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android screen zoomed in (large text print) when I am on the web.

For the last few days when I am on the web using Firefox, my android screen is displaying large print - like it is zoomed in. There is no way to fix this. Assuming this i… (read more)

For the last few days when I am on the web using Firefox, my android screen is displaying large print - like it is zoomed in. There is no way to fix this. Assuming this is a result of your last fix/update. This needs to be addressed. This is not an issue with any other browser

Asked by joanneburgess 3 months ago

Last reply by chriswood1 3 months ago

Persistent crashes when pinching to zoom on Firefox Android

When using Firefox on Android for a while, attempting to use pinch to zoom on a web site will cause Android to crash, as in the screen will go black, the G logo animation… (read more)

When using Firefox on Android for a while, attempting to use pinch to zoom on a web site will cause Android to crash, as in the screen will go black, the G logo animation will appear, and I'll be sent back to the lock screen. It's not just the app that crashes. It doesn't seem to be a full reboot as that takes longer and starts with a different animation, but some part of Android is restarting.

It's consistent but not predictable. Pinch to zoom will work on one site fine and then crash on the same site later. It seems to be a resource issue as it's unlikely to happen on a fresh instance and it becomes more likely the longer you've been using Firefox.

This has been happening for several months, since at least July. It's happened both on my old Pixel 6 Pro and my new Pixel 9 Pro. It's happened on both Android 14 and 15.

I eventually found out I could go to Settings > About Firefox > Crashes and get some debugging info, but I don't know what to do with it. I currently have 15 crashes between now and Oct 16th which all say:

java.lang.RuntimeException: Adding window failed

Clicking Share to get more info on the latest one adds:

java.lang.RunetimeException: Adding window failed

at android.view.ViewRootImpl.setView(ViewRootImpl.java:1618)
at android.view.WindowManager.Global.addView(WindowManagerGlobal.java:442)
at android.view.WindowManagerImpl.addView(WindowManagerImpl.java:158)
at android.app.Dialog.show(Dialog.java:352)
[...]

Caused by: android.os.DeadObjectException

at android.os.BinderProxy.transactNative(NativeMethod)
at android.os.BinderProxy.transact(BinderProxy.java:568)
at android.view.IWindowSession$Stub$Proxy.addToDisplayAsUser(IWindowSession.java:1305)
at android.view.ViewRootImpl.setView(ViewRootImpl.java:1596)
... 18 more

I don't know what to do with this info. Should I file a Bugzilla report with just this? The GUID associated with the most recent one is 7a5e5497-bb62-4e3c-94fc-5c63c51d0830. I can't look it up in crash-stats.mozilla.org. Or should I assume all crash reports are automatically received? I'd still like to be able to have a Bugzilla bug to watch for progress.

Asked by gregvalure 3 months ago

Last reply by gregvalure 3 months ago

Web sites not working properly

Hello, Why some websites aren't working properly with Firefox but does with others? Here are two websites that I have issues with: https://bell.ca (Home internet secti… (read more)

Hello,

Why some websites aren't working properly with Firefox but does with others?

Here are two websites that I have issues with:

https://bell.ca (Home internet section, can't scroll) https://cogeco.ca (Business internet section, can't scroll)

Guillaume

Asked by Guillaume Soucy 3 months ago

Last reply by Guillaume Soucy 3 months ago

Multilanguage issues

Since Firefox nowdays is Multilanguage,but the downside is that when I choose one language( let us say English- UK or US). Every time I visit any site it automaticly ass… (read more)

Since Firefox nowdays is Multilanguage,but the downside is that when I choose one language( let us say English- UK or US).

Every time I visit any site it automaticly associate every site as if I were in England( or US). This also include ( based on my search history) that it also via default search for English websites. Since lagre multilanguage corporations have local websites as well.


But however in older versions it never had this issues. However for me it's quite disturbing( annoying). Since I myself live in Sweden( and isn't so interested of what happends in the states or england) Can some one please change( make correction).

Asked by tompa09 3 months ago

Last reply by Eiernase 3 months ago

scaling on all websites is way too big

I have a Tablet which I use for everything and I often need to browse and use websites. One day all websites were suddenly completely off in scaing. It's like I am browsi… (read more)

I have a Tablet which I use for everything and I often need to browse and use websites. One day all websites were suddenly completely off in scaing. It's like I am browsing on my phone, but only looking at the top third of the website. I don't thing that I have changed any settings as it was just like that the next day.

it's exhausting and seriously disruptive

Asked by nicolas55 3 months ago

Last reply by tompa09 3 months ago

Browser has gone nuts!

My Firefox for Android has gone nuts. Everything shows in tiny fonts and all formatting has been lost. By that I mean that entire web pages are now showing where previous… (read more)

My Firefox for Android has gone nuts. Everything shows in tiny fonts and all formatting has been lost. By that I mean that entire web pages are now showing where previously only pertinent sections were showing.

I've attached a screen shot of my Yahoo email page. Previously only the inbox showed with 20 emails to a page. Now the whole page shows. I have no idea what changed, or what I inadvertently changed, to get this result.

