Showing questions tagged:

RootsMagic dot com "Chat" button not showing on browser window

Rootsmagic.com has a "Chat" button on the lower right corner of it's screens. Except I can't see it; Firefox seems to be blocking it. (At least that's what the Rootsmag… (read more)

Archived 1 181

Firefox ESR crashes when a tab runs multimedia content or when a tab is closed

Hello, Since yesterday, the Firefox web browser crashes systematically. This has happened well over a dozen times. I've tried multiple step-by-step solutions: deactivatin… (read more)

Hello, Since yesterday, the Firefox web browser crashes systematically. This has happened well over a dozen times. I've tried multiple step-by-step solutions: deactivating extensions, troubleshooting mode, repairing firefox, uninstalling and installing Firefox, trying several versions of Firefox (Quantum, ESR, Nightly), downgrading to an earlier version, uninstalling and completely cleaning Mozilla folders on AppData, deactivating graphics/hardware acceleration...

At one point, Firefox was crashing after ten seconds of watching a video on Youtube or another platform. After reinstallation, video playback no longer causes the browser to crash, but closing a tab does.

I am currently using Mozilla ESR 115.12.0. After reinstalling, I lost all the reports I sent. Nevertheless, I was able to reproduce the crash to give you the ID: [https://crash-stats.mozilla.org/repor.../a2d0f5de-d03f-450b-88f8-a8fdc0240705] Another crash report : [https://crash-stats.mozilla.org/repor.../71c602f6-c682-4158-9880-24d6a0240705]

According to the crash table, the reason for the crash is as follows: EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_GUARD_ICALL_CHECK_FAILURE This reason appears on all crashes.

Thank you.

Archived 1 138

Terminal command to determine if ESR is installed (OS X)

Google provides a different key to differentiate installed copies of Google Chrome (standard or "Google Chrome for Work") in this file: "/Applications/Google Chrome.app/… (read more)

Google provides a different key to differentiate installed copies of Google Chrome (standard or "Google Chrome for Work") in this file:

"/Applications/Google Chrome.app/Contents/Info.plist"

Google Chrome:
<key>KSBrandID</key>
<string>GGRM</string>

Google Chrome for Work:
<key>KSBrandID</key>
<string>GGRO</string>

Is there such an identifier on Firefox vs Firefox ESR?

Thanks, Don

Solved Archived 4 292

Particular Images not Shown with FF on Linux

Hi, more Details concerning the problem you can see here ! It should be great if you could help us with some diagnostics, for example why the problem only appears with F… (read more)

Hi,

more Details concerning the problem you can see here ! It should be great if you could help us with some diagnostics, for example why the problem only appears with FF on Linux, not with FF on WIN.

STR:

  1. Launch Linux FF
  2. Visit this page "Potential issue with plugin PITM" (Preview here
  3. Because you will need an Account for visiting account please follow "Konto eröffnen" (Create Account) instructions).
  4. After my approval for the account please visit again "Potential issue with plugin PITM"
  5. Click "1.png" Below heading "Attachments", that should work without problems.
  6. Close image view
  7. Move Mouse pointer to image below heading "My test with a screenshot" – should become magnifier
  8. Now Click that image
  » Expected (and so it does with WIN): Big image opens in new TAB
  » Actual:  New TAB opens, but without image view.

What are your results? FF Linux Problem or something else?

Solved Archived 3 35

Uncaught Out of Memory Error Despite Ample RAM Availability - Firefox 126.0a1

Hi, I am encountering an issue where Firefox throws an "Uncaught out of memory" error in the console, despite my system having ample RAM available. Here are the details o… (read more)

Hi,

I am encountering an issue where Firefox throws an "Uncaught out of memory" error in the console, despite my system having ample RAM available. Here are the details of the problem:

  • Error Message in Console: Uncaught out of memory
  • Memory Usage Observed: Using about:processes, I noticed that Firefox's maximum memory usage caps at around 7GB.
  • System Specifications: The machine running Firefox has 128GB of RAM, so there should be plenty of memory available.
  • Firefox Version: 126.0a1

Given the significant amount of RAM available on my machine, it seems unusual that Firefox would hit a memory limit at just 7GB. I suspect there might be a bug or a misconfiguration causing this issue.

Can you please assist in diagnosing and resolving this problem? Are there any settings or configurations I should adjust, or is this a known issue with the current version of Firefox?

Thank you for your help.

