Showing questions tagged:

TB for Mac - lost connection to all my email accounts and all my email records

I had to restart my Mac. When TB restarted during relaunch of the Mac, it was like TB starting fresh. It didn't display my email accounts, or my folders with saved emai… (read more)

I had to restart my Mac. When TB restarted during relaunch of the Mac, it was like TB starting fresh. It didn't display my email accounts, or my folders with saved emails, etc.

I quit TB and looked for it in my Applications folder - and I found two versions of TB. Inside the Thunderbird folder was version 140.9.0esr. Outside the Thunderbird folder was version 150.0. See attached screen grab.

I thought I should try launching the newer version (which was outside the folder). So I moved the 140.9.0 version to the trash, then launched the newer version – and it had the same problem. It looked like I was starting TB from scratch.

Next I quit TB (the newer version) and moved the older version out of the trash and back into the TB folder and double-clicked on it. A dialog box popped up saying that the file is damaged and can't be launched.

So I tried launching the newer version again, and it still looks like starting from scratch.

I really hope somebody can help me solve this. I can't access any of my email accounts or any of my stored emails. I use email for work (as most of us do), so this is crippling me.

Thanks in advance for any help.

Solved 17 1 110

Recent update has broken my Bank Bill Pay capability

I am a TD Bank customer who uses their Bill Pay feature. A recent FireFox update now prevents me from completing my payment sequence. Please alert me how this can be fixe… (read more)

I am a TD Bank customer who uses their Bill Pay feature. A recent FireFox update now prevents me from completing my payment sequence. Please alert me how this can be fixed. I like the FireFox browser but will remove it from my computer if no fix is offered. When I use Google Crome I have no problem completing my payment sequence. Thank you.

Bill Gibbons

[redacted email from public]

Open 2 1 20

Why does upgrade to TB 128.x require administrator credentials to proceed? (bug1912234)

We've got around 2000 AD-joined windows 10 boxes, with TB as the mail client, for years. Users are connected as domain users (ie, non-admins). Now IIRC, first TB version … (read more)

We've got around 2000 AD-joined windows 10 boxes, with TB as the mail client, for years. Users are connected as domain users (ie, non-admins). Now IIRC, first TB version installed was 60. TB was updated throughout the years automaticall without a hitch, up to and including version 115.x.

With the advent of 128 we had started receiving calls from users stating that a message pops-up asking for credentials. Taking a closer look we discovered that each and every installation needed admin credentials to be able to do the upgrade to 128.

Is this a bug or normal behaviour? It is definitely a problem, especially for small organizations that do not know how to install manually an MSI of the latest version.

Archived 7 279

Thunderbird reconnection after 2 years?

What will happen if I reconnect Thunderbird to my email account after being disconnected for almost 2 years? I had to switch ESP's a couple years ago and have been using … (read more)

What will happen if I reconnect Thunderbird to my email account after being disconnected for almost 2 years?

I had to switch ESP's a couple years ago and have been using their web based email platform since, but a recent outage made me realize I should have on off-line platform again, and I really liked Thunderbird.

When I reconnect, will all the emails from the new ESP download to the inbox on Thunderbird all at once?

Thank you.

Archived 3 110

cAN I PLEASE ROLL BACK TO THE PRVIOUS VERSION THAT WAS WORKING FINE?

bold text PLEASE, PLEASE, PLEASE LET ME ROLL BACK TO THE PREVIOUS VERSION I HAD!!!! IT WORKED SO MUCH BETTER AND THIS IS NOT EVEN READABLE TO ME! NO ONE EVER REPLIES OR A… (read more)

bold text PLEASE, PLEASE, PLEASE LET ME ROLL BACK TO THE PREVIOUS VERSION I HAD!!!!

IT WORKED SO MUCH BETTER AND THIS IS NOT EVEN READABLE TO ME!

NO ONE EVER REPLIES OR ACTS ARROGANT THAT i COULD POSSIBLY THINK THAT, BUT IT IS SO VERY TRUE! YOU CAN'T EVEN GET THE FONT SIZE RIGHT IN SETTINGS! IT IS STUCK ON 5 AND EVERYONE IS OUT DOING SOMETHING ELSE BESIDES HELPING THE MESS IT IS!

