All Products Community Forum

After a message saying "Couldn't load XPCOM", I uninstalled and then reinstalled Mozilla Thunderbird and it's working again. Is it now safe to delete the uninstalled version from the Recycle Bin? Thank you.

I was browsing this page: https://support.mozilla.org/en-US/kb/adding-a-holiday-calendar

Which says:

• Select "On the Network", and click "Next".
• From the Format list, select iCalendar (ICS).

But when I select "On the Network" I see no options for file format (TB 138).

Is subscribing to remote ics files still supported, or must we download the files locally and subscribe to them there?

When trying to update Thunderbird on Ubuntu 24.04 the installer says "Quit to Update". I have quit Thunderbird and unpinned from task bar, restarted and still the same. I then decided to uninstall and used 'sudo apt remove Thunderbird' which says it was removed, I then used 'sudo apt purge Thunderbird' which comes back with Package 'Thunderbird' is not installed, so not removed. So tried again, Guess what same result! Any Ideas please?

sudo apt purge thunderbird Reading package lists... Done Building dependency tree... Done Reading state information... Done Package 'thunderbird' is not installed, so not removed 0 to upgrade, 0 to newly install, 0 to remove and 3 not to upgrade.

Hello, after updating the last version 128.10.0 I cannot send emails anymore. I read online about possible solutions, nothing worked. I have an updated Windows 11, my provider is KPN (Telfort). Telfort is a company that has been taken over by KPN, but I can still use my Telfort email address and smtp.telfort.nl as smtp address. That has not changed. I tried several adjustment for the smtp adrress, but the problem remained.

 I hope you can help me, thank you.

I have backed up the data regularly before, but in the new Windows 11 pc, I cannot find the data.

It used to be "C:\Users\Jim\AppData\Roaming\Thunderbird\Profiles\itfho9h2.default" on the old Windows PC which went bonkers. Now should be "C:\Users\Jim\AppData\Roaming\Thunderbird\Profiles\i3ls19ra.default-esr", but when looking in the "C:\Users\Jim\AppData\Roaming\" folder, Thunderbird folder is not there with the others. But that is where Thunderbird data is supposed to be according to Account Settings, Message Storage, Local Directory.

So, how do I find where the data is so that I can back it up?

Thanks.

Hello, I use IMAP accounts for my online emails. And like yearly I make a mass copy of emails from an online folder to a local folder. I used the function "copy to" in the context menu, alternatively moving the mouse together with ctrl for the copy option. In my current version (nearly new...) the copy process is completely in the background (no info on progress etc.). And also no info on failing. And it does fail, after copying a small portion of the selected emails.

I would be totally fine with a modal dialog process, that is thunderbird blocked until the process has finished. Is there an option? Or any other way to have a bit more control on the process status and success? Thank you

Hello, My TB account is setup properly and I am getting mails from my gmail account. But when I compose mail on my TB account I am not prompted for any address completion while composing the e-mail. On Thunderbird and my web gmail there are many e-mail ids in the inbox.

How do I make TB so that it prompts me with these e-mail ids which are in Inbox when I compose mail?

Any help will be apprecated. Thank you, Deepak

Hello everybody I'm using Thunderbird version 115.10.1 (64-Bit) German. This question appeared some years ago. Now I'm still confronted with the same question. When I reply to messages or I'm up to forward a message, my signature is not inserted. I used TB for a very long time and I used this feature in the past extensively. I think, this must be an issue to TB .

The ability to insert and resize images in-line with email text is a major function in my use of email. There have been at least two add-ons that smoothly and efficiently accomplished this task in previous versions of Thunderbird, the most recent being 'Shrunked Image Resizer'. Both those add-ons became unavailable due to updates to T-bird. Please Please allow compatibility with an add-on that does this. It is a make-or-break issue for me. Thank you.

Hi,

I'm getting low disk space available messages on my Windows 10 Pro PC.

Wiztree (see attached image) is showing 128gb in my imap.gmail.com folder.

Some time ago I started to get fairly regular popups about compacting my folders, which seemed to take an eternity without seeming to achieve too much, and I noticed that every time the TB application was shut down and restarted, the Inbox would show mails starting from 9/5/2022 every time (see attachment) and then gradually start to slowly load all more recent mails. In the lower left of application, is the message "Downloading message xxx of xx,xxx in Inbox" and it slowly counts away.

Around this time I had ine excess of 40,000 messages (many with attachments) and I began deleting all the larger attachment emails, and slowly started to cull older emails to where I now have 14,000.

The disk useage appears to have worsened over the past few months.

I'm thinking I have some sort of corruption in the database??

Please advise as to best way forward.

Thanks in anticipation, Peter

For some years now I have been unable to delete some messages which, when deleted, keep reappearing multiple times in the Trash folder and in the original folders. This is extremely frustrating of course. Hoping you might be able to help. Regards Adrian

When I try to send an email here is the message I get.

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.sasktel.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. I checked my outgoing SMTP settings and they are all what they are supposed to be. Note** when I first installed Mozilla everything worked fine. Now I can not receive or send out emails.

I click on the 'get messages' and it says it is downloading 4 messages (for instance) but then only 2 of them are there. Not in the inbox, or spam or trash, just not there. I can often see the subject of a message but there is no message like that. This has only been happening for about a week or two now.

Can't get Thunderbird to open. Have had it for years and now I get a message that I must restart to complete the recent updates. I have restarted and also shut down a dozen times, yet Thunderbird would not open for a week now. I have in my email address book 700 correspondents, now I lost them. Yearning for your help, Thanks, Chaim

My email account did an update and as a consequence I have lost all my folders and also all of my contacts in address book!! HELP. How do I fix this. I have already tried the profiles idea but to no avail. How do I get all of my folders that had all my emails sorted into them back and how do I get all my contacts in my address book back>?

My email address has changed from<jackson@myestespark.com> TO: <janicemjackson23@gmail.com> I have lost all of my address book from the original address~~~I thought everything as recoverable? Not so, according to the Guru's I hired at some cost! Janice bold text