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Firefox crashes nearly all tabs!

Hello! I saw this question (below) on the forum. I'm having much the same problem. Firefox is crashing nearly all my tabs, even those that had been previously loaded. … (read more)

Hello! I saw this question (below) on the forum. I'm having much the same problem. Firefox is crashing nearly all my tabs, even those that had been previously loaded. I cannot use it at all. Clicking "Restore this tab" does nothing. (Firefox has crashed tabs in the past but in those times, "Restore Tab" actually worked.) I actually had to write down on paper the subject and website of each of my tabs (and I had a lot of them, so this took a long time) because when I clicked on each already-loaded tab, Firefox would crash it and I'd lose it--and then it would crash the next one in line before I even got to it.

I have been using Firefox for years and it has never given me this much trouble. I've had tabs stored on it for a long time. "Restore session" always worked if I had to restart my computer for something. It does not work now because every tab crashes with the notice: "GAH! Your tab crashed. Click 'Restore tab' to restore your session." But "restore tab" simply crashes again.

Firefox has allowed a Masterpiece Theater tab and a link to my local newspaper, Pioneer Press (I have a subscription). Others crash. Even some Firefox pages have crashed!

After writing down the info for all my tabs, and then clicking on each one so it would crash and then deleting them so that Firefox had no tabs listed, I tried restarting my computer but this did not help. I also checked Malwarebytes, my anti-virus program, and didn't see a problem there (and I've had it for two years, always using Firefox with not much problem). I think I clicked on "update Firefox" recently and it seemed to work for a while after that, but now this.

I know a little about computers as a user but I'm not very savvy about repair or about all the different commands and controls. Trying to browse through all your articles to find how to fix the problem is exhausting, time consuming and leaves me really confused because I don't really know how to do the things each article suggests. I don't have the time to read article after article and still not be able to fix the problem.

Do I actually need to delete Firefox and then reinstall it? I'd lose all my tabs (website history is still showing under "History), stored passwords and stored credit card information and all other stored information. I'd have to start over completely.

I love Firefox and don't want to switch to Google or some other browser but I might have to if this continues.

According to your instruction to the user below--please be sure to view her note--here are some of my recent crash reports. Thank you for any help you can give me. Please also tell me how to reply to you if what you suggest does not work.

FYI, I have Windows 10.

--Martha Henderson (crash reports below).

bp-c0fada24-adcc-4f0e-8675-212760251125 bp-f907e9c7-8ec2-48b7-a1b8-6dae40251125 bp-629ea128-83f7-4ac7-ba8c-991530251125 bp-420f47fe-6a45-416d-b25a-c3ee50251125 bp-a39e7bbb-cb91-4038-ab19-43e9f0251125 bp-5bf134fb-3a41-4b09-8b15-cc2190251125 bp-427e7858-be55-4d41-80cd-75da20251125 bp-56e2d61b-3193-436f-a6c4-d715e0251125 bp-94074f0a-1aa5-40c9-a56d-6cb7b0251125 bp-3748b89f-591c-4326-ada6-a093a0251125

"rose.treasure 11/13/25, 10:10 AM

No matter what I try to read or go to, Firefox crashes repeatedly. I literally cannot use it at all. I keep getting: Gah. Your tab just crashed. We can help! Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

Clicking those options fixes nothing! How do I go back to the previous version, please?"

Asked by MarthaH605 2 weeks ago

Firefox broken

Firefox doesn't work on my pixel 7. Firefox should download updates automatically to fix this issue for secure websites. Also, you want us to go through all these steps t… (read more)

Firefox doesn't work on my pixel 7. Firefox should download updates automatically to fix this issue for secure websites. Also, you want us to go through all these steps to fix Firefox? It's not our problem. It's yours. I'm just going to have to delete Firefox. It doesn't work anymore and you don't want to fix it

Asked by klwiley07 2 weeks ago

Last reply by Paul 2 weeks ago

firefox crashes as soon as i copy any text

the crash reports have been submitted 748057a7-6757-6eb2-955e-9602f9e91008 is there anything else I can do to get this looked into/resolved? Laptop System: Acer product… (read more)

the crash reports have been submitted 748057a7-6757-6eb2-955e-9602f9e91008

is there anything else I can do to get this looked into/resolved?

Laptop System: Acer product: Nitro AN515-57 Linux Mint 22.2 Zara \n \l

Asked by keith stone 2 weeks ago

Last reply by keith stone 2 weeks ago

  • Solved

Ich habe versehentlich mehre hundert Mails offen und kann Sie nicht mehr schließen. TB friert ein. Was kann ich tun?

Ich habe versehentlich mehrere hundert Mails geöffnet, anstatt diese zu löschen. Nun startet TB145 unter Windows 10 nicht mehr richtig. Es friert ein, auch ist die Menüle… (read more)

Ich habe versehentlich mehrere hundert Mails geöffnet, anstatt diese zu löschen. Nun startet TB145 unter Windows 10 nicht mehr richtig. Es friert ein, auch ist die Menüleiste nicht mehr erreichbar. Ich habe auch den abgesicherten Modus Probiert nichts geht. Was muss ich tun um das zu beheben?

