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sign in

HOw do I stay signed in to Firefox so I do not have to sign in everytime I open it? Also, I created a new password which is being rejected. Since I can see the password, … (read more)

HOw do I stay signed in to Firefox so I do not have to sign in everytime I open it? Also, I created a new password which is being rejected. Since I can see the password, I know its the right one.

Asked by lucindamacy 1 year ago

Last reply by Khalid 1 year ago

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Issues with passkeys

On Nintendo website, I would like to setup a passkey. When logged into nintendo.com, in settings, under passkeys, I see the following message "You can't use a passkey to… (read more)

On Nintendo website, I would like to setup a passkey. When logged into nintendo.com, in settings, under passkeys, I see the following message "You can't use a passkey to sign in from this device". I can add a passkey using the same device in chrome. Device is Pixel 7 Pro. Firefox version 121.1.0 (Build #2015996455) can Firefox allow for me to create a passkey using 1password or hardware key? Is there a setting that needs to be enabled?

Asked by Neil Verling 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Comments on add-ons

I wanted to add a comment on an add-on description page, but I see no way to do that. These are plenty of other comments already posted. How do I add a comment, or reply… (read more)

I wanted to add a comment on an add-on description page, but I see no way to do that. These are plenty of other comments already posted. How do I add a comment, or reply to one, on an add-on description page? Thanks for your help. PS If it's helpful, it's specifically this page.

https://addons.mozilla.org/en-US/android/addon/youtube-video-downloader-4kpro/?utm_source=addons.mozilla.org&utm_medium=referral&utm_content=search

Asked by letsdothis 1 year ago

Answered by TyDraniu 1 year ago

  • Solved
  • Archived

inbox

Hello, I appreciate the community and would blike to know if it's possible to receive email or send emails to other addresses within the fire fix account Mozilla account … (read more)

Hello, I appreciate the community and would blike to know if it's possible to receive email or send emails to other addresses within the fire fix account Mozilla account email inbox?

Asked by Moz buzzeirth 1 year ago

Answered by Moz buzzeirth 1 year ago

  • Archived

android sync and save data does not appear

i have a mozilla account. I am pretty sure I am logged in on both desktop, laptop and android. no matter what I do, the "sync and save data"option on android does not ap… (read more)

i have a mozilla account. I am pretty sure I am logged in on both desktop, laptop and android.

no matter what I do, the "sync and save data"option on android does not appear. when I view the qr code on my android galaxy a14 5g android version 13 it takes me to the google play store where my choices are open or uninstall. when I tap open, it asks "do you want to leave firefox?". google play screen re-appears. 2nd time I tap to open, it just displays the url and android browser is blank. mzl.la/3NDxAIS

how can I sync my android version 121.1.0 to my desktop?

Asked by dalejanus 1 year ago

Last reply by dalejanus 1 year ago

  • Archived

unlock firefox appears when login to apps

Since an update I get "unlock firefox" when logging in to apps. It used to offer suggestions. I have to load firefox then settings passwords and search for the user/passw… (read more)

Since an update I get "unlock firefox" when logging in to apps. It used to offer suggestions. I have to load firefox then settings passwords and search for the user/password name and copy! Why ?

Asked by Max 1 year ago

Last reply by Max 1 year ago

  • Archived

Using iOS 17.2.1 and can’t access my settings menu

I can’t get the app on iOS to download without a messed up bookmark setting, which means the settings button will not open! Please offer a solution? I installed and reins… (read more)

I can’t get the app on iOS to download without a messed up bookmark setting, which means the settings button will not open! Please offer a solution? I installed and reinstalled, plus I’ve tried to delete files folder etc, but the iOS download is holding onto the old file system, which I messed up. I purposely restarted a brand new account, after five to six years of using my old account, but that changed nothing. The bookmarks aren’t even holding on to Mozilla Firefox desktop site book markers?

Asked by VLStarr 1 year ago

Last reply by VLStarr 1 year ago

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Access data etc.

My phone has died and I have Miles of history data collections very important that is that I want to be able to access on my new phone I have downloaded Firefox and it wi… (read more)

My phone has died and I have Miles of history data collections very important that is that I want to be able to access on my new phone I have downloaded Firefox and it will not bring anything at all across even though it's recognized my sign in my email my photo

Asked by Malia Stewart 1 year ago

Last reply by Paul 1 year ago

  • Archived

My phone is stolen - is there a way i can remotely wipe my data off of the FF app?

Title. I'm aware i can turn off the sync/log out of the account that will further stop my data going into the wrong hands; is there a way i can remotely factory reset the… (read more)

Title. I'm aware i can turn off the sync/log out of the account that will further stop my data going into the wrong hands; is there a way i can remotely factory reset the app, basically?

Asked by sahilagasi 1 year ago

Last reply by Paul 1 year ago

  • Archived

Sync to Android phone broken

I've had no issues with Firefox Sync on desktop but frequent issues on Android. I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=18790… (read more)

I've had no issues with Firefox Sync on desktop but frequent issues on Android.

I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003

Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example:

  • After scanning QR code: "500 Error Oh dear, something went wrong there"
  • After scanning QR code: "Pairing not successful. Error while creating the pairing channel"
  • After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox"
  • After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in.

Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

Asked by DB 1 year ago

Last reply by DB 1 year ago

  • Archived

I have a connected device that isn’t mine, can you stunned [redacted](that’s for your websites administational [redacted]) tell me why it won’t disconnect at five [redacted] o clock in the morning?

You think since it’s a security breach you’d almost be able to disconnect, but no! You genius’s put a “sign out” button where a kill switch is needed. Now find out who … (read more)

You think since it’s a security breach you’d almost be able to disconnect, but no! You genius’s put a “sign out” button where a kill switch is needed. Now find out who the [redacted] is in my account and audit the settings for temperance!.

Asked by jbp2wg8try 1 year ago

Last reply by Paul 1 year ago

  • Archived

2 accounts logged on

I notice two account logged into my Mozilla account one is - Firefox mobile 130 - android 14 And the other is - Firefox on Samsung SMA146W They both saw a few seconds bu… (read more)

I notice two account logged into my Mozilla account one is - Firefox mobile 130 - android 14 And the other is - Firefox on Samsung SMA146W

They both saw a few seconds but in the activity section I see a login time different of 1-2 minutes

I've been having problems with my mac regarding authorized access but i can't pinpoint it. Another example is my wifi network app will show my phone connecting to it with it being present multiple times. Like my phones will be listed 2 or 3 times as online.

I'm so confused. Any help would be appreciated

Asked by rootgrooty 1 year ago

Last reply by Khalid 1 year ago

  • Archived

Can't sync account to desktop

So on a fresh macos install logging in to sync my addons/bookmarks etc isn't working. It either directs my to a setting on mobile that doesn't exist, or just says "accoun… (read more)

So on a fresh macos install logging in to sync my addons/bookmarks etc isn't working. It either directs my to a setting on mobile that doesn't exist, or just says "account disconnected" and prompts to log back in - even though I'm already logged in! It's driving me a bit mad tbh. Any ideas what's happening?

Asked by cillian.void 1 year ago

Last reply by jonzn4SUSE 1 year ago