Asked by dave1310 3 months ago

Last reply by TyDraniu 3 months ago

Stuck in Desktop Mode

Hi, my browser on my tablet keeps making all tabs stuck in desktop mode with no way to turn it off. It started happening today when it updated to the latest Firefox Andro… (read more)

Hi, my browser on my tablet keeps making all tabs stuck in desktop mode with no way to turn it off. It started happening today when it updated to the latest Firefox Android 133. The desktop mode toggle is set to off, and when I click it it still is set to off and it's still in Desktop mode. When I copy the URL to another tab I can turn desktop mode off, but that gets reset to on whenever the browser is killed in the background.

I've tried force closing the app and clearing cache, any help would be appreciated.

Asked by Syer10 3 months ago

Last reply by sidereal316 3 months ago

enable javascript

The site (which I have used before on this phone) now tells me I must have Javascript enabled. I have looked through SUPPORT and I see 44 other inquiries on this topic b… (read more)

The site (which I have used before on this phone) now tells me I must have Javascript enabled. I have looked through SUPPORT and I see 44 other inquiries on this topic but no answers. HELP!

Asked by jackbeasley802 3 months ago

Last reply by cor-el 3 months ago

  • Solved

Firefox app. Everything is in destop site mode even though it's turned off. The mode doesn't wanna turn on and it stays in destop site mode. it's stuck

Even though destop site mode in the pull down menu on the right is turned off it's affecting my site like it's turned on. I also can't turn it on to turn it off since it … (read more)

Even though destop site mode in the pull down menu on the right is turned off it's affecting my site like it's turned on. I also can't turn it on to turn it off since it just stays off when I click on it. Also I'm not sure if this helps but everything now opens as a destop site instead of phone site when I open something new.

Asked by gjgjn1004 3 months ago

Answered by gjgjn1004 3 months ago

  • Solved

Horizontal menu on a web site changed suddenly, no change made to web site

Hello! A web site I frequent, livebyliving.org, has a menu structure running horizontally across the top of the pages. Each option has a pull-down sub-menu. Yesterday af… (read more)

Hello!

A web site I frequent, livebyliving.org, has a menu structure running horizontally across the top of the pages. Each option has a pull-down sub-menu. Yesterday afternoon or evening that menu turned into the three bar menu icon in the upper corner of the pages and the horizontal menu disappeared. When I click the three bar icon the entire menu structure is displayed vertically.

Firefox on my Android tablet was updated November 26. I used the site in question numerous times since that update and the menu was displayed correctly. It displayed correctly yesterday morning, Nov 29. In the evening, when I went to use the site, the menu behavior had changed. I also note the change when using my Android phone. The last Android update for my tablet was February 6, 2023.

I tested with Chrome and Google today and they display the menu correctly so it seems as if something specific to Firefox changed yesterday.

I've attached three screen shots. The first is the correct behavior with the horizontal menu. The second image shows the same page with the changed menu presentation. The third image shows the sub-menu presentation after whatever changed.

Any thoughts would be most appreciated!

Asked by Ed Robb 3 months ago

Answered by Ed Robb 3 months ago

syncing tabs from pc

I bought a new android (Samsung) tablet. I want to sync all the tabs I have on my Windows PC to the tablet. I am not tech savvy.. further, why can't the Firefox page t… (read more)

I bought a new android (Samsung) tablet. I want to sync all the tabs I have on my Windows PC to the tablet. I am not tech savvy.. further, why can't the Firefox page that shows all my saved tabs and bookmarks look the same on my tablet? sheesh...

Asked by John 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

absurd error messages

I will have to stop using Mozilla after many years - sad. But I am getting links blocked by stupid error messages about security when the sources are well known and prot… (read more)

I will have to stop using Mozilla after many years - sad. But I am getting links blocked by stupid error messages about security when the sources are well known and protected. Today it was the Journal of the American Medical Association. I have no time to deal with this nonsense.

Asked by modalities2013 3 months ago

Last reply by Paul 3 months ago

Firefox will not open in android

When I try to open firefox on my android phone, it just closes and gives me an error message which I have attached a screen shot of. I do not know if this is related but… (read more)

When I try to open firefox on my android phone, it just closes and gives me an error message which I have attached a screen shot of.

I do not know if this is related but this happened after I scanned a qr code and tried to open it.

I have un-installed and reinstalled the app and turned my phone off then on again after reinstalling but this did not help.

Pls can you help?

Asked by Serena 3 months ago

Last reply by iub fun 3 months ago

Unable to connect

I get "unable to connect" on links from a google search. I can manually type the url from the link, and it goes to the site. This has started recently, no matter what I … (read more)

I get "unable to connect" on links from a google search. I can manually type the url from the link, and it goes to the site.

This has started recently, no matter what I search for.

I deleted data, in settings, re connected my mozilla account, and it's still happening.

Asked by komputec 3 months ago

Last reply by komputec 3 months ago