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i am not a computer knowledgeable person, as I am 84 years old, and do not understand or know how to make the changes that are constantly being made. Please help me make sure everything is set up correctly for the current rules and that the computer is secure, as I discuss monetary issues with many of my clients. When directions are offered, I often find it impossible to follow them, as whatever they tell me does not show up, or is not found on my screen. I have a relatively new computer, maybe a year old, so i am sure the problem is with me, and not the computer.

Thanks for any help you can offer. From past experience, please have someone with lots of patience, or some one that can just et it set up right. Thanks, Bette :>)

How can I restore Thunderbird settings and/or emails that were lost in the upgrade to version 128.2 (for Ubuntu)? Files for the previous version are still in the hidden .thunderbird folder on my hard disc, but the new version won't recognise them (even if I move them into the snap/thunderbird folder. I have an email backup, but version 128.2 doesn't seem to have a way to restore backed-up emails.

So I've been beating my head against the wall on this one... first I couldn't load Firefox and the error message would say 'Firefox is active but not responding.' I looked into that, it suggested deleting the profiles.ini file... I did, and it didn't do anything. I then tried deleting the profile folder entirely. That changed the error at least. Now it says 'no profile.'

So, I tried following directions to create a new profile. Win+R, firefox.exe -p and then tried to create a new profile and... nothing. "An unexpected error has prevented your changes from being saved."

Unsure if its connected, but at the same time, several Steam games have been struggling to sync to the cloud, and Discord stopped working to the point I needed a clean install.

Already tried to do a clean install with Firefox and that didn't work either.

Hi, after an update, i have the newest version of Thunderbird installed. Upon starting, it says: "Unable to use profile when you launch an older version of Thunderbird." I cannot start the program. But it is the newest version... What can I do? Thanks Lukas

My Maingear laptop bluescreens, I can boot via USB stick and have been able to copy off the files from c:\Users\(account name)\AppData\Roaming\Thunderbird.

I purchased a new Microsoft Surface Pro and installed Thunderbird, but I can not find this same data folder. I can make the troubleshooting information from the Surface Pro if that would be helpful.

Hello,

So I have Thunderbird which came with my Mint 22 install. My issue is that I imported my contacts (cvs) from Outlook into my personal contact folder. However, when I try to compose an email it can't seem to find the person I'm looking to message. I set my personal folder as default but it still won't work. I love Thunderbird but if it's going to be a problem sending emails then it's useless to me. Can someone please help me with this.

Kind Regards,

Bruce

I just got an update overnight on November 1, 2024. None of my YouTube Saved Links will load a YouTube Video. Only a Blank Screen Shows Up. I can still use the YouTube search bar and find a video, but if I save the video and try to open the link or refresh the video, I get a blank screen again.

Hi, My work is on Thunderbird and it's very useful to me to have it on my professionnal phone. It is an iPhone so it works with apple. Can you please explain me how can I connect my account on my iphone ? Many thanks and have a nice day,

Emma

Add-on Norton Password Manager normally works fine. It could be activated by entering a vault password or by request to an ios device for example. However since version 132 this has stopped working - there has been no update to Norton since it last worked.

If you try to open the add-on it simply comes up with a busy circle and never moves on from that.

Anyone else having same issue or is there a resolution?

(Still dont know why I let Firefox update automatically - for last year or so it keeps messing up existing stuff. My bad)

Hello team, When using Firefox to access an application that calls for Java applets, I receive a message saying "frmserlet-3.jnlp. Application not found." (screenshot attached). This did not happen before October 2024.Please help me with a solution. Thank you!

(sorry for my bad English) I delete and again install Firefox, and after this if I open tabs (Youtube, etc) and close browser, tabs doesn't restore and showing default 1 search tab Firefox. Setting to restore tabs enabled, but not working, lile a method with about:setting. I will be grateful for help.