Showing questions tagged:

How do I get a refund after I "Deleted my Account".

I want to cancel my subscription and get a refund but I already deleted my account. I read all the directions but can't find the links to make this all happen. I would ap… (read more)

I want to cancel my subscription and get a refund but I already deleted my account. I read all the directions but can't find the links to make this all happen. I would appreciate some help. Than you,

Solved 8 1 31

Why are there constant updates on my Firefox browser?

I just updated my browser less than a week ago. Today I got another notification for yet another update. This logs me out of everything. WHY so many and so frequent are … (read more)

I just updated my browser less than a week ago. Today I got another notification for yet another update. This logs me out of everything.

WHY so many and so frequent are firefox browser updates. I am about to stop using this brower if it continues. It's very disruptive!

Thank you for your attention to this.

Open 3 1 112

How do I reopen saved groups?

Every time I accidentally close Firefox I lose all my saved groups on reopening. I can see they are still there but cannot see how to open them. They are such a great inn… (read more)

Every time I accidentally close Firefox I lose all my saved groups on reopening. I can see they are still there but cannot see how to open them. They are such a great innovation. Please make it easier to restore them from previous sessions. Going through a search history and restoring them one by one is hugely time consuming when they are already there and just inaccessible. btw, I tried using scrounger (via troubleshooting) but the "Save List" is greyed out.

Running on Mac OS 15.6.1

Open 1 1 90

not get Firefox to work in Protonmail can't copy & Paste

I'm having problems getting Firefox to work in Protonmail un able to send emails ...Copy& Paste......I think it is this New Version.............When I removed it from… (read more)

I'm having problems getting Firefox to work in Protonmail un able to send emails ...Copy& Paste......I think it is this New Version.............When I removed it from my applications & downloaded Google Chrome it all worked, that tells me the problem is with Fire Fox version I think

Open 34

x.com

I cant log into x.com. Whether tracking is set to strict or not. I just get the same error. I have tried re-starting my browser and computer. I currently have it set to s… (read more)

I cant log into x.com. Whether tracking is set to strict or not. I just get the same error. I have tried re-starting my browser and computer. I currently have it set to strict and have it turned off for this site. Why cant I go to this web site?

Archived 1 152

OPEN ALL RECENT TABS - Not working!!

I keep tabs up on a Window when I do "research". I will minimize the Window or at some point Close the window eventually and I EXPECT MY TAB HISTORY TO BE THERE UNTIL I … (read more)

I keep tabs up on a Window when I do "research". I will minimize the Window or at some point Close the window eventually and I EXPECT MY TAB HISTORY TO BE THERE UNTIL I TELL FIREFOX TO CLOSE THEM!!! My choice!! That's #1.

  1. 2 - too often because of the above, I must go to History to "RE-OPEN all tabs" Too often - Clicking "Re-open all tabs" Does NOT work!!! Even if it's 5 minutes later???

when they should not have been closed in the first place. Poor function now requiring me to RE-sign in to what ever websites "G-mail" "Facebook" other stuff - I had on my Window and re type in all the work I already had up and ready to get back to work on.

This "tool" that supposedly wants me to use it that it's main function is "to make my life easier" does NOT get to waste my time over and over again. Used to work great - NEW IMPROVED FIREFOX SUCKS!!

Sick of this poor function.

Thank ONLY you "volunteers" for helping me. NO THANKS to FireFox NOT offering tech support or any customer service. am 2 secs away from moving to full Google Chrome (which I hate too) or any other browser.

Archived 1 97

Non-removable settings? "English (GB)" language and "Autoplay -> "About:Welcome" -> "Allow Audio and Video"

Hi, Looking at my Firefox 147.0.1 settings for macOS 26.2 (Apple M1), I'm trying to adjust two settings: -- I'd like to remove Languages -> English (GB) (its existence… (read more)

Hi,

Looking at my Firefox 147.0.1 settings for macOS 26.2 (Apple M1), I'm trying to adjust two settings:

-- I'd like to remove Languages -> English (GB) (its existence has odd side effects, like triggering United Airlines to offer fares in Pounds Sterling, and I'd prefer to just have English (US))

-- I'd like to disable Play Audio and Video for about:welcome (in regular and private windows)

I can see no way to accomplish this currently -- why?

Thanks.

Open 4 336

Firefox freezes at Google sign in

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared t… (read more)

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared the cache and cookies, unchecked "Hardware Acceleration" and other recommendations from other posts. Please talk to me like I'm your Baby Boomer dad.

Archived 6 194

a South African Facebook occupying m my log in and it won't allow entry to my account. I get to my account on Safari on the same Macbook. How can I get rid of this South African Facebook block or should I just remove firefox as my long time browser

Suddenly I have a South African Facebook occupying my fire fox log in. It won't let me go into my account. When I use Safari on the same Macbook I can get access, so some… (read more)

Suddenly I have a South African Facebook occupying my fire fox log in. It won't let me go into my account. When I use Safari on the same Macbook I can get access, so somehow it was become fixed to my fire fox browser. How can I get rid of this South African Facebook block or should I just remove firefox as my long time browser. I've done all the cookie deletes and regular stuff. I'd appreciate some professional help. Regards, Jim

Open 36

bookmarks

In a recent Mac repair, I lost several years of Firefox bookmarks. Is there any way to get then back? Any info would be appreciated. Thanks.

Open 75

How do I delete passwords from Firefox Sync? Deleted on one device, but they're still on the others

Hello, How can I remove all my saved passwords from Firefox Sync? On my desktop, I went to Menu > Passwords > Three Dots > Remove all passwords, and they're gon… (read more)

Hello,

How can I remove all my saved passwords from Firefox Sync? On my desktop, I went to Menu > Passwords > Three Dots > Remove all passwords, and they're gone. However, on my mobile phone, they're still there. So the sync functionality is borked. The question is, are the passwords still on Mozilla servers, or is just the sync to my mobile buggy?

Even if I were to delete my FF Sync account, for good measure I'd like to manually delete all passwords from it first though.

Any help welcome.

Open 1 210

Double Versions of Firefox, Cannot Delete Just One of Them

I'm running Firefox 147.0.2 on a 2020 MacBook M1, with Tahoe 26.2, and appear to have 2 versions of 'identical' Firefox on my machine. Applications shows only 1, but the… (read more)

I'm running Firefox 147.0.2 on a 2020 MacBook M1, with Tahoe 26.2, and appear to have 2 versions of 'identical' Firefox on my machine. Applications shows only 1, but there are 2 distinceticons on my Tool Bar. I'd like to delete one of them, but can't do it successfully. Any help appreciated!

Open 36

sites don't load

firefox is keeping me from accessing certain sites. why. do i need to switch to safari to access the sites. they do load on safari. can it be fixed or do i need to chan… (read more)

firefox is keeping me from accessing certain sites. why. do i need to switch to safari to access the sites. they do load on safari. can it be fixed or do i need to change?

Open 1 172

sound output is low using google meets (not an issue in slack/OS level)

When I use google meet, I regularly get feedback that I sound far away, despite being at a normal distance from my computer. If I switch to another app, like slack, the i… (read more)

When I use google meet, I regularly get feedback that I sound far away, despite being at a normal distance from my computer. If I switch to another app, like slack, the issue doesn't present (so it's not an OS level issue). I'm using firefox on m3 macbook pro.

What can I do to fix this issue? Or do I have to stop using firefox?

Archived 1 66