Showing questions tagged:

Primary password

I got a new desktop PC and used PCmover software to migrate all data, apps, and settings to the new PC from the old. Since that time, every time I sign into my primary pa… (read more)

I got a new desktop PC and used PCmover software to migrate all data, apps, and settings to the new PC from the old. Since that time, every time I sign into my primary password to access my passwords, I must repeat my primary password 3 times. What gives? This is getting annoying.

Archived 1 134

rejected password login

what is going on? unable to log into firefox on android mobile ? I have my password saved in bitwarden Hasn't been changed since 2018 not compromised, randomized & ge… (read more)

what is going on? unable to log into firefox on android mobile ? I have my password saved in bitwarden Hasn't been changed since 2018 not compromised, randomized & generated by bitwarden Mozilla is now trying to tell me it's incorrect when copy pasta into password line same password used to log into this account on this computer what gives?

Archived 1 132

Reset lost primary password

It's been eons since I set the FireFox primary password and do not use the feature. Plus I have no idea what the password was that I set. I keep getting pop ups to input … (read more)

It's been eons since I set the FireFox primary password and do not use the feature. Plus I have no idea what the password was that I set. I keep getting pop ups to input the password on various sites. The only way I see to stop this is to turn off 'Use the Primary Password' setting. This is not possible since I do not have my password. How do I reset the password and edit this option and contents?

Archived 1 131

Remember log-in email but not saving passwords

Hello All, just switched to Firefox and like it a lot. However, one thing I cannot figure out ... how to make it remember log-in email or username, but NOT saving any pas… (read more)

Hello All, just switched to Firefox and like it a lot. However, one thing I cannot figure out ... how to make it remember log-in email or username, but NOT saving any passwords. I googled and many answers are outdated (2014) ... non made a change anyways. - Unchecked "Delete Cookies when Firefox closes" - Under Passwords: I unchecked "Ask To Save Passwords" - Under Autofill: "Save and Fill Addresses" - Checked - I added my entire mailing address and email in "Save Addresses" - "Save and Fill Payment Methods" - Unchecked - Under History: "Remember Browsing and Download History" and "Remember Search and Form History" ...

  both checked.

These settings seam to be most logical for what I want but it still does not work. What I'm talking about is, e.g., when I sign in to Amazon I'm expecting to already see my email or at least after typing the first letter. That's how it was in the previous browser. (FYI: required password field/sign-in is replaced by Windows pin)

What am I doing wrong? Please advise.

Thanks

Archived 3 125

PASSWORD TIMEOUT

The master password really needs a timeout setting unknown to me my computer was hacked I fell asleep with my Firefox browser open and they logged into my bank account th… (read more)

The master password really needs a timeout setting unknown to me my computer was hacked I fell asleep with my Firefox browser open and they logged into my bank account the only reason I caught it was because I got a email stating I had logged in my bank account I was lucky I caught it fast and changed my bank password and removed the virus. Yes I know I should of logged off but I got side tracked and fell asleep. The timeout option on password managers are universal except for the Firefox password manager.

Archived 1 122

Password

I accidentally updated my email site password to the wrong one. Previously, I had the correct one saved in Mozilla, but the wrong one were overwritten and I lost access t… (read more)

I accidentally updated my email site password to the wrong one. Previously, I had the correct one saved in Mozilla, but the wrong one were overwritten and I lost access to my email account. Is it possible to recover the password from before it was overwritten with a new one? I have no other way to get to my email, it was created long time ago and I had no backup email connected to it. You are my only hope to recover it- I checked all other options. Please help my case. Thank you for your time dear support grand master.

Archived 1 121

Repeated small window asking for primary password

When I open Firefox, I get a small window asking for a primary password and I find no where to get rid of this. I have a Mozilla password, but that one does not work in … (read more)

When I open Firefox, I get a small window asking for a primary password and I find no where to get rid of this. I have a Mozilla password, but that one does not work in the small window.

Solved Archived 10 121

Somehow, I think a passkey or passcode has been created on my laptop

I have no other devices to "sync" to. This may or may not be why my "passwords" in Firefox have been locked down as I can not now log into my hotmail.com account. Passw… (read more)

I have no other devices to "sync" to. This may or may not be why my "passwords" in Firefox have been locked down as I can not now log into my hotmail.com account. Passwords are visible in Firefox except for the passkey which I can't seem to delete. I need to either see it or delete it. Also, it won't do any good to send a response to the e-mail linked to Mozilla. I had to create a new temporary account to try to get MS to restore my hotmail.com account. The storing of Passwords by Firefox is not helpful to me & I do not want it & need to turn it off. Thanks for help in this multilayered mess of software I'm using.

Archived 2 120

Is 3rd party app supposed to override primary password (master password) locked firefox?

I recently added the primary password (master passwrod) for my firefox browser from the settings. Normally it locks the browser functionality until the password is correc… (read more)

I recently added the primary password (master passwrod) for my firefox browser from the settings.

Normally it locks the browser functionality until the password is correctly entered, but one thing I noticed recently was that the hyperlinks/webpage links from 3rd party app (discord/pdf readers/etc) opens the website regardless of this password input. I can use the page to browse the internet, although the password still works for locking other things like firefox's built-in password manager.

Is this intended mechanism for a "locked" browser?

