firfox for many years. Thank you. Joe Daraio email- [edited email fr… (read more)

I must have done something to mess this up,can someone help me fix this, cannot bookmark. I have used Firfox for many years. Thank you. Joe Daraio email- [edited email from public community support forum]

Asked by bansoxs 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

bookmarks and history

Hi Can you please help i have tried everything to get rid of this message i have uninstalled and reinstalled i have constantly refreshed and nothing helps,I get the messa… (read more)

Hi Can you please help i have tried everything to get rid of this message i have uninstalled and reinstalled i have constantly refreshed and nothing helps,I get the message The bookmarks and history system will not be functional because one of firefoxs files is in use by another application also for quick access place your bookmarks here on the bookmark toolbar. I am not very technical but it is driving me mad please fix this for me Thanks

Asked by marksd 4 months ago

Last reply by David Robert 4 months ago