Showing questions tagged:

i didin't realize my User Name would be seen. 1st step = "Click Menu button to open menu panel."

i couldn't find the "Menu button" which i was supposed to click, to begin changing the name everyone would see. ( i have ALWAYS loved Mozilla - the Firefox graphic - inst… (read more)

i couldn't find the "Menu button" which i was supposed to click, to begin changing the name everyone would see. ( i have ALWAYS loved Mozilla - the Firefox graphic - instead of corporate U.S.!) But, tonight has taken OVER AN HOUR to just fill everything out, so my supportive Review of a kind Dentist could be POSTED!!

PLEASE HELP. Honest to the Almighty - i couldn't sleep last night. Am now exhausted.

Archived 8 65

my Address

My automatic address has recently been changed in your system from: [edited private information from public] to: [edited private information from public] Please delete th… (read more)

My automatic address has recently been changed in your system from: [edited private information from public] to: [edited private information from public] Please delete the second and revert to the first. Thank you. Roger

Archived 6 48

How do i change my primary address to a new valid address?

My Mozilla log-in address is an old one - I have changed my email provider from xxxxxxx@TalkTalk.net to xxxxxxx@outlook.com. Although I can still get into Mozilla I can'… (read more)

My Mozilla log-in address is an old one - I have changed my email provider from xxxxxxx@TalkTalk.net to xxxxxxx@outlook.com. Although I can still get into Mozilla I can't change my log-in to make other updates. The advice provided is to make a new extra login and then make that one the primary but it does not work.

Open 5 205

network.http.strict_response_status_line_parsing missing on new versions

Hello after version 131 network.http.strict_response_status_line_parsing option is missing and i have problem with my site error "The status line of the HTTP response is … (read more)

Hello after version 131 network.http.strict_response_status_line_parsing option is missing and i have problem with my site error "The status line of the HTTP response is invalid - NS_ERROR_PARSING_HTTP_STATUS_LINE" Can someone is teal me what is new option replace network.http.strict_response_status_line_parsing ? Now i not able to turn off network.http.strict_response_status_line_parsing and not have irping from my website

Archived 5 76

Email addon support

I recently discovered a problem with an addon I wanted to report. The product page only has an email support link, which opens up MIcrosoft Mail. I prefer not to use it… (read more)

I recently discovered a problem with an addon I wanted to report. The product page only has an email support link, which opens up MIcrosoft Mail. I prefer not to use it.

Is there any other way to get the developers email address?

Also, this link does not work

Solved Archived 4 112

changing a Firefox Relay to a different email

I can't access one of my Gmail accounts. I have tried everything I can think of for the past 2 weeks. All because I have lost my device and also had to change my phone nu… (read more)

I can't access one of my Gmail accounts. I have tried everything I can think of for the past 2 weeks. All because I have lost my device and also had to change my phone number and email addresses. I noticed today that the recovery email is a Firefox Relay emails. Is it possible to redirected to my new email address?

Solved Archived 3 140

My Firefox account settings show wrong MacOs version. Am I OK?

Unsure if it really matters, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm … (read more)

Unsure if it really matters, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

Solved 3 67

This email was already confirmed by another user

I am trying to set up a secondary account and keep getting an error message "This email was already confirmed by another user". How is this possible for 2 people to have … (read more)

I am trying to set up a secondary account and keep getting an error message "This email was already confirmed by another user". How is this possible for 2 people to have the same email address? I use this email all the time so I know it is mine.

Archived 3 66

Cannot change billing method

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing informati… (read more)

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing information". See also screenshot attached. The arrow keeps turning and I cannot select anything on this web page to change my billing method.

Cheers Olaf

Solved 2 57

Email address change possible?

Hello, Can you please help with the following scenario. Both, a Firefox sync master account and Firefox Relay extension are active when running the browser. So, is it pos… (read more)

Hello,

Can you please help with the following scenario.

Both, a Firefox sync master account and Firefox Relay extension are active when running the browser.

So, is it possible to change the master email addresses of both features (+ secondary email) ? I would like to use a new email address for authenticating in both features of Mozilla, but do not want to set up new accounts.

How can I do that in Firefox Sync and Relay?

Thanks for your support.

Regards jd

Solved 2 151

outdated primary email

The primary email that I have For my account is no longer active. I can't use that to sign in. Then email is [edited] @reagan.com. I do have a secondary email. it is [edi… (read more)

The primary email that I have For my account is no longer active. I can't use that to sign in. Then email is [edited] @reagan.com. I do have a secondary email. it is [edited] @protonmail.com. Your system wants to demand that I use that primary email address. I can't do that. Can you help me?

Open 2 185