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  • Archived

Can't enable 2FA on Mozilla account

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the bac… (read more)

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version)

However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?

Asked by Joni 7 months ago

Last reply by Kiki 6 months ago

  • Archived

drag and drop pictures on iOS

Hi. I used to be able to just grab and image on a webpage and drag it to my desktop. Now I have to go through the whole rigmaroll of right click and save. Anyone know how… (read more)

Hi. I used to be able to just grab and image on a webpage and drag it to my desktop. Now I have to go through the whole rigmaroll of right click and save. Anyone know how I can go back to the faster way please?

Thanks.

Asked by ani 4detal 7 months ago

Last reply by bitdecay 7 months ago

  • Solved
  • Archived

Unable to enter one particular website

There is one particular website that I use quite frequently. Lately I haven't been able to log onto it without encountering a page verifying I am a human, and I can't pro… (read more)

There is one particular website that I use quite frequently. Lately I haven't been able to log onto it without encountering a page verifying I am a human, and I can't proceed (the page just loops). This has happened on other browsers too, though I fixed the problem there by disabling my adblocker. But that doesn't help here on Firefox. Any suggestions?

Asked by Ladyjay12 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Archived

YouTube channel confusion for comments

I have had a google account and a YouTube Channel ([email_1]@gmail.com) for decades. I recently added a new google email ([email_2]@gmail.com) and accustomed my old YouTu… (read more)

I have had a google account and a YouTube Channel ([email_1]@gmail.com) for decades. I recently added a new google email ([email_2]@gmail.com) and accustomed my old YouTube channel for [email_1]@gmail.com with the new email, [email_2]@gmail.com. On other browsers when I comment, the old YouTube account with the new email shows up as the commentor. Today, on my new Firefox browser.I discovered that the new email had created another YouTube channel which showed up as my ID for a comment on another YouTube channel. I deleted the new YouTube channel but, when I comment with the brand new Firefox browser, the old YouTube channel I deleted shows up. How can I correct that?

  • Solved
  • Archived

How do i get FF to open a bookmark in a new tab, without having to create a new tab first? Its an annoying extra step

When I click on a bookmark, FF opens it in the current tab, overwriting the site I had open. I have to add a tab, then click on the bookmark to have it in a new tab. This… (read more)

When I click on a bookmark, FF opens it in the current tab, overwriting the site I had open. I have to add a tab, then click on the bookmark to have it in a new tab. This is an annoying extra step. How to I change it? I already tried the open links in new tabs instead of windows. Makes no difference On or Off

Asked by Raye Elaine 7 months ago

Answered by Bradforth 7 months ago

  • Solved
  • Archived

Microsof Outlook Web Login

Hello, Not sure if posted under the right section. Recently started having an issue trying to sign in to Microsoft Outlook (formally Hotmail) Web. I don't recall any chan… (read more)

Hello,

Not sure if posted under the right section.

Recently started having an issue trying to sign in to Microsoft Outlook (formally Hotmail) Web. I don't recall any changes i made or updates.

When i try to sign in, it opens a new tab and takes me back to the sign in page. This just continues.

Tried using MS Edge and don't have the issue.

So far tried Safe Mode which disabled add-ons, which are currently Add Block plus, and New Tab Override and the issue remains. Not sure if i tried the refresh option but i think it removes the extensions which is not the end of the world.

Added a few images, one shows duplicate tabs, which will continue

Firefox version 140.0.4 (64-bit)

Any ideas whats going

Thanks

Asked by jamesjudge 7 months ago

Answered by jonzn4SUSE 7 months ago

  • Archived

Second charachter on address bar stops autocomplete

Hi all, I'm using Firefox 140.0.4 (64-bit) on Debian Trixie and I'm getting a weird behavior with the auto-complete functionality of the address bar. If I type the first … (read more)

Hi all, I'm using Firefox 140.0.4 (64-bit) on Debian Trixie and I'm getting a weird behavior with the auto-complete functionality of the address bar.

If I type the first character the address gets auto filled (see 20250711_First-character-auto-fill-working.png attachment), then if I type the second character the auto filled result disappears (see 20250711_Second-character-auto-fill-NOT-working.png).

I've tried any search option combination, but results doesn't change. At the moment I'm using for the address bar just "Browsing history" (see 20250711_Address-bar-settings.png).

The correct behavior would be, as in the past, that new characters confirming the address would leave things as they are. Do you have any suggestion on how to restore the original behavior?

Many thanks,

Raoul

Asked by rasca 7 months ago

Last reply by rasca 7 months ago

  • Solved
  • Archived

Firefox Virus

I accidentally clicked on a site that was supposed to be a game review site that I found on a Bing search. Now I get pop up ads for fake virus programs whenever I run Fi… (read more)

I accidentally clicked on a site that was supposed to be a game review site that I found on a Bing search. Now I get pop up ads for fake virus programs whenever I run Firefox.

I ran a scan with Mallware Bytes and Microsoft Defender and both scans came up clean.

I am including a screenshot of the popups.

Any ideas?

Thanks

Asked by rinaldop75 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

How do I turn off the Firefox sidebar key combinations?

I often use the key combination Ctrl+Alt+X in Google Docs when on different devices but it doesn't function properly when instead it brings up the AI sidebar gadget. Remo… (read more)

I often use the key combination Ctrl+Alt+X in Google Docs when on different devices but it doesn't function properly when instead it brings up the AI sidebar gadget. Removing the sidebar button doesn't really help and it's annoying. So how exactly do I turn off the key combination for the sidebar?

Asked by llama.qwerty 2 months ago

Last reply by Agent virtuel 2 months ago

  • Archived

Cannot submit feedback

I'm trying to report a rogue version of this add-on, https://addons.mozilla.org/en-US/firefox/feedback/addon/%7B5c474add-03f0-4c67-9479-f32939d7599a%7D/. The actual add-… (read more)

I'm trying to report a rogue version of this add-on, https://addons.mozilla.org/en-US/firefox/feedback/addon/%7B5c474add-03f0-4c67-9479-f32939d7599a%7D/. The actual add-on is fine and works well. Somehow a version, 1.5, got installed and I cannot keep it removed. Whenever I refresh FF, it shows back up. I cannot find any reference to this version on GitHub or on the extensions page. I have uninstalled FF and refreshed it. Nothing works. It keeps coming back. I also looked in the side-install directory, but there were no extensions there. If I remove the extension under the Add-ons Manager, it removes it and I can install it and it installs the correct version and it works until FF restarts and then the 1.5 version shows back up.

Asked by gwolbr 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago