Showing questions tagged:

No “Sync and save data” on iPhone?

I’m running Firefox 131.4 (46621) on my iPhone 12. I’m setting up a new Mac, and I’m trying to sync the freshly installed Firefox (132.0.1 aarch64) with my other FF insta… (read more)

I’m running Firefox 131.4 (46621) on my iPhone 12.

I’m setting up a new Mac, and I’m trying to sync the freshly installed Firefox (132.0.1 aarch64) with my other FF instances.

The sync instructions ask if I have FF for mobile, then provide a QR code and give these instructions: 1. Open Firefox on your mobile device. 2. Go to the menu /// on iOS and tap «Sync and save data» 3. Tap «Ready to scan» and hold your phone over this code

There is *no* «Sync and save data» menu item, and I can’t find any other location where I might scan a QR code.


Er, help?

Solved Archived 3 1476

Sync and Save missing from Android

I am trying to sync my desktop Firefox data to my Android phone, a Samsung Galaxy S21+. In every help topic I read, it says to click the three dots on Android, go to sett… (read more)

I am trying to sync my desktop Firefox data to my Android phone, a Samsung Galaxy S21+. In every help topic I read, it says to click the three dots on Android, go to settings and click "Sync and save data," then click "Ready to scan" and scan the QR code provided from my desktop account. The issue I am running into is that the "Sync and save data" option does not exist on my Firefox Android app. If I click on my profile on the phone, I can click "Sync" but it doesn't do anything. It does not work if I try to scan the QR code through the phone camera instead. I am at a loss for how to sync my Mozilla account on these two devices. My Firefox app is up to date. If anyone can help me I would appreciate it.

Archived 3 493

Why are web Shortcuts added to Firefox Focus Home Screen cut off?

I have added (as a start) some web shortcuts to my Firefox Focus home screen. However, they are cut off, so I can only see the top part of the label. I can work out what … (read more)

I have added (as a start) some web shortcuts to my Firefox Focus home screen. However, they are cut off, so I can only see the top part of the label. I can work out what they are but what happens when I add more shortcuts? How can I see the whole shortcut and label, please? I'm using Android version 14.

Locked Archived 2 471

Button to disable "Thought-provoking stories" (Pocket?) missing

Hi, I want to disable the "Thought-provoking stories" shortcuts from the home / new tab page on Android. Following the other forum posts and https://support.mozilla.org/e… (read more)

Hi, I want to disable the "Thought-provoking stories" shortcuts from the home / new tab page on Android.

Following the other forum posts and https://support.mozilla.org/en-US/kb/hide-pocket-recommendations-firefox there should be a switch for "Thought-provoking stories" under Settings - Homepage - Shortcuts, but I don't see it. What can I do? Thank you for your help.


130.0 (Build #2016041319), hg-b73ccdf1f861+ GV: 130.0-20240829075237 AS: 130.0

Solved Archived 3 457

Export passwords on iOS mobile device

Is there a way to export passwords on the Firefox iOS mobile app? I know how to do it on my desktop/Windows device, but not on my iPhone (iPhone 13 Pro, iOS 17.5.1). Plea… (read more)

Is there a way to export passwords on the Firefox iOS mobile app? I know how to do it on my desktop/Windows device, but not on my iPhone (iPhone 13 Pro, iOS 17.5.1). Please help!

Solved Archived 1 452

Search suggestions

I am not able to turn off "search suggestions" on my mobile phone/IOS or wipe off some of my previous search results. I use Firefox 130.0 (44595) I have tried to follow F… (read more)

I am not able to turn off "search suggestions" on my mobile phone/IOS or wipe off some of my previous search results. I use Firefox 130.0 (44595)

I have tried to follow Firefox guidances,but what is written on their info page does not work on iPhone, see Mozilla text below: Search suggestions are initially switched off in Private browsing. You must explicitly turn the feature on in that mode. As of Firefox version 71, you can turn on search suggestions in all Private Browsing windows in Firefox Settings - Search (see below).

Archived 3 412

Can't delete more than one saved password at a time in Android mobile app

There seems to be no way to delete more than one saved password. In the Android most recent version of Firefox, and also in the Firefox Beta for Android period I've tried… (read more)

There seems to be no way to delete more than one saved password. In the Android most recent version of Firefox, and also in the Firefox Beta for Android period I've tried to sign on to my Firefox account my mozilla account and there's no way to delete the passwords there either period I would like to delete all passwords, and I have thousands that I've saved Uber the past few years, so I have to have an easier way to delete all of these other than sitting here for hours, clicking delete 3 times To remove the passwords from the browser things I have done, I have uninstalled and reinstalled the application, I have deleted the app data and cash and then reinstall the application on all of my other devices, I have also turned off the saving of passwords and yet these passwords remain could you please? Give me. A good response so that I can get my personal passwords off of my phone period that's what I would really like! Thank you, Jacob.

