LIVE STREAM and VIDEO issues

YouTube videos show up as "video Unavailable".. I can see and talk in the Chat but the video OR Live Stream is shown as "video unavailable".. This only happens in FIRE… (read more)

YouTube videos show up as "video Unavailable".. I can see and talk in the Chat but the video OR Live Stream is shown as "video unavailable".. This only happens in FIREFOX which is my main browser. Now if I sign out, I can watch the Live Stream OR video, but CAN NOT use the Chat, IF I am SIGNED IN, I CAN use chat BUT not see the video.

I am now using (which I hate using)Microsoft Edge to see the video and chat. I WOULD LIKE to be able to use FIREFOX again! Please Help

Asked by BRUCE 14 minutes ago

YouTube Homepage Never Loads

My YouTube homepage is blank when I visit using Firefox (see attached screenshot). Here is a list of all of the fixes I have tried: -Disabling all extensions and turning… (read more)

My YouTube homepage is blank when I visit using Firefox (see attached screenshot). Here is a list of all of the fixes I have tried:

-Disabling all extensions and turning off Enhanced Tracking Protection (at the same time) -Clearing cache -Clicking 'forget this site' on YouTube in my browser history -Restarting my PC/Firefox -Refreshing Firefox profile (this worked, but the issue returned after an hour) -Changing my system theme to light mode -Launching Firefox in troubleshoot mode -Logging in on an incognito window (with the same result) -Probably some other things I'm missing (I tried pretty much every result I could find from looking up 'YouTube homepage is blank' and 'YouTube homepage not loading).

The issue only occurs on Firefox and only after I log in to YouTube. This has never occurred before. I checked to make sure my Firefox and YouTube settings are the same as they've always been.

YouTube videos load fine as long as I paste the direct link into the URL bar, but ONLY the video (no comments, recommended videos, likes/dislikes, description, etc...) and I can't take it out of theatre mode nor fullscreen it (fullscreening it just removes the top bar of the browser--the video itself still has black bars on the sides).

Sometimes when I reload the page, I see the following at the end of the URL: &ThemeRefresh=1. I don't know if that means anything.

I am using the Firefox app on Windows 11. I am not using a VPN. This issue is specific to YouTube and YouTube only.

Any help would be greatly appreciated. Thanks!

Asked by Nyxified 39 minutes ago

Last reply by Nyxified 35 minutes ago

Daily download, downloads everything since 3/27/2025 as "new messages" again day after day

Have always set up accounts so they download all messages to hard drive. Since 3/27/25, it is as if it never officially logs the downloads as downloaded, so it download… (read more)

Have always set up accounts so they download all messages to hard drive.

Since 3/27/25, it is as if it never officially logs the downloads as downloaded, so it downloads each day as if it hasn't been done since 3/27/25, marking all of the messages since then as new.

File is very large so want to try fixing without deleting entire file.

Tried the 'repair this folder' but that didn't work.

Having trouble identifying the exact folder on the hard drive to delete since there are several different accounts in the Thunderbird setup.

Asked by Casual User 2 weeks ago

Last reply by david 1 hour ago

  • Solved

Firefox has stopped obeying target="_blank"

Firefox has stopped obeying target="_blank" Started a month or so ago. Take a look at Firefox target="_blank" problem for details. There is not a topic in the dropdow… (read more)

Firefox has stopped obeying target="_blank"

Started a month or so ago.

Take a look at Firefox target="_blank" problem for details.

There is not a topic in the dropdown list that remotely addresses this issue so I just selected Performance and Connectivity for the hell of it.

Asked by BNovell 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

watching steaming movie

i can't watch a streaming movie without it stopping to buffer through out the whole movie . I never have a problem watch TV shows. It wont upload the stream long enough … (read more)

i can't watch a streaming movie without it stopping to buffer through out the whole movie . I never have a problem watch TV shows. It wont upload the stream long enough to keep playing . Can i increase the streaming a head so the movie doesn't stop playing till the end.

Asked by PAT 2 hours ago

Zen Browser iCloud Password Extension

I use Zen Browser, and since updating my MacBook to the latest OS, Seqouia, my Zen Browser iCloud Passwords extension doesn't work. I'm prompted to update my MacOS to Son… (read more)

I use Zen Browser, and since updating my MacBook to the latest OS, Seqouia, my Zen Browser iCloud Passwords extension doesn't work. I'm prompted to update my MacOS to Sonoma or newer, which I've, of course, done. I'm wondering if there is a workaround or if this is simply a bug that needs fixing.

Asked by Clare Michaud 1 day ago

Last reply by TyDraniu 4 hours ago

Thunderbird profile export does not import after PC reset

I exported my profile to an external drive, then reset my Windows 11 PC. The resulting file is a zip file. When I import, the import starts, then stalls and gives an erro… (read more)

I exported my profile to an external drive, then reset my Windows 11 PC. The resulting file is a zip file. When I import, the import starts, then stalls and gives an error. The error log is incomprehensible to me. How can I not lose my local folders and messages? I tried unzipping and importing that folder, but another error. I need help! Ideas? Thanks.