Asked by Hardy-Michael Schröder 2 weeks ago

Answered by Mapenzi 2 weeks ago

Firefox tabs keep crashing

Every couple of days, I have a day when Firefox tabs keep crashing. Today, for instance! Here's my latest collection of crash reports: bp-fcc4cd08-d5c2-457b-a71a-1c3b702… (read more)

Every couple of days, I have a day when Firefox tabs keep crashing. Today, for instance! Here's my latest collection of crash reports:

bp-fcc4cd08-d5c2-457b-a71a-1c3b70251123 bp-fcc4cd08-d5c2-457b-a71a-1c3b70251123 bp-992abd92-98f7-4371-85b2-2692d0251123 bp-992abd92-98f7-4371-85b2-2692d0251123 bp-a46d51fe-b360-449b-8b38-897eb0251123 bp-a46d51fe-b360-449b-8b38-897eb0251123 bp-762aaca2-94ea-4522-862e-a37000251123 bp-762aaca2-94ea-4522-862e-a37000251123 bp-63c6b36b-4a65-463a-8ac4-4a6840251123 bp-63c6b36b-4a65-463a-8ac4-4a6840251123

Help me, Obi-Wan

Asked by curtin.me 2 weeks ago

Firefox Android crashing when launching modded APK games

Hi, I’ve noticed that Firefox on my Android device often crashes or freezes whenever I try to launch or access certain modded APK-based games. I’ve already tried clearing… (read more)

Hi, I’ve noticed that Firefox on my Android device often crashes or freezes whenever I try to launch or access certain modded APK-based games. I’ve already tried clearing cache and disabling extensions, but the issue still happens.

Is there any known fix or setting that could help Firefox handle these links or game launches more smoothly?

Thanks in advance!

Asked by Emma Collins 1 month ago

Last reply by Kiki 1 month ago

Thunderbird Freezing

A few days ago thunderbird started getting clunky and freezing intermittently for about 30-40 seconds each time. I decided to uninstall it and re-install. Now when I laun… (read more)

A few days ago thunderbird started getting clunky and freezing intermittently for about 30-40 seconds each time. I decided to uninstall it and re-install. Now when I launch TB it freezes and will not load at all. Tried opening in safe mode and that didn't work. I have accessed my profile folder but didn't want to do anything until I asked. Its setup as IMAP and I've used it for years with the same settings and never had any issues. Any help would be appreciated.

Asked by Joseph phillips 1 month ago

Last reply by Wayne Mery 3 weeks ago

Firefox reliably crashing after updating to version 128

Hi everyone, we have a web application with different web pages generated by Vaadin. Since our client updated to Firefox version 128, Firefox reliably crashes on one sp… (read more)

Hi everyone,

we have a web application with different web pages generated by Vaadin. Since our client updated to Firefox version 128, Firefox reliably crashes on one specific web page. Previous firefox version was 102.

Crash message: Gah. your tab just crashed

This is what we have done so far but without success: - Checked on different customer terminals (all showing same issue) - Raised RAM - Changed to troubleshoot (safe) mode - Disabled hardware acceleration - Cleared windows font cache - Checked crash reports


Here are some crash reports: Crash report f9c8a13e-d991-484a-b773-8f6650251113 Crash report b963d596-ebcb-4a1a-8934-fcc660251113 https://crash-stats.mozilla.org/report/index/4515ddeb-2d08-4337-9c3a-95d740251114

Currently there is no option to update firefox to a newer version.

I'm really grateful for your help, and looking forward to your reply!

Asked by murat.goek 3 weeks ago

FIREFOX BUG CHECK-WINDOWS 11,FIREFOX V145.0.1

Bugcheck Analysis * * … (read more)

Bugcheck Analysis *

  • *

IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: 0000000000000030, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff806b9225392, address which referenced memory

Debugging Details:



