Showing questions tagged: Show all questions
  • Solved

Disable Group Tabs

Hello, I dislike the Group Tabs feature. So many times I've accidentally created a Group Tab and then had to figure out how to un-group them. I've tried to change the v… (read more)

Hello,

I dislike the Group Tabs feature. So many times I've accidentally created a Group Tab and then had to figure out how to un-group them.

I've tried to change the value of the "browser.tabs.groups.enabled" preference to false, but it doesn't stick; after restarting, the value is always back to "true".

What’s up with this?

Thanks, Andre’a

Asked by DreaSpirit 2 months ago

Answered by Agent virtuel 2 months ago

  • Solved

Cannot access any major streaming platform (Prime Video, Netflix, Disney+)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures). Browser version: 137.0.1 (64 bi… (read more)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures).

Browser version: 137.0.1 (64 bit) Widevine version: 4.10.2891.0

Already tried to disable/enable DRM. Already reinstalled firefox. Already manually installed widevine. No clue what could be causing this issue.

Asked by REAL 2PAC 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Bookmarks are missing from toolbar

I left my computer for a while, and when I returned and took it off screensaver I started going through my emails when I noticed that the bookmarks on the toolbar are mis… (read more)

I left my computer for a while, and when I returned and took it off screensaver I started going through my emails when I noticed that the bookmarks on the toolbar are missing. The toolbar is present, and I toggled between only show on new tab, never show and always show a few times, but they're still missing. I even tried bookmarking two webpages, but they were not added to the toolbar. As stated, I have the bookmark toolbar to always show. Firefox just updated yesterday, 4/8/25 to 130.1.0, and I'm pretty sure that they were there this morning, but I can't be totally sure. I noticed my computer had updates available, so knowing updating it would not have any effect on Firefox, I restarted the computer while updating so I could also restart Firefox with a bit of a delay. I had also restarted it twice before without any luck. The only thing I did besides updating Firefox was enabled the sidebar, which I then turned off and still did not have any bookmarks in the toolbar. Any assistance would be greatly appreciated, but I may not be able to view and any responses or make the stated changes until Friday.

Asked by Autotech1 3 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Video playback on Firefox for Linux Fedora

Hi. There is a problem with video playback when skipping through the video using a playback bar. The video (but not audio) freezes at the spot when one skippes to another… (read more)

Hi. There is a problem with video playback when skipping through the video using a playback bar. The video (but not audio) freezes at the spot when one skippes to another part of the video and re-establishes after a while (not so short while) to the part of the video that is currently played. I'm using Linux Fedora.

Asked by Jure 2 months ago

Answered by M B 2 months ago

  • Solved

Live stream and videos no longer work

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last… (read more)

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last update, to 137.0, I cannot watch either the live stream ("General source error") or old programs ("There is something wrong with your internet connection"). This is absolutely consistent; I've lost count of the times I've tried.

I never had problems like this before. At worst, if Windows was running a background process I might have to stop it to keep from having pauses in the program. All I can think of is that you did something in the new version of Firefox that has made video impossible on DSL.

Asked by krylaarsdam 3 months ago

Answered by krylaarsdam 2 months ago

iOS App Icon Picker - where?

In the latest update for Firefox for iOS, the release notes mention you can “Personalize your Firefox Icon with a sleek new app icon picker.” I cannot find this anywhere … (read more)

In the latest update for Firefox for iOS, the release notes mention you can “Personalize your Firefox Icon with a sleek new app icon picker.” I cannot find this anywhere in the app settings. Can anyone tell me where this is?

Asked by prmccarron 3 months ago

Last reply by prmccarron 3 months ago

Unable to unable private browsing on Firefox for iOS

"Hello, I am trying to enable Private Browsing on my Firefox app for iOS, but I cannot find the option in the settings. I have tried restarting the app and checking under… (read more)

"Hello, I am trying to enable Private Browsing on my Firefox app for iOS, but I cannot find the option in the settings. I have tried restarting the app and checking under the 'Settings' tab, but it is still not showing. Could you please guide me on how to enable this feature on my device? I am using the latest version of Firefox for iOS (Version 137.0), and I am on iOS version 16. Please let me know if there's something I am missing or a specific setting I need to adjust."

Asked by ahmedmoveon 3 months ago

Last reply by Paul 3 months ago

Changing download directory on Firefox android

I want to change my download directory on the mobile app, I've tried the solution of this post, but it doesn't seem to be working anymore, I can't find any other solution… (read more)

I want to change my download directory on the mobile app, I've tried the solution of this post, but it doesn't seem to be working anymore, I can't find any other solution

Asked by claymorwan 4 months ago

Last reply by Denys 1 month ago

cannot find synchronise and save data setting

Every time I install Firefox and try to synchronise data it says open the hamburger menu and tap synchronise and save data. I have never found the synchronise and save da… (read more)

Every time I install Firefox and try to synchronise data it says open the hamburger menu and tap synchronise and save data. I have never found the synchronise and save data setting. It is not apparently visible when you touch the hamburger menu. So where is it hiding? I've never been able to find it?

Asked by ggg 2 months ago

Last reply by jonzn4SUSE 2 months ago

  • Solved

Can't sign in to bellsouth.net/att.net email

OK, this is getting to the point where I no longer want to use Firefox. I have had trouble in the past where if I went on Edge for some reason and logged in to my email, … (read more)

OK, this is getting to the point where I no longer want to use Firefox. I have had trouble in the past where if I went on Edge for some reason and logged in to my email, when I returned to Firefox I was logged out of all my Yahoo powered email accounts. When trying to log on I would receive the attached message and it would take hours, and sometimes days to be able to log on. Even when I was logged on to my main mail account, I would not be able to log on to the other two accounts. The last time this happened is when I realized it coincided with me logging into my email on Edge, so I have not logged into my email using Edge since then. Unfortunately that was just a coincidence, because it happened today and I hadn't been on Edge since I posted my previous question in February.

I am always logged into all three accounts, but since this happened two months ago, I only logged into my main account and one other on Firefox, but I have only accessed the main account since logging in to both of them. I only accessed the other two accounts on my phone, which was fine, but I sent my phone to get the fingerprint sensor repaired so I'm using my wife's old iphone now. Don't get me started on how this phone sucks, but I needed to access one of the other accounts today and I don't have either of them set up on the Yahoo app, and I didn't want to take the time to set up the one now when my phone should be back in my hands in a couple of days. I came in the house and fired up my computer again opened my email and switched to the account I needed and surprise! I was logged in. I did what I needed to do and tried to switch back to my main email when surprise again! I received that same dreaded message.

I have been trying to log in to my account on and off for about five hours now, and I'm about to toss my notebook across the room. That would leave me without a PC though, so I am forced to use Edge, but for how long? I have posted on Mozilla support many times in the past for different things, but I have never actually had anyone from Mozilla provide an answer to any of my issues. Is that because this is only a community forum? Does anyone that works for Mozilla or Firefox actually access this forum and see these questions? If it's only a community forum, where do I get post my issue to be able to receive answers from the people that make Firefox work? My last post in February had 17 views, seven others that have the same issue, (so I'm not the only one), and no replies other than my posts adding content because you can't edit your original post. Evidently the people that have an answer to my problems haven't seen it.

Maybe I selected the wrong topic? I don't remember what topic I selected two months ago, but I selected passwords and sign in today, so hopefully it's not the same topic and maybe I'll receive some input this time.

Thanks in advance.

Asked by Autotech1 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Where is the app icon picker?

I have been looking all over Firefox for the setting to change the icon (was included in the latest update notes) but it’s nowhere to be found for me. Am I missing someth… (read more)

I have been looking all over Firefox for the setting to change the icon (was included in the latest update notes) but it’s nowhere to be found for me. Am I missing something?

Asked by tdr1995 3 months ago

Answered by TyDraniu 3 months ago

  • Solved

How to change font (mono) on Firefox Android v137+?