Open 1 118

master password issue

My Firefox prompts me to enter the master password when it opens, even though the current homepage is Firefox's default one and there is no place that requires login.I ha… (read more)

My Firefox prompts me to enter the master password when it opens, even though the current homepage is Firefox's default one and there is no place that requires login.I have already tried turning off and then turning on the master password, but it still doesn't work.

Archived 1 117

Is the Primary (formerly called "Master") password shared or Ff synchronised between different devices?

Is the Primary (formerly called "Master") password shared or Firefox synchronised between different devices? The reason that I ask this is that I am a decrepit and ignora… (read more)

Is the Primary (formerly called "Master") password shared or Firefox synchronised between different devices?

The reason that I ask this is that I am a decrepit and ignorant old bugger in his 8th decade that has been using Firefox for nearly 25 years. Consequently I have a lot of passwords stored in Firefox's password manager that I REALLY do not want to lose.

Unfortunately, on my main desktop machine, becoming more paranoid after a suspected identity theft attack, I decide to change the Master Password (recently re-named to Primary Password) to something longer and harder to guess or break.

Unfortunately I have forgotten what I changed it to ! (I can remember the first 15 characters but then not the ending sequence...)

However, I discovered that on an old laptop (that had not been connected to the internet for a long time - and I've disconnected it from the local Wi-Fi now) that my old password still worked and I could still see many of the old passwords (since it had not been synchronised).

I am worried that if I try and restore my passwords by now connecting to the internet and synchronising, I will then be locked out of this remaining treasury of my passwords if Firefox synchronisation then disastrously changes the old password (that I still remember) to the new password that I have forgotten - hence my question...

PS: I still have a paper record of something called an "Account Recovery Key" consisting of 8 groups of 4 alphanumeric characters (each group only contains capital letters and numerals - although one 4 character group does not contain any numerals at all, but all groups have at least one capital letter). Could I use this to recover the misremembered new password?

PPS: Don't you think it is always a bad idea to include both zeroes and letter Oh for Oscars in this account recovery key as capital letters rather than lower case letters, since they look so similar?

ie z00 or zoo is less prone to confusion that Z00 or ZOO

Archived 8 109

error message "Unlock firefox"

Every few months (not sure if this is "sw update" related), when trying to log onto a any site from an app, I get the message "Unlock firefox". This quite annoying. It … (read more)

Every few months (not sure if this is "sw update" related), when trying to log onto a any site from an app, I get the message "Unlock firefox".

This quite annoying. It actually went away once but will not go away now.

This seems to be a repetitive problem. The kind no one cares to fix.

Archived 1 108

Upgrading my PC

I will be purchasing a new desktop PC so that I can change to Windows 11 soon. My concern is that I use firefox to store all my passwords. I will need to use a 3rd party … (read more)

I will be purchasing a new desktop PC so that I can change to Windows 11 soon. My concern is that I use firefox to store all my passwords. I will need to use a 3rd party to transfer all my data from my old PC, I do not want them to have access to all of my many passwords. What should I do before I hand over my old PC to them for the upgrade to new PC ? I am old and not a tech savvy bloke, so do not get too technical please.

Open 1 108

Frustrated with how to fix a PIN issue.

Tried to go to Amazon (I have a Prime acct.) on my desktop. Mozilla asked for my PIN. I don't have my PIN. Mozilla said go to Settings and Accounts to add a new PIN. I we… (read more)

Tried to go to Amazon (I have a Prime acct.) on my desktop. Mozilla asked for my PIN. I don't have my PIN. Mozilla said go to Settings and Accounts to add a new PIN. I went to Firefox/Mozilla settings and could not find Account in order to get a PIN. I tried searching in Settings on Account; nothing. I scrolled and clicked around and could not find what I needed.

I am old but far from tech illiterate. I've worked on computers since the mid-1980s. I've had this sort of layered problem with Firefox before. Firefox has been my preferred browser since the 1990s, I believe. I appreciate the concerns with privacy and safety in browsing. But I've run into this sort of problem a number of times. I need to know how to address the PIN issue. I'm happy to get a new PIN if I could only find a way in the browser's settings to do just that.

And, by the way, the password I had for Firefox/Mozilla would not work, though I have it written down, know my entry was correct, keep my passwords in a safe place. I had to open my account on Firefox/Mozilla with Google, which, of course, meant entering another password and doing verification via iPhone. And, of course, I ended up entering with Google and the entry was associated with my secondary email address. That, unfortunately, is not the email address my Firefox/Mozilla account is associated with. It is associated with my primary email address.

All of this takes way more of my time, the customer's time, than I intended when all I wanted to do was open Amazon and print a return label on a product I had ordered. The ridiculous process has left me pretty pissed off.

Frankly, I'd be happy to simply enter my Amazon password to complete the task I need to complete, but Firefox is in the way! Please make your security add-ons clearer and more easily worked with. And please let me know how I can get a new blasted PIN! Of course, I will evidently have to change my Firefox/Mozilla password, as well, since you will no longer accept my current password that, BTW, was made in the past 6 months.

Ugh! Just recognized that I have to wait for another user to volunteer some sort of advice on this. That just makes me madder. I excised my actual email addresses, primary and secondary, from this message because I initially didn't realize this just goes out to a generalized community to see if anyone has something to offer.

Getting closer to abandoning Firefox.

Archived 1 103