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  • Solved

Firefox on MacOS Tahoe "freezes" after closing and re-opening my laptop

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen… (read more)

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen. It will be frozen in the sense that I am unable to interact with any tabs or anything until I manually quit Firefox and reopen it (which automatically reopens all my tabs), making it usable again. This doesn't happen every time I close and reopen my Mac, but it definitely happens the majority of the time and makes the browser hard to use.

I've attached a screenshot of what a new window looks like when Firefox is frozen. It looks just like a Firefox window when unfocused.

Notes:

  • It doesn't entirely freeze Firefox. In fact, I can "switch" to a different tab by clicking on the tab and then shutting and reopening my laptop again. The new tab will show on reopening but Firefox will still be frozen. This process can be repeated.
  • I can pretty consistently replicate the bug by shutting my laptop, waiting 10 seconds, and reopening it. This will almost always result in the freeze.
  • The bug still happens if I'm not focused on the Firefox window but on a different app.
  • The bug doesn't seem to happen if I just lock my screen but don't shut it closed.

Things I've tried that haven't fixed it:

  • Updating my OS.
  • Restarting my laptop.
  • Disabling hardware acceleration.
  • Disabling themes and extensions.
  • Deleting and reinstalling Firefox, including deleting the user data in the "Library/Application Support" folder.

Let me know if there's any more information I can provide or fixes I can try. Also let me know if I should go ahead and file a Firefox bug report for this. Thank you.

Asked by leejasper851 1 month ago

Answered by leejasper851 3 weeks ago

  • Solved

Firefox 144.0.2 (64-bit) WIN freezes with youtube

Since a month or so, Firefox browser freezes when playing youtube videos. Simply closing the app and restarting won't do the trick, I am forced to open the WIN Task Manag… (read more)

Since a month or so, Firefox browser freezes when playing youtube videos. Simply closing the app and restarting won't do the trick, I am forced to open the WIN Task Manager and manually "end task" before I can watch youtube videos again ... until an hour later, or lucky a day later, the same drama unfolds. I run the newest version of each, Firefox and Windows 11. No new extensions or plugins have been added recently. What is to do here? I'm since Netscape on this route and would hate to switch to another browser... :-) Thanks in advance!

Asked by MalDenken 2 months ago

Answered by MalDenken 2 months ago

Firefox 141.0 slow and glitchy on dynamic sites, 140.x and other browsers not affected

Since updating to Firefox 141.0 (Win11), I've had issues with performance and on-screen behaviour of dynamic web pages/sites. The problems do not manifest on Chrome, or o… (read more)

Since updating to Firefox 141.0 (Win11), I've had issues with performance and on-screen behaviour of dynamic web pages/sites. The problems do not manifest on Chrome, or on a reinstalled version of Fx 140.0.4 on the same computer running at the same time (and with copy of original profile's data files, extensions etc.), they do manifest on a new Firefox 141.0 profile with only one tab open.

The problem happens on dynamic pages (e.g. gmail.com, boardgamearena.com/lobby) but doesn't seem to happen on static pages. Note that this doesn't depend on page elements moving around the visible window (e.g. panels opening and closing).

The manifesting problems:

  • Screen pointer rapidly switching between standard arrow pointer, mouse with index finger (clickable link) and serifed-style insertion bar, even when positioned on a part of the page that is not a link or a text box. Video (MP4, <1MB) showing behaviour at https://imgur.com/a/absjTh4.
  • Browser intermittently fails to respond to browser actions (mouse clicks, keyboard entry)
  • Small increase in browser CPU usage

Problem is worse if general CPU usage (from other applications) is already high - low CPU usage reduces but doesn't eliminate the problem. (Established by changing my BOINC settings and/or snoozing BOINC and observing; I have a gadget that monitors CPU and other resource usage.)

The fact that I can see the problem occurring on Fx 141 but have Fx 140.0.4 working fine at the same time on the same page, suggests that this is a Fx 141 issue. Regular malware scanner and an alternate found no issues.

Happy to do more diagnostic testing if it's helpful.

Asked by paddles1 5 months ago

Last reply by paddles1 4 months ago

34+ Firefox processes open using up all my memory

Im using Windows 10 Pro 64 bit on a Asus laptop with 32GB RAM in it and a i9-9980HK @ 2.40GHz. It has a GeForce RTX 2060 graphics card in it with 6GB memory. I use it for… (read more)

Im using Windows 10 Pro 64 bit on a Asus laptop with 32GB RAM in it and a i9-9980HK @ 2.40GHz. It has a GeForce RTX 2060 graphics card in it with 6GB memory. I use it for work and need to have multiple tabs open at a time as a result. I always have at least 4 tabs and can sometimes get up to around 10. I also have Zoom running as well.

I keep seeing a ton of Firefox processes open when I look at Task Manager. Attached is a screenshot I just took with 7 tabs open. It shows 34 processes in the first clump with more open outside of that one.

