All Products Support Forum

Since the Firefox update was installed on Feb.28th. All my pictures on the ebay site have become cropped and look ridiculous.What can I do about this.No problems if using the Opera browser.Just Firefox.

Hi, I have noticed that when using the latest release of Mozilla Firefox on Windows 10 and Ubuntu 22.04 LTS, when I go to ABCnews.go.com and click into a story, there is an autostarting video. But instead of either waiting until I click on it or autostarting normally, it flashes wildly. I have disabled all extensions and the problem persists. Has anyone else encountered this? And more importantly, does anyone have a fix for this issue?

Bob Reed

Today, after browsing about whether or not I should continue using Firefox as my password manager, I decided to mitigate the most important security flaw in browser based password managers, by setting up a Primary Password. I choose to use an easy to remember 8 word long passphrase as my Primary Password. I noted down the passphrase in my diary. Due to problem while loading YouTube, I decided to restart Firefox by going to about:profiles and selecting "restart normally". This issue where Firefox starts to struggle connecting to internet is a relatively common occurrence on my Firefox install, and restarting Firefox fixes the issue. When Firefox restarted, I was prompted to enter the primary password. I confidently entered my passphrase, but it was rejected. I tried to typing to it more carefully several times. I got my diary and checked it to make sure I was entering the passphrase correctly. Following troubleshooting steps on a similar thread, I restarted firefox, no luck. I than rebooted my computer, issue persisted. I decided to restart Firefox with extensions disabled, and also in troubleshooting mode. Firefox still rejects my passphrase. I have my Firefox account synchronized with two Android phones. Will reinstalling Firefox and syncing with my Firefox account solve the problem? In a similar troubleshooting thread, renaming key4.db and logins.json is suggested. However, it has not been explained very clearly. My logins.json file was modified an hour before disaster, even though I had made no changes to any of my logins or the master password. Is my logins.json corrupted causing the issue? I will like to point out a design flaw in Firefox which might have caused the issue. I usually want to see what I am typing when I am entering an encryption password. This is to make sure that I don't mistype something. However, in Firefox Primary Password configuration window, there is not option to see what you are typing. Firefox relies on low probability of typing the wrong password twice. I don't think devs should be so worried about shoulder attacks to not even allow users option to view what they typing. My case might be that low probability situation where I made the same mistake while typing the passphrase twice.

Hi, I have been using an extension that helps with my school's website for years and now for some reason it has been taken off the firefox store. It's still up on chrome and edge and all of the Dev's other add-ons are still up, its only this one on firefox. I emailed the dev and he sent me the zip file and I've been having to install it as a temporary add-on with the .json file every time i open firefox and its getting really annoying after a year of doing this. How can I just install it permenantly?

When I click on "Google Apps" in Firefox (with links to Calendar, news etc.) says "can't load". When I try with Chrome is loads fine. What can be done to fix that?

I do not know what I'm doing wrong but my main pc won't sync it's tabs to my other devices. It just says "no open tabs".

I'm able to see all the tabs open on my other devices but not my main pc's

hello , I have win 11 laptop where Firefox is my default browser , and recently it seems that I can't play any videos on Firefox and I keep getting this error : if playback doesn't begin shortly, try restarting your device Youtube seems to be working on other browsers and I tried every single suggestion out there to fix this but nothing helped ,examples:

1. Retarting device , browser 2. updating device , browser 3.disabling hardware accleration on FF 4.checked for driver updates for my GPU 5.disabled any extensions or add-ons 6.run FF in tshoot mode 7.checked that windows media fetaure is installed

it only works when I run FF in compatibility mode /windows 8 , which is not ideal for me. can you please help ? 

Regards, Haneen

For empower-retirement.com, i can log into the account and in the account, statement and documents part of the page. under statements, it lists a yellow triangle with an white exclamation point and "No Results Found". If i use chrome, i see my monthly statements. This used to work a few months ago. i just upgraded today to 110.0.1 and hoped it would work but doesn't. Any ideas? I like firefox and want to continue to use it. Thanks.

I cannot access about config, I want to stop my searches from being forced to the address bar, I have just bought a new laptop, and synced it with my other laptop, it offered me search from address bar, and I avoided it having experianced it before, yet when I opened firefox again I was stuck with it.

