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manage account link does not work and profile pic won't populate

In the password login page in the upper right hand corner the manage account link takes me to "session expired" and my profile pic will not populate and my display name i… (read more)

In the password login page in the upper right hand corner the manage account link takes me to "session expired" and my profile pic will not populate and my display name is not displayed.

Any ideas why this might be happening?

It was fine and was displaying all the info and my old profile pic except I just went through a legal name change for gender affirming reasons (mtf) and when I changed it, it went blank and stopped functioning properly. It shows the new email only and clicking on that takes me to a "session expired"

https://accounts.firefox.com/settings?context=oauth_webchannel_v1&entrypoint=password-manager&uid=3d83334e2df54c189af324e342703f91&email=katophile6%40proton.me

I have to strip off everything but https://accounts.firefox.com and then sign in. ANd it lets me in.

But I see that I'm not signed into the browser and when I try, I used the auth code and it says bad request.

So since I changed my account name, I'm now locked out.

Asked by Kitty Fitz 5 months ago

Last reply by Kitty Fitz 5 months ago

Firefox crashes very often

hello, i have a huge issue with my firefox and i cant seem to fix it or somehow understand the cause why my tabs sometimes browser crashes unexpectedly and sometimes i ge… (read more)

hello, i have a huge issue with my firefox and i cant seem to fix it or somehow understand the cause why my tabs sometimes browser crashes unexpectedly and sometimes i get a blue screen on my laptop. maybe there is a problem with my pc but it doesnt change the fact why firefox tabs are crashing really often this is one of my latest crash reports: https://crash-stats.mozilla.org/report/index/3721bbdd-5f3a-4b02-bd0d-60c1e0250208

Asked by johny dep1 5 months ago

Last reply by jonzn4SUSE 5 months ago

Youtube player does not appear, only showing white

When I navigate to youtube and try to watch a video, the player does not load. It just shows white in the space where the player should be. No video, no audio, no nothing… (read more)

When I navigate to youtube and try to watch a video, the player does not load. It just shows white in the space where the player should be. No video, no audio, no nothing. No matter what video I click, the same thing happens. The only workaround I have found is that if I go to a page with an embedded youtube video, and click the "watch on youtube" link that appears in it, it will load a youtube page that can play videos normally. I can use that page to navigate youtube and it will operate normally. However if I type in youtube.com or get to the site some other way, the issue happens where it is only white space. It is very frustrating.

Asked by verdant.rivertree 5 months ago

Last reply by verdant.rivertree 5 months ago

Audio cuts out and crackeling sound.

The latest update of firefox 135.0 for Android has audio issues. When I listen to music on bandcamp or you tube the audio makes a crackeling sound with sporadic drop out… (read more)

The latest update of firefox 135.0 for Android has audio issues. When I listen to music on bandcamp or you tube the audio makes a crackeling sound with sporadic drop outs. My wi fi is a very stable fiber optic provider, I did restet the router and run speed test to double check. Not a problem with my Bluetooth headphones since I re paired them. I also re installed Firefox to no avail. Samsung internet has no audio issues currently. I turned off u block origin also. It seems to be isolated to firefox version 135.0. My system is Android 14 with ui 6.1 on a Samsung a23 5g. I have seen other users complain about this with no real answer. Spent a good part of the day trying to figure it out.

Asked by gemdrum 5 months ago

Last reply by GeorgeMobile 4 months ago

Trying to get NordPass to work

I had NordPass working on my MacBook Pro, so that the little NordPass icon appeared when I had to sign in to a site with my username and password. If it wasn't in NordPas… (read more)

I had NordPass working on my MacBook Pro, so that the little NordPass icon appeared when I had to sign in to a site with my username and password. If it wasn't in NordPass yet, NordPass would "watch" while I signed in somewhere, and then ask if I wanted to save that info, and I could say yes or no. But now I've installed NordPass again, and I'm not seeing the little green NordPass prompts. Where did they go? What did I do that caused them to disappear? I'm going to give up for the evening, but if you have any ideas about this, please share them. I will check back in tomorrow and attack the problem again, and will see your ideas then. TIA for any thoughts you might have about this.

Asked by zenmom101 5 months ago

Last reply by markwarner22 5 months ago

mACALFEE popup

I am being harassed DAILY by maAFEE popup which, DESPITE YOUR INACCURATE INSTRUCTIONS, I can't turn off. Thanks for forcing me to endure this daily harassment and, if BY… (read more)

I am being harassed DAILY by maAFEE popup which, DESPITE YOUR INACCURATE INSTRUCTIONS, I can't turn off.

Thanks for forcing me to endure this daily harassment and, if BY A MIRACLE, YOU HAVE A REAL SOLUTION, THAT CAN BE EXPRESSED IN TO THOSE OVER 20, ENGLISH, PLEASE ENLIGHTEN ME.

Having your help will be truly a miracle!@

Asked by John Herman 5 months ago

Last reply by markwarner22 5 months ago

  • Solved

Firefox 135.0 cant reach google.com

With Firefox 135.0 i cant reach google.com but google.se i can. I make daily images of C: and today i managed to go back one day to 2025-02-06 but accidentally chooses 2… (read more)

With Firefox 135.0 i cant reach google.com but google.se i can.