I unchecked Use recommended performance settings and checked Use hardware acceleration when available but all that did is lower the amount of RAM being used by 100MB. I have 2 extensions enabled in Firefox, AdBlocker for YouTube and AdBlocker Ultimate. They have never been a problem before. This lag and massive overusage of RAM has only started in the last couple of weeks.

Anyone know why this is happening or how to reduce how much RAM Firefox is using? I like this browser and would have to have to switch to another one. Thanks in advance.

Asked by moonie1 4 months ago

Last reply by jonzn4SUSE 4 months ago

keyboard inputs not being accepted

When typing to search, address etc keyboard inputs are not being accepted. The typing here is fine but attempting a search or entering a url or even the space bar nothing… (read more)

When typing to search, address etc keyboard inputs are not being accepted. The typing here is fine but attempting a search or entering a url or even the space bar nothing happens.

Asked by ecb 1 month ago

  • Solved

Firefox becomes very slow or stops responding when viewing shop drawings

I run a drafting site where we share shop drawings for contractors and architects: https://usadraftsman.com Whenever I open these drawing preview pages in Firefox, the b… (read more)

I run a drafting site where we share shop drawings for contractors and architects: https://usadraftsman.com

Whenever I open these drawing preview pages in Firefox, the browser gets slow or sometimes becomes unresponsive. The same pages load completely fine in Chrome, so I’m trying to understand what might be causing this only in Firefox.

Most of the previews are large drawings or viewer embeds, so maybe Firefox is struggling with rendering them. I tried clearing cache and turning off extensions, but the issue still comes back.

If anyone has dealt with similar heavy graphics or rendering issues in Firefox, what should I check or adjust? Any suggestions would be appreciated.

Asked by William Smith 1 month ago

Answered by jonzn4SUSE 1 month ago

Firefox (Android) Keeps Reloading Sites When Switching Apps

When switching apps from Firefox to other apps, it almost always reloads the webpage. This is annoying in the certain scenarios 1. After I enter my username, it goes to … (read more)

When switching apps from Firefox to other apps, it almost always reloads the webpage. This is annoying in the certain scenarios

1. After I enter my username, it goes to a password page. I switch app to my password manager to copy my password. Comes back to Firefox and it refreshes, going back to username screen. Impossible to login. 2. After I enter my username and password, I need to go to SMS or Outlook app or Authenticator app to obtain the MFA code. Comes back to Firefox and it refreshes, going back to the login screen. Impossible to login.

This happens to various websites. I have no issue with Chrome or Brave on the same phone. I even tried terminating all apps leaving with just Firefox and the same symptom happens. Memory is sufficient, my phone has 12GB of RAM.

Asked by alanwolfen 1 month ago

Camera is on notification doesn't disappear after closing tab

I used camera inside a tab and then closed the tab. I get the "Tap to open the tab that's using your camera." notification. If I tap it redirects me to home page in Firef… (read more)

I used camera inside a tab and then closed the tab. I get the "Tap to open the tab that's using your camera." notification. If I tap it redirects me to home page in Firefox. If I swipe right or left won't close the notification (seems to be glued).

It's the second time I'm confronting this. It disappears only if I restart the phone.

Asked by florea 1 month ago

Firefox appears to be running multiple times and slowing down performance.

(My laptop is very slow. I have cleaned the cashe, performed disc cleanup, cleaned the memory, and everything i can think of. I opened task manager and see that multiple … (read more)

(My laptop is very slow. I have cleaned the cashe, performed disc cleanup, cleaned the memory, and everything i can think of. I opened task manager and see that multiple instances of Firefox open. (photo #1) I have uninstalled and reinstalled to no avail. I have also tried changing the preferences to 1 instance, but it wont allow me to. (photo #2) Please help.

Asked by antique_gambler 1 month ago

Cursor freezes and or unresponsive using firefox on linux mint

This is happening more frequently. sometimes clicking links works but the cursor will not respond if i hover over the new tab button. To continue I have to select a new f… (read more)

This is happening more frequently. sometimes clicking links works but the cursor will not respond if i hover over the new tab button. To continue I have to select a new firefox window, The unresponsive window remains in error even when a new working window is active.

Asked by phil6306an 1 month ago

Last reply by jonzn4SUSE 1 month ago

Performance Issue Report: Firefox Unresponsive with High Memory Usage on macOS

Dear Firefox Support Team, I am writing to report an issue I’ve been experiencing with Firefox on my MacBook Air (M3, 8GB RAM). Recently, Firefox has been becoming unres… (read more)

Dear Firefox Support Team,

I am writing to report an issue I’ve been experiencing with Firefox on my MacBook Air (M3, 8GB RAM). Recently, Firefox has been becoming unresponsive quite often, and the Activity Monitor shows significantly high memory usage. For context, I typically have two Firefox windows running simultaneously, with approximately 5 tabs open in each window (10 tabs total). This is when I notice the performance degradation and high memory usage.

To help you investigate, I’ve attached:

  • A screenshot of the memory usage in Activity Monitor when Firefox is running.
  • A screenshot of the extensions currently enabled in Firefox.

