All Products Community Forum

因工作需求，分别在五台电脑登录我的火狐账号（国内版账号），进行书签操作共享。 现在不知道因为什么问题导致，是火狐的历史书签没法多端同步（自动/手动均无效）， 其中尝试设置了 排障模式/about：config部分参数： ①contextParam--fx_desktop_v3； ②identity.fxaccounts.oauth.enabled设置为false，仍然未解决问题。 有解决方法方便直接联系3003378498@qq.com，求求大神帮帮忙，谢谢

Yes i tapped sync and on my mac's firefox, the android device is not even shown .. i can see my windows firefox there and see open tabs from there but not from android

why doens't android firefox sync ?

Hello everyone, my name is Francesco and I have a big problem that I can't solve in any way! I just can’t seem to solve a synchronization issue between two Firefox 135.0.1 (64-bit) installations on a Laptop and a PC (both running Linux Mint 22) and a Firefox 135.0.1 (Build #2016074239) on Android. Can someone please help me? I'm desperate!

Let’s start from the beginning: For a very long time, every time I connected to the internet with Firefox on my Laptop or mobile, my bookmarks would get completely messed up: folders duplicated endlessly, some empty, others identical to the original ones. The same happened with the bookmarks themselves: separators almost all moved to the bottom and multiple duplicates of my countless bookmarks.

After several failed attempts following posts from other users who had the same or a similar problem, as well as some Firefox support how-tos, I decided to try a different approach, which was also described in a post.

First, after logging out of my account on all three devices, I backed up my bookmarks from my PC in different formats (.html, .json), and after closing Firefox, I also backed up the cookies.sqlite, favicons.sqlite, and places.sqlite files—just in case! Then, I deleted all folders and bookmarks from the other two devices.

I then spent the whole afternoon cleaning up my bookmarks on the PC: removing duplicates and redundant folders, organizing separators and bookmarks the way I wanted, and making new backups as mentioned above. After that, I logged into my account from my mobile, triggered a sync from there, then logged into the other devices and started the synchronization on them as well.

But it didn’t work. 😞

PC and Laptop synced beautifully, everything was perfect, but the mobile, despite showing that it was syncing, remained empty—and still is.

I tried several forced sync methods as suggested in some Firefox how-tos (https://support.mozilla.org/en-US/questions/1482205 and https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android), and I also followed procedures from other posts where users had similar issues, but nothing worked.

I even tried different approaches: logging out and back in first with my PC, then with my mobile; replacing all bookmarks with the ones I had exported in good condition; checking if there was a new update on Google Play. But my mobile remains completely empty—no bookmarks at all.

So, after more than four hours of trial and error, I'm losing my mind 🤯, and I’m also getting seriously exhausted (it’s now 2 AM, and I’ve been up since 5 AM!).

Does anyone have an idea on how to fix this? A plugin? A folder on the mobile where I can manually place the saved files? Maybe a well-aimed hammer strike in a specific spot on the phone? Anything? At this point, even just a good joke might help me get through the frustration. 😜

Now, I just hope I can get some sleep—I’m so stressed that… 😭

Best regards to all, see you next time, and... good night!

P.S.: Sorry for the long post. 😳

Cant sign in to scan code to sync devices.

I will be 99 years old trying to do what you say i must but there is no sign in

I think Firefox would be great if i ever somehow manage to go here do this do that.

I am trying to sync my android and laptop Firefox if i live long enough to do your contortions

And I CANT SUBMIT THIS with tapping the SUBMIT KEY 50 times so far

Waste of time

使用系统：win11。我在之前的Firefox上已经登录了账号并开启了自动同步，前天我重新安装了系统并下载登录了账号。登录了账号之后并没有重新同步我的书签，我手动同步多次没有结果，并等待了一段时间自动同步，以及观察是否会同步书签到本地，结果仍没有。于是我尝试用我手机的Firefox登录电脑的Firefox，结果才同步了我手机的书签信息，但我手机的书签信息已经过时。而且电脑的Firefox显示可以和手机的Firefox互相同步信息及标签页等，但我观察后发现并没有完全同步，我电脑/手机的信息及标签页都是一天两天之前的，手动同步后仍然没有看到有更新。我希望同步回服务器的书签信息！

I have linked, synced, authenticated, the whole nine, all my logins are gone, what’s wrong? I’m logged in on my phone, tablet and laptop, still nothing. What am I doing wrong?

I am unable to send tabs from my desktop devices to Firefox on my Android device.

- All devices are logged into Firefox Sync. - Sending tabs from Android to desktop works fine. - Attempting to send a tab from desktop to Android, nothing happens. Have tried with multiple different tabs from multiple desktop devices, it never makes it to my Android device. - Synced tabs works fine. I can see the open tabs on all my devices from all my other devices, and it stays up to date. - Have tried logging out of sync and logging back in. Didn't fix the issue.

Desktop devices are running Firefox v146.0.1 on Windows Android device is running v146.0.1 on Android 16 (Pixel 8 Pro)

I reinstalled the Firefox app on my android phone and I am not able to sync the phone now with my account info and bookmarks. Scanning the barcode to sync from my phone does not work. It does not respond at all. Manually entering my email and password does not work either as it says I have the incorrect password when inputting the code sent by email.