KEY_VALUES_STRING: 1

   Key  : Analysis.CPU.mSec
   Value: 1234
   Key  : Analysis.Elapsed.mSec
   Value: 7391
   Key  : Analysis.IO.Other.Mb
   Value: 0
   Key  : Analysis.IO.Read.Mb
   Value: 1
   Key  : Analysis.IO.Write.Mb
   Value: 26
   Key  : Analysis.Init.CPU.mSec
   Value: 1453
   Key  : Analysis.Init.Elapsed.mSec
   Value: 38843
   Key  : Analysis.Memory.CommitPeak.Mb
   Value: 111
   Key  : Analysis.Version.DbgEng
   Value: 10.0.29457.1000
   Key  : Analysis.Version.Description
   Value: 10.2506.23.01 amd64fre
   Key  : Analysis.Version.Ext
   Value: 1.2506.23.1
   Key  : Bugcheck.Code.LegacyAPI
   Value: 0xa
   Key  : Bugcheck.Code.TargetModel
   Value: 0xa
   Key  : Dump.Attributes.AsUlong
   Value: 0x21808
   Key  : Dump.Attributes.DiagDataWrittenToHeader
   Value: 1
   Key  : Dump.Attributes.ErrorCode
   Value: 0x0
   Key  : Dump.Attributes.KernelGeneratedTriageDump
   Value: 1
   Key  : Dump.Attributes.LastLine
   Value: Dump completed successfully.
   Key  : Dump.Attributes.ProgressPercentage
   Value: 0
   Key  : Failure.Bucket
   Value: AV_nt!MiQueryAddressState
   Key  : Failure.Exception.IP.Address
   Value: 0xfffff806b9225392
   Key  : Failure.Exception.IP.Module
   Value: nt
   Key  : Failure.Exception.IP.Offset
   Value: 0x225392
   Key  : Failure.Hash
   Value: {48ac8bd5-3c4d-0c8d-617e-6e5fdec9028e}
   Key  : Hypervisor.Enlightenments.ValueHex
   Value: 0x7417df84
   Key  : Hypervisor.Flags.AnyHypervisorPresent
   Value: 1
   Key  : Hypervisor.Flags.ApicEnlightened
   Value: 0
   Key  : Hypervisor.Flags.ApicVirtualizationAvailable
   Value: 1
   Key  : Hypervisor.Flags.AsyncMemoryHint
   Value: 0
   Key  : Hypervisor.Flags.CoreSchedulerRequested
   Value: 0
   Key  : Hypervisor.Flags.CpuManager
   Value: 1
   Key  : Hypervisor.Flags.DeprecateAutoEoi
   Value: 1
   Key  : Hypervisor.Flags.DynamicCpuDisabled
   Value: 1
   Key  : Hypervisor.Flags.Epf
   Value: 0
   Key  : Hypervisor.Flags.ExtendedProcessorMasks
   Value: 1
   Key  : Hypervisor.Flags.HardwareMbecAvailable
   Value: 1
   Key  : Hypervisor.Flags.MaxBankNumber
   Value: 0
   Key  : Hypervisor.Flags.MemoryZeroingControl
   Value: 0
   Key  : Hypervisor.Flags.NoExtendedRangeFlush
   Value: 0
   Key  : Hypervisor.Flags.NoNonArchCoreSharing
   Value: 1
   Key  : Hypervisor.Flags.Phase0InitDone
   Value: 1
   Key  : Hypervisor.Flags.PowerSchedulerQos
   Value: 0
   Key  : Hypervisor.Flags.RootScheduler
   Value: 0
   Key  : Hypervisor.Flags.SynicAvailable
   Value: 1
   Key  : Hypervisor.Flags.UseQpcBias
   Value: 0
   Key  : Hypervisor.Flags.Value
   Value: 55185662
   Key  : Hypervisor.Flags.ValueHex
   Value: 0x34a10fe
   Key  : Hypervisor.Flags.VpAssistPage
   Value: 1
   Key  : Hypervisor.Flags.VsmAvailable
   Value: 1
   Key  : Hypervisor.RootFlags.AccessStats
   Value: 1
   Key  : Hypervisor.RootFlags.CrashdumpEnlightened
   Value: 1
   Key  : Hypervisor.RootFlags.CreateVirtualProcessor
   Value: 1
   Key  : Hypervisor.RootFlags.DisableHyperthreading
   Value: 0
   Key  : Hypervisor.RootFlags.HostTimelineSync
   Value: 1
   Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
   Value: 0
   Key  : Hypervisor.RootFlags.IsHyperV
   Value: 1
   Key  : Hypervisor.RootFlags.LivedumpEnlightened
   Value: 1
   Key  : Hypervisor.RootFlags.MapDeviceInterrupt
   Value: 1
   Key  : Hypervisor.RootFlags.MceEnlightened
   Value: 1
   Key  : Hypervisor.RootFlags.Nested
   Value: 0
   Key  : Hypervisor.RootFlags.StartLogicalProcessor
   Value: 1
   Key  : Hypervisor.RootFlags.Value
   Value: 1015
   Key  : Hypervisor.RootFlags.ValueHex
   Value: 0x3f7
   Key  : WER.System.BIOSRevision
   Value: 7.11.0.0


BUGCHECK_CODE: a

BUGCHECK_P1: 30

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff806b9225392

FILE_IN_CAB: 112125-25031-01.dmp

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x21808

 Kernel Generated Triage Dump

FAULTING_THREAD: ffff808c14a040c0

READ_ADDRESS: fffff806b9fc44c0: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse

0000000000000030 

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1 (!blackboxwinlogon)


CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: **** FIREFOX.EXE ***

STACK_TEXT: ffff9106`c01ff268 fffff806`b96b2be9  : 00000000`0000000a 00000000`00000030 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx ffff9106`c01ff270 fffff806`b96adea8  : ffff9106`c01ff600 ffffb65b`00000004 fffff806`b92266cb ffff9106`00000001 : nt!KiBugCheckDispatch+0x69 ffff9106`c01ff3b0 fffff806`b9225392  : 04000001`ddeed005 ffff9106`c01ff540 ffffb63f`fdb363f8 ffff9106`c01ff640 : nt!KiPageFault+0x468 ffff9106`c01ff540 fffff806`b9399bda  : 00007ffb`66c00000 ffffb63f`fdb537b0 ffff808c`21a6e400 ffff808c`1fb86c20 : nt!MiQueryAddressState+0x232 ffff9106`c01ff710 fffff806`b99c8d16  : 00000000`00000000 ffff9106`c01f0000 00000000`00000003 ffff808c`00000000 : nt!MiQueryAddressSpan+0x152 ffff9106`c01ff7c0 fffff806`b99c8625  : 00000000`00000000 00000000`00000000 00000000`00000000 ffff808c`21a6edd0 : nt!MmQueryVirtualMemory+0x6d6 ffff9106`c01ff960 fffff806`b96b2255  : 00000088`35103300 00000000`00000000 ffff9106`c01ffaa0 00000000`00000000 : nt!NtQueryVirtualMemory+0x25 ffff9106`c01ff9b0 00007ffb`d8742124  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 00000088`35102798 00000000`00000000  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`d8742124


SYMBOL_NAME: nt!MiQueryAddressState+232

MODULE_NAME: nt

IMAGE_VERSION: 10.0.26100.7171

STACK_COMMAND: .process /r /p 0xffff808c21a6e0c0; .thread 0xffff808c14a040c0 ; kb

IMAGE_NAME: ntkrnlmp.exe

BUCKET_ID_FUNC_OFFSET: 232

FAILURE_BUCKET_ID: AV_nt!MiQueryAddressState

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {48ac8bd5-3c4d-0c8d-617e-6e5fdec9028e}

