All Products Support Forum

See attached. Will I be able to use Thund erbird 102.0.3 with Ionos.com and TLS 1.2 after August 9, 2022? And what do I have to do? I am using Windows 10 Thanks

Hi,

I have come across an issue where the Enhanced Tracking Protection (ETP) feature has stopped working on every single website I visit.

Every website I visit, the ETP icon is greyed out and not detecting any trackers.

For instance, when visiting the independent website, the ETP icon usually glows blue to indicate there are trackers. However, now, it is just greyed out, which is incorrect.

So far, I have done the following troubleshooting steps to fix the issue, but I have had no success:

• Uninstalled and reinstalled Firefox
• Signed out and signed back in
• Disabled and removed all extensions
• Cleared cookies, cache, history, site settings, etc.
• Opened Firefox in Troubleshoot Mode (with extensions disabled)
• Deleted my profile/files and created a new one

I have also checked this article: https://support.mozilla.org/en-US/questions/1327504

Can someone please help me with this, as I have no idea what else to do to fix this issue?

I started Firefox from scratch with a new profile, and the ETP worked for a short period, but when I closed and restarted Firefox, it just stopped working on every single site - this keeps persisting.

Any help would be appreciated!

I have sent several emails and get no reply, how am I suposed to fix check or see my saved passwords if they all look like this...3b4a3f36-7056-4eee-bcb3-2b0838fa07e1

I tried to log in to thunderbird, but my password is no longer accepted. My name ([edited] @gmail.com) seems OK.

I need two-step authentication, but thunderbird does not offer this.

I reinstalled thunderbird, and it remains unusable.

I'm getting old, so I guess I'll have to start writing down passwords.

TB 102.5.0 (64-bit) on Win10 I'm getting repeated notices that my e-mail accounts with Network Solutions don't have a proper "certificate" when I try to send an email. I get a popup window stating so, and asking me to "permanently" choose the exception. It doesn't matter how many times I tell the fool thing to accept the exception "permanently". I still keep getting the notice every few times. Since the glitch is not consistent, I don't have an image of one to put here. Not only that, I have to send the email twice after doing so. TB refuses to send the email the first time after choosing the exception, but allows it the second. I don't know anything about "certificates" and am sick of getting popup notices about them. I doubt that the problem is with Network Solutions email accounts. This reminds me of years ago, when I tried to upgrade to WinXP. It kept interrupting my work to give me popup security notices that I didn't understand and couldn't do anything about. If I remember correctly, I took it back to Sam's Club and replaced it with Win2000. Problem solved. Never mind that XP was supposed to be better. If it ain't broke, don't fix it.

I have Thunderbird 115.8.0 installed on my MacBook Pro with two email accounts, Yahoo and Gmail. I have set up the Tools/Message Filters/Block Filters as well. When I first launch Thunderbird all the spam shows up in my inbox, and just sits there. What I have to do is go to Tools/Message Filters at which point I'm asked to select an account. I select Yahoo (my primary account) and then "Run Filters" before anything actually happens. Then if I go back to my inbox, the spam emails start disappearing. It seems that Thunderbird does not remember the "Yahoo" selection in filters in between launches. Is there a setting I am missing, or is this just the product of having two different email accounts? Thank you.

2 days ago i could send messages. now I cant. I removed the smtp address like the help section told me to after getting the "Login to account "Google Mail" " dialog box and subsequent retrying of a good password had failed... I havent changed my password and am able to login directly to gmail no problem. thunderbird has the correct /same password but still the dialog box shows. I see the 0auth password ( also attached) but its too long to copy and paste so must be gernerated by google. I tried this after I got the send message error ( also attached) and tried what it said...

Also attached are the current saved logins etc minus the smtp I deleted.... The authentication method is set to 0Auth2.

what am I missing? thanks

Hi,

I, like a gjillion other people, received a notice from Google/gmail saying I'm likely to lose access through Thunderbird unless ... blah blah.

I was running TB v59. If stuff works I don't make changes. It makes life simpler. I did a heap of online reading and research about this and found lots of advice. I did the following;

• allowed cookies
• removed passwords
• changed authentication to OAuth2 in both IMAP and SMTP

I got the pop-up gmail/Google window asking me to login. My password is accepted. I am asked to allow access to gmail through Thunderbird. I allow. TB hangs sending security information and then crashes.

I assumed that it must be because I was on an older version of TB. I updated to the latest v91 and checked that the OAuth2 settings are as they should be. All good.

I got the pop-up gmail/Google window asking me to login. My password is accepted. I am asked to allow access to gmail through Thunderbird. I allow. TB waits of a bit and pops up a failure notification. This happens every time. If I click on "Get Messages" or I click on any of my folders, I get the gmail login popup, and I am asked to allow TB, AGAIN, and then failure. I cannot get past this.

I have done enough searching again, but I cannot find anything that helps. Can anyone here help with some guidance please.

