All Products Support Forum

Hi, Suddenly Firefox Android can no longer open the magnet links. I can download and open the torrent with the torrent agent and I can also use the magnet links on Chrome Android, but on Firefox Android it doesn't work. I don't get any error message, it just doesn't work. I also tried Firefox Nightly, but that didn't work either. Anyone has an idea how can I solve this problem? Thanks in advance!

I regularly use Ebay to report scams, but last few weeks, the report and share buttons have disappeared, but still there on the Facebook browser! I've tried deleting the cookie, but hasn't made any difference! The first picture is from the Facebook browser, but the 2nd is via the Firefox browser!

Hello, I'm using Firefox on android and windows 10, and with both editions (with addons enabled or even without any activated), I can't make nintendo eshop webpage to show my login account, which is situated in the top right corner of the site. This is the only website that I know that doesn't like Firefox at all and is having problems with it. Sometimes my account appears there, but if I do something else within the site it disappears immediately. I'm logged in to the site and I can see my wishlist, but can't access the account page, because the icon menu doesn't load (see attached picture, top right corner). Because of this, I can't see the prices in my zone once I click on a game and also can't add the game to the wishlist, for this I have to use the console or another browser. Although I'm logged in to the site, because the account page is not loading, the website keeps telling me that I have to login in order to make any purchase. I've tried different methods and none worked. I want to know if there's a fix in making that menu load correctly? Thank you.

Hi, I'm trying to play a 360 video I think it uses html5 and webgl. In the desktop version it works perfectly, with the mouse I direct the camera and I have image and sound.

However in the android version I only have sound, the image stays black. I connected the phone with remote debug and this is what I got:

Debug file Mozilla5 Android 13 Mobile rv109 Gecko Firefox114

To play it, I go to the website https://omegaodin.itch.io/00000 I click on "run game" and again on the little play button. Playback starts, there is audio but no picture.

In others mobile browsers as Samsung browser or Chrome, it's working.

I am very novice, but I would like to know the cause and if there is a technical solution that the developer can apply.

Thank you very much for your help.

I'm using Android 13 and Firefox is updated to the latest update. When I Google something and select an image, Firefox freezes and I either have to reload the page and the image will load or I have to close & reopen the app and switch to the Images tab. This is on the main Google search page. Images selected in the Google Images tab work as expected.

as the title says when downloading a file, firefox causes com.android.phone to crash. enough crashes causes my tablet to panic and auto restart itself.

the only app that can cause this is is firefox, downloading files via something like discord, doesn't trigger it, only firefox. i tried with other apps to no avail.

it started happening after an update (update TB-X606F_S301018_230810_BMP ) (the last update was a year ago so lenovo isn't gonna fix it on their end anytime soon) and it's quite annoying when i need to use firefox to download files to view/use.

Details:

 Device: Lenovo Tab M10 FHD Plus (TB-X606F)
 Android Version: 10
 Firefox version: 117.1.0
 security update: 2023 Aug
 Google play system update: 2023 May
 Lenovo system version: TB-X606F_S301018_230810_BMP

Firefox crashes Android system and System UI processes after every image download.

It happens after every image download finishes.

Firefox version in screenshots.

Hi Mozilla team. There is some problem with downloading, since few weeks when I use Firefox for download any file/files my mobile signal gets dissappears, for few seconds. Due to that my call gets drop too. This is very serious issue. I tried every possible way to fix this, so I reinstall Firefox but I'm still facing the same problem.

after I downloaded something, my sim card becomes disabled for a while and comes back. I've cleared the data of the browser as newly download but still had the issue, I also deleted and re-downloaded the browser but didn't solve the issue.

Hello,

Recently I started to experience an issue that whenever I would specifically download a file using the Firefox web broswer for Android, my mobile would temporarily lose it's cell reception. After a few seconds it reconnects. The issue does not appear when downloading (for example) images from the Wikipedia mobile application, or using the Google Chrome browser. The issue is still present when using wi-fi or a VPN connection. This makes me very concerned about my privacy and the safety of my data on my device. The android version used is Android 11 and the app was updated as of September 9th

Thank you for assistance!

Hello,

I have a new cell phone and I installed both Firefox and Firefox Focus apps on the phone. I only use the regular Firefox app. Whenever I google search a business, it gives me the address and phone as normal. However, when I push the "call" option on the browser, it does not transfer to the phone app for me to call. I can't dial the number directly from the website.

I can do it this on Chrome but not Firefox.

Can someone give me the solution?

TIA

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces back to home screen - if opening Firefox again only half of the video component shows as in portrait mode, rest is black screen - if attempting to go side/full screen does properly show the video, but going back again to normal screen still shows the half black screen

I can reproduce this with a almost 100% rate, it only fixes itself by restarting Firefox, where it will work until phone is put to sleep mode.

I tried reinstalling Firefox from scratch, as well as deleting my browser cache and it didn't fix.

Hi been asked to put up this question. It's the same as on the forums. Android Firefox app has stopped working with mobile data. Works with WiFi. Have tried all the workarounds suggested. Nothing works. Cleared cashe deleted data reinstalled and restarted. Looks like time for a new browser. Shame really I've always used FF.

Firefox for Android allows you to register WebAuthn credentials and save them to "this device". You can test this at https://webauthn.io/ . However, I have not been able to find a way to view or remove those credentials saved to "this device". What is the location of where those credentials are saved, and how do I remove them?

Note that these credentials are not visible in Settings > Logins and passwords > Saved logins. That section seems to only be for saved passwords and does not include WebAuthn credentials.

Firefox has started to consume vast amounts of gigabytes of data in the past month that I have noticed even when I rarely use it. I generally use a different browser and use Firefox when the site i go to does not support the browser I use. I have both Firefox beta and Firefox on my LG VELVET Android phone running Android 12. What should I do to fix this recent issue.

https://pathbuilder2e.com/app.html?v=68a renders elements short of occupying available space. Columns that are supposed to be taller are impractical to use, such as skills column

I'm getting pixelated screen on firefox Android when I interact or tap my phone screen. First I thought this was phone issue but I tried three other browsers and it didn't happen.Green pixels surrounding texts and shapes. It's been really annoying.dont know how to solve it.

Really do Like Firefox/Mozilla; Appreciate the opportunity offered to apply an app to link to cell phone; However my Cell Phone does Not allow apps, No Internet Connection. Should I go to 'Settings' to opt-out for the app??