Followup: MachineOwner


8: kd> .thread /r /p ffff808c14a040c0 Implicit thread is now ffff808c`14a040c0 Implicit process is now ffff808c`21a6e0c0 Loading User Symbols PEB is paged out (Peb.Ldr = 00000088`34990018). Type ".hh dbgerr001" for details 8: kd> .process /r /p 0xffff808c21a6e0c0; .thread 0xffff808c14a040c0 ; kb Implicit process is now ffff808c`21a6e0c0 Loading User Symbols PEB is paged out (Peb.Ldr = 00000088`34990018). Type ".hh dbgerr001" for details Implicit thread is now ffff808c`14a040c0

 *** Stack trace for last set context - .thread/.cxr resets it
# RetAddr               : Args to Child                                                           : Call Site

00 fffff806`b96b2be9  : 00000000`0000000a 00000000`00000030 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx 01 fffff806`b96adea8  : ffff9106`c01ff600 ffffb65b`00000004 fffff806`b92266cb ffff9106`00000001 : nt!KiBugCheckDispatch+0x69 02 fffff806`b9225392  : 04000001`ddeed005 ffff9106`c01ff540 ffffb63f`fdb363f8 ffff9106`c01ff640 : nt!KiPageFault+0x468 03 fffff806`b9399bda  : 00007ffb`66c00000 ffffb63f`fdb537b0 ffff808c`21a6e400 ffff808c`1fb86c20 : nt!MiQueryAddressState+0x232 04 fffff806`b99c8d16  : 00000000`00000000 ffff9106`c01f0000 00000000`00000003 ffff808c`00000000 : nt!MiQueryAddressSpan+0x152 05 fffff806`b99c8625  : 00000000`00000000 00000000`00000000 00000000`00000000 ffff808c`21a6edd0 : nt!MmQueryVirtualMemory+0x6d6 06 fffff806`b96b2255  : 00000088`35103300 00000000`00000000 ffff9106`c01ffaa0 00000000`00000000 : nt!NtQueryVirtualMemory+0x25 07 00007ffb`d8742124  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 08 00000000`00000000  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`d8742124 8: kd> .process /r /p 0xffff808c21a6e0c0; .thread 0xffff808c14a040c0 ; kb Implicit process is now ffff808c`21a6e0c0 Loading User Symbols PEB is paged out (Peb.Ldr = 00000088`34990018). Type ".hh dbgerr001" for details Implicit thread is now ffff808c`14a040c0

 *** Stack trace for last set context - .thread/.cxr resets it
# RetAddr               : Args to Child                                                           : Call Site

00 fffff806`b96b2be9  : 00000000`0000000a 00000000`00000030 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx 01 fffff806`b96adea8  : ffff9106`c01ff600 ffffb65b`00000004 fffff806`b92266cb ffff9106`00000001 : nt!KiBugCheckDispatch+0x69 02 fffff806`b9225392  : 04000001`ddeed005 ffff9106`c01ff540 ffffb63f`fdb363f8 ffff9106`c01ff640 : nt!KiPageFault+0x468 03 fffff806`b9399bda  : 00007ffb`66c00000 ffffb63f`fdb537b0 ffff808c`21a6e400 ffff808c`1fb86c20 : nt!MiQueryAddressState+0x232 04 fffff806`b99c8d16  : 00000000`00000000 ffff9106`c01f0000 00000000`00000003 ffff808c`00000000 : nt!MiQueryAddressSpan+0x152 05 fffff806`b99c8625  : 00000000`00000000 00000000`00000000 00000000`00000000 ffff808c`21a6edd0 : nt!MmQueryVirtualMemory+0x6d6 06 fffff806`b96b2255  : 00000088`35103300 00000000`00000000 ffff9106`c01ffaa0 00000000`00000000 : nt!NtQueryVirtualMemory+0x25 07 00007ffb`d8742124  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 08 00000000`00000000  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`d8742124 8: kd> .process /r /p 0xffff808c21a6e0c0; .thread 0xffff808c14a040c0 ; kb Implicit process is now ffff808c`21a6e0c0 Loading User Symbols PEB is paged out (Peb.Ldr = 00000088`34990018). Type ".hh dbgerr001" for details Implicit thread is now ffff808c`14a040c0

 *** Stack trace for last set context - .thread/.cxr resets it
# RetAddr               : Args to Child                                                           : Call Site

00 fffff806`b96b2be9  : 00000000`0000000a 00000000`00000030 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx 01 fffff806`b96adea8  : ffff9106`c01ff600 ffffb65b`00000004 fffff806`b92266cb ffff9106`00000001 : nt!KiBugCheckDispatch+0x69 02 fffff806`b9225392  : 04000001`ddeed005 ffff9106`c01ff540 ffffb63f`fdb363f8 ffff9106`c01ff640 : nt!KiPageFault+0x468 03 fffff806`b9399bda  : 00007ffb`66c00000 ffffb63f`fdb537b0 ffff808c`21a6e400 ffff808c`1fb86c20 : nt!MiQueryAddressState+0x232 04 fffff806`b99c8d16  : 00000000`00000000 ffff9106`c01f0000 00000000`00000003 ffff808c`00000000 : nt!MiQueryAddressSpan+0x152 05 fffff806`b99c8625  : 00000000`00000000 00000000`00000000 00000000`00000000 ffff808c`21a6edd0 : nt!MmQueryVirtualMemory+0x6d6 06 fffff806`b96b2255  : 00000088`35103300 00000000`00000000 ffff9106`c01ffaa0 00000000`00000000 : nt!NtQueryVirtualMemory+0x25 07 00007ffb`d8742124  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 08 00000000`00000000  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`d8742124

