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When I have multiple tabs open, around the 6th tab, the entire computer freezes. I have to press the physical button to shut down and restart. This behavior started with the last Firefox update. It doesn't happen when I use Brave browser. What changed to cause this?

I'm running Mozilla Firefox for Linux Mint mint 100 - 1.0 version 141.0.3 (64 bit) on Linux Mint 22.1 Cinnamon. These are the latest versions of Mint and of Firefox for Mint.

Hi. News videos from www.bbc.com won't play. When I ask the BBC website to play a video, I get a blank area of my screen, with a play button. Clicking the button makes it go away, leaving me with just the blank area of the screen. Videos from youtube, movie trailers, etc play fine - it's just videos from a few sites (such as BBC) that yield nothing. I have autoplay videos disabled by default, but: I'm not trying to have the website autoplay; The setting doesn't affect other websites; and there's no way to disable autoplay for the website I'm on (no way I can find, at least).

Hi All,

I am trying to setup 2-Factor Verification for my Mozilla account however every time I enter in the 6 digit code it shows up with "Invalid or expired code. Check your authenticator app and try again."

And I am positive I am doing it right. As I would normally do it; scan the QR code, enter in the 6 digit code.

If anyone has the same issue or solved it, please let me know.

I am an EX EU employee and have access via a double authenticated procedure to the "EU LOGIN" which gives me access to several internal webpages of my former work organisation. The most important is the access to the HEALTH SERVICE, which actually is blocked since one week-- and now it seems like this-- through your web browser. I am an ancient Mozilla user and supporter. After claiming my help desk in EU that my EU LOGIN is blocked, I got the answer, try to use another browser- and I saw that with another browser it worked. What happened with Mozilla? Do you want me to go to apple-microsoft or what ever?

(english translation of the returning message)

Error: Redirection Error

The requested website is redirecting the request in such a way that it can never be completed.

This problem can sometimes occur if cookies are disabled or rejected.

After my bitwarden add-on failed me, I remembered ChatGPT helping me with this another time - but I got it wrong. I right clicked the extensions button (I have 3 add-ons falling under that button) and removed from tool bar, thinking I could then reinstall it and the Bitwarden issue would rectify.

Instead, the extension icon disappeared, and is nowhere to be located. ChatGPT wants to do some reconfiguring but surely there's a better way. I have looked in "customise toolbar" (ie, right click toolbar, click customise toolbar and look for the icon" - but the puzzle piece icon is not there.

Surely I have hidden the puzzle piece icon somehow and I need to do some sort of magic to make it reappear... Have never had this issue with Firefox previously.

I'm experiencing an issue when copying PNG images only in the Firefox browser. Here's the problem: When I copy a PNG image and paste it into Photoshop or any other program, I get an image with a black background.

This didn’t happen before, but it started occurring after a few recent updates.

In other browsers, I get a “normal” PNG image with a transparent background.

I actively use keywords to search from the address bar, mainly g for google, gs for google scholar and w for wikipedia. Until a recent update (until last week, I think), pressing ctrl + L to go to the address bar would select all the text in the address bar, including the keyword, such that if I had made a google search by typing g and some query, I could immediately do a wikipedia search by typing w and some query.

Now, with an updated firefox (141.0.3, on xubuntu 24.04), the search engine from the previous search remains when I press ctrl + L, so I have to type backspace(s) to remove the search engine keyword, before typing a new keyword.

Is it possible to get the old behaviour back?

When setting up 2fa. I scan the QR code. Enter the 6 digit pin generated by google authenticator. Download my backup codes and enter 1 when prompted then firefox says sync time and try again. I am running Ubuntu and have an android phone. Ubutu is set to automatic date. time and timezone. My phone is also set to automatic date&time. I have enabled seconds display on Ubuntu and phone the are synchronized to the second. I have tried this on multiple computers. Google authenticator works with all 9 other 2fa logins I use it for. I have tried many times and asked AI what I'm doing wrong Grok said I am not doing anything wrong after walking through the entire process. I have tried clearing cache and deleting cookies, signing out and back in without success. Please help I use firefox as my password manager and love it but want it to be as secure as possible.

thank you very much. Thomas

Hi,

I'm quite annoyed about the new Android Firefox menu update. It takes up so much more space on the screen for not really adding any extra usability and the New Tab button is entirely gone in spite of there being plenty of space to have included it. Where did it go? I'd really prefer to have it back.

