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  • Solved

"The WidevineCdm plugin has crashed" - unable to use any streaming service.

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin h… (read more)

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Asked by samantha 3 months ago

Answered by samantha 2 months ago

Firefox 119.0 on Ubuntu 22.04 has started to freeze which requires killing all Firefox processes

My apologies if I am being a numpty, but I have been using Firefox for many years without issue, and recently (possibly after an update, but I cannot be certain), it has … (read more)

My apologies if I am being a numpty, but I have been using Firefox for many years without issue, and recently (possibly after an update, but I cannot be certain), it has started to randomly freeze. I am running Ubuntu 22.04, and Firefox 119.0. I have demonstrated to myself that if I open a web page with links (but not always), and click on the link, I may still scroll up and down the page, but the mouse cursor never seemed to recognise the hotlink, and doesn't jump to it. The links will work on Chromium. I initially tried resetting the browser, thereby losing all my open pages, but that didn't work. That also removed all extensions ("all" two of them) and that didn't work. Firefox is now pretty much unusable. Any help to resolve this would be appreciated, as I cannot find any solutions online, and it seems I am not alone with this issue! Many thanks,

Asked by trevortmanson 3 months ago

Last reply by trevortmanson 2 months ago

Problem logging into Spectrum

Contacted Specrum Customer Service because I couldn't login to my account. Rep told me it was a browser issue and suggested I try a different browser. I did so and was ab… (read more)

Contacted Specrum Customer Service because I couldn't login to my account. Rep told me it was a browser issue and suggested I try a different browser. I did so and was able to successfully log in to the Spectrum Site. What do you thing is the problem with Firefox and the Spectrum site? Everything else I log in to works fine.

Asked by dave1310 2 months ago

Last reply by cor-el 2 months ago

  • Solved

Autoscrolling is broken since 119.0

Hi, I am seeing issues with autoscrolling in 119.0. In Rundeck for example you can "follow" the output of playbooks that are running so you can dynamically see the log as… (read more)

Hi, I am seeing issues with autoscrolling in 119.0. In Rundeck for example you can "follow" the output of playbooks that are running so you can dynamically see the log as it is written. The autoscrolling in this field has stopped working. When manually scrolling in the field, more messages appear but the autoscrolling is no longer functional. I have also seen it on other places, though I don't have remember good examples to add, so I don't believe it is Rundeck causing the issue--we also haven't updated rundeck recently in our environment, so it shouldn't have changed since before 119.0 was released. Let me know if there is more information I can provide to diagnose the issue.

Asked by mattdanielsdba 3 months ago

Answered by cor-el 2 months ago

A certain website won't stop loading

This forum website sometimes just gets stuck and doesn't want to load, and Firefox won't even throw the timeout error. This issue cannot be consistently replicated. I te… (read more)

This forum website sometimes just gets stuck and doesn't want to load, and Firefox won't even throw the timeout error. This issue cannot be consistently replicated.

I tested this in another browser called Google Chrome, and the issue is not present there.

I have a Redmi Note 11 Pro 5G running Android 13.

Asked by KnockoffFeline 3 months ago

Last reply by KnockoffFeline 2 months ago

  • Solved

saved passwords & URLs transfer

119.1.1 (Build #2015984793), 2a75e15258+ GV: 119.0.2-20231108221453 AS: 119.0 Can't transfer saved passwords & logins to new galaxy phone. Unable to complete the pair… (read more)

119.1.1 (Build #2015984793), 2a75e15258+ GV: 119.0.2-20231108221453 AS: 119.0 Can't transfer saved passwords & logins to new galaxy phone. Unable to complete the pairing by scanning or login

Asked by hjames3 2 months ago

Answered by Benjamin_Minney 2 months ago

LOST ALL MY BOOKMARKS

Apprantly Firefox updated last night. I still show all the names of my bookmarks but NONE of them have any information in them. Probably lost my passwords too. Tried… (read more)

Apprantly Firefox updated last night. I still show all the names of my bookmarks but NONE of them have any information in them. Probably lost my passwords too.