Asked by glee018b1 3 weeks ago

Thunderbird locked onto "Account Settings" page

I was trying to change the time emails are kept on the server so I went into "Account Settings" and now Thunderbird is locked onto this page. I get a "Mozilla Thunderbird… (read more)

I was trying to change the time emails are kept on the server so I went into "Account Settings" and now Thunderbird is locked onto this page. I get a "Mozilla Thunderbird not responding" message when I try and click on anything and I can't get out of this page nor access my Inbox. I've tried starting Thunderbird in Safe Mode which didn't work. I then uninstalled and reinstalled the latest version of Thunderbird but when it starts it goes straight back to the frozen "Account Settings" page. I've checked my profile and there is a new profile that was created with today's date. There is also a profile from June 2025. If the old profile contains all my emails and folders up to yesterday, that would be OK.

Asked by geoffreysmith 1 month ago

Last reply by geoffreysmith 3 weeks ago

Firefox 145.0.1 keeps crashing on Arch Linux

I keep getting sporadic crashes, and sometimes a tab crash (particularly on maps.google.com). I have the latest updates to all my software. What can I do to help prevent … (read more)

I keep getting sporadic crashes, and sometimes a tab crash (particularly on maps.google.com). I have the latest updates to all my software. What can I do to help prevent these crashes? Here is my latest crash report: AdapterDeviceID: 0x2786 AdapterDriverVendor: mesa/zink AdapterDriverVersion: 25.2.7.0 AdapterVendorID: 0x10de AvailablePageFile: 8801103872 AvailablePhysicalMemory: 19833294848 AvailableSwapMemory: 4294963200 AvailableVirtualMemory: 28575019008 BackgroundTaskMode: 0 BuildID: 20251118134602 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1763533596 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: kde EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 2 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1763527586 IsWayland: 1 LastInteractionDuration: 11 LastStartupWasCrash: 0 LinuxMemoryPSI: 0,0,0,6,0,0,0,6 LinuxUnderMemoryPressure: 0 NimbusEnrollments: 1-callout-contextual-chatbot-suggestion-treatment-a-tab-switching-copy-rollout:treatment-a-tab-switching-copy,account-adoption-callout-passwords-global-rollout:treatment-e,account-adoption-pxi-menu-rollout-v2:treatment-a,address-autofill-desktop-pref-release-rollout:enable-address-autofill,ai-chatbot-page-summarization-mvp-treatment-a-callout-badge-rollout-v2:treatment-a-callout-badge,context-id-rotation-every-3-days:control,deprecate-ipaddrany-rollout-for-release:control,desktop-release-rollout-show-relay-to-all-browsers-next-sign-up-modal-cta:next-sign-up-modal-cta,disable-enrollment-status-telemetry-for-firefox-desktop-via-nimbustelemetry:control,downsample-uptakeremotecontent-events:control,enable-newtab-telemetry-by-time-zone-offset:branch,enable-nimbus-unenrollment-synchronization:control,encrypted-client-hello-fallback-mechanism:control,enforce-crlite-results-and-limit-use-of-ocsp-rollout:enforce,etp-strict-message-release:control,fast-udp-for-firefox-treatment-fast-udp-release-rollout:treatment-fast-udp,fox-doodle-multi-action-cta-2025-rollout:treatment-a,fx-accounts-ping-release-rollout-2:control,link-previews-all-channel-rollout-with-onboarding:long-press-preview,link-previews-all-channel-rollout-without-onboarding:long-press-preview,long-term-holdback-2025h1-growth-desktop:delivery,mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only:treatment-d,multiple-profile-switching-rollout-v2:treatment-a-multi-profiles,new-tab-145120251009134757-to-release:rollout,ohttp-merino-content-recs-rollout:enable-ohttp,pdf-annotations-highlight-treatment-b-rollout:treatment-b,pin-frequently-used-websites-143-promo-rollout-all-locales:rollout-branch,product-insight-telemetry-via-server-knobs-rollout-release:control-rollout,refactor-new-tab-telemetry-rollout:treatment,relay-integration-into-firefox-118-release-for-all-fxa-and-autofill-users:enable-relay-integration,roll-out-expanded-sign-in-pxi-toolbar-button-wcallout-signed-out:sign-in-with-call-out,sections-rollout-us:sections,smart-tab-groups-rollout-beta:smart-tab-groups,store-new-tab-content-interactions-locally:store-events,unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133:control,visual-card-updates:updated,visual-search-rollout:google-lens-rollout,windows-ui-automation-release-rollout:rollout Notes: Arch LinuxFP(D10-L1000-W0000000-T01) WR? WR+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 7563 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1763527808 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20251118134602","version":"145.0.1","vendor":"Mozilla","displayVersion":"145.0.1","platformVersion":"145.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":"archlinux","distributionVersion":"1.0","partnerId":null,"distributor":"archlinux","distributorChannel":"firefox","partnerNames":["archlinux"]},"system":{"memoryMB":31850,"virtualMaxMB":null,"cpu":{"count":20,"cores":12,"pcount":12,"mcount":0,"ecount":0,"vendor":"GenuineIntel","name":"12th Gen Intel(R) Core(TM) i7-12700K","family":6,"model":151,"stepping":2,"l2cacheKB":1280,"l3cacheKB":25600,"speedMHz":4900,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"6.17.8-arch1-1","locale":"en-US","distro":"Arch","distroVersion":"rolling"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":"zink Vulkan 1.4(NVIDIA GeForce RTX 4070 (NVK AD104) (MESA_NVK))","vendorID":"0x10de","deviceID":"0x2786","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/zink","driverVersion":"25.2.7.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"defaultCSSScaleFactor":1,"contentsScaleFactor":1}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocklisted:FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":false,"autoDownload":false,"background":false},"userPrefs":{"browser.newtabpage.enabled":false,"browser.search.region":"US","browser.startup.homepage":"<user-set>","browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.lastInstallStart":1763354920,"media.gmp-gmpopenh264.lastDownload":1763354920,"media.gmp-gmpopenh264.lastUpdate":1763354920,"media.gmp-widevinecdm.lastInstallStart":1763363440,"media.gmp-widevinecdm.lastDownload":1763363441,"media.gmp-widevinecdm.lastUpdate":1763363441,"media.gmp-manager.lastCheck":1763527774,"media.gmp-manager.lastEmptyCheck":1763527774,"network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"ddg","defaultSearchEngineData":{"loadPath":"[app]ddg","name":"DuckDuckGo","submissionURL":"https://duckduckgo.com/?t=ffab&q="}},"profile":{"creationDate":20409,"firstUseDate":20409},"addons":{"activeAddons":{"webcompat@mozilla.org":{"version":"146.9.20251107.171218","scope":1,"type":"extension","updateDay":20409,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20409,"signedState":3,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"uBlock0@raymondhill.net":{"version":"1.67.0","scope":1,"type":"extension","updateDay":20409,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20409,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"addon@darkreader.org":{"version":"4.9.113","scope":1,"type":"extension","updateDay":20409,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Dark