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Firefox unable to Print a PDF

Hello there, I'm a relatively new adopter of Firefox so please bear with me. First off let me say that my Brother Printer is working fine. Word documents as well as non… (read more)

Hello there,

I'm a relatively new adopter of Firefox so please bear with me.

First off let me say that my Brother Printer is working fine. Word documents as well as non-PDF documents print correctly and cleanly from 3rd party applications as well as Firefox. That is until I open up a PDF document and attempt to print it and see: "Printer in an error state." Clearing out the print cue and or restarting the printer, does nothing to resolve this issue.

See attached image from the printer cue.

Digging into my system (Windows 11) everything appears fine, drivers are up-2-date, and all other applications that can use the printer do so without issue. Briefly re-installing Chrome, I'm able to print the PDF without issue. Which strongly suggests that this is an issue native to the Firefox browser. Odds are if I'm seeing this issue, loads of other users are as well.

Looking forward to your replies.... Thank you in advance for your time and consideration.

-Kevin

Asked by Kevin Stonehouse 4 months ago

Last reply by markwarner22 1 month ago

Lost a several year long session for updating the app on ios

I have maintained important tabs on firefox ios for several years. It has done well to remember my session/tabs during updates, crashes etc. I have sync set up and just h… (read more)

I have maintained important tabs on firefox ios for several years. It has done well to remember my session/tabs during updates, crashes etc. I have sync set up and just hit "sync now" before updating to the latest ios version. First time ever my session is totally reset and all tabs are gone. Please tell me there is a way to restore my session from before the update, I will never get some of those links back. As I said I hit "sync now" and made sure it was current, but my understanding is that just updates my access to the session that is currently on my desktop from my phone. Can I get on my desktop and find the phone session that I syncd before updating? Can support find a previous session somewhere?

Asked by gobacktoforever21 4 months ago

Last reply by gobacktoforever21 4 months ago

  • Solved

YouTube wants me to leave Firefox

I just updated Firefox to version 135.0 on my mobile and now I get this really annoying thing: Everytime I open a tab to go on the YouTube website, it asks me if I want … (read more)

I just updated Firefox to version 135.0 on my mobile and now I get this really annoying thing:

Everytime I open a tab to go on the YouTube website, it asks me if I want to leave Firefox and use the YouTube app. Every single time. And it even launched it once without asking me.

I don't want to use the YouTube app, how can I make this stop?

Have a good day!

Asked by Nils 4 months ago

Answered by chandu sharma 4 months ago

Can't keep pinned tabs

Firefox will not longer close without also closing my pinned tabs which pretty much defeats the purpose of pinning tabs for later and makes it much harder to keep track o… (read more)

Firefox will not longer close without also closing my pinned tabs which pretty much defeats the purpose of pinning tabs for later and makes it much harder to keep track of things. I didn't notice the first time and lost my pinned tabs that had been there for months, I immediately put them back but now everytime I try exiting firefox it informs me i'm about to close however many tabs are open + the pinned tabs. Does anyone know how to solve the problem/what might be causing it.

Asked by Lucifer 4 months ago

Last reply by an.beu 3 months ago

How to syncronise passwords and bookmarks from android phone to PC?

I can see no way to download passwords or bookmarks on my android phone, so I can email them to myself, open on my PC and add them to PC Firefox. I have signed in to the … (read more)

I can see no way to download passwords or bookmarks on my android phone, so I can email them to myself, open on my PC and add them to PC Firefox. I have signed in to the same account on both devices, and turned sync on on both devices. I receive no passwords or bookmarks on the PC. I had to re-install Windows 11, and now I cant get my passwords or bookmarks onto my PC.

Cannot take screenshot of passwords on android - screenshot is blank.

Asked by tootaboo 4 months ago

Last reply by markwarner22 4 months ago

  • Solved

Playing video on bilibili can't use hardware decoder

I just need how to make use of the hardware decoder on bilibili.com when I watching videos by Firefox android I have tried to solve this problem by using AI,but I have f… (read more)

I just need how to make use of the hardware decoder on bilibili.com when I watching videos by Firefox android

I have tried to solve this problem by using AI,but I have followed the steps given by Deepseek, I have made sure my device are support HEVC and AVC hardware decoding (Snapdragon 870), I also tried to switch my UA to Safari 18, MacOS X, it couldn't help either,but I do the same steps on Edge Canary it works. It bothered me a lot,every time I switched the quality options to 8k,the video playback becomes very According to edge://gpu, I'm very sure 8k video hardware decoding is available on my device. Thank you weather you can or cannot solve my problem.

