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  • Solved

Bookmarks toolbar

Today, as a change, when I open a webpage from the bookmarks toolbar, the new page does not include the toolbar - to get to the toolbar, I have to open a new tab or resta… (read more)

Today, as a change, when I open a webpage from the bookmarks toolbar, the new page does not include the toolbar - to get to the toolbar, I have to open a new tab or restart - is there a way to fix this in Settings?

Asked by Marc Thomas 5 months ago

Answered by Marc Thomas 5 months ago

Walmart Cookies on Private page showing up on regular pages no matter what I do

I am old-school security conscious & have been using FF since its inception. Really. Clear my cache & delete browsing cookies on a regular basis. I use a private … (read more)

I am old-school security conscious & have been using FF since its inception. Really. Clear my cache & delete browsing cookies on a regular basis. I use a private window for shopping and q&a info gathering. Recently I saw Walmart.com showing up in my cookies and couldn't figure out how/why as I *only* look at Walmart in a private window. Today I realized Walmart has managed to bypass the private window options and place cookies anyway! To say I'm furious about this is an understatement. I have adjusted my settings to "Strict" but it's still able to bypass the private window and is staying on my computer. I am updated to the most recent FF version; running MacOs Sonoma 14.7.7 which was just recently updated; I'm not going past this one for now but that really shouldn't be the issue. This is most definitely a FF issue and one that needs to be rectified not just because it's Walmart but because if they can do it so can others soon enough. This cannot stand.

Asked by lindawasson9to5 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

not support for

Secure Connection Failed An error occurred during a connection to www.mofa.gov.sa. Cannot communicate securely with peer: no common encryption algorithm(s). Error code:… (read more)

Secure Connection Failed

An error occurred during a connection to www.mofa.gov.sa. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by Mohammad Raza Ahmad 5 months ago

Last reply by Kiki 5 months ago

  • Solved

Firefox tabs crashing constantly

Since a few weeks I have been encountering an issue where tabs in Firefox would frequently crash. I do have various add-ons installed, however I haven't installed any new… (read more)

Since a few weeks I have been encountering an issue where tabs in Firefox would frequently crash. I do have various add-ons installed, however I haven't installed any new ones around the time the issue has been occurring. I've been unable to track down which add-on or if any add-on might be causing this.

Trying to search for this issue all I could come up with is that it might be an issue of a faulty CPU. I have an i9-13900KF which has been known to be part of the Intel generation with serious flaws. However I already installed a BIOS update and applied Intel's recommended settings to undervolt the CPU to prevent any issues. This was well before the Firefox tab crashing issue happened. So I'm not sure if it can really be the issue of a faulty CPU, but I've also had issues of other programs randomly crashing recently (like Discord or Steam).

The tab crash can occur on any website, for example Youtube, Duckduckgo, Protonmail, etc. The crash reason always is either "EXCEPTION_ACCESS_VIOLATION_READ" or just "EXCEPTION_ACCESS_VIOLATION". The crash also most of the time (but not always) occurs when loading the page itself or a video / live stream on it. But not when browsing an already loaded page (for example this forum post page I'm writing right now).

Here are some of the crash reports I've submitted:

EXCEPTION_ACCESS_VIOLATION_READ: https://crash-stats.mozilla.org/report/index/60309ae8-8cad-43ac-8b9b-172b10250815 https://crash-stats.mozilla.org/report/index/fecef0ab-d874-4cb5-990b-e49650250815

Rather rare "EXCEPTION_ACCESS_VIOLATION": https://crash-stats.mozilla.org/report/index/114b26fa-4e10-442c-bbd5-406630250812


Could someone help me narrow down this issue? Can it really be a faulty CPU and I need to trade mine in?

Asked by RedPandaRaider 5 months ago

Answered by RedPandaRaider 3 months ago

openng links

When I click on a link, it opens in a new tab. I do not want the link to open in a new tab but to open in the current tab, how can I change to this please? Thanks, Andre… (read more)

When I click on a link, it opens in a new tab. I do not want the link to open in a new tab but to open in the current tab, how can I change to this please? Thanks, Andrew.

Asked by aps250566 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Double spacing

Hi, Pressing "enter" seems to double space next line my text automatically on platforms, and pressing "alt+enter" does single spacing next line. Is there anyway to chan… (read more)

Hi,

Pressing "enter" seems to double space next line my text automatically on platforms, and pressing "alt+enter" does single spacing next line. Is there anyway to change it to single spacing? Some older help threads mention going to settings or tools to find the "composition" option but that doesn't seem to exist anymore?

Thanks

Asked by takoyaki820 4 months ago

Last reply by Rick 4 months ago

Urgent: Lost Firefox Sync Data after windows reinstalation

Hello Mozilla Support Team, I hope you can assist me with an urgent issue. After reinstalling Windows on my PC, I lost access to my Firefox Sync data, which includes yea… (read more)

Hello Mozilla Support Team,

I hope you can assist me with an urgent issue. After reinstalling Windows on my PC, I lost access to my Firefox Sync data, which includes years of bookmarks, saved passwords, and browsing history.

Before formatting, I had been using Firefox Sync with my Firefox Account (sometimes signed in via Google). However, after reinstalling Windows and logging back into Firefox Sync, my data no longer appears. At one point, I saw my account showing activity from just before formatting, but now that is gone as well.

I am worried that my synced data might have been overwritten or lost during this process. Unfortunately, I do not have a local backup of my Firefox profile.

Could you please help me: - Verify if my Firefox Sync data is still stored on your servers. - Assist with recovering my synced data or advise on next steps I can take. - Provide any guidance on preventing data loss in the future.

Thank you very much for your help. I look forward to your response.

Best regards.