mode for every website. Take care of your eyes, use dark theme for night and daily browsing.","name":"Dark Reader","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20409,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"{aecec67f-0d10-4fa7-b7c7-609a2db280cf}":{"version":"2.31.0","scope":1,"type":"extension","updateDay":20409,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"An open source userscript manager that supports a lot of browsers","name":"Violentmonkey","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20409,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"forget-me-not@lusito.info":{"version":"2.2.8","scope":1,"type":"extension","updateDay":20409,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Make the browser forget website data, except for the data you want to keep.","name":"Forget Me Not - Forget cookies & other data","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20409,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{41f9e51d-35e4-4b29-af66-422ff81c8b41}":{"version":"2.3.2resigned1","scope":1,"type":"extension","updateDay":20409,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Adds the ability to disable JavaScript on specific sites.","name":"Disable JavaScript","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20409,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"jid1-xUfzOsOFlzSOXg@jetpack":{"version":"5.24.8","scope":1,"type":"extension","updateDay":20409,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"A suite of modules that enhance your Reddit browsing experience","name":"Reddit Enhancement Suite","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20409,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"plasma-browser-integration@kde.org":{"version":"2.1","scope":1,"type":"extension","updateDay":20410,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Provides better integration with the KDE Plasma desktop.","name":"Plasma Integration","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20410,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"data-leak-blocker@mozilla.com":{"version":"144.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Data Leak Blocker","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"ipp-activator@mozilla.com":{"version":"0.1","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"A system add-on to activate IPP in 143","name":"IPP Activator","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"newtab@mozilla.org":{"version":"145.2.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"New Tab","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"addons-search-detection@mozilla.com":{"version":"3.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Add-ons Search Detection","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20409,"updateDay":20409},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.6.0","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2891.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"long-term-holdback-2025h1-growth-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"1-callout-contextual-chatbot-suggestion-treatment-a-tab-switching-copy-rollout":{"branch":"treatment-a-tab-switching-copy","type":"nimbus-rollout"},"account-adoption-callout-passwords-global-rollout":{"branch":"treatment-e","type":"nimbus-rollout"},"account-adoption-pxi-menu-rollout-v2":{"branch":"treatment-a","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"ai-chatbot-page-summarization-mvp-treatment-a-callout-badge-rollout-v2":{"branch":"treatment-a-callout-badge","type":"nimbus-rollout"},"context-id-rotation-every-3-days":{"branch":"control","type":"nimbus-rollout"},"deprecate-ipaddrany-rollout-for-release":{"branch":"control","type":"nimbus-rollout"},"desktop-release-rollout-show-relay-to-all-browsers-next-sign-up-modal-cta":{"branch":"next-sign-up-modal-cta","type":"nimbus-rollout"},"disable-enrollment-status-telemetry-for-firefox-desktop-via-nimbustelemetry":{"branch":"control","type":"nimbus-rollout"},"downsample-uptakeremotecontent-events":{"branch":"control","type":"nimbus-rollout"},"enable-newtab-telemetry-by-time-zone-offset":{"branch":"branch","type":"nimbus-rollout"},"enable-nimbus-unenrollment-synchronization":{"branch":"control","type":"nimbus-rollout"},"encrypted-client-hello-fallback-mechanism":{"branch":"control","type":"nimbus-rollout"},"enforce-crlite-results-and-limit-use-of-ocsp-rollout":{"branch":"enforce","type":"nimbus-rollout"},"etp-strict-message-release":{"branch":"control","type":"nimbus-rollout"},"fast-udp-for-firefox-treatment-fast-udp-release-rollout":{"branch":"treatment-fast-udp","type":"nimbus-rollout"},"fox-doodle-multi-action-cta-2025-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"fx-accounts-ping-release-rollout-2":{"branch":"control","type":"nimbus-rollout"},"link-previews-all-channel-rollout-with-onboarding":{"branch":"long-press-preview","type":"nimbus-rollout"},"link-previews-all-channel-rollout-without-onboarding":{"branch":"long-press-preview","type":"nimbus-rollout"},"mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only":{"branch":"treatment-d","type":"nimbus-rollout"},"multiple-profile-switching-rollout-v2":{"branch":"treatment-a-multi-profiles","type":"nimbus-rollout"},"new-tab-145120251009134757-to-release":{"branch":"rollout","type":"nimbus-rollout"},"ohttp-merino-content-recs-rollout":{"branch":"enable-ohttp","type":"nimbus-rollout"},"pdf-annotations-highlight-treatment-b-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"pin-frequently-used-websites-143-promo-rollout-all-locales":{"branch":"rollout-branch","type":"nimbus-rollout"},"product-insight-telemetry-via-server-knobs-rollout-release":{"branch":"control-rollout","type":"nimbus-rollout"},"refactor-new-tab-telemetry-rollout":{"branch":"treatment","type":"nimbus-rollout"},"relay-integration-into-firefox-118-release-for-all-fxa-and-autofill-users":{"branch":"enable-relay-integration","type":"nimbus-rollout"},"roll-out-expanded-sign-in-pxi-toolbar-button-wcallout-signed-out":{"branch":"sign-in-with-call-out","type":"nimbus-rollout"},"sections-rollout-us":{"branch":"sections","type":"nimbus-rollout"},"smart-tab-groups-rollout-beta":{"branch":"smart-tab-groups","type":"nimbus-rollout"},"store-new-tab-content-interactions-locally":{"branch":"store-events","type":"nimbus-rollout"},"unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133":{"branch":"control","type":"nimbus-rollout"},"visual-card-updates":{"branch":"updated","type":"nimbus-rollout"},"visual-search-rollout":{"branch":"google-lens-rollout","type":"nimbus-rollout"},"windows-ui-automation-release-rollout":{"branch":"rollout","type":"nimbus-rollout"}},"services":{"accountEnabled":true,"syncEnabled":true}} Throttleable: 1 TotalPageFile: 37691719680 TotalPhysicalMemory: 33396756480 URL: https://www.youtube.com/watch?v=MUVLHRaYilU UptimeTS: 5788.34422208 UtilityProcessStatus: Running Vendor: Mozilla Version: 145.0.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Asked by brandyn.gabel 3 weeks ago

