Showing questions tagged: Show all questions
  • Archived

Google and other websites turn grey instead of white

Hi Guys, every time i open a white website like google or my schools website it turns light grey like the attached photo. I haven't tried anything as I dont know how to f… (read more)

Hi Guys, every time i open a white website like google or my schools website it turns light grey like the attached photo. I haven't tried anything as I dont know how to fix it. Thanks

Asked by Matt12456 1 year ago

Last reply by cor-el 1 year ago

Cogwheel location

Where is the Cogwheel on the Start page of Firefox? I want to close "Stories". My Start Page does not show it in the Top right of the page as indicated by a Help page. … (read more)

Where is the Cogwheel on the Start page of Firefox? I want to close "Stories". My Start Page does not show it in the Top right of the page as indicated by a Help page. thanks.

Asked by george.xp 3 months ago

Last reply by Paul 3 months ago

  • Archived

Unable to paste into Outlook/microsoft 365 in firefox browser

I am not tech savvy. Have been using FF for years now. Today - out of the blue - I am unable to paste anything into Outlook Email/microsoft 365 when in the FF browser. … (read more)

I am not tech savvy. Have been using FF for years now. Today - out of the blue - I am unable to paste anything into Outlook Email/microsoft 365 when in the FF browser. Can do it in other browsers but not FF. Any tips or ideas? This is killing my productivity!

Asked by livingoutloud123 2 years ago

Last reply by sugarmarc 2 years ago

  • Archived

Widevine plugin will not install, toggling DRM and other troubleshooting steps not working

Ok, so I installed Firefox today, and tried to watch Discovery+, it kept saying it was installing components to play the audio and video and never seemed to actually inst… (read more)

Ok, so I installed Firefox today, and tried to watch Discovery+, it kept saying it was installing components to play the audio and video and never seemed to actually install them. I finally figured out it's the widevine plugin sitting there with a yellow bar saying it's going to install soon but never does.

I went through nearly an hour of troubleshooting, and nothing has worked. I tried toggling the DRM option on and off, restarting the browser and PC, reinstalling Firefox, restarting my modem, disabling and enabling the plugin itself, going to all the streaming sites I use, attempting to manually install the plugin, etc.

As far as I know, I'm not using an antivirus, I don't have my VPN on, any other extensions or plugins, pihole, or anything else I saw in other support queries. I'm just going crazy trying to fix this since it seems nothing works.

Asked by gnosisu 2 years ago

Last reply by cor-el 2 years ago

  • Archived

want to turn off "battery drain" notifications

please tell how how to turn off "battery drain" notifications on Mac IOS...it is annoying and there seems to be nothing to turn off when i search settings. (firefox versi… (read more)

please tell how how to turn off "battery drain" notifications on Mac IOS...it is annoying and there seems to be nothing to turn off when i search settings. (firefox version 109.0.1)

Asked by meredithcr 2 years ago

Last reply by meredithcr 2 years ago

  • Archived

How to: Auto-Hide URL

Greetings! If this is actually a thing, I would like to know how to make it happen. If it is not a thing, this a suggestion that would be amazing to implement into the w… (read more)

Greetings!

If this is actually a thing, I would like to know how to make it happen. If it is not a thing, this a suggestion that would be amazing to implement into the web-browser!

On my phone, when you scroll, it automatically hides the address bar and everything on it, to go 'full-screen'. I want this on my laptop. How can I make it, that when I scroll, or even just sit on a webpage for a moment, the URL bar will smoothly transition into being 'hidden'?

I want to be clear: I do NOT want to use the fullscreen, CTRL + F11 function, because then my Windows task bar is not accessible. Right now I have my taskbar hidden, which is fantastic because it gives my laptop screen a bigger feel. And if FireFox's URL could do the same... that would be beautiful.

Asked by MrNonAstute 2 years ago

Last reply by cor-el 2 years ago

  • Archived

New York Times Cooking recipes print with error i.e., the "end of recipe bar" and "Private Note" heading over print wrapped text at the top of the second page of the recipe.