IT IS AS THE POINT THAT IT SO SHOWS YOUR INDIFFERENCE THAT IT MAKES US REALLY MAD AT YOU.

YOU DON'T CARE ABOUT WHAT SERIOUSLY MATTERS TO US, NOT JUST EMOTIONALLY LIKE THESE PLAY BABIES WITH EXTRA TIME, BUT PEOPLE WHO NEED TO DO BUSINESS AND HAVE OTHERS LEANING ON THEM!

Archived 1 20

cannot move thunderbird data to new computer

I tried moving the data, but the issue i get when i try to open the Profile Folder in the troubleshooting information window, i get an error message saying the location i… (read more)

I tried moving the data, but the issue i get when i try to open the Profile Folder in the troubleshooting information window, i get an error message saying the location is not available I added a photo of the error message

Archived 1 40

I don't even know what the subject is. Thunderbird just disappeared of the PC..

I downloaded Thunderbird, set it up with 3 email accounts played around with it all afternoon, closed it then when I try and open it back up it's like it's not there at a… (read more)

I downloaded Thunderbird, set it up with 3 email accounts played around with it all afternoon, closed it then when I try and open it back up it's like it's not there at all. It takes me back the the 'thanks for downloading page and opens the bit for me to set up a new email. There are no folders there at all. All I can do is start afresh and enter the email addresses again. This can't be right???....

Solved Archived 4 70

Endless password check

First of all, I love your product. Have used it for many years.On a club computer trying to put it on my computer and it is endless checking passwords. No matter what I t… (read more)

First of all, I love your product. Have used it for many years.On a club computer trying to put it on my computer and it is endless checking passwords. No matter what I try when installing my yahoo in my or my gmail account

It has verified it with both email providers. The provider show the thunderbird is being used as a client. I have tried this with the email password and without no matter what I do I cannot get past this problem. I have windows ten

Archived 9 70

PDF Legal Size Printing Problem

The most recent update to Firefox, on each of our four Windows 10 systems, has a new glitch when printing PDF files. The particular files we're trying to print are in LEG… (read more)

The most recent update to Firefox, on each of our four Windows 10 systems, has a new glitch when printing PDF files. The particular files we're trying to print are in LEGAL SIZE format, and Firefox is compressing the text into a size that only uses half the page. This is true whether or not we select LEGAL SIZE in the printing interface, and regardless of the "Scale" setting. We had to switch over to printing these files with Adobe Acrobat, which worked fine.

Archived 7 220

I can't install the extension.

Since version 122 there is a problem with installing the Szafir SDK Web extension. It is necessary to be able to submit signatures online. After installing version 121, I… (read more)

Since version 122 there is a problem with installing the Szafir SDK Web extension. It is necessary to be able to submit signatures online. After installing version 121, I was able to add the extension. After updating Firefox to version 130, the Szafir SDK Web extension still works, wich is good. The problem is that not everyone will handle it this way.

I tried adding the extension manually, but the same message is always returned. "The add-on cannot be installed because it appears corrupted."

Is there any solution to this problem?

Archived 3 229

will this featuer eventually also come to europe?

hello, is just wanted to know if the new feature "Users in the United States and Canada can view local weather directly on the new tab page. Additionally, they have the o… (read more)

hello,

is just wanted to know if the new feature "Users in the United States and Canada can view local weather directly on the new tab page. Additionally, they have the option to select a specific location to see current weather conditions.", which was released with the version 130.0 also comes to europe someday?

Archived 1 220

Return Receipt

It seems from reading on forums and googling that there is a "return receipt" function in Thunderbird. My problem is I can't find it anywhere in my software. I've search… (read more)

It seems from reading on forums and googling that there is a "return receipt" function in Thunderbird. My problem is I can't find it anywhere in my software. I've searched in every category and can't even find an "Options" on the menu. I remember when Thunderbird did have a "return receipt" that was very easy to find. Now it seems that it has disappeared altogether. What gives?

Solved Archived 10 178