Archived 2 129

Daily Mail . com why cant I access please ?? I live in Wales UK

Secure connection failed and Firefox did not connect Firefox Last updated: 01/16/2024 39% of users voted this helpful This article explains why you may see a Secure Conne… (read more)

Secure connection failed and Firefox did not connect Firefox Last updated: 01/16/2024 39% of users voted this helpful

This article explains why you may see a Secure Connection Failed or a Did Not Connect: Potential Security Issue error page, and what you can do.

   If you see a Warning: Potential Security Risk Ahead error page, see What do the security warning codes mean? and How to troubleshoot security error codes on secure websites.
   To troubleshoot other error messages, see Websites don't load - troubleshoot and fix error messages. 

Table of Contents

   Secure connection cannot be established
       Secure Connection Failed
       Did Not Connect: Potential Security Issue
   Website issues
       TLS version unsupported
       HSTS required
   Security software conflict
   Incorrect system clock
   Other secure connection issues

Secure connection cannot be established

When a website that requires a secure (HTTPS) connection tries to secure communication with your computer, Firefox cross-checks this attempt to make sure that the website certificate and the connection method are actually secure. If Firefox cannot establish a secure connection, it will display a Secure Connection Failed or Did Not Connect: Potential Security Issue error page. Secure Connection Failed

A Secure Connection Failed error page will include a description of the error and a Try Again button. There is no option to add a security exception to bypass this type of error.

Fx97SecureConnectionFailed ~~~ The url gives me this can you help please its not bitdefender total security blocking it I dont think https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect?as=u&utm_source=inproduct

Archived 2 387

firefox intermitent flickering

Firefox on new laptop windows 11. (AMD Ryzen 7 5800HS with Radeon Graphics) Firefox on new laptop windows 11. (AMD Ryzen 7 5800HS with Radeon Graphics) Have noticed only … (read more)

Firefox on new laptop windows 11. (AMD Ryzen 7 5800HS with Radeon Graphics)

Firefox on new laptop windows 11. (AMD Ryzen 7 5800HS with Radeon Graphics)

Have noticed only when i use Firefox i get intermittent flickering on the screen. It does not effect browsing, though it has frozen on a couple of occasions. I don't know if that is connected or just something else.

I have tried two trouble shoot 'fixes' i found whilst looking for a solution and neither have worked.

1 - turning off recommended performance settings and hardware acceleration. 1b - turning hardware acceleration back on.

2 - checking in troubleshoot mode to see if it's an extension. Flickering happened in troubleshoot mode too.

Archived 5 236

HTML files' extension changed during download

I'm using Firefox 126.0.1 (64-bit) in Windows 11. I needed to download two files named index.html (in different source directories) from my company's content management s… (read more)

I'm using Firefox 126.0.1 (64-bit) in Windows 11. I needed to download two files named index.html (in different source directories) from my company's content management system. Both got downloaded as index.htm. They were the right files... only the extension was changed.

I spoke to the person who maintains the content management system. They tested it and said it's not doing that, must be the browser.

That sounds fantastic to me, but I looked through the support messages here and found several about files whose extensions were changed on download; for example from .loa to .mp3. No explanations or workarounds, though.

Can anyone shed light on this?

Archived 1 113

Pause before sending mail

My husband and I have identical Thunderbird installations on identical Windows 7 machines, and for years we have been using 'QuoteAndComposeManager version 0.4.1. This a… (read more)

My husband and I have identical Thunderbird installations on identical Windows 7 machines, and for years we have been using 'QuoteAndComposeManager version 0.4.1. This allows us to set a 'pause' of 20 seconds between the time we click on Send and the email actually gets sent (it's amazing how many errors you can find in 20 seconds). This feature is still working fine on my machine, but on his it has been disabled with the message that it is incompatible with Thunderbird 60.3.0.

Two questions here: My update history shows that I am set for automatic updates, but the last one was to version 52.9.1 on 16 July 2018. This probably explains why I can still use the QandCManager, but why are we getting updates at different times?

More importantly, is there some other add-on that we can use to get this time-delay option? I have gone to the original developer's website but he does not seem to have a later version.

Many thanks.