Regards, eliana

Just noticed that Firefox only has translation for Chinese Simplified from Mainland China, but no Chinese Traditional from Hong Kong and Taiwan users. Any plans to get it going? I would hate to switch back to Chrome or Edge instead.

syncing bookmarks between Android Mobile and desktop through shared Mozilla account, but the bookmarks from mobile aren't appearing on the desktop. I can see that both devices are logged in, but cannot see bookmarks being shared.

If I don't use the custom adjustments in my Chrome css, seven buttons on that right side of the menubar are hidden, including the min-max close buttons.

This is problematic when I'm troubleshooting Firefox, and the css is disabled. If I want to close or take the browser out of max mode, I must move those buttons to the navbar, which has no such restriction accommodating those buttons, not to mention why is it necessary for that min-max close trio to monopolize 20% of the menubar. Waste of space. Inefficient.

I'm also curious why must that frame at the top of this sites pages remains persistent, and follows the user down the page, so that when you're composing, and accidentally (and all to often) touch one of those links, it get superimposed over the message, and you must move the cursor to the bottom of the page get rid of it. Not to mention, that frame shrinks the working area of the page about 30% vertically.

I mean, once you have already navigated to the destination page, and you're composing, how often/likely are you going to need to access that area?

I accidentally refreshed Firefox when I was having problems and didn't realize Refresh meant wiping everything clean. I found another thread about this, but it's 8 years old and things have changed. How do I use the "Old Firefox" folder on my desktop to restore all my bookmarks, history, etc.?

Hello Mozilla Support Team,

I hope you can assist me with an urgent issue. After reinstalling Windows on my PC, I lost access to my Firefox Sync data, which includes years of bookmarks, saved passwords, and browsing history.

Before formatting, I had been using Firefox Sync with my Firefox Account (sometimes signed in via Google). However, after reinstalling Windows and logging back into Firefox Sync, my data no longer appears. At one point, I saw my account showing activity from just before formatting, but now that is gone as well.

I am worried that my synced data might have been overwritten or lost during this process. Unfortunately, I do not have a local backup of my Firefox profile.

Could you please help me: - Verify if my Firefox Sync data is still stored on your servers. - Assist with recovering my synced data or advise on next steps I can take. - Provide any guidance on preventing data loss in the future.

Thank you very much for your help. I look forward to your response.

Best regards.

I have been a user of Firefox Android for years, During all this time, I defaulted my Tabs View to the Private Tabs View for higher security. I would only move to a Standard non-Private Tabs View on rare occasions.

Now, suddenly in the past several days, when I select my browser, it no longer defaults to the Private View. Rather, it goes directly to the standard Tabs View and I must select the Private Tabs View manually. This occurs every time I exit my browser and return. Has there been a change recently applied that no longer allows me a Private Tabs View upon selecting my browser? If so, I do not approve. Just say'n Development team - not good! It's a step backwards in the product's design as it applies to user intuitiveness and security. Once set, I liked having my preference for Private Tabs saved without me intervening to manually select the option in every instance.

Firefuxxed was refusing to open new tabs so I shut it down and restarted it (always fixes it) and all my pinned and open tabs were gone with no way to recover them, it took me half an hour to manually restore the pinned ones one by one but not all of them as I cannot remember all of them let alone all the open tabs I had (hours of research gone down the toilet).

There should be a way to backup and restore pinned and open tabs so this doesn't happen, the history option does nothing.

OS: Linux Mint 22 fresh install from a week ago Previous version of Firefuxxed updated after this shamossel.

I just approved an upgrade to Firefox that mentioned something about a new way of dealing with extensions. The first thing I noticed was my 1Password add-on in the toobar disappeared. I took the steps recommended by 1Password to add it back, and I can get a 1Password icon to appear on the toolbar, but it is non-functional. I confirmed 1Password is still functional with an icon in the toolbars of my other browsers. What gives?