Image of the error attached.

Asked by Lester Bennett 1 week ago

Last reply by david 4 hours ago

Firefox keeps closing aftering opening

I normally put the computer to sleep at night, rather than powering down (although I do that periodically). After waking the computer, and clicking Firefox open, the brow… (read more)

I normally put the computer to sleep at night, rather than powering down (although I do that periodically). After waking the computer, and clicking Firefox open, the browser loads with the two or three tabs I last had open, and within the minute closes. There's no warning or pop-up window saying what happened. I open it again, and within the minute it closes again. This happens four times. On the fifth try, Firefox opens without the previous tabs and with just one "New Tab" showing. After that it's fine. Also, it doesn't happen if I wake the computer and let it sit for a while before sitting down.

This is an oddity that I can live with. I'm just curious about what's going on.

Thanks, Ed LeRoy

Asked by Ed LeRoy 4 hours ago

  • Solved

Can't compact folders

I have been having much trouble with Thunderbird. The latest problem is with the Sent folder. When I try to Compact Folders I get the message "The folder 'Sent on Local… (read more)

I have been having much trouble with Thunderbird. The latest problem is with the Sent folder. When I try to Compact Folders I get the message "The folder 'Sent on Local' could not be compacted because writing to folder failed. Verify that you have enough disk space, and that you have write privileges to the file system, then try again."

I have plenty of disk space and have Full Control. I tried creating a temporary folder and moving all the Sent messages to it, so that Sent had zero messages. I still got the same message. The file listing showed Sent to have a size of 182 MB even though it didn't contain any messages. I've tried deleting sent.msf to force Thunderbird to recreate the index - didn't work. I tried using Repair Folder. That worked, but when I tried Compacting Folders again it found another folder with the same problem. I fixed that one and then it said the Sent folder was bad once again. I'm going around in circles!

I've deleted and recreated scores of .msf files for various reasons, trying to get Thunderbird to work without errors, but as soon as I get one problem fixed, another one crops up. I'd conclude that it's my computer, except that I'm not having any problems with other programs.

Any thoughts on this particular problem or Thunderbird problems in general? Thanks.

Asked by coffent 3 months ago

Answered by frisée 3 months ago

Importing from outlook is stuck in 33% forever

Hi, I've created a backup file from Outlook which is 17GB with my old emails. I can't find an easy way to import this pst to Thunderbird 137.0.2. When I go for the opt… (read more)

Hi,

I've created a backup file from Outlook which is 17GB with my old emails. I can't find an easy way to import this pst to Thunderbird 137.0.2.

When I go for the optio "Import from Outlook": a) I instantly get an error that a trojan virus is somewhere in my PC and b) it stucks to 33% forever and after a while Thunderbird crashes.

Is there any workaround? Thank you Ev

Asked by Ev Ren 5 hours ago

Last reply by Ev Ren 5 hours ago

"Apply current view" - need default view

When I select a folder with the columns and column widths set the way I want, then do "Apply current view to > Folder and its children > Local > Local" Thunderbi… (read more)

When I select a folder with the columns and column widths set the way I want, then do "Apply current view to > Folder and its children > Local > Local" Thunderbird applies the view to some, but not all, folders. Even if I target a problem folder and explicitly attempt to apply the desired current view to it, it doesn't work. If I create a new blank folder as a sub-folder of a folder that *does* accept current views, I can't apply the current view to the sub-folder. It retains what appears to be a default view.

I can't see any difference between folders that accept "current view" and those that do not. Any suggestions? Or is there a way to set the default view (i.e., columns and column widths, not just sort order) for new folders?

Asked by coffent 3 months ago

Last reply by Wayne Mery 6 hours ago

  • Solved

How can I tell how much free disc space is required to compact a folder?

It appears that Thunderbird knows how much disc space is required to compact a folder, since it says there is not enough. Could the message say "You must have xxx free d… (read more)

It appears that Thunderbird knows how much disc space is required to compact a folder, since it says there is not enough. Could the message say "You must have xxx free disc space" rather than having to use the trial and error method. If this space is 'work space' could Thunderbird be instructed to use a drive other than C: for workspace.

Asked by N2DPF 3 weeks ago

Answered by Matt 3 weeks ago

Frequent tab crashes

I have started to get very frequent tab crashes (all tabs) with "Gah. Your tab just crashed." message. Closing Firefox and starting it again fixes it for a bit, but then … (read more)

I have started to get very frequent tab crashes (all tabs) with "Gah. Your tab just crashed." message. Closing Firefox and starting it again fixes it for a bit, but then it happens again. Firefox is automatically updated. I am not aware of any recent changes to my (quite old) Windows 10 laptop, no new app/program installations, etc.

Any suggestions?

Asked by green.m18 8 hours ago