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My phone broke down and I had to send it in, for it to be repaired. As usual for warranty repairs the phone needed a factory reset to be sent in. Before doing that I backed up my session using Firefox sync as described here: https://support.mozilla.org/en-US/products/mobile/backup-recovery-and-sync/backup-data That went fine and I could access the data from my PC.

Now my phone returned, I reinstalled firefox yesterday and immediately after signing in, my backup in Sync was overwritten with a blank session. Is there any way to get the old session back?

Hello,

I'm experiencing an issue with the search bar on the Firefox homepage. When I click into the search field and begin typing, the cursor jumps to the address bar, and the text I’m entering gets redirected there instead of staying in the search bar.

I've checked my search settings, and everything seems to be in order. I’ve also tried disabling add-ons, but the issue persists. Could you please assist me in resolving this problem?

Thank you for your help.

Best regards, Tivadar Tot

I accidentally closed Firefox with about 100 tabs open (doing research). I still had one ff window open with only one tab and I went to History (there is no session restore on my firefox-been thru that before) and selected restore recent tabs. That only opened about 10 tabs . BUT, now that becomes my " previous session" so how do I get my earlier session back. If I close FF and then open, all I get is that window with 10 useless tabs. This has happened before so I have FF set as default, and "open to previous window/tabs is selected". So how do I get my previous session open?

Dear Help Team

https://npo.nl/start

I get this response

403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront) Request ID: H30s5iag963eegT-CksQnhhYw0qNSDlM6eJM3eK96WQrmjTbD195Gw==

I use also Mozilla VPN connection Amsterdam

Awaiting your message

Kind regards

Maarten Kop

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

When I login to my Virgin Mobile Canada account (at https://www.virginplus.ca/myAccount/logon-smart.do), it displays the error:

Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. The URL for the error message starts with https://www.ges.bell.ca/siteminderagent/SmMakeCookie.ccc?SMSESSION=

After getting the error, when I got back to https://myaccount.virginplus.ca/, I find that I am logged in. Also, I do not get this error with Edge.

Cheers,

--John

I run Firefox on a Mac. I've saved my gmail login credentials in my Firefox saved passwords. About a month ago I started having a problem where opening the gmail login page no longer autofills my gmail username. I've used Firefox, Gmail, and Mac together for 14 years. This has never been a problem until July 2024.

I can't find an answer in Mozilla Support, Stackoverflow, etc.

My RoboForm Mozilla add-on stopped working and I tried to uninstall then reinstall the app. When I try to reinstall the extension, the following pop-up occurs: RoboForm Start Page has detected RoboForm browser extension but cannot connect with it. Please update RoboForm browser extension. How do I update the RoboForm browser extension? Thanks for any help you can provide to resolve this issue.

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank you!

Ever since the last Firefox update that released, the Firefox on my home computer is extremely slow. Takes 5 minutes to load a page. I open Chrome or Edge and everything loads extremely fast no issues. I do not want to leave Firefox as it is my favorite browser and has been for many years. What can I do to troubleshoot this issue?

When I go to History and then Clear Recent History with History and Temporary File checked and the hit Clear nothing happens.

I found that I can delete the histories one by one with the Delete key.

Firefox (129.0.2) displays "401 - Unauthorized: Access is denied due to invalid credentials" (see attached image)

I have tried various combinations of setting and not setting the following in Firefox:

• network.negotiate-auth.trusted-uris
• network.negotiate-auth.delegation-uris
• network.auth.use-sspi

For the URI settings I have tried both .domainname.domainextension and https://servicename.domainname.domainextension

In Windows 10 Control Panel -> Internet Options, the site is in "Trusted sites" using a domain wildcard, and also "Local intranet" and both "Automatic logon" and "Enable Integrated Windows Authentication" are enabled. I suspect those setting aren't relevant since other browsers are authenticating without error or prompt, but calling this out to show that I've covered that base.

The web service is served by IIS 10.0 on Windows Server 2022 and the authentication provider list only includes Negotiate, but I don't believe this issue has anything to do with IIS or its configuration as, again, other browsers are authenticating without error or prompt.

Anything else to check?

Thank you for any guidance you can offer.

After my Windows 10 laptop being in sleep mode I found my background picture changed and all my Firefox tabs missing (while my bookmarks, add-ons, history etc. saved, and all other apps functioning properly). Recently Closed Windows menu was inactive and using Restore option in Library had no effect (despite availability of recent saves).

I found out that Mozilla folder was just missing in %appdata% (e.g. Profile Folder in about:support leaded to a non-existent directory). No manual changes to Firefox settings/data were made and no new profiles created.

What might be the problem and are there any ways to restore my tabs?

I don't like the default homepage provided by Firefox, so I found an extension that can offer better tabs. But when I open Firefox, my homepage doesn't show the page provided by the extension. It's still Firefox's default homepage. Only when I open a new tab will the page provided by the extension appear. Also, the settings don't offer the option to replace Firefox's default homepage with the page provided by the extension. I need to replace the homepage from Firefox's default homepage to the tab provided by the extension.

Got a bit of an issue. There seems to be a change to functionality of Mozilla's Firefox browser and its affected one of my extensions; Lastpass.

Previously, clicking the jigsaw icon for extensions would show extensions such as Lastpass. If I click this now, it takes me to the extensions page for managing extensions.

I had previously had lastpass installed. But it seemed to disappear without me uninstalling it. This isn't the first time where there has been an update to Firefox and the plugin extensions has been broken so I downloaded the Lastpass extension and installed it again. It now appears in my extensions page. However, there doesnt appear to be any way for me to access it. Log into to it. Nor do websites get the autofill I would expect from Lastpass. So I have no access to its functionality.

I cant seem to find a way to get around this.

I feel that the extension icon (jigsaw icon) has now had its navigation changed during an update where it no longer points to where it should when you click it.

To access Lastpass, I can log in through the Lastpass website but this fiddly and time consuming. Can anyone suggest how I can get The Lastpass icon to appear in the top right of the window or to get it as an option that would drop down where I would normally expect it; by clicking the extension icon in the top right?

Clicking it is currently taking me to the "Personalise Your Firefox" page in the main browser window.

Thanks

Hello. Thuderbird has been acting strangely for a few days, lots of Not Responding messages and then it sorts itself out. But now, when I open an ordinary e-mail, it opens up in a Send window! With the message which you will find in the attached Image. My version = 128.1.1 esr (64 bit) Lenovo Laptop Windows 10 Grateful for any help folks.

Howard