Showing questions tagged:

Bookmarks fail to import from onc macOS computer to another.

I am trying to export/import my book marks from one macOS computer to another (intel to Apple silicon), however, all of my imports and restore attempts fail. My last rest… (read more)

I am trying to export/import my book marks from one macOS computer to another (intel to Apple silicon), however, all of my imports and restore attempts fail. My last restore attempt failed with the following message: Firefox Unable to process the backup file. Any other suggestions?

Solved Archived 5 221

Websites such as youtube and google don't load

Youtube's side panel on the left does not load at all, the videos on the homepage do but none of them can be played. When I play a video the website doesn't load that eit… (read more)

Youtube's side panel on the left does not load at all, the videos on the homepage do but none of them can be played. When I play a video the website doesn't load that either. I only get an hourglass icon on the tab. Image attached.

Google search results don't show up immediately, despite being loaded. Only after about 7 seconds. Image attached.

I don't have this issue on other browsers. It has only started occurring 3 days ago, I'm clueless as to what the cause may be.

Solutions I have tried: 1. Restarting my PC. 2. Turning off all my extensions. 3. Running Firefox in troubleshoot mode. 4. Refreshing Firefox.

Solved Archived 5 171

Diminishing performance (increasing lag) the longer Firefox 133 is open

I believe this problem began in 133. I've noticed that if FF is open for a few hours, it starts to develop a very noticeable input lag. For example, if I'm watching a You… (read more)

I believe this problem began in 133. I've noticed that if FF is open for a few hours, it starts to develop a very noticeable input lag. For example, if I'm watching a YouTube video and hit an arrow key to advance the video, there will be a couple of seconds before the browser registers the key press. It behaves like a high CPU issue but I do not detect high CPU usage when this is happening. Restarting the browser resolves the issue for a few hours.

This is happening on Windows 11 as well as on a Mac running Sonoma.

Archived 5 200

enable javascript

The site (which I have used before on this phone) now tells me I must have Javascript enabled. I have looked through SUPPORT and I see 44 other inquiries on this topic b… (read more)

The site (which I have used before on this phone) now tells me I must have Javascript enabled. I have looked through SUPPORT and I see 44 other inquiries on this topic but no answers. HELP!

Archived 5 366

Search box shows up in Chrome but not in Firefox

When using website at https://tools.myfooddata.com/nutrition-facts/170112/100g/1 , the search box titled "Search for A Food" shows up in Google Chrome, but not in Firef… (read more)

When using website at https://tools.myfooddata.com/nutrition-facts/170112/100g/1 , the search box titled "Search for A Food" shows up in Google Chrome, but not in Firefox. In Google Chrome, it can be seen in the upper left part of the web page, but I can't find it in Firefox. Also, when I click on the button called "Instructions" on the web page, nothing happens in Firefox, but when I click on that button in Chrome, it opens up an instructions menu. What can I do about these things?

Archived 5 170

Did the letterboxing dimensions change with FF 133.0?

It certainly appears they have, with the left and right padding growing wider. In fact, they both look about twice the size of the top and bottom padding, whereas before… (read more)

It certainly appears they have, with the left and right padding growing wider. In fact, they both look about twice the size of the top and bottom padding, whereas before I remember them as being about equal. The change was immediately apparent with my home page!

Any particular reason for this?

Archived 5 161

lost bookmarks

I have Firefox in my laptop and also mobile phone I was tidying them up last night and they were all on both devices. This morning the most recent bookmarks are missing f… (read more)

I have Firefox in my laptop and also mobile phone I was tidying them up last night and they were all on both devices. This morning the most recent bookmarks are missing from both. I tried to "restore" but this still does not bring back my recent bookmarks. Is there any way I can recover them. Many thanks

Archived 5 140

The following files couldn be attached outlook web -in firefox

the following files couldn be attached outlook web Microsoft Outlook in firefox. Its files more 1 MByte. clearing the cache did not solve the problem. Outlook web in Micr… (read more)

the following files couldn be attached outlook web Microsoft Outlook in firefox. Its files more 1 MByte. clearing the cache did not solve the problem. Outlook web in Microsoft Edge no problem with attach files Firefox version 133.0 (64-біт)

Archived 5 160

Does google map still work for you in version 133 ? If not how did you fix it ?

Google maps does not work even tho both the browser and gmaps site have location access and location is turned on . The problem is with firefox for android (stable versio… (read more)

Google maps does not work even tho both the browser and gmaps site have location access and location is turned on . The problem is with firefox for android (stable version 133) . It has been like this for sometime i thought I'd just wait for it to fix itself but that's obviously not happening . Infinite loading or location not detected error . Have tried running with all protections and extension off . Do any of you have this issue ? Is there a way to fix it ? is the issue already acknowledged and worked on ?

Locked Archived 5 230

Recieving 403 errors in firefox but nowhere else

I often receive a 403 error when using Firefox Every time, before this happens, I get the unsafe website warning and then the 403 error when I continue anyway I am using… (read more)

I often receive a 403 error when using Firefox Every time, before this happens, I get the unsafe website warning and then the 403 error when I continue anyway


I am using the latest version at the time of writing These errors only occur on my desktop PC I have tried to replicate this issue on both my phone (Android) and another laptop(Windows 11) but all the websites work normally on there.