I make daily images of C: and today i managed to go back one day to 2025-02-06 but accidentally chooses 2025-01-06 and with the older version of firefox i could reach google.com

I have tried to delete cookies. DNS over HTTPS off. No proxy in connection. Add-ons off but to no avail.

Asked by Lars-Ivar Carlsén 5 months ago

Answered by Lars-Ivar Carlsén 4 months ago

Audio bugs on mobile (Android)

Hi, so I've been having Audio "Popping and Crackling" while using sites like YouTube. At first I thought it was earbuds going bad. But after listening to audio in differe… (read more)

Hi, so I've been having Audio "Popping and Crackling" while using sites like YouTube. At first I thought it was earbuds going bad. But after listening to audio in different apps the sound bug was not present. There's something wrong with audio in this bulid of

Firefox for Android 135.0 (Build #2016070975), hg-17c38d56ca55+ GV: 135.0-20250130195129 AS: 135.0.1

Asked by Jacob 5 months ago

Last reply by ApolloIsAirborne 4 months ago

Firefox 135.0 conflict with Outlook

Why does Firefox 135.0l not allow sending emails via Outlook? Repeating redirects detected. clientIPAddress 68.13.174.72 X-ClientId: 76D35CD4C3AA4891AB2A5745F0ED325B X… (read more)

Why does Firefox 135.0l not allow sending emails via Outlook?

Repeating redirects detected.


clientIPAddress 68.13.174.72 X-ClientId: 76D35CD4C3AA4891AB2A5745F0ED325B X-Redir-Error AsMgcsYBzMnOKJZI3Qg|AsMgcsYBKQUkJ5ZI3Qg|AsMgcsYBjLWOJZZI3Qg|AsMgcsYBpo7hI5ZI3Qg|AsMgcsYBBlnEIZZI3Qg|AsMgcsYBIsGkH5ZI3Qg|AsMgcsYB6IjFHZZI3Qg|AsMgcsYBaHQrHJZI3Qg|AsMgcsYBnoh5GpZI3Qg|AsMgcsYBCsEMGZZI3Qg|AsMgcsYB7_qAF5ZI3Qg X-FEServer CH3P220CA0008 Date:2/8/2025 11:13:12 PM

Asked by jkwood307 5 months ago

Last reply by LC 4 months ago

  • Solved

Sponsored shortcuts can not be disabled

I've never had sponsored shortcuts and suddenly today I've got them. I've attempted the disable the "sponsored shortcuts" on my desktop however its greyed out. Starting… (read more)

I've never had sponsored shortcuts and suddenly today I've got them. I've attempted the disable the "sponsored shortcuts" on my desktop however its greyed out.

Starting state - Shortcuts selected, sponsored selected and grey Procedure: 1.) Deselect shortcuts, select shortcuts, sponsored becomes cyan 2.) Click sponsored, it becomes grey again 3.) Deselect shortcuts, select shortcuts, sponsored becomes cyan (again) 4.) Click sponsored, it appears deselected 5.) Hit refresh and it returns to starting state

I do not edit my GPO or registry, settings are not controlled by an organization, I am not confusing sponsored shortcuts with pinned search engines.

Asked by Redacted 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

HDR video on YouTube is showing apparently maximum brightness

I've noticed that HDR content on YouTube plays at apparently maximum brightness, which is overwhelming. The same video using Google Chrome behaves as expected. For exampl… (read more)

I've noticed that HDR content on YouTube plays at apparently maximum brightness, which is overwhelming. The same video using Google Chrome behaves as expected. For example:

https://www.youtube.com/watch?v=Xod2xiLA9CM

I'm running FF v135.0 and Chrome v133.0.6943.54. When using Chrome, the video brightness matches system brightness settings on my Macbook Pro (running Sequoia 15.3) but when I use FF, the video itself is incredibly bright, as if the white levels have been maxed out. It seems to be a problem with handling the HDR content. Even stranger, it's as if the browser is able to increase my screen brightness itself, but only in the video pane. I doubt that's actually happening, but that's what appears to happen. If I switch to another tab and then back to the video, it takes a few seconds for the video pane to increase extreme levels.

Also, I tried to take a screenshot of it but the screenshot doesn't show the extreme bright levels that I see when I'm using the browser.

Asked by John Neiberger 5 months ago

Last reply by John Neiberger 4 months ago

Facebook-

My cellphone quite working. Said I have installed the wrong pass code, while this was going on- went to sign into Facebook which I saved the password so I would not have… (read more)

My cellphone quite working. Said I have installed the wrong pass code, while this was going on- went to sign into Facebook which I saved the password so I would not have to repeat all the time- now I am locked out of Facebook- them saying something like " I was scrolling to fast and pasting to fast"- not sure what they mean by that- but can you clear up these issue or offer some advise. Apple had my husband re-install software on Apple I phone 14 Pro- and it keeps stopping after a short distance of installation- and I need the phone for my cochlear implant- for the program on the i phone- thank you if you can help.

Asked by durcilla1 5 months ago

Last reply by markwarner22 5 months ago