All Products Support Forum

My browser updated and I seem to have lost all of my saved passwords. I signed in but none of them seem to be saved. Not sure how to get them back or where they went. Is there a way to recover or find them?

I use to click on PDF files and they would open and not download to my download folder. Well now every time i click on a PDF file it downloads it. I have tried every option in settings/general/apps and they still download in a folder. So I thought I would try MS edge and it does the same thing. Is it not the browser and was it in a MS update? It has never done this before. I don't want all these PDF files downloaded!

I'm uploading changed webpages to the internet on a daily basis, using Firefox. I'm Using Firefox version 100.0 now and I have discoverd a problem with version 100.0 . From Firefox version 99.01 and downwards, this problem never existed before. The refresh button in Firefox 100.0 ( Ctrl+R ) no longer works good anymore! Sometimes it works good, the other time it's not working correct anymore, you will not see the latest uploaded webpage on the internet. The only solution to this problem is bij closing Firefox and restarting it. Only then you will see the latest uploaded webpage on the internet. Please have a serious look at this annoying problem in version 100.0. This problem can only be discoverd by people who are uploading new webpages to the internet, not bij the regular internet-users/visitors.

Why can't I online shop with Mozilla? For months now I have had to go to another browser to use websites and make purchases. It doesn't happen 100% of the time, but enough to have me consider using a different browser permanently. I have used Firefox for years and don't want to change. But, when I need to purchase things or even pay bills and it won't let me continue on to a site, it's an issue. And yes, I have cleared cache and cookies and it doesn't seem to make a difference.

Specific examples: I logged into a store that I have purchased from before to make a new purchase. I can browse the website, but when I add to cart and try to check out, nothing. No message, not anything to help me know what the issue is. I go to Edge, pull up the site, and complete my transaction.

Today I tried to log onto a site that we just set up an account with yesterday. It's to be a guarantor on an apt for my son. We set up the acct and went today to finish the requirements and it won't let me access it. Just keeps scrolling. I go to Edge, log in with no trouble.

I am no longer able to log into Vanguard from Firefox. Login page is https://investor.vanguard.com/my-account/log-on. I had no issues until about three weeks ago. I have no issues when using Edge or Chrome.

Hi I have been having trouble using Firefox with the Vanguard website. I can log in to Vanguard just fine on Firefox. But when I try to open certain sections of the Vanguard site i get a blank page. For example: --a few weeks ago I went to the "Security" section of my Vanguard profile to see if Vanguard accepts security keys. I clicked on the "Security Keys" icon and got a blank page instead of a description. When I tried Chrome I got a the Vanguard description of how Vanguard works with security keys. --today I got a an email from Vanguard telling me to retrieve a message in my Vanguard message center. I logged onto Vanguard and went to the message center, clicked on the message and a blank page came up instead of my message. I could read the message when I used Chrome. I spoke to Vanguard and was told that they are "aware of the issue. with the Firefox browser and suggested using Chrome" It didn't sound like adjusting to Firefox was a priority for them. I would much prefer to use Firefox rather than Chrome but don't know how to proceed. I read through the solutions in the Firefox Help section relating to Vanguard but none of the questions/solutions appear to be on point. Any help or suggestions would be appreciated. Thank you.

Updating to version 98.0 onwards Firefox has started saving a copy of every pdf file I view (open) in my downloads folder.

My settings have not changed:

Tools->Settings->General->Applications: - pdf (application/download): Always ask - pdf (application/force-download): Always ask - pdf (application/pdf): Use Adobe Acrobat DC - pdf (application/x-download): Always ask

And when the "ask" dialog pops up, I choose "open".

I have tried all standard methods/troubleshooting, including resetting the handlers.json file.

The only way to avoid getting a copy in the downloads folder is if I choose "Open in Firefox" (application/pdf) instead of "Use Adobe Acrobat DC".

Any solution to this?

Thanks Michael

Firefox used to give the option to open a file without saving. Now it saves everything to my downloads folder with no option to just open. (I am aware Firefox used to save the opened files in temp). This causes major clutter in my downloads folder and big disruptions to my work flow. Sometimes I just want to view the file and not save it to my working folder (downloads).

