Showing questions tagged: Show all questions
  • Solved

Viruses

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website. Now I am getting ala… (read more)

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website.

Now I am getting alarming notices with heading Mozilla Firefox all via what looks like an Indian website, saying 1. Click to secure your 2. Trojan detected Fix it now. 3. Critical Error. Click here to remove them.

I have not clicked on any part apart from the x top right to remove the notifications. I can send photos of them

I have scanned with my Windows Security repeatedly and nothing.

Max

PS. The messages are obstinate to remove and it takes effort to x them.

Asked by atmaxwel 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Archived

Download YouTube Videos

I would like to be able to download YouTube videos. Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini? I tried Video DownloadHelpe… (read more)

I would like to be able to download YouTube videos.

Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini?

I tried Video DownloadHelper and YouTube Video Downloader and didn't see any action.

Do I need to setup settings a certain way to make it work?

What are the steps to make it work?

Thank you for your assistance.

Asked by blejt3im1 1 year ago

Last reply by berlin 7 months ago

  • Solved

A Plague of Pop-ups asking me to renew my (non-existent) Norton subscription

In the last 4 or 5 days, I have been besieged by pop-ups from a scam website (I imagine) called giuyt.co.nz asking me to renew my norton subscription or telling me a viru… (read more)

In the last 4 or 5 days, I have been besieged by pop-ups from a scam website (I imagine) called giuyt.co.nz asking me to renew my norton subscription or telling me a virus has been found or a trojan detected. None of this is true. I have run scans on my system and there are no viruses and no malware. I have been into programs and deleted one or two programs i dont use, I have cleared my cache I have been into notifications and cleared that. Nothing I can do stops this avalanche of pop-ups (about 1 every 2 minutes). Can anyone help me please?

Asked by marc4000 4 months ago

Answered by Mark 4 months ago

Feedback for AI features on Firefox under the new CEO

So the main reason I use Firefox instead of Google or other browsers is because it specifically *doesn’t* have AI features, since AI storing my information is a privacy/s… (read more)

So the main reason I use Firefox instead of Google or other browsers is because it specifically *doesn’t* have AI features, since AI storing my information is a privacy/security risk that I am not interested in taking. Firefox is one of the only browsers out there that isn’t annoyingly pushing for AI to be integrated into every single aspect of the service. I’m not interested. I don’t want it. Mozilla, you’re wasting your time and money integrating features that your users DO NOT WANT. Please allow users to press one button to disable machine learning features instead of burying the switches in about:config. I don’t want AI on my browser.

Asked by sophia healy 1 month ago

Last reply by Paul 1 month ago

Supposed virus notification from Mozilla Firefox

I'm getting announcements of a virus threat that purports to come from Mozilla Firefox. Usually one or all three of the attached small windows that say: 1. "Viruses Foun… (read more)

I'm getting announcements of a virus threat that purports to come from Mozilla Firefox. Usually one or all three of the attached small windows that say: 1. "Viruses Found. Antivirus notification. via https+++d512ucanaffc739fe48g.cgm-defender.pro" With a Dismiss button. 2. Attention! Click here to secure your data!. via https+++d512ucanaffc739fe48g.cgm-defender.pro" With a Dismiss button. 3. "System Warning!. Click here to remove them! via https+++d512ucanaffc739fe48g.cgm-defender.pro" With a Dismiss button. I have run full scans and offline scans with MS Defender, but these warnings still appear. Is this legit? I suspect these are a virus of some sort. Either way, how do I deal with this?

Asked by jan.factor12 3 weeks ago

Last reply by jan.factor12 3 weeks ago

have bugs and being remotely hacked

0 being remotely hacked deleting emails Firefox Google Chrome everything you can imagine for 2 years you got bugs all kind of issues can't do passwords anything like that… (read more)

0 being remotely hacked deleting emails Firefox Google Chrome everything you can imagine for 2 years you got bugs all kind of issues can't do passwords anything like that it's really really annoying I needed some help I had please help guys thank you thank you

Asked by zoiemaediez2 5 months ago

Last reply by RosaBeth 1 week ago

problem with privacy and security options

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates yo… (read more)

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates you install ) and its greyed out . i made everything ( refresh - troubleshoot - uninstall ) and with the first click on singing my account on Firefox and add my restore my add-ons after setting up windows this option become unavailable (greyed out) and cant edit it. i need a solution without going to set up a new windows because its so tiring to set up a new windows to edit this option. please give me a solution its emergency. thanks a lot.

Asked by mohammed_abdelraouf 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Locked
  • Archived

Security Breach and Continuous Issues on iOS Device

Dear Firefox Support Team, I hope this message finds you well. My name is Mohammad Kamal Borojerde, and I’m experiencing serious ongoing security issues while using Fir… (read more)

Dear Firefox Support Team,

I hope this message finds you well.

My name is Mohammad Kamal Borojerde, and I’m experiencing serious ongoing security issues while using Firefox on my iPhone 13 Pro Max. I am a delivery driver working for Deliveroo, and my device is being targeted through remote hacking methods. I suspect that some malicious actors are using apps I’m not aware of to interfere with my internet, GPS location, and even stop delivery tasks that the company sends to my phone. This has significantly affected both my work and personal life.

Despite installing multiple security applications including McAfee (Reference No: 03203372) and Bitdefender (Reference No: 1010231778), my browsing remains unsecure, and settings keep getting changed or disabled without my consent. I believe attackers are also bypassing or disabling Firefox protections on my phone.

