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Camera Connectivity Issues

I have a problem using a website called TherapyNotes with the Firefox browser, even though this was not an issue until recently. It seems even though camera permissions a… (read more)

I have a problem using a website called TherapyNotes with the Firefox browser, even though this was not an issue until recently. It seems even though camera permissions are enabled, Firefox is unable to connect to my camera for my telehealth sessions. The light indicating my camera is in use comes on for a second, then immediately turns off. I am also unable to even start a session and coast with voice only. The window to start my session never pops up. I have put in a ticket and been in contact with TherapyNotes going back and forth for the past couple of weeks. Their tech support insists it is an issue with Firefox since I can utilize their site completely on other browsers. I much prefer to use Firefox for the security, so I'm hoping there's something you can tell me to do to make it work.

Asked by Dr. Ivy Kensinger 4 months ago

Last reply by Dr. Ivy Kensinger 4 months ago

Bluetooth Connection for Virtual Cycling Web Site

Hi! Firefox has been my default broser for many years. I recently started using Biketerra https://biketerra.com/ Whwn I try to start a ride I get the error message shown … (read more)

Hi! Firefox has been my default broser for many years. I recently started using Biketerra https://biketerra.com/ Whwn I try to start a ride I get the error message shown in the screen shot. 'Your Browser Does Not Support Bluetooth'

Version 133.0.3 (64-bit) Windows 10 Desktop PC Bluetooth Dongle

The browsers reccomended in the screenshot work without any issue.

Is this a known limitation of Firefox, or am I missing a setting somewhere? :-)

THANKS

Asked by v1sionmaster 4 months ago

Last reply by v1sionmaster 4 months ago

In frame pdf doesn't display as it used to

Hi there. Something changed in my Firefox recently. I used to have all pdf options as Always Ask, which did not impact sites where the pdf is inside a frame inside the … (read more)

Hi there.

Something changed in my Firefox recently.

I used to have all pdf options as Always Ask, which did not impact sites where the pdf is inside a frame inside the webpage.

Changing to open in firefox fixed that issue, but now it opens all pdfs in browser, which I'd rather have the option to save or open in Sumatra as I used to.

Image attached for the 3 options I've mentioned

Basically I want the option to save / open in my preferred app while not disrupting the sites that have in frame pdfs.

Thanks!

Asked by Joey 3 months ago

Last reply by Joey 3 months ago

htm file

I wanted to find information on my question, so I visited a website, and some file named CcRNEMIH.htm was downloaded (with a Firefox icon). I deleted it, scanned my compu… (read more)

I wanted to find information on my question, so I visited a website, and some file named CcRNEMIH.htm was downloaded (with a Firefox icon). I deleted it, scanned my computer, and found nothing. Then I visited the website again, and nothing else was downloaded. Then I checked my downloads folder and saw that under the file name, there was a resource called moz-safe-about. What could it have been?

Asked by banana 3 months ago

Last reply by markwarner22 3 months ago

Screen sharing permissions in Google Meet

When using Google Meet in Firefox browser, I am only able to share my window, not my screen. When I choose "share screen", it says I must change my permissions - but my p… (read more)

When using Google Meet in Firefox browser, I am only able to share my window, not my screen. When I choose "share screen", it says I must change my permissions - but my permissions settings have not changed and this is a problem I have started having only in the last few days.

I do not know where I am supposed to change these permissions settings.

I have checked my permissions in settings > privacy & security > permissions - there is nothing there about screen sharing.

I have checked my permissions in padlock > connection > more information > permissions and the only options I have for screen sharing are "always ask" (default), which is set. The only other option I have is "block" which is not set.

My Firefox browser is up-to-date.

Can anyone help? Thanks!

Asked by mel37 2 months ago

Last reply by jonzn4SUSE 2 months ago

Where do I turn on browser settings to allow sound?

I have Ring Cameras that I can access from my computer. When I click on the microphone and try to talk, I get a message that says I must "turn on browser settings for sou… (read more)

I have Ring Cameras that I can access from my computer. When I click on the microphone and try to talk, I get a message that says I must "turn on browser settings for sound". Where do I find that?

Asked by TBinLA 4 months ago

Last reply by markwarner22 4 months ago

zoom meeting settings

I can sign on to zoom but I get a message to say that my Browser is not allowing my microphone or video to be displayed. I have used zoom for a number of years and never… (read more)

I can sign on to zoom but I get a message to say that my Browser is not allowing my microphone or video to be displayed. I have used zoom for a number of years and never had this issue before

Asked by marysavage4u 1 month ago

Last reply by jonzn4SUSE 1 month ago

Webcam not being detected, specifically only on Google Meet on Firefox

As per the subject, I can't seem to get my webcam to start specifically on Google Meet on Firefox. The microphone works fine and the red webcam symbol beside the URL appe… (read more)

As per the subject, I can't seem to get my webcam to start specifically on Google Meet on Firefox. The microphone works fine and the red webcam symbol beside the URL appears, but I do not get any video feed, only microphone audio. The webcam and microphone both function on https://webcammictest.com/ and I have allowed the camera and microphone privacy permissions for Google Meet on Firefox. I have also refreshed Firefox and they work just fine on Chrome, but I would still prefer using Firefox for my meetings. I am using Windows 10 22H2 and Firefox is at Version 136.0.1, which supposedly are up to date. Am I missing something?

Asked by Lim Hang Sheng 1 month ago

Last reply by jonzn4SUSE 1 month ago

how do I activate my camera on microsoft teams during a meeting? I clicked the camera icon in the teams window upper right side toolbar and it does not work.

How can I activate my camera during a meeting on microsoft teams? I clicked the upper right camera icon in the teams toolbar during the meeting and it won;t turn on. … (read more)

How can I activate my camera during a meeting on microsoft teams? I clicked the upper right camera icon in the teams toolbar during the meeting and it won;t turn on.

Asked by Joey Trujillo 4 months ago

Last reply by Joey Trujillo 4 months ago

Camera permission

Hello I use Kahunas as an online coaching app. I am trying to make video messages but every time I try there is a pop up saying that permission is denied. I went into th… (read more)

Hello I use Kahunas as an online coaching app. I am trying to make video messages but every time I try there is a pop up saying that permission is denied. I went into the firefox settings under privacy and checked the permission tab. It doesnt show any pages have recently tried to use it and it does nothing when I try and add the web address in the search field.

Asked by Ryan Seamone 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Pop-up window ´Manage sharing your microphone with the site´ by MS Teams Links

We have noticed that opening a Microsoft Teams meetings link in Firefox does not open pop-up window asking the user to allow microphone access. Reopening the link in new … (read more)

We have noticed that opening a Microsoft Teams meetings link in Firefox does not open pop-up window asking the user to allow microphone access. Reopening the link in new tab without closing the Firefox causes the pop-up window to appear (sometimes it takes more then two tries). If one closes the Firefox and then reopens the link, the permission pop-up window will not be shown.

Is this a known issue? Can we expect this issue to be resolved in the near future?

Currently we use Firefox version 128.5.1esr (64-bit) and Windows 10 (22H2) on our computers.

Asked by NATHelpdesk 5 months ago

Last reply by markwarner22 5 months ago