Asked by Ayoub Ayoub 5 months ago

Last reply by Ayoub Ayoub 5 months ago

  • Solved

Firefox and log in at Allstate Insurance

Not sure if this is the correct topic selection but nothing offered above really fits. I tried to sign into my Allstate.com account today and kept getting error messag… (read more)

Not sure if this is the correct topic selection but nothing offered above really fits.

I tried to sign into my Allstate.com account today and kept getting error messages.

I called their tech department and they told me that Firefox has been notified a long time ago about this issue but has done nothing about it. I was told to use my email account instead of my user ID to get into my account via Firefox, but that if I do it that way, some functions still won't work on Firefox.

I was told that my Safari browser would work, and it does.

Not sure why Firefox refuses to fix this. This is crazy. I've also had problems signing in some other companies with Firefox recently where it used to work fine. It looks like they are just not keeping up with technology. I have the latest Firefox browser for my Macbook, but as companies update their sites, Firefox is staying behind. I prefer Firefox because of things like uBlock Origin, Enhancer for YouTube, and YouTube Watchmarker which I love, but I've had to use Safari more and more because of this issue.

Exactly how does one let Firefox tech know these things. They don't provide anyway to contact them which doesn't look good.

Asked by plantsower 5 months ago

Answered by jonzn4SUSE 5 months ago

Block media autoplay in Firefox cannot work, after I right-click on a blank area of the page and scroll(Bug)

This is a functional bug, not a settings issue. Block media autoplay in Firefox cannot work, after I right-click on a blank area of the page and scroll. For example, I s… (read more)

This is a functional bug, not a settings issue. Block media autoplay in Firefox cannot work, after I right-click on a blank area of the page and scroll.

For example, I saw a post with a video on x.com, and the site was set to prohibit automatic video playback. But when I right-clicked on the webpage and then scrolled the page with the mouse, the video started to play automatically, which means that the function of prohibiting video playback was invalid. Very strange.


Firefox version: 141.0.3 (private-browsing No extensions are running) OS: Windows11 Enterprise 26100.4946

Asked by White 5 months ago

Last reply by Chris429er 5 months ago

Bing Maps not working correctly with Firefox

Up until recently Bing Maps in the UK has the option to display Ordnance Suvey Maps and the function to measure distance. Now, using Firefox, Bing Maps display a Beta ve… (read more)

Up until recently Bing Maps in the UK has the option to display Ordnance Suvey Maps and the function to measure distance.

Now, using Firefox, Bing Maps display a Beta version with very limited functionality. Using Microsoft Edge, Bing Maps have all the functionality that I expect.

Has something changed within Firefox that has caused this problem? Is there something that can be done to allow Bing Maps to work correctly from within Firefox?

Asked by john.rovcom 5 months ago

Last reply by john.rovcom 5 months ago

The bookmarks (ctrl B) no longer directly accessible

Hello there, Before (an update perhaps?), it was possible to click on a star icon located in the toolbar and it'd open the bookmarks like the bookmarks1 screenshot. Now,… (read more)

Hello there,

Before (an update perhaps?), it was possible to click on a star icon located in the toolbar and it'd open the bookmarks like the bookmarks1 screenshot. Now, it requires to first click on the sidebar thingy, which allows to access the icons on the far right, which includes the bookmarks icon in question.

There's also another icon for bookmarks that can be put directly in the toolbar (bookmarks2 pic), yes, but it doesn't show all the bookmarks right away, it's not the same

So the question is: how do I do to get the Ctrl B Icon/shortcut directly in the toolbar, like it was before? I don't want to be obligated to use the sidebar when I have plenty of space left in the standard toolbar..

Thanks in advance!

Asked by magmaster69 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Cal Fire web site does NOT load completely

Trying to load https://www.fire.ca.gov/incidents and it does NOT load completely, which it did before all of the upgrades... have to use chrome to view the site. … (read more)

Trying to load https://www.fire.ca.gov/incidents and it does NOT load completely, which it did before all of the upgrades... have to use chrome to view the site.

Asked by v 5 months ago

Last reply by v 4 months ago

why I lose all my tabs when force to update firefox?

Every now and then Firefox asks to to shut down the program and reopen it. But when I do that I lose all the open tabs I had before. I also tried the new container tab sy… (read more)

Every now and then Firefox asks to to shut down the program and reopen it. But when I do that I lose all the open tabs I had before. I also tried the new container tab system but it doesn't work

Asked by lricci 5 months ago

Last reply by Paul 5 months ago

Youtube video upload problem

Dear programmers! Firefox has been buggy since at least mid-May! You can't upload videos to Youtube with it! The upload stops at zero percent and doesn't move any further… (read more)

Dear programmers! Firefox has been buggy since at least mid-May! You can't upload videos to Youtube with it! The upload stops at zero percent and doesn't move any further! The problem started with version 138, and it's currently the same with version 141.0.3! My operating system is Windows 10 / 64 bit. I was previously advised to delete cookies, but that didn't work either. Uploading videos works with other browsers. Sometimes, you can't even post a picture attached to a comment on Facebook. I was able to do that with another browser. The video upload error occurred earlier, with version 131! It was fixed shortly after that! I would like this to happen again! It's very annoying that this error has been around for months and hasn't been fixed!

  • Solved

Switzerland emoji flag replaced with the one of Sark

Hi, I discovered today that the installation of Firefox I have has modified some emoji, like the flag of Switzerland has been replaced with the one from Sark. See the sc… (read more)

Hi,

I discovered today that the installation of Firefox I have has modified some emoji, like the flag of Switzerland has been replaced with the one from Sark. See the screenshot looking at the same website with Firefox on the left, and Brave on the right:

There's a big mess in the flags' emojis apparently looking at a page showing all the countries. See second screenshot.

Asked by Marc-Aurèle 4 months ago

Answered by Marc-Aurèle 3 months ago