I am open to suggestions, such as disabling or removing certain extensions if they might be causing conflicts. However, I wanted to report this issue first to understand if this is a known problem or if there are optimizations planned for Firefox on Apple Silicon Macs.

Let me know if you need additional details, such as Firefox version, macOS version, or specific steps to reproduce the issue. I’d be happy to provide any information that can help resolve this.

Thank you for your time and assistance. I look forward to your response.

Best regards, Hemant

Asked by Hemant Tripathi 1 month ago

Last reply by TyDraniu 1 month ago

  • Solved

Firefox starts without application title bar

The lack of a title bar makes it impossible, for example, to close the application by pressing the "X" icon in the upper right corner. The title bar does not appear when … (read more)

The lack of a title bar makes it impossible, for example, to close the application by pressing the "X" icon in the upper right corner. The title bar does not appear when the application starts, but does appear when the application window is minimized and then maximized.

Asked by lplonka 1 month ago

Answered by Ed 1 month ago

Random Freezing Issue in Firefox Since Yesterday

Dear Firefox Support, Since yesterday, I’ve been experiencing an issue where the entire browser randomly freezes for a few seconds. When this happens, everything stops —… (read more)

Dear Firefox Support,

Since yesterday, I’ve been experiencing an issue where the entire browser randomly freezes for a few seconds. When this happens, everything stops — I can’t open or close tabs or windows, and I can’t type in the address bar. If I’m typing something when it freezes, the input seems to be stored in the background and then appears all at once after about 5 seconds, when the browser becomes responsive again. All add-ons are disabled, the computer has been restarted, and the latest version of Firefox is installed. This issue started just yesterday — before that, everything was working perfectly. No new programs were installed, and all other applications on my system are functioning normally. When I switch to Chrome, there are no issues at all. Thank you for your help.

Best regards, Peter

Asked by Mészáros Péter 1 month ago

For over a year I've been getting 'Firefox not responding' on my laptop. I contacted Firefox a year ago but no response.

By addressing the problem that I have typed above. Why for over a year have I been getting 'Firefox not responding' message? I then have to start again every time. Thanks… (read more)

By addressing the problem that I have typed above. Why for over a year have I been getting 'Firefox not responding' message? I then have to start again every time. Thanks

Asked by lyn42 1 month ago

Last reply by TyDraniu 1 month ago

Firefox prevents windows 11 from hibernate

Firefox prevents going into hibernate mode. It only appears to blank screen until mouse is moved or lid moved. This happened on 3 year old dell and now on new lenovo. … (read more)

Firefox prevents going into hibernate mode. It only appears to blank screen until mouse is moved or lid moved. This happened on 3 year old dell and now on new lenovo. I've gotten around it by going into task manager and killing firefox before hibernating. This doesn't happen on a newly opened window. I've noticed that as you use it, in the task manager, (not sure of correct term) the amounts of firefox tasks/threads? increases but does not decrease when tabs are closed. Eventually hibernate stops until I kill the firefox program. I thought this might go away with new lenovo with twice the ram, but happens at same rate. If I forget to kill firefox, I end up with a dead battery. This doesn't happen with edge or other browsers I've tried.

Asked by pmtrebs 1 month ago

Memory usage

I usually have multiple tabs open and my MacBook slows down and gets hot. Firefox is using A LOT of memory. Is there a way to have inactive tabs go dormant, helping red… (read more)

I usually have multiple tabs open and my MacBook slows down and gets hot. Firefox is using A LOT of memory. Is there a way to have inactive tabs go dormant, helping reduce overall memory usage and improve browser performance? An advisor mentioned this is an option in Chrome. Is there a fix?

Thanks

Asked by Danno Metoyer 1 month ago

galaxy tab soft keyboard space bar not working in firefox

when I type in the search bar of Firefox I have to double tap the space bar to get a single space. quiries for solutions tell me to toggle a non existent option. tried di… (read more)

when I type in the search bar of Firefox I have to double tap the space bar to get a single space. quiries for solutions tell me to toggle a non existent option. tried different soft keyboards still happens. turned off predictive text on Samsung keyboard and it solved the space bar problem but I would rather switch browsers then turn predictive text. been using Firefox for decades don't really want to switch this issue will make me.

Asked by xmouse 3 weeks ago

Last reply by TyDraniu 3 weeks ago

When I try to sign in with my Mozilla account, firefox freezes

I can complete the sign in and enter my password, and then I get a spinning wheel and can no longer click on the tabs or minimize the window. I have to force close it and… (read more)

I can complete the sign in and enter my password, and then I get a spinning wheel and can no longer click on the tabs or minimize the window. I have to force close it and it shows as not signed it. I've also tried signing in using my phone and the QR code, same thing. This happens with or without 2FA, I turned it off and the issue persists. Everything else about the browser works completely but I can't sync across devices without the Mozilla login working.

Asked by TitaniteChunk 3 weeks ago

Last reply by Nathan Giovannini 3 weeks ago