My bookmarks have disappeared/ not transferred to my android phone, recently bought,

BUT, they have also disappeared off my computer which i have owned for more than five years.

Both are showing that I am signed into my account.

Hi! I'm currentley switching over to fire fox and I am trying to sync my bookmarks from my laptop to my mobile phone. When I click "connect another device" in the settings, I get the pop up telling me to find "sync and save data" I hit the three dots at the top right of the mobile app and don't get the option at all. Thanks.

When attempting to sync my data on my android device it doesn't do anything. I'm currently in the account settings on my phone and when I hit "sync now" it just does nothing.

Sync works fine between my Android phone and my devices, in that I can see open tabs on the phone from both devices. But what does not work is sync between the laptop and desktop. They are both listed as connected devices along with the phone, both are signed in, both synch with the phone but neither will sync with the other, so I can't see the open tabs on either device. Is this an issue or is it by design? Thank you.

Collections bookmarks on the Firefox for Android homepage. I have Firefox sync. I have many regular bookmarks. Collections bookmarks from Android or obviously not available or synced with my Firefox for desktop. Are they synced or backed up at all anywhere? I cannot find them other than inside Collections. If I uninstall Firefox on my Android, Google Pixel phone and reinstall it will everything in the homepage collections be lost?

Dear Firefox China Team, After reinstalling Windows on 2025-07-22 and installing I signed in with the same Firefox Account (this one). Unfortunately: • No bookmarks, passwords, history or extensions were restored. • I believe “Sync” was enabled before the reinstall with all data types selected. • The UI only shows “Syncing…” but no data appears. Please help:

   Check whether any sync data exists for this UID.
   • If yes, explain why it is not downloading and provide recovery steps.
   • If no, supply official evidence (e.g., server-side log) showing zero data.
   If my data (bookmarks, logins.json/key4.db, form history, add-ons) is on your servers, kindly export it to me in an encrypted archive or provide a temporary secure download link.
   Advise how to prevent this “appears-to-be-synced but actually not” scenario in the future (mandatory manual backup, verification methods, etc.).

Troubleshooting already done: – Confirmed same account, same email. – Reset services.sync.* prefs to default. – Manually triggered sync; about:sync-log shows no error codes. – Created a fresh profile; still empty. Please reply at your earliest convenience so I can continue using Firefox with confidence. I am ready to provide Sync ID or any logs you need. Best regards,

I tried send link to device to device for the first time today from my Firefox for desktop to my iPad. Both devices are synced to the same Firefox account and currently signed in. I get a "Sent" pop-up notification after I do the Send on the desktop web browser, but there is no notification of any kind on the iPad.

My searches for this on the web, and on this site, show me only the 'how to send' steps, and I see nothing that is 'where to look for received links'. What should I expect to see on the iOS device when I do this send?

FF for Mac 140.0b4 (beta channel, autoupdates) Mac OS 15.5 Sequoia iOS 18.5 FF for iOS 139.0

Hello Mozilla Support Team,

I hope you can assist me with an urgent issue. After reinstalling Windows on my PC, I lost access to my Firefox Sync data, which includes years of bookmarks, saved passwords, and browsing history.

Before formatting, I had been using Firefox Sync with my Firefox Account (sometimes signed in via Google). However, after reinstalling Windows and logging back into Firefox Sync, my data no longer appears. At one point, I saw my account showing activity from just before formatting, but now that is gone as well.

I am worried that my synced data might have been overwritten or lost during this process. Unfortunately, I do not have a local backup of my Firefox profile.

Could you please help me: - Verify if my Firefox Sync data is still stored on your servers. - Assist with recovering my synced data or advise on next steps I can take. - Provide any guidance on preventing data loss in the future.

Thank you very much for your help. I look forward to your response.

Best regards.

syncing bookmarks between Android Mobile and desktop through shared Mozilla account, but the bookmarks from mobile aren't appearing on the desktop. I can see that both devices are logged in, but cannot see bookmarks being shared.

Firefox 135 on Linux (Ubuntu) and latest Firefox on Android. All sync items are checked. Passwords sync, and bookmarks toolbar syncs, but not bookmarks in folders appear - they're just not there.

Because the bookmarks toolbar is synced it confirms that Bookmarks are checked under sync on both devices.

Every time I install Firefox and try to synchronise data it says open the hamburger menu and tap synchronise and save data. I have never found the synchronise and save data setting. It is not apparently visible when you touch the hamburger menu. So where is it hiding? I've never been able to find it?

Instead of syncing my current settings, sync just overwrote them with an old, outdated copy from another device, completely ruining my addons, bookmarks and various other settings. I managed to restore the bookmarks, but is there really no proper way to undo this or prevent such thing from happening in the first place? Is there no way to control if I want to sync my setting TO the server or FROM the server? How such a vital decision is even made then and why wouldn't there be a way for a user to control that? This is so disappointing :(