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Unable to scroll ONE web site. BLUE firefoxshield in address bar

I have two installations of Firefox. One windows10 and one Linux. BOTH are doing the same thing on this site https://www.rapidonline.com/ I cannot scroll using the mouse… (read more)

I have two installations of Firefox. One windows10 and one Linux. BOTH are doing the same thing on this site https://www.rapidonline.com/

I cannot scroll using the mouse roller. Page up/down doesn't work. Middle click and drag doesn't scroll either. BUT, for the briefest of time, BEFORE the Firefox shield in the address bar, I can scroll.

Hovering over the blue shield shows the text... Blocking social media trackers, cross site tracking cookies, and fingerprinters. Turning the Firefox protection OFF makes no difference, other than the shield is white and struck out. Disabling uBlock origin, or malwarebytes makes no difference. Both my installations do the same BUT, I called a pal who also uses Firefox on Linux and windows and he reports all is well and he uses uBlock, but not malwarebytes.

I have not actively messed with my settings on either platform. Oh, I was told to clear the cache. No joy.

Why does Firefox think it is blocking stuff but turning the protection off makes no difference? Why should two separate installations behave identically? Why does my pal's Firefox using Linux work on this site 100% ? I feel like I am going insane...

Asked by rick_fornalski 1 year ago

Answered by rick_fornalski 1 year ago

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Download location not respected

I have set E:\ as my default download location. However in some cases Firefox does not respect my choice and silently downloads stuff to C:\Users\Name\Downloads. I really… (read more)

I have set E:\ as my default download location. However in some cases Firefox does not respect my choice and silently downloads stuff to C:\Users\Name\Downloads. I really hate this. One example, a pdf downloaded from here https://scribd.vpdfs.com/. Please fix it. Thx.

Asked by VeryBadHellie 11 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

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LinkedIn "read more" feature not working anymore since last Firefox update

Hi Everyone, ever since the latest Firefox update, the "read more" feature on LinkedIn pages (personal pages, not the feed) does not show up anymore, at least not for me… (read more)

Hi Everyone,

ever since the latest Firefox update, the "read more" feature on LinkedIn pages (personal pages, not the feed) does not show up anymore, at least not for me - the feature allows you to expand the various subsections to read their full content.

I opened LinkedIn on Chrome and Edge to see if it is indeed a browser issue, and it's working fine over there. I also did some troubleshooting (refreshing, clearing cache), but to no avail.

Does anybody else have the same problem?

Thank you!

Via W

Asked by Via 1 year ago

Last reply by Via 11 months ago

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History wiped on exit with options not working as per requirements.

Ok so I usually choose these option to remember history and from time to time delete Browsing & download history and Temporary cached files and pages. https://asset… (read more)

Ok so I usually choose these option to remember history and from time to time delete Browsing & download history and Temporary cached files and pages.

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-06-28-08-45-55-a5277f.png

Note: I have "Open previous window and tabs" ticked in general settings which also has a restore previous session option in the history menu. This brings back previous session with tabs etc as is when I close FF. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-06-28-08-45-51-cf2daf.png

I thought I could automate this on exit but don't think its working right. So I change the option to "use custom settings for history" and tick all three options:

Remember browsing and download history Remember search and form history Clear history when Firefox closes For "Clear history when Firefox closes" I ticked Browsing & download history and Temporary cached files and pages. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-06-28-08-45-43-b10213.png

The issue is the restore session option is missing and FF opens with all previous tabs gone. I am frankly not even sure what else is missing such as cookies, site data etc. Is this meant to work like so?

Asked by Mrsash 5 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

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Videos on YouTube are always really zoomed-in

I'm using a Huawei P20. I've been using FireFox for a long time mainly for accessing YouTube through the browser. After recent updates when I try to play a video it alway… (read more)

I'm using a Huawei P20. I've been using FireFox for a long time mainly for accessing YouTube through the browser. After recent updates when I try to play a video it always appears to be really zoomed-in and completely unwatchable, decided to switch to WaterFox to resolve my issue, but after the last update WaterFox also has the same issue.

Can anyone provide some help with this issue?

Asked by Peh 1 year ago

Last reply by Peh 1 year ago

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False virus detection blocks download

Running Firefox 133.0.3 on Windows 10 22H2 The last week or so, when I try to download my photos from iCloud, Firefox blocks the download, saying it contains a virus or … (read more)

Running Firefox 133.0.3 on Windows 10 22H2

The last week or so, when I try to download my photos from iCloud, Firefox blocks the download, saying it contains a virus or malware. Of course it does not - it's a zip file of screenshots! Running a scan on the folder once unzipped confirms there is nothing malicious in it. Can you fix that please?

Asked by StickBoy 11 months ago

Answered by TyDraniu 11 months ago

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Assistance Required for Mozilla Firefox Profile Creation Error Despite Reinstall and Profile Reset Attempts

Dear Mozilla Firefox Support Team, I hope this email finds you well. I am writing to seek assistance regarding an issue we have been facing with Firefox. After some days … (read more)

Dear Mozilla Firefox Support Team, I hope this email finds you well. I am writing to seek assistance regarding an issue we have been facing with Firefox. After some days of usage, Firefox prompts us to create a new profile, and the browser does not function as expected unless we do so. Here are the details: • We have installed the latest version of Mozilla Firefox several times (2-3 times). • We have also created new profiles, but the issue persists. • Despite these efforts, the error to create a new profile continues to reoccur. Could you kindly assist us in resolving this issue? Any guidance or troubleshooting steps would be greatly appreciated.

Asked by manik.borvadkar 1 year ago

Last reply by cor-el 1 year ago

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Restore bookmarks

I had to reset windows 11, all my files were kept ,including the history in firefox but the bookmarks of 10 years of work were deleted. I tried to restore it but there is… (read more)

I had to reset windows 11, all my files were kept ,including the history in firefox but the bookmarks of 10 years of work were deleted. I tried to restore it but there is no old version in my computer after the reset. iI am vey sad. please contact me in [email address] for help thank you

Asked by Li 55 1 year ago

Last reply by Edmiester 11 months ago

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Cannot access websites because I'm using Firefox.

I have 6 websites that I currently cannot sign into using Firefox. Support tells me to use those two crap browsers Chrome and Edge. I end up using Edge because it is embe… (read more)

I have 6 websites that I currently cannot sign into using Firefox. Support tells me to use those two crap browsers Chrome and Edge. I end up using Edge because it is embedded in my computer and I cannot delete. I will not install Chrome and have put on Avast Secure Browser and CClean browser. Both are just Chrome with a new gooey. My Father is also having the same trouble. Most of the sites are for Utilities and rewards programs. Avast is also blocked. Are you aware and working on getting this fixed?

Asked by Dawn Smiley 1 year ago

Answered by ThePillenwerfer 1 year ago

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Private Browsing deleted download files when I closed the window??

It's not that they are not in my Firefox downloads manager, which I expected. It's that I confirmed before closing my private browsing window that they were in my Downloa… (read more)

It's not that they are not in my Firefox downloads manager, which I expected. It's that I confirmed before closing my private browsing window that they were in my Downloads folder on my C drive, and when I went back after closing the private browsing window they were gone. Under "recent files" in my file browser it showed a couple of the most recent downloads and when I tried to click to open them it said they had been moved or deleted. Entering the first couple words of the file titles in the search bar in my file browser yields absolutely nothing.

This was over 30 files or so. It will be really irritating to try to find and download all of them again. Does anyone know of any way for me to get them back???

Asked by 13m47 10 months ago

Last reply by Sondra Kinsey 10 months ago

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Multiple bookmarks in different folders?

Hi. I have various folders, for different businesses.. And when browsing I need to save a certain website for both businesses, like a trade show for example. But a boo… (read more)

Hi. I have various folders, for different businesses.. And when browsing I need to save a certain website for both businesses, like a trade show for example. But a bookmark can only be saved in one folder. I refuse to belive this is a thing in 2024.. Is there a solution? A hack? I know if I click on a different page of a webiste it will save, but some pages only have one page url.. I thought maybe changing the name of the bookmark might work but it doesn't. Any help appreciated.

Asked by hamster540 1 year ago

Last reply by hamster540 1 year ago

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Starting from Firefox 132, HTTP sites cannot be loaded

Starting from Firefox 132, HTTP sites cannot be loaded at all. This is tested on a brand new installation of Firefox 132 without any profiles on Windows 11. … (read more)

Starting from Firefox 132, HTTP sites cannot be loaded at all.

This is tested on a brand new installation of Firefox 132 without any profiles on Windows 11.

Asked by hamidoo 1 year ago

Last reply by hamidoo 1 year ago

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Cross-Origin Request Blocked

I've been having issues with Cross-Origin Request Blocked errors for a while now. I'm on Windows 11. I first noticed this issue when visiting YouTube. I would go to play … (read more)

I've been having issues with Cross-Origin Request Blocked errors for a while now. I'm on Windows 11. I first noticed this issue when visiting YouTube. I would go to play a video and any video I tried to play would just load forever and never play. Then I noticed I was having the same issue on Facebook. The page would load but then a majority of the images wouldn't. I can use YouTube and Facebook just fine on Chrome. The reason for the error shows as "CORS request did not succeed". Initially I tried uninstalling all of my extensions. Then I completely uninstalled Firefox using Total Uninstall (for good measure). Nothing has worked. I'm not sure what changed that would cause these errors. Could this be a network issue? I've been having issues with certain sites on my Macbook Air as well (Chrome and Safari) but I thought maybe that was because it's pretty old and not supported by apple anymore.

Asked by Ben Eilts 1 year ago

Last reply by Ben Eilts 12 months ago

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Firefox ESR: Firefox translate not offered

Got a number of devices with Firefox installed, all of them Firefox Sync'ed. Most of them on rapid release version cycle and a couple of them on ESR. When https://suppor… (read more)

Got a number of devices with Firefox installed, all of them Firefox Sync'ed. Most of them on rapid release version cycle and a couple of them on ESR.

When https://support.mozilla.org/en-US/kb/website-translation it provided a clean way to browse entire pages automatically translated. Problem is that the translate option is not there.

I'm at work right now on ESR 115.15.0 / Windows 10 64-bit and no translate icon appears on the address bar when checking German or French or Japanese sites (for example). Comparing my own browser settings to another, non-ESR FF it seems that on ESR something is missing. There is only a reference "Firefox Translations" and a "Exceptions" button to it. Check the attached image.

Can't tell if this is a bug or a feature (ie ESR lacks Firefox translate).

Asked by Michail Pappas 1 year ago

Answered by TyDraniu 1 year ago

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  • Archived

Yahoo mail not loading.

Yahoo isn't loading at all for me, more specifically guce.yahoo.com. I have managed to get into the login.yahoo.com page and log in but after the log in process it goes t… (read more)

Yahoo isn't loading at all for me, more specifically guce.yahoo.com. I have managed to get into the login.yahoo.com page and log in but after the log in process it goes to the first page again and gives me the same "The connection has timed out". I just installed the browser and this might make me not use it ngl. I have tried both clearing cookies and troubleshooting mode.

Asked by dariuspumma 1 year ago

Answered by dariuspumma 1 year ago

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How can I automatically enable additional dictionaries on startup?

My localized FF came bundled with a builtin dictionary. I've added another one, but each time I have to manually enable it. Is it possible to have this extra dictionary … (read more)

My localized FF came bundled with a builtin dictionary. I've added another one, but each time I have to manually enable it.

Is it possible to have this extra dictionary be automatically enabled whenever FF starts up?

Asked by Michail Pappas 1 year ago

Last reply by Michail Pappas 1 year ago

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  • Archived

How to view router http address and stop firefox switching to https, HTTPS-Only Mode not enabled

I'm trying to view my routers page at http://192.168.43.1. Even though I type the full address with http: at the start Firefox automatically inserts https//. This doe… (read more)

I'm trying to view my routers page at http://192.168.43.1.

Even though I type the full address with http: at the start Firefox automatically inserts https//.

This doesn't work as the router doesn't have a secure page.

I've gone into Firefox settings and found HTTPS-Only Mode is not enabled.

How do I view an HTTP site?

Asked by terryswileyfox 1 year ago

Answered by terryswileyfox 1 year ago