I kindly request Firefox’s security team to investigate this matter seriously. If possible, please help me: 1. Lock down or secure my Firefox browser fully. 2. Review any unusual activity linked to my device/browser. 3. Suggest any specific configuration settings that can protect me against remote access or phishing.

Here are my associated emails: Mod's note: PII removed

          • @gmail.com
          • @icloud.com

Thank you for your attention and assistance in this urgent matter.

Sincerely, Mohammad Kamal Borojerde

Asked by Mohammad k 8 months ago

Last reply by Kiki 7 months ago

  • Archived

Default Private Tabs View Defers to Standard

I have been a user of Firefox Android for years, During all this time, I defaulted my Tabs View to the Private Tabs View for higher security. I would only move to a Stand… (read more)

I have been a user of Firefox Android for years, During all this time, I defaulted my Tabs View to the Private Tabs View for higher security. I would only move to a Standard non-Private Tabs View on rare occasions.

Now, suddenly in the past several days, when I select my browser, it no longer defaults to the Private View. Rather, it goes directly to the standard Tabs View and I must select the Private Tabs View manually. This occurs every time I exit my browser and return. Has there been a change recently applied that no longer allows me a Private Tabs View upon selecting my browser? If so, I do not approve. Just say'n Development team - not good! It's a step backwards in the product's design as it applies to user intuitiveness and security. Once set, I liked having my preference for Private Tabs saved without me intervening to manually select the option in every instance.

Asked by Bill Douglass 6 months ago

Last reply by Bill Douglass 5 months ago

  • Solved

Use of AI

I read that your new CEO is pro use of AI and doubling down on wanting to implement it. Meanwhile the literal main reason most people I know to use Firefox is that it doe… (read more)

I read that your new CEO is pro use of AI and doubling down on wanting to implement it. Meanwhile the literal main reason most people I know to use Firefox is that it doesn't have AI slopware. I really urge anyone capable of doing so to help reconsider a decision that is going to let down long-time users such as myself. It is getting harder and harder to avoid data leaks and security risks, and until now, Firefox seemed to have been the best browser for these purposes. I don't want to switch, but if you do this, I will have to.

Asked by leyvzo 1 month ago

Answered by Paul 1 month ago

  • Solved
  • Locked

pop-up blocker Inable

Pop-up blocker Inable please because of some of site setting pop-up blocked. Please open pop-up option in firefox browser site setting allowed.link text … (read more)

Pop-up blocker Inable please because of some of site setting pop-up blocked. Please open pop-up option in firefox browser site setting allowed.link text

Asked by SuMo Bot 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

Seeing "Your browser is being managed by your organization" on a private Ubuntu computer, tar installation.

This is one of the more annoying messages Firefox has recently added: "Your browser is being managed by your organisation." It is obviously wrong, because it is shown o… (read more)

This is one of the more annoying messages Firefox has recently added:

"Your browser is being managed by your organisation."

It is obviously wrong, because it is shown on a private Ubuntu 24.04 computer where I have myself installed Firefox from a tarball installation (Firefox version 142.0.1).

The about:policies page just shows: Homepage: URL "https://start.ubuntu-mate.org/"

  Locked	false
  StartPage	"homepage"

Why does Firefox give such obviously misleading information? All the other articles are not helpful at all either, some are talking about security software, some about malware.

This is an extremely user-unfriendly and confusing message: if security software is to blame, why does Firefox not tell what exactly is restricted? When malware changed something why does Firefox not tell what it changed? What even does the message actually imply, what is prevented what otherwise would work and why? What does the information shown on the about:policies page really tell me?

This is by the way shown when starting Firefox using an EMPTY directory for its profile (so making it use a brand new profile), running from a brand new installation directory extracted from a tar file. So what on earth makes it think it is "managed by my organization"?

There is no extension installed, no policies.json file in the newly created profile, nothing. It looks as if the firefox browser would just arrive with this weird setting/configuration comiled right into it?

Asked by johann.petrak 4 months ago

Last reply by jonzn4SUSE 4 months ago

  • Solved

How can I disable the warning message when connecting to an HTTP site

Hi, When connecting to a HTTP:// site, when you enter your username in the username field, Firefox prompts the user with: "This connection is not secure. Logins entered h… (read more)

Hi, When connecting to a HTTP:// site, when you enter your username in the username field, Firefox prompts the user with: "This connection is not secure. Logins entered here could be compromised. Learn More".

How can I turn this message off?

We are running Firefox in kiosk mode in the browser (on a Windows 11 PC), and they are logging into an HTTP site using a touch screen, but when they click into the username box, they sometimes miss touch where to enter this username and instead touch the link mentioned in the message. This then takes them to the Mozilla homepage, but because it is running in kiosk mode, they are unable to navigate back, and they are prevented from closing and restarting Firefox. This is why we need to turn the message off.

Asked by david.willis 5 months ago

Answered by david.willis 5 months ago

AI integration negatively affecting privacy

i chose firefox for the customization and privacy features. you built this browser's user base on your dedication to protecting our data, time to follow up. how will you … (read more)

i chose firefox for the customization and privacy features. you built this browser's user base on your dedication to protecting our data, time to follow up. how will you protect user privacy when LLMs and generative AI feed endlessly on our data? why boast customization and then add a feature that cannot be modified or turned off in a simple, accessible manner? i fear for the safety of my data and privacy with the addition of AI features. if this integration is not cancelled, i will be deleting firefox.

Asked by springmill21 1 month ago

Last reply by Kristi Nielson 1 month ago