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  • Archived

Cannot print from Firefox

Hey all, I'm hoping someone can help me. I have found no answers online to date. I cannot print from the Firefox browser. When I click the print button, my printer spit… (read more)

Hey all, I'm hoping someone can help me. I have found no answers online to date.

I cannot print from the Firefox browser. When I click the print button, my printer spits out a blank page.

I can print from any other browser, Word, Excel, PDF files, anything except for Firefox. This may not be as much of an issue if Firefox wasn't my primary browser, so when I start doing work on it and find I need to print something at the end, it's a problem.

My printer software is up-to-date, I tried resetting the printing preference to default (assuming I did this correctly), and I even uninstalled and re-installed Firefox (which was a disaster). None of this helped.

Is there one of you who may be able to provide me with the help I need?

I appreciate your effort greatly.

Asked by Gary Kelly 10 months ago

Last reply by Martin Connor 6 months ago

  • Archived

Install failing on Windows 11 Pro with ARM CPU

I am trying to install firefox on my new work laptop. The OS is Windows 11 Pro. It came with an ARM CPU. Specifically: Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) O… (read more)

I am trying to install firefox on my new work laptop. The OS is Windows 11 Pro. It came with an ARM CPU. Specifically: Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) CPU. Everytime I try and install Firefox, which is probably over 10 tries by now, it fails with generic errors. I have tried cleaning everything Firefox related off the PC before subsequent attempts and still get the same errors. I am including a screenshot of what I see shortly after starting the install process.

Asked by mdodge 9 months ago

Last reply by James 9 months ago

  • Archived

problem "listen" to wall street journal articles

Hello For a while I have been selecting wall street journal articles and then clicking "listen". A few weeks ago this stopped working on one computer a fairly new Lenov… (read more)

Hello

For a while I have been selecting wall street journal articles and then clicking "listen".

A few weeks ago this stopped working on one computer a fairly new Lenovo running Windows 11. Currently running firefox 133.0.3. When I click "listen" on any article, nothing happens. Clicking "listen" on another Windows-11 computer on the same article does work, so apparently something is wrong with the settings on this one computer. Any suggestions please?

thanks

Ben

Asked by BL1806 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Problems with Firefox

I've used Firefox for many years. The past month or so weather radar doesn't come up on multiple weather sites, pages are slow to load or don't load, getting error codes … (read more)

I've used Firefox for many years. The past month or so weather radar doesn't come up on multiple weather sites, pages are slow to load or don't load, getting error codes on video's, pictures don't always load, and many other problems. I uninstalled Firefox and re-installed the current browser and I still have all these problems. I'm having to use another browser now. I run Windows 11 on my PC.

Asked by vinceterri 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

Frequent crashes and freezes

For the past few weeks Firefox has been crashing and freezing often. Crashes are worst when trying to access Protonmail, which almost always crashes the tab instantly. F… (read more)

For the past few weeks Firefox has been crashing and freezing often. Crashes are worst when trying to access Protonmail, which almost always crashes the tab instantly. Freezes happen most often when browsing Reddit, and also when watching Youtube, but crashes and freezes can happen on almost any website.

I have tried changing profiles, refreshing and uninstalling/reinstalling, but the problem persists and seems to be getting worse over time.

Here are some recent crash reports:

bp-3d92e88d-bdc6-4629-a869-899650250219 bp-c57e72ab-a6e5-47d4-abeb-d5ce90250219 bp-b66a1b94-6392-4fc7-a2d9-4b9ee0250219 bp-2544016d-d918-4027-9b0e-de75e0250219 bp-23ca9aa4-0934-4f23-b2e1-0390a0250219 bp-9ea6fa00-c531-428e-b276-ad3760250219 bp-4b4316fd-ccb3-4787-877b-50ed40250219 bp-fe9ecc18-35dd-4654-b0e9-45ce00250219 bp-5447133c-6fe3-43fd-800a-dbdf10250219 bp-bb92230d-09b1-4920-8cc9-355940250218 bp-a98b5c50-bddb-4693-9199-ecc500250218 bp-0089dc50-da47-4be2-8e72-0dc8f0250218 bp-57364330-d723-4f8d-85dc-f31250250218 bp-2dbcdad1-a7de-4835-ba86-335e20250218 bp-bc7ca88c-c9b2-453c-9774-537b40250218 bp-b98c0da6-12e5-4332-a6e2-4c8680250218 bp-c4e7ff86-5cc6-43d3-aac8-81ce90250218 bp-07fb322d-1f54-478f-8f2f-3db690250218 bp-9670fc71-d8d7-48db-805a-7e8a90250218 bp-862d4443-8773-48c8-a09d-de9780250218 bp-3a7354bc-3fec-44b2-a802-f54de0250218 bp-c6b3cfac-61e4-444e-88e3-02f220250218 bp-9fc98135-55df-4746-8fbd-dd5530250218 bp-422b8b89-a540-4cad-8c1c-d11a00250218

Will be grateful if someone can help me get to the bottom of this Thanks

Asked by eldensymbiosis 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Solved
  • Archived

PR_CONNECT_RESET_ERROR

Hello! I started encountering this problem as I updated my OS to windows 11. I had eset nod antivirus, but uninstalling it nothing changed. Tried to change MTU cache size… (read more)

Hello! I started encountering this problem as I updated my OS to windows 11. I had eset nod antivirus, but uninstalling it nothing changed. Tried to change MTU cache size through CMD. Changed different DNSes Tried to disable all protection settings in browser and in windows settings. Deleted all extensions. NOTHING helped except clearing cache of the browser, but this is fixing problem only before first browser restart. Other browser on laptop works normally without any issues.