(Sorry about my poor English, I'm still studying it in school)

Asked by withoutnames773 4 months ago

Answered by withoutnames773 4 months ago

Lost old password manager

bold textPasswords and Sign In Hi, I had some hardware problems on my old PC and for some reason most likely to do with accounts when I restarted on Win 11 on new PC I … (read more)

bold textPasswords and Sign In

Hi,

I had some hardware problems on my old PC and for some reason most likely to do with accounts when I restarted on Win 11 on new PC I had lost the majority of passwords saved to the Browser Password manager.

I have lost my old email address and am having some issues working out whether for some reason on the old system I was using my old email address to log in.

Is there any workaround to trying to determine whether I have a seperate account possibly linked to old mobile or email account that may link to the Password manager that contains my old PC systems password link.

I am setting up a more secure way to save passwords also? Is it better to use a portable hard drive rather than something cloud based for passwords?

I am a senior and at times do make some elementary mistakes with digital literacy so sympathetic answers would be greatly appreciated.

Richie

Asked by richie.scutt 4 months ago

Last reply by cor-el 4 months ago

FF slow

I'm very frustrated with FF. It's running slow. Downloads are slow etc. I've tried everything that FF has recommended up to and including "refresh" with no effect. It's … (read more)

I'm very frustrated with FF. It's running slow. Downloads are slow etc. I've tried everything that FF has recommended up to and including "refresh" with no effect. It's getting to the point I'm considering not using FF. Does anybody have any suggestions?

Asked by arejfour 4 months ago

Last reply by wiredgorilla 3 months ago

SQL program

Unable to connect Firefox can’t establish a connection to the server at 127.0.0.1:8080. The site could be temporarily unavailable or too busy. Try again in a few mom… (read more)

Unable to connect

Firefox can’t establish a connection to the server at 127.0.0.1:8080.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

HOW TO CONNECT

Asked by San Mathi 4 months ago

Last reply by TyDraniu 4 months ago

data sync

I want to synchronise my Firefox account on Windows after having done this on Linux. Both run on the same laptop. I can't find the scan function in Firefox on my mobile t… (read more)

I want to synchronise my Firefox account on Windows after having done this on Linux. Both run on the same laptop. I can't find the scan function in Firefox on my mobile to complete the sync.

Asked by irishmaninberlin 4 months ago

Last reply by jonzn4SUSE 4 months ago

Mail.yahoo.com not working on my browser

Hi my all mail.yahoo.com accoutns are not working on my mozilla firefox browser. It was working 2 days ago. Now, when I try to longin to mail account shows message conn… (read more)

Hi my all mail.yahoo.com accoutns are not working on my mozilla firefox browser. It was working 2 days ago. Now, when I try to longin to mail account shows message connectivty issue with my internet, which is fine connect to some other website. When I am using firefo on other computers my mail.yahoo.com works, also on this computer, when I use crome or microsoft edge browser mail.yahoo.com works.

I also tried refresh and uninstall/reistall options. Still not working,

Please let me know what will be wrong on this computer firefox.

Thanks

Alkesh Khatri

Asked by alkesh.khatri 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Solved

Firefox 135.0 cant reach google.com

With Firefox 135.0 i cant reach google.com but google.se i can. I make daily images of C: and today i managed to go back one day to 2025-02-06 but accidentally chooses 2… (read more)

With Firefox 135.0 i cant reach google.com but google.se i can.

I make daily images of C: and today i managed to go back one day to 2025-02-06 but accidentally chooses 2025-01-06 and with the older version of firefox i could reach google.com

I have tried to delete cookies. DNS over HTTPS off. No proxy in connection. Add-ons off but to no avail.

Asked by Lars-Ivar Carlsén 4 months ago

Answered by Lars-Ivar Carlsén 3 months ago

"Your Firefox has been updated" message won't go away

Every time I start Firefox after closing it, I get a screen saying "Your Firefox has been updated" plus an announcement about editing PDFs in Firefox. My degault home sc… (read more)

Every time I start Firefox after closing it, I get a screen saying "Your Firefox has been updated" plus an announcement about editing PDFs in Firefox. My degault home screen does not appear unless I click the "home" icon. This is frustrating, because the update message just won't go away.

The URL for that irritating message is: https://www.mozilla.org/en-US/firefox/135.0/whatsnew/?oldversion=134.0.2&utm_medium=firefox-desktop&utm_source=update&utm_campaign=135

I've attached a screenshot to show this, hoping you can suggest a way to fix the issue.

Asked by peithmans 4 months ago

Last reply by caldwell56 3 months ago

every thing went wrong hope I wasn;t hacked. I thank you for your help and hope I got it right now. At almost 80 years old I find this all very confusing especially as I live alone and family live so far away almost 200 kms

I think you have helped , it was all messed up and I wont know if it right again till I get back into work the computer Wish me luck

Asked by c.till45 4 months ago

Last reply by markwarner22 4 months ago