Tried all the fixes shown in prior posts. This is unacceptable !

Asked by mjfissel 3 months ago

Last reply by martyjc247 2 months ago

  • Solved

Rar files automatically failing the download

Whenever I try to download a rar file, like a game from itch.io,0 it automatically fails and doesn't download even after retrying multiple times. … (read more)

Whenever I try to download a rar file, like a game from itch.io,0 it automatically fails and doesn't download even after retrying multiple times.

Asked by Jon Cape 3 months ago

Answered by Jon Cape 2 months ago

  • Solved

Can't copy text - It works in any other browser

Hello! I often log in to a service ticketing website to help my customers. Before emailing them I must reference the service ticket number somewhere in the email, but t… (read more)

Hello!

I often log in to a service ticketing website to help my customers. Before emailing them I must reference the service ticket number somewhere in the email, but this is very difficult to do in Firefox. If I inspect the element this is what I see:

<em unselectable="on" style="width: 2161px;">Service Ticket #55474079</em>

I understand the unselectable attribute is on but even if I try setting it to off or deleting it all together the problem remains. Moreover, I've tried it in several browsers (Chrome, Edge, DuckDuckGo) and it works fine without any extensions or tricks.

In other words: only Firefox keeps me from selecting this very important piece of info.

Any help would be very much appreciated! I looked up help articles but nothing similar to my case. I did find an extension for the browser but I am afraid to try it due to security reasons.

Thank you!

BMET1.

Asked by BMET1 3 months ago

Answered by cor-el 3 months ago

Windows Grouping

I can't find any way to group windows. Yes, "windows". I have about three dozen windows open (yes, there are a lot of tabs in them), and not just at home. And it’s hard … (read more)

I can't find any way to group windows. Yes, "windows".

I have about three dozen windows open (yes, there are a lot of tabs in them), and not just at home. And it’s hard to quickly find your bearings when you need to switch to another task (workspace). It would be nice to at least change the color of the windows, depending on the type of work. But in the API API I don’t see the ability to define a window property where you can specify a group identifier, which can be used to restore the color after re-opening FireFox.

If FireFox had a built-in or its own reliable extension for organizing thematic work, a deferred workspace (without losing the contents of windows). Arc browser - they realized that what browsers have been denying for a decade is already overdue, and they will be able to take over the market.

I tried several extensions for saving, restoring and organizing workspaces, and came to a clear conclusion: only the built-in FireFox solution for restoring windows after a crash/opening is the only truly reliable solution. There is no trust in extensions that are not supervised by a good team of developers and testers; there is a guarantee that data will be lost in the near future.

It is possible that in recent years some expansions have been completed. I'd be glad to know about it if you point it out. But here a question arises on a separate topic: improving the mechanism for rating and testing extensions, recommended extensions program.

Asked by mnior 2 months ago

Last reply by zeroknight 2 months ago

  • Solved

Why do tabs/windows refuse to open?

Lately, far too many websites I try to open, simply won't! Sometimes it's via links from my home page, sometimes it's links within various websites, like a newspaper, or… (read more)

Lately, far too many websites I try to open, simply won't! Sometimes it's via links from my home page, sometimes it's links within various websites, like a newspaper, or social media, just whatever, no rhyme nor reason, nor consistency. Even when I manually input the url, nothing happens, the browser just sits there, nothing happens. I've restarted, I've refreshed websites, clicked on "open in new tab/window", nothing gets it to work.

Asked by StevenCee 3 months ago

Answered by zeroknight 2 months ago

Curating Recommended extensions

There are questions about organizing the process of overseeing extensions. It’s very strange when you see the “Recommended” extension, and at the same time you continue … (read more)

There are questions about organizing the process of overseeing extensions.

It’s very strange when you see the “Recommended” extension, and at the same time you continue to see negative reviews, fresh ones. But another thing is offensive: the review submission form does not have feedback. I would like to receive a more detailed answer and user recommendations.