There are a number of threads/articles on this, such as: https://support.mozilla.org/en-US/questions/1341031

They don't include that if "Clear History when Firefox is Closed" is checked, that even though settings are set to open previous tabs, everything is lost. There are options for that setting but it has wiped out my previous sessions a few times with no recovery available. I have always forgotten which setting does that even when it happens, so am hoping the threads/articles will be updated to include it for fixing the problem. It seems these settings are in conflict though and not clear. If Open Previous Windows and Tabs is set to on, I think it should override wiping people's tabs out in other settings that are buried or not as intuitive.

I just got a BREECH notice on eye4fraud.com and yet I have no account with them. How do I fix the breech if I have never had an account with them? Thanks.

I want to stop Firefox from silently updating in the background during browsing sessions. When it finishes updating like this, currently open tabs stop working and I can no longer open new tabs. The only fix is to restart Firefox. This is a problem if I am, for instance, going through a set of web forms as the information I enter will then be deleted and I have to start again.

When I have used Firefox on Windows, the requirement to restart Firefox to install updates has always been indicated by some change to the settings button on the top right of the window. With Ubuntu, the update is downloaded and installed without any action from my part, and given that it is quite disruptive this is unacceptable.

I have tried a number of ways of changing this, none of which work. Under the general settings tab, there are no options for changing the way updates are handled. Settings under about:config appear to do nothing. I have app.update.auto set to false, and app.update.notifyDuringDownload is set to true. I have attempted to circumvent these by setting a policy using the policies.json:

{

 "policies": {
   "DisableAppUpdate": true,
   "AppAutoUpdate": false,
   "BackgroundAppUpdate": false
 }

}

None of these have made the slightest change to how Firefox handles updates.

I am running Firefox 110.0.1 (64 bit) on Ubuntu 20.04.5 LTS, but I should point out that this has been a problem for the last several years of Firefox versions on the same OS.

Dear Firefox Support,

I am writing to report an issue that I encountered while attempting to recover my bookmarks in Firefox. After reinstalling Windows, I installed Firefox on my new system and attempted to retrieve my saved pages. While browsing through the settings, I discovered a backup recovery button in the bookmarks section and assumed it would restore my previous session in Firefox. Unfortunately, this action deleted all my saved bookmarks and set them to the default settings.

I am extremely disappointed and upset about losing all of my bookmarks, and I am hoping that you can assist me in recovering them. Additionally, I have been unable to locate any method of restoring my saved pages, and I would appreciate your advice on this matter as well.

Please let me know if there is anything that I can do to retrieve my lost bookmarks and recover my saved pages. Thank you in advance for your assistance.

Sincerely,

Pavlo

I'm on Firefox 110.0.1 (64-bit) and running in troubleshoot mode. Under settings, I have "Portable Document Format (PDF)" configured to "Open in Firefox". Some PDF documents show up as blank for ~27 seconds, but show up immediately on Chrome.

I've downloaded an installation guide PDF file from the store.ui.com website.

For example, you can look at the doorbell camera: https://store.ui.com/collections/unifi-protect/products/g4-doorbell-pro Then select instructions and manuals to expand the PDF files available.

I use besthomepageever.com as my homepage. When I open Firefox it automatically opens. Today, all I get is a white blank page. I have tried turning off all extensions - that did not work. If I open besthomepageever.com in Edge, it opens correctly to the sign-on page.

I have tried everything - advanced app settings/set to default for Firefox. Volume mixer shows the sound coming in to my system, but nothing will play thru speakers. It is not my system. I can play vids, music, teams meetings, etc...its only Firefox not playing any sound. Tab is not muted also. Whats next?

Hi there,

I refreshed Mozilla Firefox because reCAPTCHA was not working client side. Doing this fixed that. HOWEVER, my passwords did not carry over. I had them Synced and everything, but upon refreshing Firefox they are all gone. I need them stored in Firefox or I will not be able to login to any of my accounts. The sync function seems to not be working either (unless I am using it wrong). Most were securely generated passwords. Not memorable ones.

I saw that refreshing would remove certain things like extensions, but it said it would keep bookmarks, passwords, etc. I have my booksmarks, just zero passwords. HELP!

I need them for work today. Can you assist please!?

Appreciated, Tyler