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I am trying to set up my email account on a computer that was hacked and all data was removed, new new basic hardware was installed, so I starting from ground zero!

My computer was hacked. I had all data removed and a new windows 11 installed. I'm trying to establish my Thunderbird email ([redacted]@carolina.rr.com) since many of my … (read more)

My computer was hacked. I had all data removed and a new windows 11 installed. I'm trying to establish my Thunderbird email ([redacted]@carolina.rr.com) since many of my communications are associated with that sign in. I don't have my previous password. Please help!

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hard drive failure. Lost all passwords and can not remember thunderbirds

Recently I had a hard drive failure while doing a backup. Somehow Windows and almost all apps and personal data. was lost. I downloaded a fresh copy of Thunderbird and ca… (read more)

Recently I had a hard drive failure while doing a backup. Somehow Windows and almost all apps and personal data. was lost. I downloaded a fresh copy of Thunderbird and can't get past either auto or manual configuration because I lost and do not remember password. When I try to add a new account, I always get the THUNDER MAIL screen which is Greek to me . How can I enter a new password? or is possible to use the PRIMARY password? I am going to try and see if i can get a current profile to use . Is there an easier way to achieve this? I still have my 2 earthlink accounts but again no password.

Open 1 20

I am reinstalling Thunderbird. It is asking for a password. I do not have one.

I am a long-time user of Thunderbird. My PC is reinstalling Thunderbird. I am being asked for a password. I do not have one. There is no provision to reset my password. P… (read more)

I am a long-time user of Thunderbird. My PC is reinstalling Thunderbird. I am being asked for a password. I do not have one. There is no provision to reset my password. Please help.

Solved 2 10

I am trying to restore Firefox from a backup and have forgotten my Firefox password.

Well, I am in a real mess. Three days ago I lost the ability to access my favourite website. I CAN access the website in the Brave browser. The website owner has told me … (read more)

Well, I am in a real mess. Three days ago I lost the ability to access my favourite website. I CAN access the website in the Brave browser. The website owner has told me that it is not a problem with my account with them so it must be a Firefox issue. Before this happened I had been trying to move and delete files on my laptop and have got very confused about EVERYTHING. In that I had deleted my Firefox recovery folder(s). I have managed to move them back into my Home folder before they expire. Now I am being asked to enter my "password" to initiate the restore. But the several Firefox passwords in my laptop are not being accepted. How can I get a new password? If that is not possible do I have to delete my Firefox account? What is my best way to recover from this mess? Any advice is greatly appreciated.

Solved 7 30

How can i access my Thunderbird email? It stopped recognizing my password

Our e-mail became slow, and wont open new e-mails. This has been for at least a week. A few days ago our e-mail account stopped working cokmpletely, and when prompted to … (read more)

Our e-mail became slow, and wont open new e-mails. This has been for at least a week. A few days ago our e-mail account stopped working cokmpletely, and when prompted to sign in, it does not recognize our password. I am contacting you via a different e-mail as we have no access to hrttohrt@charter.net, which has been our primary e-mail account in thunderbird for years. What can we do?

Open

Lost all email filters circa Aug. 4 (approx.) - emails impossible to use/control

Kubuntu 24.04 Firefox 154.01 {Quote from Mozilla Support:} "Impact on data after a password reset: If you reset your account password with a recovery key, you keep access… (read more)

Kubuntu 24.04 Firefox 154.01

{Quote from Mozilla Support:} "Impact on data after a password reset: If you reset your account password with a recovery key, you keep access to encrypted sync data (like bookmarks, passwords and settings) on Mozilla’s servers."

"Without the recovery key, this synced data is erased for security. However, if you reset your password on a device that has a local copy of your data, signing in with your new password will re-upload the local data to Sync. On a device without local data, the synced data will be permanently lost." {Unquote}

   I am already "signed-in" (by Password Mgr.) so can't get
   the Mozilla Account Sign-in Dialog, so don't see a link to
   "Forgot Password"

{Quote from Mozilla Support:} "Impact on data after a password reset: If you reset your account password with a recovery key, you keep access to encrypted sync data (like bookmarks, passwords and settings) on Mozilla’s servers. The recovery key keeps this data connected to your account. Without the recovery key, this synced data is erased for security. However, if you reset your password on a device that has a local copy of your data, signing in with your new password will re-upload the local data to Sync. On a device without local data, the synced data will be permanently lost." {Unquote}

   So if I "log out", my data will be erased, and I don't know where -
   or if - I have a local copy.  So far, a search hasn't found anything
   or I don't know exactly what to search for.  Catch-22.  If I could
   get back to the login dialog without losing the stored data, I HAVE
   a Recovery Key.
   What can I do?  Please help me, O'Obi Wan Kanobe!
Open 1