Let’s say a user writes that the design of the extension is not intuitive, that he lost information because of this extension and wasted a lot of time. And this is not consistent with the "Recommended" criteria. Causes dissonance.

Maybe it’s worth expanding the possibility of interactive interaction with reviews, with clients among themselves. Maybe it’s worth expanding the support base for these extensions? Link the application version to reviews to avoid misunderstandings?

Asked by mnior 2 months ago

Last reply by Paul 2 months ago

  • Solved

Using Mozilla as Default Browser

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and andr… (read more)

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and android, which I already have. Each time I've tried to do a search with Firefox this is the page that appears, no search results of any kind, but when I switch my search to duckduckgo and perform the search I get results. Can someone please help me understand why I can't perform a search using firefox?? Thank you in advance for your help!

Asked by Sarecee66 3 months ago

Answered by James 2 months ago

Saving recent history, but recent history not showing up in address bar

If I "Show All History", it seems to have everything there, including recent visits, however, any sites I've visited in the past several months won't show up in the addre… (read more)

If I "Show All History", it seems to have everything there, including recent visits, however, any sites I've visited in the past several months won't show up in the address bar, only older sites I'd visited last year.

It seems like the newer sites are getting saved in history, but not indexed for the search bar. How can I fix this?

Asked by Heather Arthur 2 months ago

e mail attacments wont print

Hi since the last update of firefox my e mail (hot mail) attachments will not print. When print is selected the only option is to print to pdf. tried in another browse… (read more)

Hi

since the last update of firefox my e mail (hot mail) attachments will not print. When print is selected the only option is to print to pdf. tried in another browser and printing works perfectly. Printing worked with no problems before last update. Help Please Please note I am a very basic user so need step by step instructions. Hoping someone can help PLEASE!

Asked by JPB54 2 months ago

Last reply by jonzn4SUSE 2 months ago

print page footer format &D date format

When printing a page to PDF, with headers & footers, the default setup shows the date in right footer. However this date format is in (for me) awkward US format . Is… (read more)

When printing a page to PDF, with headers & footers, the default setup shows the date in right footer. However this date format is in (for me) awkward US format . Is there a way to show the date according to system regional short date & time ?



info: OS: windows 10 pro

 date format: YYYY-MM-DD
 time format: hh:mm (24-hr)

FF: 120.0.1 (latest to date) FF about:config -> print.print_footerright = &D FF &D format: MM/D/YYYY, h:mm PM (12-hr)

Asked by Robert 2 months ago

Last reply by Robert 2 months ago

  • Solved

Mozilla isn't able to download anything larger than 1GB files

For context, I accidentally made my root D: folder into the downloads folder and during this time I was still able to download using firefox. But when I finally changed t… (read more)

For context, I accidentally made my root D: folder into the downloads folder and during this time I was still able to download using firefox. But when I finally changed the folder to my default one, firefox stopped being able to download anything larger than 1gb files. I can still download small images but anything larger than that I can't download. Else, it would only just show "Failed" in the downloads bar.

I've tried: 1. Changing the download location

>Also tried reindicating my download location

2. Turned off dangerous downloads 3. Putting an exception to the sites I try download from 4. Clearing the downloads 5. Tried troubleshooting mode 6. Restarting my computer 7. Restarting Firefox

I can't download on firefox but the same files I can download on Chrome.

Asked by Chorsa Alterna 3 months ago

Answered by cor-el 3 months ago

watching video fullscreen first time

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and complete… (read more)

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Asked by rickhekman 3 months ago

Last reply by Paul 2 months ago

  • Solved

Can I use BOTH a default pattern and custom image background in Firefox Color (custom theme creator)?

Is there a way to enable using both a default pattern as well as a custom image for the background on Firefox Color? I really want to enable both but it is making me choo… (read more)

Is there a way to enable using both a default pattern as well as a custom image for the background on Firefox Color? I really want to enable both but it is making me choose one or the other. Please help me do this or enable the ability to do so.

Asked by Austin 3 months ago

Answered by zeroknight 3 months ago