Archived 1 385

Site permissions for location

With site permissions for location set to "ask to allow" I respond by allowing access to my location for a specific website, but it continuously reverts to "blocked" quic… (read more)

With site permissions for location set to "ask to allow" I respond by allowing access to my location for a specific website, but it continuously reverts to "blocked" quickly and automatically on Firefox for Android. How do I fix this problem? I want this site to continue to access my location without intermittent blocking., as it has for more than one year without problems.

Archived 1 384

Firefox stuck in Desktop mode

When I've updated Firefox ( 130.0)- from ( Play store); I've noticed that the new version in some way had been missplaced with the desktop version. However every time I o… (read more)

When I've updated Firefox ( 130.0)- from ( Play store); I've noticed that the new version in some way had been missplaced with the desktop version.

However every time I open a new tab- it will always open the Desktop version.

So,please if someone could publish the correct version.

Archived 3 374

I rebooted my iOS on Macbook and all my bookmarks are gone. They never came back when I signed in. They were still on my phone. I tried Sync. Now all my bookmarks off my phone are gone!

The subject says it all. Catastrophic Macbook failure where I had to reboot the entire system. Luckily my phone still was signed into my Firefox account so I thought my b… (read more)

The subject says it all.

Catastrophic Macbook failure where I had to reboot the entire system. Luckily my phone still was signed into my Firefox account so I thought my bookmarks were safe. When I redownloaded and signed into Firefox from my Macbook I had no Bookmarks, no backup file, clicked sync, nothing happened. I still had all my bookmarks on my iPhone Firefox there and tried sync there.

Instead of syncing all my existing bookmarks or giving me a warning I was going to sync my Macbook(missing all bookmarks) to my iPhone(still had all bookmarks) it sync'd to now the iphone having no bookmarks, account passwords or cookies.

I have read through all the articles, I have tried to contact any support. Please help.

Thanks, Garrrett

Archived 1 374

Downloads...

I can't see the download button on my Firefox settings. Where is the download button on Firefox? How can I download a picture or anything else into my phone using the Fir… (read more)

I can't see the download button on my Firefox settings. Where is the download button on Firefox? How can I download a picture or anything else into my phone using the Firefox browser?

Thanks

Archived 1 371

disabling "Firefox suggests" URLs - Android

How can I remove "Firefox suggests" URLs from the address/search bar on Android? I found the help article "Firefox Suggest for Mobile" (last updated 4/22/24) but when I f… (read more)

How can I remove "Firefox suggests" URLs from the address/search bar on Android? I found the help article "Firefox Suggest for Mobile" (last updated 4/22/24) but when I follow its directions, I only see the first 3 toggleable options. "Suggestions from Firefox" and "Suggestions from sponsors" don't appear at all. The suggested URLs are frequently sites I have never been to and never want to go to, and their appearance is extremely irritating. Attached is a screenshot of the settings page as it appears to me, with only 3 options.

Archived 11 363

How do I contact Mozilla customer support?

How do I contact Mozilla customer support? The volunteers never actually answer questions completely. I need verified instructions from Mozilla employees. Why tech com… (read more)

How do I contact Mozilla customer support? The volunteers never actually answer questions completely. I need verified instructions from Mozilla employees. Why tech companies rely on volunteers with no company loyalty is amazing. I'm not having iPad issues, I'm having Mozilla support issues.

Locked Archived 4 356

Forced to "Use strong password" instead of my saved password

Since the upgrade several days ago, I have not been able to select my saved password on some pages, instead I always see "Use strong password" to create a new one. I have… (read more)

Since the upgrade several days ago, I have not been able to select my saved password on some pages, instead I always see "Use strong password" to create a new one. I have not changed my password or anything, and can still see my account information in the saved passwords setting. How can I recover the way to input my password?

Apparently, if there are input boxes for both a username and a password on the page, my account is automatically set as before. Meanwhile, if there is only a password box, Firefox does not allow me to select my saved password.

Firefox 130.0.1 Build #2016044751 on Android 14

Archived 11 354

Search Suggestions is annoying

Greetings. I bought a new phone and downloaded the latest version of FF for Android. I use Private Browsing mode on both phines. This new version has the Search Suggesti… (read more)

Greetings. I bought a new phone and downloaded the latest version of FF for Android. I use Private Browsing mode on both phines. This new version has the Search Suggestions from Boommarks and I don't like it. It's too distracting for me. My question: How do I turn it off? Thank you.

Archived 1 353