Asked by alexey22b 9 months ago

Answered by jonzn4SUSE 9 months ago

  • Archived

Can't download anything (including extensions). Wont work in safe mode, wont with extensions disabled

As I was downloading a video from Google Photos, it showed the yellow by the download arrow and said it failed. I tried multiple file types: mpeg, jpeg, mp4, exe. I googl… (read more)

As I was downloading a video from Google Photos, it showed the yellow by the download arrow and said it failed. I tried multiple file types: mpeg, jpeg, mp4, exe. I googled what to do and my answer was: Disable extensions, start in safe mode, clear cookies, clear history, clear download history. I did all that and I can still not download. I restarted my computer and nothing changed. on FF version 136.0.2

Asked by Andy Wallisch 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

Firefox no longer compatible with my bank

Firefox is no longer compatible with my bank's system. I can't log in with the secure access code the bank sends to verify my identity when using Firefox. The bank says… (read more)

Firefox is no longer compatible with my bank's system. I can't log in with the secure access code the bank sends to verify my identity when using Firefox. The bank says it is a problem with Firefox. Other browsers work flawlessly ... are you working on a solution? I only use Firefox unless forced to use something else ...

Asked by bruce.woodgate 1 year ago

Last reply by jonzn4SUSE 8 months ago

  • Solved
  • Archived

System Freeze when using Picture-in-Picture simultaneously with other applications.

Hello. For a while now I have been using the picture-in-picture feature to play a video in the corner while using other applications. It has been a great help as I have a… (read more)

Hello. For a while now I have been using the picture-in-picture feature to play a video in the corner while using other applications. It has been a great help as I have a single monitor.

Unfortunately, I have recently been encountering a severe issue with the feature over the last week. When attempting to use picture-in-picture while my computer is running a videogame (through Steam) my entire system will freeze. The audio still plays as normal, but the image is frozen and the system is unresponsive until I force a shutdown and reboot.

Any help at all in with this issue would be greatly appreciated, thank you.


Hardware Specs: GPU AMD Radeon RX 6750 XT CPU AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz RAM 16.0 GB OS Windows 11 Home

Asked by randomreef 8 months ago

Answered by randomreef 7 months ago

  • Archived

MIME type not found (MP4)

Windows 11 Pro - Dell XPS8940 desktop - i9 Firefox will not play video from a website. If I save the video, it is a MP4 file. Windows Media Player and VLC will play the … (read more)

Windows 11 Pro - Dell XPS8940 desktop - i9

Firefox will not play video from a website. If I save the video, it is a MP4 file. Windows Media Player and VLC will play the video file. But the browser shows the message: "No video with supported format and MIME type found."

Chrome and Edge will play this video correctly in their browsers. Firefox will not play the video on 3 different computers, and even when a different user account is involved (without Firefox sync).

The evidence seems to point at firefox. The website is a Wordpress site.

Is it possible that the website is the problem? If so, why do Edge and Chrome work?

I uninstalled Firefox (latest version) and reinstalled it. Not fixed.

My windows updates are current, as are Dell updates.

This is stumping me. I hope someone can help.

Asked by Michael 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

How do I correct for this " PR_CONNECT_RESET_ERROR "

I get this error code when I click this link: https://app.getresponse.com/click.html?x=a62b&co=zuZIy&lc=hxmU75&mc=Iu&s=Hb9xCO&u=qU&z=EF9yGAP& … (read more)

I get this error code when I click this link: https://app.getresponse.com/click.html?x=a62b&co=zuZIy&lc=hxmU75&mc=Iu&s=Hb9xCO&u=qU&z=EF9yGAP&

This is for any link on 1Funny.com Newsletter

Using Windows 11 just reloaded on new hard drive (Solid State). Old hard drive took up smoking. This error does not happen on any other site and did not happen before.

Asked by ivonhoch 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

cannot set up an existing email account in Mozilla Thunderbird

I got a new laptop and wanted to set up Mozilla Thunderbird for an existing Gmail account. I tried several times, all failed, with a warning "unable to connect with serv… (read more)

I got a new laptop and wanted to set up Mozilla Thunderbird for an existing Gmail account. I tried several times, all failed, with a warning "unable to connect with server imap.gmail.com, may be userid and password are wrong". But I can logon to my Gmail account (with the same userid and password) on Firefox website and on my previous computer, so the id and password are correct). And I was able to set up another Gmail account on Thunderbird in this new laptop (so the version of Mozilla is not the culprit) with the same server settings (port for incoming and outgoing mails, authentication methods SL/TLS, O Auth2 etc). Will someone please help me?