I have tried the following, none of which have any effect:

  • Clearing cookies
  • using Troubleshoot mode
  • Restarting
  • Changing Useragent
  • Using "Forget about this site"

The following do fix the issue

  • Using a VPN
  • Using Google Chrome
  • Running Firefox in another profile

Going through the privacy and security tab and reseting all the settings sometimes works but only temporarily

The following are a few websites where the issue occurs

  1. https://kdice.com/
  2. https://latinitium.com/
  3. https://theysaidso.com/
  4. https://opensource.org/
  5. httpe://obsidian.rocks/
Archived 4 140

DNS over HTTP not active TRR_PARENTAL_CONTROL

Trying to enable NextDNS for DNS over HTTP but it shows as not active (TRR_PARENTAL_CONTROL). I do not have any parental controls enabled on this device so im not sure wh… (read more)

Trying to enable NextDNS for DNS over HTTP but it shows as not active (TRR_PARENTAL_CONTROL). I do not have any parental controls enabled on this device so im not sure whats causing this isssue.

Archived 4 181

Avast Password Manager was deleted from Firefox account

The Avast Password Manager was deleted from task bar about 5 days ago or so-- 12/11/24. Why would Firefox do that and inconvenience its customers? It needs to be restor… (read more)

The Avast Password Manager was deleted from task bar about 5 days ago or so-- 12/11/24. Why would Firefox do that and inconvenience its customers? It needs to be restored immediately and nowhere to find help on this matter. Avast is aware of the problem and so is Firefox but we, the customers, have no solution that is available. This encourages us to use Chrome instead. Is there a solution? Please advise.

Archived 4 90

What can i do to stop this horrible PIPicture on YTube on Linux now ?

i have Linux Cinnamon 22 and want to stop the PIP on YT. I disabled/unchecked box for PIP on FFox and PIP still happen on YT. What can i do to stop this horrible PIP now … (read more)

i have Linux Cinnamon 22 and want to stop the PIP on YT. I disabled/unchecked box for PIP on FFox and PIP still happen on YT. What can i do to stop this horrible PIP now ? thank you.

Archived 4 140

Download from canvs

Why would I get this error message when downloading from canva: https://export-download.canva.com/5A-Ps/DAGORK5A-Ps/5/0-1844676587812171127.pdf?X-Amz-Algorithm=AWS4-HMAC-… (read more)

Archived 4 160

Unable to send Mail from Onetel account, only receive.

Hello Firefox helpers. I have had a Onetel e-mail address for over 25years, OneTel was acquired sometime ago by TalkTalk and this may have been when the issue started. I … (read more)

Hello Firefox helpers.

I have had a Onetel e-mail address for over 25years, OneTel was acquired sometime ago by TalkTalk and this may have been when the issue started.

I can only, at the moment, receive e-mails to OneTel when using Thunderbird, I cannot send from the account when I use the Thunderbird/Mozilla template.

After many hours of trying to work out why this was happening, with the help of an IT angel, she discovered that Thunderbird was not connected to the OneTel outgoing Server port (number 25) and thus nothing could be sent. How do I ask Thunderbird to connect to Port #25?

At present, I'm sending from another account and copying in my OneTel address.

Any help with this would be gratefully received.

Regards, Dick Goodwin.

Archived 4 80

Trouble Viewing PDF's

Recently, I am unable to open PDF's on Firefox. When I go to another browser and access the same site (such as a bank) I am able to view the PDF. I have tried some of th… (read more)

Recently, I am unable to open PDF's on Firefox. When I go to another browser and access the same site (such as a bank) I am able to view the PDF. I have tried some of the suggestions regarding extensions etc, but nothing seems to work. Is there a solution? Thanks, SVS

Archived 4 162

Google Drive says it is offline since latest Firefox update

I tried in another browser and Google Drive is online. Not on Firefox since the latest update. Thanks in advance for any tip to troubleshoot. Internet connection is check… (read more)

I tried in another browser and Google Drive is online. Not on Firefox since the latest update.

Thanks in advance for any tip to troubleshoot. Internet connection is checked and okay. All the other google products are functioning as expected.

Solved Archived 4 130

costco logon broke with update to Firefox 133.0

Cannot Log on to Costco.com site after update to Firefox 133.0 in Win 10 pro on 2 computers. Both are up-to-date with latest software. Entering valid account and password… (read more)

Cannot Log on to Costco.com site after update to Firefox 133.0 in Win 10 pro on 2 computers. Both are up-to-date with latest software.

Entering valid account and password cause the Costco logon page to freeze for a minute then returns to log on screen with no messages about failure

Same behavior on two computers. Log on to Costco via Microsoft Edge works perfectly (on 2 computers before any trouble shooting ). Logon with Firefox 133.0 works with every other site that I regularly use - Samsclub, Amazon, Yahoo mail, my own mail servers, NYtimes, WashingtonPost, Google, Walmart, and others

Trouble Shooting Steps taken with no change in the problem logon to Costco + Cleaned cache / cookies + Disabled virus protections + Disabled firewall + Stopped all security services + Rebooted + In settings | Privacy & Security: Added Costco.com as Exception for Enhanced Tracking protection + In settings | Privacy & Security: Added Costco.com as Exception - Cookies and Site Date

Archived 4 360