All Products Community Forum

Hi- I'm trying to setup two step in Microsoft Authenticator. I scan in the QR code from the Mozilla settings and that appears to work. However when I copy the generated code from the app and try to enter it back into the settings in my browser it tells me the code is wrong and thus I can't setup two step. I've tried loads of different authenticator apps and none seem to work. Can you help please? Thanks- Adrian.

Hello, I've got a bit of an issue with Sync. So, my current sync profile is outdated by ages, and I'd like to delete it completely and update it with all of the information on my desktop browser. But, when I try to enable sync on my desktop it overwrites my desktop profile with all of the outdated information saved on Sync. I can't seem to find anywhere to delete the saved Sync data so that I can upload a new copy.

I hope someone can help, thank you!

Am i the only one that finds these instructions totally hopeless when syncing my desktop to phone?.. So i tap on the 3 dots / Menu in Firefox on mobile, but after that there is NO Sync & Save Data to tap on anywhere in Firefox mobile after hitting the menu dots??.. and i mean ANYWHERE in the menu, or settings or account (of course there is the ususl Syncronise Now option in the account.

So just where is this Sync & Save Data i would lobe to know, nevermind how am i supposed to pair my devices when theres no clear way to access this and the associated QR code?

Totally frustrating, I've never understood these instructions with no outcome possible.

unlock my facebook account I'll apply to confirm my identity by sending passport but Facebook never been notified so many fck hackers trying to have access to all my social media accounts Facebook is very important to me I'm Robel james pagcaliwagan barro I'm 24 years old June 15 2000 I hope you notice and unlock my Facebook account

The Firefox Sync system is really neat for keeping our booksmarks synced across devices, but what I would also love to see is the option to sync all settings as well, including the changes made in the "about:config" settings.

Across my years of browsing I changed quite a lot of small little things and having to track all of those down every time I set up a new device or reinstall windows can get a bit tedious, so I was wondering if those settings can also be included in the Sync settings somehow - or if such a feature might be planned for the future?

I use Firefox on Ubuntu Linux, and it works fine.

For unrelated reasons I have created a new Linux Mint 22 boot partition, and I would like to use the same Firefox profile on both Linux OS-s, without having to move or copy the existing profile I use on Ubuntu. (The profile is placed on a third independent data partition!) I cannot find any information on how to do it. All information I find involves moving the profile, but then Firefox on Ubuntu would not be able to continue to use it.

I look forward to hear from you. Thank you. :-)

I had to reset my firefox password. When signing in, the account is not synced (no extensions, history, bookmarks etc) and acts like it is the fresh instance. When manually syncing, it spins for a second then stops. Says it last synced 1 second ago. I see no data otherwise. Does resetting password seriously remove all data? What is the point of recovering the account if it gives you a fresh account anyway? There was a disclosure that mentioned some data, but not even including bookmarks or extensions is a little upsetting for me. Disrupted my work day quite a lot.

I recently updated Firefox on my computer. After that, I can't find my old Bookmarks.

Also I find that I am UNABLE to add any new Bookmark. When I click on the 'Star' in the browser toolbar, there is nothing. Before I used to Get the Add Bookmark tab and a place to SAVE, now there is nothing.

Even after I type in the URL in the address bar, and open up the required page, I am unable to Add it to my Bookmarks.

Please Help!

Gopi Menon [edited email from community support forum]

My profile seems to be corrupted. Starting Firefox with that profile completely crashes the computer, but when I reinstalled Firefox and it started with another profile it was fine. Switching back to my profile immediately crashed the computer. Is there a way to extract the history/bookmarks/passwords/etc. from my profile folder without starting Firefox? Thanks in advance!

This if Firefox 131.0 on MacOS 10.15.7 (Catalina).

I can't find how to transfer existing files to sd card. My phones internal storage is almost gone. There is no space for even the smallest app. I have mounted and formatted the sd card and it does appear on my phone. I just can't access any sd card options. Thank you for help.

For example, say, you have 3 opened tabs in a Firefox (FF) windows. Normally, when you close FF and then re-open FF, it restores 3 previous opened tabs.

But, if you have another FF windows opened at the same time, when you close the FF windows with the 3 opened tabs and re-open back a new FF windows, FF won't restore the 3 opened tabs.

Same thing happens when you have another Private FF windows at the same time, when you close the non-Private FF with the 3 opened tabs, and then you re-open FF, it loses the 3 opened tabs.

That's why you can see 'countless' question about lost opened session, because of the issue above along with crash etc.

Is this a bug or a known feature?

Long time user of sync and now totally pissed because I have to discontinue it because I can no longer trust it. It was so useful.

Syncing between mac and windows desktops. On mac suddenly have duplicate folders appear on the bookmark toolbar. Delete the duplicate entries. Later discover that duplicates and original folders have been deleted. Problem compounds when switching to windows to find sync has very helpfully has deleted these folders there too. There was no way to disable syncing to prevent this. So that means when you do something stupid on one instance, you have no way to prevent that mistake from spreading to other computers. Nice one.

No sync-log found on mac to investigate why the folders where duplicated. so no way to file a bug.

All I can do now is disable sync on all computers. Be nice if there was some kind of roll back.

I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox Sync isn't working so no bookmarks/passwords/history/etc. I have a persistent "account disconnected" with a yellow triangle icon. Upon clicking through, I see "Please sign in to reconnect [my email address]" with a sign in button. Signing in does nothing. What's really strange is that my other Mozilla account works fine, which leads me to believe this is an account issue—except that I've synced this account across several devices already.

What do?

Hi, I have a laptop i use for work and a PC at home, both use Firefox.

At home I am signed into a FF account, but on my work laptop i've never signed into FF before. I had lots of work-related bookmarks.

I recenlty signed into FF on my work laptop, in order to make sharing tabs to my home PC easier. Now all the local bookmarks I had in FF from before I signed in have been replaced with my bookmarks from my home PC.

How do I recover the bookmarks from before I signed in? Going forward, is there a way to organise different bookmarks on 2 different devices while signed into the same FF account?