I have uploaded shots of the various windows.

Thanks.

I can't login on one email address to my gmail via thunderbird because the key seems to be unrecognized whereas when I log in to the same account using web browser it works effortlessly. Moreover installing a new instance of thunderbird or disabling Kaspersky Internet Security doesn't work either.

I can still login to the previously made google accounts via thunderbird on fresh install though I cannot do the same for the email in question.

Any hints?

The image I shared shows that the key is unrecognized by the website although it is. It displays for each of 3 keys added to this account. On website all of them works as well for other email accounts on gmail via thunderbird.

I cannot see saved credit cards in Privacy & Security Firefox 99.01.

I moved from a mac to Windows, and sync'd everything. I have no option to see saved credit cards in Firefox Privacy & Security.

Please help?

Hello,

I am using the latest stable release of Thunderbird client on Windows 11 and just today it's been asking me multiple times for a password to my Outlook account. I have kept adding a one time app password through the official Microsoft website under account management but it's been asking a few times that it needs a password.

Do you know if there's been any outages to the Microsoft servers or what this issue could be related to? Is there a way I can send any logs directly to you that might help find the issue?

Thank you for your time.

I added 2FA to my account on 10 October 2021, and recently bought a new phone with a fresh Authenticator app. I have all my backup codes saved already so I thought it wouldn't be any worries.

I was wrong, I've been facing this error for all the 10 different codes: Backup authentication code not found

I only have one Firefox account with 2FA, so I'm 100% confident this is the right account. I have access to my email associated with the locked out Firefox account and I can see the email mentioning that I activated 2FA on 10 October 2021, and there are no emails beyond that regarding my 2FA.

I am a developer who have published Firefox Addons - so I am not able to just create a new account, I need this account specifically.

I have the following info:

• Email
• Password
• Backup codes (that don't work, I can provide screenshot of the codes upon request)
• Gmail Access associated with the Firefox account

Help really appreciated, Tomas

Today Firefox stopped altogether and dimmed the entire window and popped up a "Try the Firefox VPN" message. I use Firefox specifically to get away from disruptive, intrusive violations like that. This needs to be removed immediately and never ever happen again. It's completely antithetical to the core values of Firefox.

Furthermore, several users have reported it breaking their browsing. See this Reddit thread:

https://www.reddit.com/r/firefox/comments/13rnt88/why_is_firefox_windows_11_version_showing_me/

This affected me on Windows 10 running Firefox 113.0.2 64 bit.

Every time Thunderbird starts it will automatically log into my Hotmail account. This is not good. Current version is 15.5.1 (64 bit). I do not store passwords anywhere and have cleared the cookies and cache several times. Where / how do I stop this automatic login ? I do not find a setting anywhere to change this.

When I try to go to my webmail I sometimes am presented with a Deceptive Site Ahead warning.

I am quite happy that although the SSL might not be current that the website is safe for me to go there. How do I stop this annoying feature from activating?

I have a bellsouth.net email account which is actually att.net hosted on yahoo.com. I'm sure that's a large part of my problem. I can't get Thunderbird to accept the account...seems to be either a credentials or server setting issue. AT&T and Yahoo support has not been able to help. And I'm all out of ideas.

Hello,

I logged into my bank account yesterday and wasn't paying attention. After I entered my username and password, the next page had two options:

Yes - this is a trusted computer or device (like a home or personal work computer)

No - this is a shared/public computer or device (like a friend's or those in a library)

I accidentally clicked the first option and now it no longer sends me a PIN to enter to log in to my account. I've looked through all the settings to clear this setting, and even tried to clear ALL cache (every thing was checked in the section of the Settings page), but it still logs me in without prompting for a PIN.

How can I get this back to where it was so that it is always prompting for the PIN?

Thanks!

Is there a security setting that allows me to show all my passwords rather than having to toggle them on each time?

I am a recluse. There's never anyone looking over my shoulder. I just don't want to have to mess with it anymore.

If there isn't, could some kind developer please make an add-on?

I am using two computers: an iMac (late 2009) running 10.13.6 (High Sierra) and a Macbook Pro (13-inch, 2012) running 10.15.7 (Catalina).

Thank you!

K

Trying to use ProctorU with Firefox 104.0.2 on Windows 11 Home, and I am getting the following message : "Monitor Count : You may only use 1 monitor during your exam. Your monitor count could not be found". I searched for possible fixes, and someone mentioned removing fingerprinters, and possibly also remove cookies and tracking content from Firefox enforcement. I removed all 3 and that did not help. I also tried clearing cookies and site data and also cached web content, this did not help. Is there some other setting in Firefox that might be preventing the detection of the monitor count? Any suggestions on how to fix this issue?

When entering a local domain in the URL bar Firefox sends the request to a search engine instead of the DNS server. How can I stop this behaviour and switch back to how it was before?