Is there a workaround to save to opened files in temp and the saved files to download?

Does Firefox give 2 different "save to" options? One option for a location to save downloaded files and one option for a location to save opened files?

Hi everyone,

Up until the latest FF release, opening an .ics (calendar file) link defaulted to the OS's preferred application; in my case Outlook. Now, every time I click on an .ics link FF asks where I want to save the file. I schedule ZOOM meetings all day and heavily rely on this feature.

I tried looking in FF's Files and Applications section in settings and .ics is not even listed as a file extension. I don't know how to add it.

Any assistance is greatly appreciated.

Jose

I know Firefox recently changed some settings regarding automatic downloading of files, but I need to know how to stop Firefox from automatically downloading .pdf files that I view. Sometimes I just want to view a pdf without downloading the file. Firefox keeps automatically downloading the file, then after viewing it, I have to manually delete. I don't to do this! I just want to view the file and if I want to keep it, I'll save a copy. This is extremely annoying! Can I change the settings so that the file won't automatically save to my computer? Thanks

Up until today, PDF files would open automatically in Adobe where I could look at the file and print it. Today, Firefox will only allow the file to be downloaded. This causes me grief, an extra step. One of the main reasons I use Firefox is for this feature. Is there a way to change settings so that PDF files will always open in Adobe?

When I start to type a reply to a Facebook post, the page scrolls down so that the line I am typing disappears one line below the bottom of the screen. I have to scroll down to see what I'm typing. Also, it jumps down the same way whenever I hit the backspace key to edit what I'm typing.

I discovered a previous (archived) post on this forum that suggested using "about.config" and making sure that the value setting for browser.backspace_action is equal to 2. But that didn't change the annoying behavior. Is there any other value I should try? It's not clear what the number means.

Nor did setting browser.backspace to true (or to false) seem to help with the unwanted jumping upon use of the backspace key.

This only seems to happen with Facebook, but it's quite annoying.

Dear Forum,

I have not accessed my Devices since a few updates, I use to be able to rename devices, but in 99.01 I no longer see this as an option? I also have found that sometimes when I add a device is adds the Machine name which I prefer and today I logged out all of my devices and found that it added it and named it a generic name "Firefox 99, Windows 10" Which if grave concern as this could be Any Device. Can someone please let me know how this feature in version 99.01 is suppose to name computers and also can you still rename devices and if so how would you change the name, or if there is a link to documentation on this feature as it has changed. TIA for your help.

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? This is a screenshoot. Should i be worried? Thank you for help.

A couple users at our site intermittently receive a SSL_ERROR_BAD_MAC_ALERT error when navigating to Google in Firefox. This happens in Version 99.0.1 (64-bit) on Windows 10 computers. When the issue occurs, users can navigate to other websites without issues. Navigating to Google in a different browser works no problem. Restarting the browser will resolve the issue. Clearing cookies and site data has no effect. Users can also refresh the page after some time and the issue will go away.

Any idea as to why this is happening?

I have several windows open, each with different type tabs--i.e., dancing, gardening, etc. How do I save these windows so I can open them when I wish? I don't need them all open at the same time and having them all open uses up too many resources. Thanks in advance, Elizabeth

I run into this at least once a week, on sites that I know are completely legit, including sites that I recently visited successfully. Once it starts happening for a given site, I can't figure out how to get past it and regain access.

I've asked other folks to visit the same sites at the same time, and they can get through. I've tried accessing them on other devices on the same wifi network, and get through just fine. But I can't get to them any more on my main computer.

I've tried clearing cache and deleting cookies and data, and that hasn't helped.

I'm on Windows 10, and (now) Firefox 100.0. I'm in the UK, using Sky internet -- I don't know if that's relevant, but I didn't notice this problem before I moved here (from the US) last year.

As I said, I can still access the sites on another device (an iPad) on the same wifi, so I don't think it's the firewall in my router.

I don't have any antivirus installed -- just using Microsoft Defender. And I'm not using a VPN or anything like that. My browser privacy setting is "Standard"/

The only extensions I have installed are Facebook Container and LastPass.

What can I do to fix this? It's breaking the internet for me.