Last reply by jonzn4SUSE 3 weeks ago

Incessant Crashes

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome. What happens is that Firefox freezes, and I… (read more)

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome.

What happens is that Firefox freezes, and I get a white bar at the top telling me so. I get a popup box asking if I want to close Firefox or wait for it to respond. Waiting doesn't work, so I always have to close Firefox. When I reopen it, fortunately all m,y open tabs are retained, but it crashes again within minutes or seconds as soon as I click on anything.

There only thing that seems to work is a reboot of my PC. But the respite is short before Firefox crashes again.

I've disabled most plugins, but that hasn't helped. Is there a way to create an event log within Firefox that I can share with someone at Mozilla to help e debug the issue? It's got to be something local rather than Firefox itself; I can't imagine this is happening to most users.

Asked by BillTreloar 2 months ago

Last reply by Jordan Cote 3 weeks ago

  • Solved

At launch, very random times maybe, Thunderbird 144 will hang, HangType Cross-process per Windows 11 ...... (bug1998531)

Hi I am using the latest TB build, 144.0.1and have only the British dictionary as an extension, no themes. Occasionally TB will hang when launched and the Windows event… (read more)

Hi

I am using the latest TB build, 144.0.1and have only the British dictionary as an extension, no themes.

Occasionally TB will hang when launched and the Windows event viewer will show this....(added image)_

The friendly xml log within the event viewer...

AppName thunderbird.exe

 AppVersion 144.0.1.0 
 ProcessId 0x6234 
 StartTime 0x1dc51956edcf231 
 TerminationTime 5 
 ExeFileName C:\Program Files\Mozilla Thunderbird\thunderbird.exe 
 ReportId f3ad169f-c629-4357-85ae-7db29d0541f1 
 PackageFullName  
 PackageRelativeAppId  

HangType Cross-process

as noted, this only happens when the email client is launched and will not happen each time. I have tried without the dictionary, as it is so random it can take a while to occur, but that does not seem to make a difference.

I am using Windows 11 25h2

Thanks

Asked by Vimes 1 month ago

Answered by Matthew1471 3 weeks ago

Firefox for android updated this morning and now it crashes every time I use it

Firefox updated on my Samsung Galaxy A11 this morning and now it crashes every time I try to open a web page. I have tried deleting/clearing the cache, but this didn't ma… (read more)

Firefox updated on my Samsung Galaxy A11 this morning and now it crashes every time I try to open a web page. I have tried deleting/clearing the cache, but this didn't make any difference. It sends a crash report. Latest Sirocco link is crash-stats.mozilla.org/report/index/c23c689c-0beb-4a82-873e-0fd850251120

Asked by Jannette 3 weeks ago

TB freeze when receiving an email.

TB freeze when receiving an email. I am not able to do anything when TB downloading new email. I need to switch off by task manager and then open again to continue, and s… (read more)

TB freeze when receiving an email. I am not able to do anything when TB downloading new email. I need to switch off by task manager and then open again to continue, and start all over again. Please help!