All New York Times Cooking recipes printed from Firefox 109.0 print with the error noted above (The "end of recipe bar" and "Private Note" heading, which usually print at… (read more)

All New York Times Cooking recipes printed from Firefox 109.0 print with the error noted above (The "end of recipe bar" and "Private Note" heading, which usually print at the end of the recipe, over-print wrapped text at the top of the second page of the recipe obscuring underlying wrapped text.). This error had appeared occasionally in the past, but now is consistently present. I have refreshed my up to date version of Firefox and cleared old print settings. The error shows up on printing to two separate printers and it shows up when printing from a desk top and a lap top computer with synced Firefox, and from a separate lap top with Firefox that is not synced. The error DOES NOT show up on printing with either Chrome or Edge browsers.

NY Times Cooking customer Service has not received inquires about this error and suggested the error lay in a settings issue.

Have others reported this error?

All suggestions will be appreciated.

Thank you, Fred Pintz

Asked by fpintz1 2 years ago

Last reply by fpintz1 2 years ago

  • Archived

Can't Log Into my Godaddy Account

I asked this question yesterday, but I have a bit more detail that I can add. I use Firefox as my primary browser, and I use a VPN to protect against hackers. I use God… (read more)

I asked this question yesterday, but I have a bit more detail that I can add. I use Firefox as my primary browser, and I use a VPN to protect against hackers. I use Godaddy to host a website that I manage, and I need to log into my Godaddy account to make changes to my website.

When I try to log into my Godaddy account, I receive an error message stating that I am not authorized to use this (the Godaddy?) server. I have talked to Godaddy about this problem, and they say that their server will not connect to any other server unless they can establish a secure connection. Apparently, when I try to log into my Godaddy account, the Godaddy server does not see my computer as being part of a secure server, so it will not allow me to connect to Godaddy.

Godaddy suggested turning off my VPN before I try to log into my Godaddy account, and this has not helped. I get a new error message stating that their is something unusual about my (Firefox) browser. Can anyone help solve this problem? Thanks.

- Dominic

Asked by dommeo 2 years ago

Last reply by cor-el 2 years ago

  • Archived

can't sync 2nd laptop to firefox

I have a 2nd laptop that I need to sync for my passwords and bookmarks, everytime I try to sync it says incorrect password, when I know it's correct. then locks me out a… (read more)

I have a 2nd laptop that I need to sync for my passwords and bookmarks, everytime I try to sync it says incorrect password, when I know it's correct. then locks me out after a few attempts but it works fine on the main laptop! Please, I need help! thank you

Asked by Girls With Guitars 2 years ago

Last reply by paul.martzen 2 years ago

  • Archived

Why are bookmarks from disconnected PC showing up on old PC that has been in storage ?

My Windows 10 PC stopped working a few days & is disconnected & partially disassembled. I’m temporarily using an old Windows 7 PC which I brought up from the base… (read more)

My Windows 10 PC stopped working a few days & is disconnected & partially disassembled. I’m temporarily using an old Windows 7 PC which I brought up from the basement the following day. They both have Firefox on them.

I saved one bookmark on the Win7 PC today. It was there when I looked earlier. Now I went to use it again & it’s not there. But my Win10 bookmarks are there!!

How could that be?

Asked by Mike109 1 year ago

Last reply by Mike109 1 year ago

  • Archived

https://app.scoutapp.ai/

the webpage https://app.scoutapp.ai/ doesnt function with your browser. works fine on chrome and brave however but I prefer if it worked with FF. any chance we can get th… (read more)

the webpage https://app.scoutapp.ai/ doesnt function with your browser. works fine on chrome and brave however but I prefer if it worked with FF. any chance we can get this fixed?

Asked by nabetse 2 years ago

Last reply by nabetse 2 years ago

  • Archived

Extension for memorizing and auto-attributing firefox windows to macOS desktops by number?