Solved Archived 5 315

severely broken webpage loading (for specifically roblox)

this is definitely a unique issue i have not ever had, LOL i'm running into a very strange issue where only the roblox page is not loading properly. everything else seems… (read more)

this is definitely a unique issue i have not ever had, LOL

i'm running into a very strange issue where only the roblox page is not loading properly. everything else seems to work just fine; trying to load roblox on google chrome works fine too! ive turned off my extensions and run it in troubleshoot mode, i've updated the browser and my pc and my drivers, nothing seems to want to fix it. i'm not very sure what's going on. it's very funny, but definitely troublesome- the website is not navigatable in this state.

it randomly popped up like this last night, i was under the impression roblox itself was down because my friend in the call at the time had been talking about how slow the site is. upon digging deeper and asking around, nobody else is having the issue i'm having so i'm lead to believe its a me issue

Solved Locked Archived 1 837

UI Rendering error Windows ARM64

Fully patched Windows 11 on ARM Windows Surface Pro X SQ2 What I see: Misrendering of UI elements and some elements of webpages. Rectangular areas of all white with white… (read more)

Fully patched Windows 11 on ARM Windows Surface Pro X SQ2

What I see: Misrendering of UI elements and some elements of webpages. Rectangular areas of all white with white on white text e.g. tab labels, settings page, etc.

What I tried. Uninstalling FF Reinstall FF Refresh settings

None of these fixed the problem for me.


Uninstalled Firefox Reinstall of Firefox

Archived 1 94

URL suggestions don't show bookmarked or pinned sites as first option

Hello, everytime I want to open a website that I frequently use, Firefox fails to suggest it as first and rather suggests the "base" url. Example: I want to open https:/… (read more)

Hello, everytime I want to open a website that I frequently use, Firefox fails to suggest it as first and rather suggests the "base" url. Example: I want to open https://www.arabdict.com/en/deutsch-arabisch but typing "ara" in the URL input field always suggests https://www.arabdict.com although the first link is both bookmarked and pinned on home. Can someone tell me how to fix this if it's even fixable yet? Chrome does this if you want to compare the user experience I'm missing since switching to Firefox. Thank you!

P.S: sorry for the first screenshot, I couldn't catch the suggestions menu with the built in screenshot tool.

Archived 1 29

video codec may be failing on newer format?

I have noticed in the past few weeks or so, many video play backs are erroring out on google/news: Example: https://6abc.com/post/middle-schoolers-create-20-fake-tiktok-a… (read more)

I have noticed in the past few weeks or so, many video play backs are erroring out on google/news: Example: https://6abc.com/post/middle-schoolers-create-20-fake-tiktok-accounts-impersonating/15039963/


Message is: Media could not be loaded, either because server or network failed or because format is not supported.

IMO not a network issue......

Thanks John Hutchins

Archived 1 126

Yahoo email account won't open

I have been trying for a house but won't open, so I tried another Browser and the Email account opened first time. What have I done work or what can I do to fix. Firefox… (read more)

I have been trying for a house but won't open, so I tried another Browser and the Email account opened first time. What have I done work or what can I do to fix. Firefox is my #1 Browser. Email removed for privacy

Archived 1 45

Access Denied

Why am I getting the message below every time I try to go on the The Great Courses website? The Great Courses Customer Service Dept it is Firefox that is blocking me from… (read more)

Why am I getting the message below every time I try to go on the The Great Courses website? The Great Courses Customer Service Dept it is Firefox that is blocking me from accessing their website. Please tell me how to correct the problem.

"You don't have permission to access "http://thegreatcourses.com" on this server.

Thank you.

Archived 2 177

Mozila Bookmarks

Hi I have lost all my bookmarks. I bought a new device. On downloading Firefox the the bookmarks toolbar was Google's. Now Firefox on my other devices has the the Google… (read more)

Hi I have lost all my bookmarks. I bought a new device. On downloading Firefox the the bookmarks toolbar was Google's. Now Firefox on my other devices has the the Google bookmarks toolbar. Help please.

Archived 2 223

Substack reloading every few seconds

Hello, Today I was writing a draft post on Substack and the screen refreshed every few seconds. Possibly when Substack was saving changes. Each time it did this, the scre… (read more)

Hello, Today I was writing a draft post on Substack and the screen refreshed every few seconds. Possibly when Substack was saving changes. Each time it did this, the screen would go blank for an instant and refresh, and then I would have to click to place my cursor where it had been.

This is new as of this week. I was not writing on Substack using Firefox last week.

Firefox version 128.0, on Windows 10 Home v 22H2

thanks Chris.

Archived 2 192

YouTube Home is completely blank does show nothing

When I open my youTube home in Firefox browser is completely blank nothind is showing I don't have this problem in other browser. I have tried in the settings to turn the… (read more)

When I open my youTube home in Firefox browser is completely blank nothind is showing I don't have this problem in other browser. I have tried in the settings to turn the history on and off but nothing has changed.

Archived 3 37