Asked by info13315 3 weeks ago

Last reply by Ed 3 weeks ago

Constant Crashing

No matter what I try to read or go to, Firefox crashes repeatedly. I literally cannot use it at all. I keep getting: Gah. Your tab just crashed. We can help! Choose Re… (read more)

No matter what I try to read or go to, Firefox crashes repeatedly. I literally cannot use it at all. I keep getting: Gah. Your tab just crashed. We can help! Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

Clicking those options fixes nothing! How do I go back to the previous version, please?

Asked by rose.treasure 1 month ago

Last reply by gmabentley 3 weeks ago

  • Solved

Javascript components causing frequent crashes in V145.0

The latest crash: b1ad0fde-1882-41ce-9b80-4fd3e2c5ac20 java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 50331584 free bytes and 120MB unti… (read more)

The latest crash:

b1ad0fde-1882-41ce-9b80-4fd3e2c5ac20 java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 50331584 free bytes and 120MB until OOM, target footprint 125474336, growth limit 201326592

* New Sentry Instance: https://sentry.io/organizations/mozilla/issues/?project=6375561&query=e9bad27f848049fca9e39dc6b2d0abd5
* Socorro: https://crash-stats.mozilla.org/report/index/bp-22da7755-1702-4479-8d06-ab0d60251118

java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 50331584 free bytes and 120MB until OOM, target footprint 125474336, growth limit 201326592 at java.util.Arrays.copyOf(Arrays.java:3578) at java.io.ByteArrayOutputStream.grow(ByteArrayOutputStream.java:120) at java.io.ByteArrayOutputStream.ensureCapacity(ByteArrayOutputStream.java:95) at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:156) at kotlin.io.ByteStreamsKt.copyTo(IOStreams.kt:19) at kotlin.io.ByteStreamsKt.readBytes(IOStreams.kt:21) at mozilla.appservices.httpconfig.FetchBackend.sendRequest$lambda$3(FetchBackend.kt:6) at mozilla.appservices.httpconfig.FetchBackend.sendRequest(FetchBackend.kt:274) at mozilla.appservices.viaduct.uniffiCallbackInterfaceBackend$sendRequest$callback$makeCall$1.invokeSuspend(viaduct.kt:49) at mozilla.appservices.viaduct.uniffiCallbackInterfaceBackend$sendRequest$callback$makeCall$1.invoke(viaduct.kt:2) at mozilla.appservices.viaduct.uniffiCallbackInterfaceBackend$sendRequest$callback$makeCall$1.invoke(viaduct.kt:1) at mozilla.appservices.viaduct.uniffiCallbackInterfaceBackend$sendRequest$callback$$inlined$uniffiTraitInterfaceCallAsyncWithError$1.invokeSuspend(viaduct.kt:39) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:122) at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:127) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@2104835, Dispatchers.Default]

HELP!!!!

Asked by Cajundweeb 1 month ago

Answered by Cajundweeb 1 month ago

  • Solved

Frequent page crashes

Hi -- I'm getting quite a few page crashes that seem mostly tied to YouTube, although not exclusively. I only recently swapped over to Firefox from Chrome because I was h… (read more)

Hi -- I'm getting quite a few page crashes that seem mostly tied to YouTube, although not exclusively. I only recently swapped over to Firefox from Chrome because I was having similar crashing issues with that browser as well. This is after a fresh install of Windows 11 Pro and a number of different benchmark tests (no known issues with CPU, GPU, or RAM).

Since there are so many reports that all seem different, could someone help troubleshoot? I really can't tell if it's a browser problem, maybe something with my MOBO or PSU or other hardware.

bp-8849827b-dbff-4f56-ab32-a00e50251111 11/10/2025, 7:04 PM bp-b9b83d66-9ac5-4eae-9676-367000251111 11/10/2025, 7:04 PM bp-4b8e92c0-0a15-45ef-b8e1-567920251111 11/10/2025, 7:02 PM bp-4c1a61f1-674e-4da0-8921-156f50251110 11/10/2025, 12:21 PM bp-659dc04a-4933-4a3b-919b-3c1c50251110 11/10/2025, 12:21 PM bp-9387464a-bc4e-4217-995a-f457f0251110 11/10/2025, 12:21 PM bp-97bc77f5-3fa3-4623-b48b-d94e90251110 11/10/2025, 12:21 PM bp-47d723e7-4eab-41d1-b97b-410ef0251110 11/10/2025, 12:21 PM bp-58abdc4e-d959-41c9-bf0a-469280251110 11/10/2025, 12:21 PM bp-b593054f-5a6c-4693-82c8-79d410251109 11/9/2025, 6:47 PM bp-13f555f8-c219-4995-b09f-b15440251109 11/9/2025, 2:11 PM bp-91cbf8ab-d793-4781-ba28-0fd030251109 11/9/2025, 2:11 PM bp-5e7db47b-6114-4cc6-a1ac-daaca0251109 11/9/2025, 2:11 PM bp-ef240795-bedf-4c26-91f2-386ba0251109 11/9/2025, 2:11 PM bp-51ec26ab-03f0-4e0b-b199-b2f600251109 11/9/2025, 2:11 PM bp-aef18aaf-1b2e-410e-9170-99fd50251109 11/9/2025, 2:11 PM bp-e5bc73e3-293e-4b3a-8974-e088c0251107 11/7/2025, 1:38 PM bp-85a1ba73-0df8-484b-b9bb-945cc0251107 11/7/2025, 10:59 AM bp-26c84615-670b-49e8-88aa-c26ac0251107 11/7/2025, 10:59

Asked by andrewr 1 month ago

Answered by andrewr 3 weeks ago