As the pic shows, firefox android has a terrible performance on android to show the code with Chinese characters using its default mono font. (It seems that the default m… (read more)

As the pic shows, firefox android has a terrible performance on android to show the code with Chinese characters using its default mono font. (It seems that the default mono font doesn't contains Chinese and therefore it fallback with what system intended defaultly)

So, what should i do to change the font settings? I've.explorered for the anawer and none of them could work...

Asked by Mikachu 2 months ago

Answered by Mikachu 2 months ago

How to stop firefox windows 10 to open the left Bookmark Sidebar automaticaly

windows 10 is up to date firefox is up to date (137.02 64 bit) dark theme there is no bookmark sidebar button at the right of the address bar I am running firefox in 5 … (read more)

windows 10 is up to date firefox is up to date (137.02 64 bit) dark theme

there is no bookmark sidebar button at the right of the address bar

I am running firefox in 5 windows with at least 7 tabs each every time i exit, reopen of update it i have more that 35 Bookmark LEFT Side Bars to close IF i have the patience to close all of them WHICH NEVER HAPPENS... (this is happening since too long, I am pissed off...)

I searched, tried a couple of "solutions" to no avail

Asked by mmtronic.com 2 months ago

Last reply by TechHorse 2 months ago

  • Solved

autofill passwords in 1password prompts "fill anyway?"

I was unable to find this issue online or on the forums, so wanted to see if anyone can help -using FF for Android (latest official release) and 1password (latest relea… (read more)

I was unable to find this issue online or on the forums, so wanted to see if anyone can help

-using FF for Android (latest official release) and 1password (latest release). 1password is selected as default password manager and I have disabled prompts for FF to manage and autofill passwords

-when visiting a site with a linked password, the 1password field comes up to fill the saved password, but after clicking, FF brings up a warning:

Fill anyway 1password can't verify the app or website should have access to your XXXXXX login.

Cancel Fill once


Clicking fill once will fill the password correctly most of the time, but this behavior didn't occur previously. Previously, the password would be filled without the extra Firefox prompt.

What I've tried and noticed -removing and reinstalling both FF and 1password, and clearing cache for both -changing default password manager to none and then back to 1password -occurs in regular mobile and "desktop" modes -started occurring maybe in the last month or so, and beforehand this wasn't a problem.

-this problem doesn't occur with other browsers -in the autofill section of FF, the "autofill in other apps" slider is set to off, and there is no way I can slide it on, however when I click on it, it shows that the default android password manager is 1password

Any thoughts or suggestions would be greatly appreciated!

Thanks!

Asked by abbeacon 2 months ago

Answered by abbeacon 2 months ago

transfer of saved bookmarks to my new computer

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where… (read more)

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where the bookmarks reside and cannot find a file. What is the procedure to get this done?

Asked by tonyschwarz 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Solved

Proxy doesn't work

The proxy settings just don't apply. I set the settings on the system, all programs work via proxy except Firefox (set to use system proxy settings). If I set the proxy m… (read more)

The proxy settings just don't apply. I set the settings on the system, all programs work via proxy except Firefox (set to use system proxy settings). If I set the proxy manually in Firefox, the connection still doesn't go through the proxy.

I found that only the very first connection after starting Firefox goes through the proxy, absolutely all subsequent connections do not go through the proxy.

Asked by Lasagnya 3 months ago

Answered by Lasagnya 3 months ago

Problem with updating Firefox on Windows 11

I use Firefox on a ASUS Vivobook running Windows 11. On April 1, it tried to update to version 137.0, but failed and led me into a update loop of sorts. I had to re-insta… (read more)

I use Firefox on a ASUS Vivobook running Windows 11. On April 1, it tried to update to version 137.0, but failed and led me into a update loop of sorts. I had to re-install Firefox just to force an update on it, and that worked for a bit. Just today, it decided to update... and led me into ANOTHER update loop, and it's saying that the "install failed" when I check the update history.

Is anybody else experiencing this bug, and is there a way to fix it?

Asked by hebertbrian968 3 months ago

Last reply by hebertbrian968 2 months ago