Hi there. I use Firefox in macOS, and I always have multiple windows in different Desktops. As you know, Desktops in mac are numbered, and each App in the Dock has the o… (read more)

Hi there. I use Firefox in macOS, and I always have multiple windows in different Desktops.

As you know, Desktops in mac are numbered, and each App in the Dock has the option "Assign to" a particular Desktop number or Desktops in Display X. But that is too limiting, because all windows appear in the same Desktop. I'd like an option or Extension in Firefox that allows me to set each Firefox window to a particular Desktop number, so that I don't have to re-organize all my windows every time I restart Firefox.

Does anyone know if there is anything like that?

Asked by Tiago Pomella Lobo 2 years ago

Last reply by Tiago Pomella Lobo 2 years ago

  • Archived

You deleted years worth of work from my computer

Just when exactly are you going to repair all the damage you did to my computer a few days ago -- years of valuable work, gone! And who the hell gave you the right to ge… (read more)

Just when exactly are you going to repair all the damage you did to my computer a few days ago -- years of valuable work, gone!

And who the hell gave you the right to get into my computer -- my personal property -- delete all that work and replace it with ads from people that want to sell me stuff?

That's what the "upgraded" Firefox did to my computer, just days ago, and I want it FIXED!

If there's going to be a class action lawsuit out of this I will join in a heartbeat!

Now I want ANSWERS from you!!!!!

Jack Holloway p.s. how dare you send out a money-begging message to millions of folks who have been ruined by you?

Asked by rerednaw.nogero 2 years ago

Last reply by cor-el 2 years ago

  • Archived

full screen leaves empty space

hello when I open the browser for the first time (after closing and opening it too) full screen mode leaves some empty space on the left and top of the screen, but it hap… (read more)

hello when I open the browser for the first time (after closing and opening it too) full screen mode leaves some empty space on the left and top of the screen, but it happens only for first time you enter it, after reentering it the problem disappears for the session. It's not that big of a deal but still pretty annoying.

extensions: ublock and dark reader dual monitor 1080p and 1440x900

Some people say that changing the theme from default fixes it but it didn't work for me as well as disabling hardware acceleration

Asked by Windcrown 2 years ago

Last reply by Windcrown 2 years ago

  • Archived

After downloading a file from Google Drive, Firefox 1) annoyingly does not ask me in which folder to download the file and 2) opens a preview of the document

As mentioned Firefox, unlike Chrome, does not ask me where I want to download a file on my computer. I have it checked to "Always ask me where to download the file" and y… (read more)

As mentioned Firefox, unlike Chrome, does not ask me where I want to download a file on my computer. I have it checked to "Always ask me where to download the file" and yet it still does not. Additionally when downloading PDFs it opens another tab as a preview for the document in question that I have just opened, but I do not want it to it is quite annoying. Thank you for your help.

Asked by ianshotts123 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Spam Tabs Opening and Pinning

For a week or so now, spam pinned tabs keep appearing in my Firefox browser. They're always for coupon2deal.com. They appear already pinned, at random times while I'm bro… (read more)

For a week or so now, spam pinned tabs keep appearing in my Firefox browser. They're always for coupon2deal.com. They appear already pinned, at random times while I'm browsing. Firefox is up to date, and I have Webroot antivirus running and have made it do a scan of my computer.

Asked by tovaseltzer 2 years ago

Last reply by tovaseltzer 2 years ago

  • Archived

One step software installation?

In the pre-Webextension days, there was an add-on that allowed one-step install/run of downloaded executables. It worked like this: When the option was selected, the exe… (read more)

In the pre-Webextension days, there was an add-on that allowed one-step install/run of downloaded executables. It worked like this: When the option was selected, the executable was downloaded into a temporary directory, execute it from there, and finally (optionally) delete it.

Now I only do it manually.

Ironically, MS Edge has this functionality built-in (see attachment).

Is there a way to achieve this on FF?

Asked by Alex 2 years ago

Last reply by James (doing minimal support) 2 years ago