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  • Archived

video download helper

how do I download video download helper to my Firefox browser? I'm in a cul de sac in your website. There's no button to push to get the add on. Please help thank you … (read more)

how do I download video download helper to my Firefox browser? I'm in a cul de sac in your website. There's no button to push to get the add on.

Please help thank you john

Asked by jvandaam 7 months ago

Last reply by robinjustin 2 months ago

document always opens in word

Firefox asked how i wanted to open documents and I said with Word and it is doing what I asked. I want to open it in PDF or something else because they dont open in word… (read more)

Firefox asked how i wanted to open documents and I said with Word and it is doing what I asked. I want to open it in PDF or something else because they dont open in word.

Asked by kmoran97 2 months ago

Last reply by George Kitsoukakis 2 months ago

  • Solved

"Always ask you where to save files" - but it's not asking

Using Firevox 142.0.1 on a MacBook Air. I always have "Always ask you where to save files" checked in Preferences, but lately it sometimes fails to ask me. For example, i… (read more)

Using Firevox 142.0.1 on a MacBook Air. I always have "Always ask you where to save files" checked in Preferences, but lately it sometimes fails to ask me. For example, if I try to download a file from Google Drive. Is anyone else having this problem? Is there something I can do about it?

Asked by Barubiito 3 months ago

Answered by MarkRH 3 months ago

I cannot open my downloaded POCKET LIST EXPORT file

The downloaded file name is: part_000000(5),csv The small window that appears asks: "What should Firefox do with this file?" I clicked on "Open with Firefox", then clicke… (read more)

The downloaded file name is: part_000000(5),csv The small window that appears asks: "What should Firefox do with this file?" I clicked on "Open with Firefox", then clicked "OK", but the window just vibrates and doesn't open the file. The file contains the URL's of all the pocket saves that will be lost after October 8th.

Asked by timothycunningham 3 months ago

Last reply by Paul 3 months ago

i switched the download folder

i switched the download folder to the "desktop",but still it saves whatever i download in the "default" folder of downloads....even when i checked that it actually in the… (read more)

i switched the download folder to the "desktop",but still it saves whatever i download in the "default" folder of downloads....even when i checked that it actually in the settings says it was changed....im using Firefox142.0.1 (64-bit)

Asked by Chispo 3 months ago

Last reply by Chispo 3 months ago

Change of Download Process in iOS with no option to revert settings

Hi, We use the firefox for ios browser accross our organisation to access a web app. i have notived from the latest version that the downloads process appears to have … (read more)

Hi,

We use the firefox for ios browser accross our organisation to access a web app. i have notived from the latest version that the downloads process appears to have changed, previously the download would trigger to a new tab whereas now it triggers a download button and then a downloads window where you need to press on the download to open, i can understand the change but it would be good to have the ability to switch it so that downloads can either follow this new process or open in a new tab depending on the users requirements.

Asked by lachlan7 3 months ago

Last reply by Paul 3 months ago

  • Solved

Firefox doesn't use most recently opened folder on YouTube

Over the past couple of weeks, when trying to upload something to YouTube, Firefox no longer opens the most recently used folder. Instead, it always opens the exact same … (read more)

Over the past couple of weeks, when trying to upload something to YouTube, Firefox no longer opens the most recently used folder. Instead, it always opens the exact same folder. I have tried to find a solution to this and I can't find one. Even removing cookies and site data on YouTube did nothing.

I am genuinely confused and would really appreciate some help.

Asked by Stefan 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Unable to download to desktop by default in settings

When capturing a screenshot, I used to save to desktop as default (as set in settings). Now, regardless of the default folder set in settings, FF always downloads to "Dow… (read more)

When capturing a screenshot, I used to save to desktop as default (as set in settings). Now, regardless of the default folder set in settings, FF always downloads to "Downloads" folder. Very irritating. So now I click the "always ask" checkbox in settings. Is this a bug or a feature???

Asked by Bill.Pigg 4 months ago

Answered by TyDraniu 4 months ago

Simple LRU for download seems to be complicated

Long time ago it was the only thing we had: if you saved a file, you selected the folder. If you saved the next file, you selceted the folder, but the LRU (last recently … (read more)

Long time ago it was the only thing we had: if you saved a file, you selected the folder. If you saved the next file, you selceted the folder, but the LRU (last recently used) was the default.

Now download folders depend on the domain, the filetype, the age of the user and the color of the T-shirt he wears. At least that's what I guess. Its so complicated, my IQ is not sufficient to understand it. And if you refuse to have it this way, its always stored to the Download folder.

After long research, opening the low level config page, identifying cryptic names of configuration properties and clicking away warnings I was able to deactivate domain specific download folders. It was so annoying, I immediately forgot how I did it.

Still I have to select the same path again and again and again for each filetype I want to store.

And the FileSelector has its own history, but the last folder I selected does not show. Why? Obviously its a fake history.

Asked by firefox3118 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Download Part of Firefox for Android

When I download files from websites, the download list will never display what is going on, although the status bar will display. If I want to stop downloading, I have to… (read more)

When I download files from websites, the download list will never display what is going on, although the status bar will display. If I want to stop downloading, I have to turn off the wifi or kill the program process. When tabs appear at the bottom, they block web content. I know it hides when I swipe down, but the web page prohibits content for me to scroll down and I'm going to be bothered.

Asked by happy cat 4 months ago

Last reply by happy cat 4 months ago

  • Solved

Change location/folder to save Screenshots in.

The latest update 141.0 (64-bit) has changed my default save location from g.drive to users//downloads. How do I change it back to g.drive? I use Firefox synced between… (read more)

The latest update 141.0 (64-bit) has changed my default save location from g.drive to users//downloads. How do I change it back to g.drive? I use Firefox synced between 2 computers (1 desktop and 1 laptop). I use google drive so that I can access the same information on both devices. I NEED screenshots to be saved in a specific folder in g.drive. How do I do this. Before this update, there was not this issue. Thanks in advance.

Asked by Maggie 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

Downloaded files disappear from Firefox on Android

Hello, When I download images or videos using Firefox on my Android phone, the files disappear after some time. They are also removed from my Downloads history in Firefo… (read more)

Hello,

When I download images or videos using Firefox on my Android phone, the files disappear after some time. They are also removed from my Downloads history in Firefox.

Files downloaded from other apps (such as Discord,chrome) remain, so this issue seems to occur only with Firefox. Could you please help me understand why this is happening and how to prevent it?

Thank you.

Asked by uranmiso 4 months ago

Last reply by uranmiso 4 months ago

screenshots will not go to the desktop

after the latest firefox update my screenshots will no longer download to my desktop but are sent directly to my downloads folder on windows 11. It has worked for years d… (read more)

after the latest firefox update my screenshots will no longer download to my desktop but are sent directly to my downloads folder on windows 11. It has worked for years downloading to my desktop...what did you do? All the settings are set for DESKTOP ie, my computer and firefox but it will not work. Can you please help me?

Asked by Danielsann 4 months ago

Last reply by TyDraniu 4 months ago