Asked by chuankaichen 1 year ago

Last reply by chuankaichen 1 year ago

Cannot access some websites since Win11 updated to 25H2

Evil Corp (aka Microsoft) updated my Windows 11 PC from 24H2 to 25H2 and now I cannot access quite a few websites (i.e. Amazon, Bank!, etc.) and some take a long time to … (read more)

Evil Corp (aka Microsoft) updated my Windows 11 PC from 24H2 to 25H2 and now I cannot access quite a few websites (i.e. Amazon, Bank!, etc.) and some take a long time to load (surprisingly, my Firefox Home page...Google...also takes a while to load) . I searched the internet and found many so called fixes and most are very complicated and many contradict others. A lot of them say to disable DNS and reset network stack (using the command prompt) which I do not know how to do even though I worked in the tech business for 40 yrs (mainly data networking)...I retired 20 yrs ago...so I'm old...so I'm not as savvy with computers as I used to be. I tried changing a few Firefox settings, but nothing worked, so I changed them back to the original settings that worked before the update. If someone could give me detailed (and hopefully simple) instructions to resolve this issue, I would greatly appreciate it. I'm am in a bind, so a timely response would be great. Thanks so much, Steve

Asked by Steve 1 month ago

Last reply by Steve 1 month ago

  • Archived

Audio in Firefox browser not working.

Yesterday my audio on Firefox worked, today it doesn't. I tried all the regular trouble shooting solutions. - My system volume is not 0 - My tabs aren't muted - My headph… (read more)

Yesterday my audio on Firefox worked, today it doesn't. I tried all the regular trouble shooting solutions. - My system volume is not 0 - My tabs aren't muted - My headphones are turned on and working fine (audio works everywhere but Firefox) - I uninstalled and reinstalled my Firefox - I uninstalled and reinstalled my headphone audio drivers - Audio also does not work in a private browser, so I know the issue it's related to extensions, cookies, etc. - I had Windows 11 do a quick diagnostic, so the issue isn't Windows 11 related

Usually when this issue occurs, it's as simple as switching from "default" to a specific speaker in volume mixer, but Firefox is not appearing in volume mixer like it did in the past, as shown in the screenshot below.

I don't know what else to do at this point. In previous documentation here, the solution for some people was to wait and it eventually fixed itself, but I'd rather not have audio for weeks to months on end, so has anyone found another solution by chance?

Asked by Anita G 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Youtube on second screen lagging to hell

I used to play World of Tank and look at YouTube on my second screen. Everything went smooth untill this week. YouTube on Firefox on my second screen is lagging or freezi… (read more)

I used to play World of Tank and look at YouTube on my second screen. Everything went smooth untill this week. YouTube on Firefox on my second screen is lagging or freezing. I tried Opera, I tried Edge it worked fine, but with Firefox, it is no more possible to play YouTube on my second screen while playing. It is not a matter of graphic hardware as this issue only happen with Firefox. I tried to deactivate every module and to reinstall Firefox (either the Beta version) but still got the same lagging and freeze on YouTube. Do you need anything that can help you to investigate this issue, this is really terribly frustrating and boring.

Best regards Patrick / Darkiger

Asked by Darkiger 10 months ago

Last reply by Darkiger 10 months ago

  • Archived

Firefox is misdireting a direct link to Outlook

Firefox is misdirecting me to a Microsoft Sales page instead of taking me to Outlook. This issue began several weeks ago and is ONLY happening on Firefox. Chrome, Brave a… (read more)

Firefox is misdirecting me to a Microsoft Sales page instead of taking me to Outlook. This issue began several weeks ago and is ONLY happening on Firefox. Chrome, Brave and other browsers work correctly. I'm using Windows 11 and Firefox's latest versios.

Here is a short video showing the issue. https://app.screencast.com/QpeMzzoytwq99

Asked by Julie 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Archived

Issues with camera access

I have tried everything. I've gone into the permissions, I have it set that everything is allowed. I reset and forgot the sites multiple times, zoom and Google Meets, and… (read more)

I have tried everything. I've gone into the permissions, I have it set that everything is allowed. I reset and forgot the sites multiple times, zoom and Google Meets, and when I reload still the same issue. It says I do not have a camera. The camera works for both Edge and the camera app on my laptop. I even checked my settings on my laptop, and Firefox has permission to access my camera. However, in the camera request history, it does not show that Firefox asked for access to my camera. It also says the last time it accessed my camera was last year, but I have been trying to get it to work this entire time. I am updated with Windows 11 and the latest update of Firefox. How do I fix this? Is it an issue with Firefox or Windows?

Asked by Cryptic Pine 8 months ago

Last reply by jonzn4SUSE 8 months ago